Synchrony Bank, Review

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by TeKKrat, Dec. 14, 2017

I have worked for the cust service front end so I handle a plethora of Synchrony's private label cards.  
I see all sorts of issues and speak with a variety of people .  
I will always try and educate people on the best way get the most of our systems and little workarounds such as ivr bypass or what to say to get us to remove delinq reporting on your credit.

If you read your bill and make sure that the doctor and you are on the same page there are rarely issues.  I know some reps are not knowledgable and and provide incorrect info.  We will always go out of our way to try and help without risking breaking legal regulations (Fairness in credit; We have to treat everyone the same at the end of the day.  
Like the most common issues are usually easily resolved by waiting 2-3 after payment posts to allocate.
I can go over so many things but I am at work now, but I feel that if people were to understand that our hands are tied on most things due to banking regulations.

If people were to read their bills or at least the terms , be a proactive consumer.
You would be suprised how many people never even open their bills or undestand how basic consumerism or credit works.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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