U.S. Bank, Carson City Smith's Branch

Name:U.S. Bank, Carson City Smith's Branch
Full Service Retail Office
Review:687 client reviews
Location:599 East William Street
Carson City, NV 89701

Carson City County
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Phone:775-884-1150
Office Hours:Mon: 10:00 am to 7:00 pm
Tue: 10:00 am to 7:00 pm
Wed: 10:00 am to 7:00 pm
Thur: 10:00 am to 7:00 pm
Fri: 10:00 am to 7:00 pm
Sat: 10:00 am to 4:00 pm
Sun: 12:00 pm to 4:00 pm
Branch Deposit:$5,931,000
FDIC Cert:#6548
Established:2009-02-16


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

687 client reviews of U.S. Bank scored 2.5 out of 5.

Satisfied Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mbanker, Apr. 18, 2015

Mrs. ODaniel is very knowledgeable & professional.  I highly recommend her!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Springhurst Branch at Louisville, KY
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Capital Home Services, Inc/Joy Lutz
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by joylutz, Mar. 30, 2015

I have had nothing but a great response from all staff at U.S. Bank.  I enjoy the small bank atmosphere, know all the staff there.  They are always very helpful in setting up accounts, no waiting time, efficient all the way around.  I and partners will be opening up another business acct. tomorrow - love the service.  So glad I have both my business and personal accounts with them - recommend this bank to everyone I talk with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Woodland Branch at Woodland, CA
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US Bank Commits Fraud and won't fess up to the problem
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoffUSBANKuser, Mar. 30, 2015

I deposited my pay check as usual and they bounced it saying insufficient funds.  My employer told me they cashed the check.  When I called the toll free customer service number, I got three different answers from three different reps.  They told me to call the bank manager.  Who by the way did the original deposit.  When we talked to Jennifer at the Tallmadge branch she said she would check into it and call back.  She never called me back.  I called another branch and spoke to their manager, she directed me to some other department.  I actually thought I was getting somewhere.  When I called the new number the rep, Tiarra, was the rudest person I have ever spoken with treated me like I was a criminal.  I have been with my employer for 20 years and with US bank since 2006.  I have never had a problem until recently.  I have now been told have had a fraud case opened on my account and I have to wait 7 days for my money to be deposited. I have 4 accounts with this bank and will be changing banks as soon as I get my money back.  How will I buy groceries, gas, pay my bills that are due?  Bogus bank.  Don't let your worst enemy use this bank. We are a one income family since my spouse lost their job.  Beyond ridiculous and no one wants to help.  I called corporate and never got a call back from them either.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tallmadge Acme Branch at Tallmadge, OH
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by Honestly74 2015-04-19 18:03:01
It seems as though half the story is missing. A check you wrote bounced, or your payroll check. They cant make your payroll check bounce. The bank that your payroll is drawn on would have returned the check for whatever reason, U. S bank did not unless your payroll was also on u.s. bank therefore maybe there was a problem with your employers account. You are leaving alot out of your story. If you had a check bounce that you wrote and there wasnt funds to cover it or you had multiple things coming out same day and not enough to cover all items. which id it?
by dariuslundberg 2015-04-21 13:48:35
Considering that I and every other u.s. bank customer I've ever spoken to had only good things to say about the bank, I am rather skeptical about the reviewers' statement that she receive only awful treatment from each and every bank person she spoke with.  Sorry but it sounds way exaggerated if not made up.
by CBPfromTN 2015-04-23 14:15:09
We have been with US BANK since they came to Middle TN years ago and would not change for anything.  I (also) find this particular review to be slightly exaggerated.  Everyone I have ever dealt with at many of the US BANK branches I frequent has bent over backwards to help me in any circumstance and I would never leave US BANK.  I have also witnessed numerous times people with issues with their accounts being helped and to me, US BANK, in all these instances, has been exceptionally helpful and pleasant.  I think, judging from all the excellent reviews, that most people have had the same experience we have had, which is exceptional.
by 51mquinlan 2015-04-23 22:11:11
I like this bank a lot. I'm in CA and there are some bad banks here. I have never had any problem with them, and based on prior experiences, I don't expect to.

All Reviews...

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