U.S. Bank, Torrance - Hawthorne Blvd Branch

Name:U.S. Bank, Torrance - Hawthorne Blvd Branch
Full Service Brick and Mortar Office
Review:882 client reviews
Location:22150 Hawthorne Blvd
Torrance, CA 90503

Los Angeles County
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Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3159, view all, view on map
Total Assets:$456,025,829,000
Total Deposits:$357,200,076,000
Total Equity Capital:$46,717,988,000
Total Domestic Office Deposits:$327,047,060,000
Net Income:$6,038,411,000
Quarterly Net Income:$1,837,411,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:16%

Client Review

882 client reviews of U.S. Bank scored 2.5 out of 5.

Excessive predatory fees and Incompetent staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GigiToo, Aug. 23, 2011

US Bank is the absolute worst, least ethical and predatory bank I have ever had the displeasure of having an account with. A lot of fees are hidden and exorbitant. Most of their staff gives misinformation which costs the customer and which they will not rectify. You could end up in real trouble if you are not constantly checking up on the bank and your account.

I closed my account in June 2011 because I noticed they had been charging high fees after buying out CalNational and I had overdraft fees with no overdraft. Also, they no longer had free checking without certain conditions. They started charging for all checking accounts if certain criteria were not met.

When I initially asked to close my checking, I was told I had to wait for the account to be closed because a $10.00 charge which had been made a week prior had still not been paid by the bank! It usually takes two business days at most for charges to clear. I believe they held payment of the outstanding charge to force me to incur the next month’s fee for keeping the account open.

After I closed my account, I was sent a letter for a $20.00 fee on .23cents of overdraft. I was never informed of the .23cents owed when I closed my account. I asked if I owed any money, was told no and sent a check for the balance left in my checking.

I called about the fee and was told to disregard. I received a second letter with $40.00 in overdraft fees recently for that same .23cents. I called to clear up the situation and asked the fees be waived since they had given me incorrect information. I was told I now had correct information and nothing could be done. If I didn't pay it, more fees would be incurred. Stay away from this bank if you want a sound mind and your money safe.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Torrance - Hawthorne Blvd Branch at Torrance, CA
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