U.S. Bank, Wauwatosa Pick'n Save Branch

Name:U.S. Bank, Wauwatosa Pick'n Save Branch
Full Service Retail Office
Review:566 client reviews
Location:6950 West State Street
Milwaukee, WI 53213

Milwaukee County
 
Phone:414-302-2850
Office Hours:Mon: 9:00 am to 7:00 pm
Tue: 9:00 am to 7:00 pm
Wed: 9:00 am to 7:00 pm
Thur: 9:00 am to 7:00 pm
Fri: 9:00 am to 7:00 pm
Sat: 10:00 am to 3:00 pm
Sun: 10:00 am to 3:00 pm
Branch Deposit:$15,002,000
FDIC Cert:#6548
Established:1996-12-13


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3140, view all, view on map
Website:http://www.usbank.com
Total Assets:$360,478,278,000
Total Deposits:$271,150,926,000
Total Equity Capital:$38,561,877,000
Total Domestic Office Deposits:$246,123,638,000
Net Income:$5,770,285,000
Quarterly Net Income:$1,402,063,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
 More...


Client Review

566 client reviews of U.S. Bank scored 2.5 out of 5.

Horrible customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by saraw, Jan. 25, 2012

I never received my cc bill one month so naturally I went past the payment date.. I don't know where that statement ended up but there are mailings that get lost... I asked them for a one time courtesy (I was all of 3 days late) to remove the late fee which was 25 + 2 for min interest charge on a balance of 71.22. I have never paid a bill late in my life but they wouldn't remove the charge.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wauwatosa Pick'n Save Branch at Milwaukee, WI
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I've never had problems
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TosaCustomer, Mar. 26, 2011

While looking for their phone number on the internet, I noticed the average 3 star rating and was quite surprised, so decided to add my experience/rating. I've banked with USBank for years more out of habit than for specific reasons (initially with First Wisconsin, thru their name change to Firstar and eventually USBank)  Living in Tosa nearly all those years, our main branch was Mayfair and seldom went into the bank -- did all transactions with ATM's and over the phone.  I was delighted when the branch opened up at Wauwatosa's Pick'n Save. Since they opened, I've done in-person banking transactions, and I haven't had any negative issues. (transactions are relatively simple, including adding P.O.D.'s to our accounts, signing up for home equity loan, depositing multiple checks, etc.)

P.S. Went back and read the other comments and thought I should add we have always kept enough balance that any holds on our checks were never an issue (re: bouncing). Once, as a courtesy, USBank over the phone removed a small charge when my daughter's savings account dipped two dollars for two days under the minimum before I transfered more money into it. They explained it would be a one time courtesy. No problem. Rules are rules, and I appreciated the offer. I feel if you treat others with respect, they treat you back similarly. Using that "rule", I've never had anyone treat me poorly at the bank. If someone would begin to speak rudely, I would probably point that out but also try to defuse the situation.  I believe it sounds like the "one star" ratings are by people who had some stressful issues with finances or having a particularly bad day and I feel no matter what bank they dealt with, they would not be pleased with the outcome)

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Wauwatosa Pick'n Save Branch at Milwaukee, WI
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