Synchrony Bank, Review

Living spaces synchrony: a trap don’t do it
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by Macra, Jul. 07, 2021

I finance a couch and bed totaling around 2,000.00. I bought this furniture in 2020 and have been paying 100.00 a month. Well all of a sudden a promotional fee came on my acct., causing my balance to go from 1,400 to 1,700these people took 300.00 dollars of my payment and told me I missed a promotional. I don't swear but the devil is a liar. Not only are they charging promotional fees but they also are charging interest fees. This company is of the devil and I will never ever purchase anything else from this rip-off place. About time I will be able to payoff this furniture I would have to pay around 12,000 for what it actually cost 2,200.00 I will be paying only what this furniture cost little do this evil company know. Horrible horrible horrible! IF U EVER FINANCE BEWARE OF THE HIDDEN FEES... U WILL NEVER BE ABLE TO PAY THEM OFF WITH THEIR PROMOTIONAL FEES AND INTEREST FEES!


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Synchrony Bank at Draper, UT
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Synchrony account placed on hold every month!
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by sillgate, May. 28, 2017

Every month, our account is placed on hold.  We have to call and get it fixed, only to have it happen again the next month.  I spoke with a rep last month.  She assured me that the issue would not happen again.  She told me to contact the post office because the bank was unable to send any mail to me.  We've lived at our current address for 3 years, and this issue started about 1 year ago.  No other bank, utility company, etc. has an issue sending mail.  The rep said that because our old address was on file, the post office was messing it up.  But our old address was not an issue for the first 2 years of living in our new place.  Additionally, our current address is the only one on file in our profile.  The bank keeps insisting that it's a post office issue, even though they have our current address on file.  The post office does not forward mail for 3 years.  And again, this was not an issue for the first 2 years of living in our new place.  It is clearly an internal issue and has nothing to do with the post office.  It then takes about 72 hours (3 business days) to remove the hold.  So we only have access to our money for about 2-3 weeks/month, and then we have to go through the process again.  Last month, the bank rep was placing the blame entirely on the post office and when I explained why it was an internal issue, she looked into it and found that it was indeed an internal issue.  I was then laughed at when I asked whether this would be the last time we were locked out.  Of course it would be, she said, because this rep was doing it right...but she wasn't.  We will be going into the bank on Tuesday, withdrawing all of our money, and finding a new bank.  This is unacceptable.  1 month, sure.  2 months, ok, maybe I understand.  But every month for a year, after it had been fine for 2 years...and not being taken seriously?  Not ok.  They refuse to accept any responsibility.  We would have been willing to go into the bank, talk to a supervisor to make sure the issue was finally resolved, and keep our money in there.  But because of the way we were treated, they have lost our business.  It is not only inconvenient, but it makes it hard to pay bills and other things when we get locked out every month.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Merriam Customer Service Call Center at Shawnee, KS
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Synchrony Bank and Living Spaces
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by sweetschera, Aug. 01, 2015

After nearly two years of payments thinking I had almost paid off my furniture from living spaces I found out I missed the interest free deadline. I now own Synchrony Bank $3079 on Items that orginal cost me $2400. I probably would not have had a problem with that until I realized yesterday that I have paid $1923. and still have a balance that Exceed the orginal cost of the furniture by $700.00. Last month my  Balance was $3079 with interest and finacne charges I paid $150 and guess what my balance is now? That's right! $3079 Now please keep in mind The $1923 of payments I made over the two year period did not apply to my principal at all. Basic synchrony took the $1923 and charged me an additional $700 plus penalties just to close this account which I am trying to do now. I have had several account with GE CAPITAL AND NEVER ENCOUNTERED THIS PROBLEM PLEASE BEWARE!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Synchrony Bank at Draper, UT
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Would not have believed it could get THIS bad
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by Anna01, Mar. 13, 2015

Synchrony Bank took over my 2 charge accounts at HH Gregg and Lazy Boy (from GE Capitol)Because this review can only hold 10000 charact. will summarize:
1) Bank needs English speaking reps. Not pidgeon not Engrish
2) Bank needs to get its logistics straight so printed statements match on line info as well as automated system
3) Bank makes frequent basic data entry mistakes but will not owe up to it EVEN if and when you as a customer involve your personal bank to help you get them straight- my credit is seriously tarnished due to Synchrony Bank (ex: printed statement and automated system show payments have been received.. telephone calls FROM Synchrony (start at 6 AM and go thru 10PM landline and cell) say otherwise...)
4) When calling the automated system, it immediately LIES: it states that "this is the most current info avail. to the system and to the reps." and , it warns "that transactions that occurred in the last 24 hours may not be reflected".  The LIE= it can take (and has!) 5 days (that is 120 hours, not 24 hours) for the reps or the system to acknowledge receipting and receiving a payment. So those phone calls on all your phones all day and night are made even after (up to 5 days after) they have receipted and received payments in full.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Synchrony Bank at Draper, UT
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This bank Sucks!!!!
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by hatethisbank, Aug. 19, 2014

GE Capital now Synchrony Bank sucks!!!! I have 6 accounts with these folks :-( and I was late two months on three of them because I lost my job. I called each one and told them why I was behind and as soon as I got the accounts caught back up they cancelled one saying I was behind, they cancelled another saying I never used it so they decided to close it, and they lower the credit limit on the other saying they reevaluated my credit history. I'm getting hit multiple times for the same issue from 4 months ago. All this was done after having each account less than 6 months. All they have to say is the system makes the decision as to when the evaluate a consumer credit report, but humans are the ones who set the system up. Customer service kept blaming everything on the system and apologizing for the system errors (blah blah blah). Then they had the nerve to say that I can have them run my credit again to see if I qualify for an increase (that was dumb as hell) considering the fact that the supposedly system was the problem from the start and it lowered my credit limit, cancelled my account and closed the other. Synchrony Bank sucks and I will be persuing other measures!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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These people are CROOKS!!!!!!!!!!!!!!!!!
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by lapar, Jun. 13, 2014

Do not ever use these CROOKS.  I bought some items from Amazon.  They must have opened account with these CROOKS.  Didn't even know I had account with them. I do have amazon.com Visa from Chase.  I charged $30.00 worth of merchandise and thought it was on my Visa or master card. Then I start getting phone messages that my account was late and late fees have been applied.  They gave me a phone # and I called.  It was a recording asking for my last 4 #'s of my SS#.  Thinking it was a scam I just kept pressing O until it said it would transfer me to a Representative. Then the line went dead. So just to make sure I called the on my Visa amazon.com card, (#on the back of card)and they told me I had a balance of zero and it must be a scam.  Next day they called again. I called the # again and did the same thing and they transferred me to a real person. I said there must have been a mistake and what did I buy. She told me and I did order the merchandise. I said that was only $30.  She said the other $60 plus was late fees.  I said I didn't receive a statement.  She said they sent a E statement.  I told her I didn't receive a E statement.  She said it must have been seen to my spam folder but I now owe the late fees.  I told her I wanted to cancel the account I didn't know I had. She said I had to make a payment.  So I gave the CROOKS their blood money and canceled the account I didn't know I had. After reading the comments, all they do is Prey on people and trick them into paying their outrageous late fees.  Rating them is not the only measure I will be taking. By the way they changed their name from GE Capital to Synchrony Bank. DO NOT I REPEAT DO NOT USE THESE CROOKS OR I THEY WILL CHEAT YOU ANY WAY THEY CAN.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Beware of These Thieves
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by RosieVillarreal, Apr. 30, 2014

This should be a warning to anyone who gets financing of any kind from GE. I got a card thru my dental office and one from Living Spaces.  My problem was that I didn't realize the Living Spaces card was also thru GE. The 'CareCredit' card offered by my dentist was $1500 and on top of that I was billed over $600 when the promotional period was over. That's over 1/3 of the amount financed! Before the promotional period ended, I spoke to customer service and asked them to consolidate my two accounts.  The rep agreed to do so but said it might take a couple of cycles for the accounts to combine.  Needless to say this never happened. I paid over $600 to these thieves. My Living Spaces card is almost at the end of the promo period and I intend to pay this off in full. I vow to never give these a-holes my business again!  STAY AWAY FROM ANYTHING GE!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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complaint
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by ThisbankhasIDthieves, Apr. 26, 2014

Took out credit card via TJMaxx...next night, TJMaxx says credit limit was reached, spent one hour for two TJMaxx personnel and I trying to resolve.  GE Cap  says my address is different and there may have been fraud.  Get email 3 days later to call.  They hang up first time.  second, time guy asks for my soc sec number.  Wants to ask more security questions.  Than whenI refuse, he tells me to mail copies of my soc sec card and drivers license to them at box 8726 Dayton oOH.   How can TJMaxx do business with outright fraudsters and identity thieves!!?

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Phony Late Fees - GE Capital
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by MikeCO, Apr. 08, 2014

These people are crooks. Got my motorcycle loan for Kawasaki through them, 0.00% APR. By the time the bill arrives, you have about 7 days to send the payment before it's "late". I sent it the next day a few times, from CO to GA. How long can that possibly take? I always see the check posted to my bank account either on the day its due or a few days after. Then they hit me with a $40 late fee. I'm positive that they do this on purpose since my loan has no interest payments. Total scam! Do yourself a favor and avoid these scumbags!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Ge Capital
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by LadyThib, Mar. 31, 2014

Ge Capital sucks!!!! They will mess you over!!!! I will NEVER EVER BUY anything FROM THEM AGAIN! No matter if you pay on time for 2 years the minute you pay late one time you are screwed.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Morons run their credit card operation
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by Jackinutah, Mar. 28, 2014

I got a Discover card through Sams Club with some financial promotions.  After 1 year, I did get a rebate slightly larger than my other 1 1/2% back card.  Everything was working fine with them, until I contacted them on line with a disputed charge for a $600 airline ticket.  They called back a week later and said they were working on it, while I was out of town.  All good to this point.
The day I get back home, I cannot see my card online anymore.  I call and they have cancelled it due to "fraud".  So they apparently do not know the difference between a disputed charge and fraud.  So they did not tell me that they cancelled it, I guess I was supposed to just find out when it did not work. Now, 12 days later, still no new card.  They sent me 4 months of charges to id which ones are fraudulent, who the fraudster might be, certifying that I did not make the charges.  
Guys, did you read what I sent.  A dispute with one charge from American Airlines.  I think you know where to find them.  So this credit card bank has no idea how to manage credit cards.  The 800 number person was useless, trying to explain over and over that it was necessary to do so because of the size of the charge.  Saying it repeatedly does not make it true morons.
Fortunately, I ordered another card last week and it came in 9 days.  I am done with these people.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Never do bussiness with this "bank"
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by Mitchw124, Mar. 03, 2014

Worst experience I have ever had with a bank.  I have my motorcycle loan through these crooks.  They will not send the bill until the last week of the month Andy payment is do on the first of the next month.  1 day late BOOM $50 late fee.  You want to pay over the phone BOOM $15 dollar fee.  Join the year 2014 GE and MAKE ONLINE BANKING an option so I can spend 5 minutes and pay the bill from my phone.  Worst worst worst never again.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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GE Capital Loan Sharks would be more accurate
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by EdwardinTexas, Dec. 02, 2013

I was lured into doing business with these crooks by the offer of 3 years interest free credit.

I year in they added nearly $1100 to my balance telling me that the vendor had coded the promo wrong. Since they no longer do business with the vendor. I am having to pay the account balance plus the interest charge.

Having paid of the outstanding balance, I received an acknowledgement of my payment along with a bill for another $80 interest

I will never do business with them ever again.

Do yourself a favor do not be temped into doing business with GE Retail Capital loan Sharks.

 

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Aboslutely the worst bank I have ever used.
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by StephenB, Nov. 15, 2013

As I walked into the Kawasaki dealer, I was excited.  This was to be my new transportation and a fun one at that.  We went through the paperwork and all was going well until I was hit with a crazy high interest rate from the bank.  My credit is very good and the rate should have been much lower.  But, I was stuck.  GE was the only one the dealer would use.  After eating my discontent I got my motorcycle.  Since then I realized the appalling mistake I made.  GE is the only bank I know of to not allow any online services for loans.  I mean none what so ever.  To setup auto pay you have to go to your bank and try to get them to put all your information on paper with their letterhead or GE will not take it.  You can call in your payments, but they hit you with a large fee.  If you send a payment but it gets delayed in the mailing they hit you instantly with a fee almost a quarter of your payment then they call you early in the morning to say well that's on you.  I checked with another bank to buy the loan out and switch to them, my interest will be a quarter of what GE is using to rip me off.  Never, ever use this company.  They are money hungry and create the worst possible customer experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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NO customer Service!! ZERO STARS!
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by macdog, Sep. 05, 2013

YES it's true they stack up the late fees.  They charge you $10 to talk to customer service! NEVER do business with this bank or TJ MAXX.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Never Never Never
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by Dude, Jul. 27, 2013

 They advertise great rates. I called to discuss walking in because I live in Utah. They said internet only and pressed me to give my personal information. I was opening an account on line and they took my SS# and started asking crazy generated questions.I am not borrowing I am loaning my money to them. I did not remember an address I  had 7 years ago in LV for 5 months. They refused to open the account of 12 grand without explanation as to why. This is the only reason it could be. My credit is fine. What a waste of time. I am glad I saw these reviews. They have my SS# and I pray they do not abuse it because other reviews say they do.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Second rate bank with abysmal/non existant customer svc.
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by mjdk, Jun. 03, 2013

What a fraud of a bank. The give you a phone number that makes you listen to a BS recording - but never connects you to customer service. Apparently there are no live representatives. That GE Capital is a crap company I can believe why Amazon would associate themselves with them is puzzling.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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WOULD GIVE NEGATIVE STARS
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by UpsetCustomer12, May. 01, 2013

ALL THEY CARE ABOUT IS SUCKING EVERY DAMN DIME OUT OF YOU!  TELL YOUR FRIENDS, TELL YOUR FAMILY, DO NOT ALLOW THEM TO BE RIPPED OFF BY THIS BANK.  You would think with the name like GE Capitol is would have better customer service.  I hate credit cards to begin with...and every credit card nightmare is attached to this card.  I paid them off, having to pull money out of my savings, they then billed me $2 out of nowhere, which collected interest.  I called them regarding it, and the customer service was very unhelpful.  All they cared was collecting the interest on that $2.  Waste of my life and waste of time.  I WOULD GIVE NEGATIVE STARS IF I COULD.  I almost feel like pulling a lawsuit on this deal because of all the hassle they gave me.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Worst bank
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by fugecapital, Apr. 22, 2013

They somehow get my number and are calling me multiple times seven days a week. Even though I registered on national do not call list, they still keep calling me and even left me a voice mail. When I dial the number back, they said something is wrong, without apology, and hang up. Don't do business with this bank!  

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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Very Dishonest Bank!
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by Aprilllll, Apr. 20, 2013

I sent a payment 3 days before a due date. They charged me late fee every month. So I thought 3 days was not enough(could it possible?)so I sent a check a week before the due date. WTF! They charged me late fee again this time adding $2 more. I called them and explain it but the lady said that it is not their problem. The lady told me to deal this problem with post office. My payment is due on 27th every month. I also have Chase that is due on 27th as well. So I sent two checks at the same day(which is on 21). Chase got my check on 22 and GE got it on 28th. The funny thing is that GE always receives check one day after the due date. WOW! The agent blames me and post office. Is mail usually takes more than a week to receive it? Is online payment safe? I can't trust this bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Synchrony Bank, Ge Capital Retail Bank at Draper, UT
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