U.S. Bank, Rochester Branch

Name:U.S. Bank, Rochester Branch
Full Service Brick and Mortar Office
Review:609 client reviews
Location:155 First Avenue, S.W.
Rochester, MN 55902

Olmsted County
 

Phone:507-285-7900
FDIC Cert:#6548
Established:1864-11-01


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3117, view all, view on map
Website:http://www.usbank.com
Total Assets:$367,103,430,000
Total Deposits:$270,081,137,000
Total Equity Capital:$40,093,416,000
Total Domestic Office Deposits:$247,720,025,000
Net Income:$1,279,165,000
Quarterly Net Income:$1,279,165,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
 More...


Client Review

609 client reviews of U.S. Bank scored 2.5 out of 5.

Mrs. Samantha Smith
Overall Rating
Interest Rate and Cost
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by Sunshine1, Aug. 25, 2014

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from one of the lady representatives and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead...I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly...there was not an ...I am sorry....no communication....or any niceness from the lady. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately...... this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Barry Road Branch at Kansas City, MO
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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John Boers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by LostDutchman, Aug. 20, 2014

I have had two bad experiences with the lady manager at this branch. One involved a $50 counterfeit bill and the other involved a $19.95 service charge. This lady is sorely lacking in tact and common sense. I will be moving my various accounts elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Branch at Lakewood, WA
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WORST banking experience I have EVER had
Overall Rating
Office Environment & Staff
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by TrevorBriggs, Aug. 20, 2014

I do not have an account with US Bank,and after today I NEVER will. I had a STATE of Oregon issued check in the amount of $7400,that was stamped with payable through US BANK. I went into this branch because it is the closest to my residence to get it cashed. I walked in and was told since I didn't have an account they would need a thumbprint,no problem.After that the lady told me I would have to pay $5.00 to cash it,no problem. Then she came back and informed me that the bank did not have enough large bills to cash it,no problem.I told her twenty's would be fine because I was going right across the street to Wells Fargo to deposit it in my wife's account. She came back with my $7,400 in twenty's. She then told me that she would need to get an override with her manager because my STATE of OREGON issued driver's license was too new.I just had a birthday and my license expired in June so I had my license renewed in July.Then the manager came out to inform me that the bank did not have enough money to cover cashing my $7400 STATE issued check. Instead of informing me of any other options they told me basically to leave. So, I did, and went across the street to WELLS FARGO and opened my own account and deposited the money and had a POSITIVE experience with WELLS FARGO. I will NEVER RECOMMEND US BANK to ANYONE in the future. It was by far the MOST NEGATIVE EXPERIENCE I HAVE EVER HAD!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Grove Branch at Lake Oswego, OR
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by bnathaniel 2014-08-23 21:24:08
your reaction is funny.

it's an in store branch, the smaller the branch, the lower the limits on cash on hand for security purposes. also, newly issued ID's are more at risk for being fraudulent (think new passports, with no stamps) the always require a closer eye. 7400, is a big check. surely enough if something goes wrong for said employee to lose his/her job over. See both sides of a situation, and you'll surely walk a better path.

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