Woodforest National Bank, Review

Woodforest, Austintown Ohio
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by Lauriemae, May. 16, 2015

I have been with Woodforest Bank for over 6 yrs.  The branch I use is in Walmart in Austintown, OH.  There are not words to express the superior service I have received.  This branch goes above and beyond any expectations I have ever had of a bank.  I lost my husband two years ago ( he also banked there)and the staff was so empathetic and I received a sympathy card personalized from them........... who does that in this day and age?   They have accomodated me with several requests on the spare of the moment.  Highly professional people!  Woodforest should be proud to have these wonderful professionals working for them.  To date I have sent over 20 people to this bank to open accounts.   This branch is just AWESOME!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0491 Austintown Ohio Walmart Branch at Youngstown, OH
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Awesome Staff
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by nonnak, May. 01, 2015

This is the best bank I have ever used. I highly recommend this branch to anyone looking for a great banking experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Lavon Wal-Mart Branch at Garland, TX
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Awesome
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by nonnak, May. 01, 2015

I love

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Lavon Wal-Mart Branch at Garland, TX
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GREAT STAFF
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by nomoremoneys, Feb. 15, 2015

Great staff always willing too help!They go the extra mile too make you happy.Would recommend this bank tomorrow everyone I know.Love the late hours and weekend hours.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0425 Xenia Wal-Mart Branch at Xenia, OH
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Horrible experience
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by Koza, Jan. 27, 2015

I live in Sanford NC and recently I asked  my parents to transfer my money from Russia. Wood Forest is the only bank in this area that handles large Western Union transactions. The web site said the large transactions can be up to $5,000,  but in reality you cannot cash over $2,500. I had no idea, otherwise I would not tell my parents to use Western Union to make it easier for them. There was no note or any sign in the bank about their limits on transactions. The bank changed their limit without informing Western Union so they could update theit site. They offered to senders(my parents) to split one transaction, but  it didn't work and my parents got the money back. But they lost $161 for transferring money back and forth.

* this review was made on Woodforest National Bank, 0870 Sanford Walmart Branch at Sanford, NC
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best bank for second chance
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by joebak, Jan. 24, 2015

Friendly people good and quick service, only thing I think needs improvement is the opening time 10:00, other than that very good place to bank at.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0566 South Bend Indiana Walmart Bran at South Bend, IN
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Awesome Bank
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by Number1CustService, Jan. 05, 2015

I love my Woodforest Bank in Hickory Creek, Texas. I enjoy being able to walk up and they know me. I don't like the big banks that you are just a face and not really a name. They are always a HUGE help and I have definately needed them several times!  Stephanie the manager has been my life saver. Awesome lady!!!   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Hickory Creek Wal-Mart Branch at Lake Dallas, TX
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Best bank ever , practically family
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by mward513, Jan. 05, 2015

I've been a member almost 3yrs and have never had a complaint. All the staff knows me by first name and pretty much know my reason I'm stopping by. I enjoy the great customer service, the company excels my expectations, wonderful experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Cincinnati Walmart Branch at Cincinnati, OH
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Professional & Very Customer Friendly
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by MicheleTwardzik, Dec. 05, 2014

 I have had an overall great experience banking with Woodforest National Bank located at 1000 Chestnut Commons in Elyria, OH. Always greeted by a very professional and customer service friendly staff!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Elyria Ohio Branch at Elyria, OH
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sorry management
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by jennier, Dec. 04, 2014

The manager a big black guy does not help customers sends them away . They do not need to keep him as he is worthless and lazy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 8055 Oxford Alabama Walmart Branch at Oxford, AL
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Awesome Customer Service
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by Lmwisern, Dec. 04, 2014

The staff are very professional. They have always made me feel like I am an important and valued customer.  No other bank has ever satisfied my needs as well as this group of people in Greenwood, SC. Thanks for all you do :)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 8014 Greenwood South Carolina Walmar at Greenwood, SC
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great service!
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by mdmary123, Nov. 14, 2014

Great service very helpful and friendly. they gave my 2 yr old crayons, colouring book, balloon and a lollipop! The guy with the blonde hair does a great job and takes his job seriously, he deserves a bonus lol.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0574 Frederick Maryland Walmart Bran at Frederick, MD
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Kavelock Branch is Pathetic
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by physicalesteachrams, Oct. 11, 2014

Poor service lack of management that place is a mess, employees are rude and always gossiping about something will never do business there again I am a born and bred Havelock native love Wal Mart but that bank is just bad news

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0851 Havelock North Carolina Walmart at Havelock, NC
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Woodforest National Bank, Cedar Park Wal-Mart Branch at Cedar Park, TX
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by kriskwon, Jul. 26, 2014

I'm 55 yrs old and have banked at a lot of banks.  This one, by far, is the best bank I have ever been with!  I have been plagued with some disabilities lately and my mental capacities are not quite all there.  However, they have always treated me with kindness and respect no matter how many times I mess up my account.  Crystal is the bank manager and if I had a company I would steal her away - she is that good at what she does.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Woodforest National Bank, 0713 Cedar Park Wal-Mart Branch at Cedar Park, TX
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Spoken Yet Unwritten Policy
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by Mona9, Jul. 09, 2014

Three months ago, I deposited a third party check.  It was my brother's small handwritten $100.00 paycheck. It was endorsed properly and then deposited into the overnight deposit box.  Four days later I got a call from a bank manager who told me that they don't handle third party checks and to come pick up the check.  I had never heard of a bank not cashing a third party check.  I asked why and the rep told me that they didn't know my brother and could not verify his identity. What?  I couldn't believe it.  So I checked their website and all of the documents they gave me when I opened the account and found no policy of the sort.  So I went into the branch to pick up the check and asked for a written policy and the manager could not offer any written policy and just said, sorry ma'am, we do not cash third party checks.  So all of the bank managers follow a spoken yet unwritten policy.  Who does that?

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0245 Arbutus Maryland Walmart Branch at Halethorpe, MD
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Spoken Yet Unwritten Policy
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by Mona9, Jul. 09, 2014

Three months ago, I deposited a third party check.  It was my brother's small handwritten $100.00 paycheck. It was endorsed properly and then deposited into the overnight deposit box.  Four days later I got a call from a bank manager who told me that they don't handle third party checks and to come pick up the check.  I had never heard of a bank not cashing a third party check.  I asked why and the rep told me that they didn't know my brother and could not verify his identity. What?  I couldn't believe it.  So I checked their website and all of the documents they gave me when I opened the account and found no policy of the sort.  So I went into the branch to pick up the check and asked for a written policy and the manager could not offer any written policy and just said, sorry ma'am, we do not cash third party checks.  So all of the bank managers follow a spoken yet unwritten policy.  Who does that?

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Woodforest National Bank at Spring, TX
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PROFILING AND DEFAMATION OF CHARACTER ARE ILLEGAL
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by HBCtreasurer, May. 12, 2014

Used Woodforest for Western Union Money Transfers Many times before. On March 24, 2014 a (new employee) was allowed by her manager to Refuse Service to me. The employee Profiled me as being involved in illegal activity. In her verbal comments I felt she was on the edge of defamation of my character. I represent a church who was sending money to a foreign missionary to help repair a church roof damaged from a typhoon that went through the Phillipines. I went to another Western Union facility within 5 miles of this Bank and made the transaction without issue. Shame on the employees at Woodforest National Bank who were involved with this incident.  I showed them I.D.'s and had proof of who I represented, they did not believe me. This incident should have never happened!!!!

* this review was made on Woodforest National Bank, Crystal Lake Wal-Mart Branch at Crystal Lake, IL
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stolen bank card
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by leeleerowland, Apr. 28, 2014

I had my bank card stolen. I called the franklin branch the shut down the card right away. I went up there sign paper work. Everyone was real nice explained to me everything I need to do as far as filing a polices report.they was great in a not so great time in my life. Thank you woodforest in franklin ohio

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Franklin Ohio Branch at Franklin, OH
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Charlotte Hopkins / Charles Hohn
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by bludove2014, Apr. 05, 2014

Very rude employees on cell phones while helping my son open his first account I had my grandson also with me the employee turned to her co worker and said something stinks then she told me I needed to change my sons diaper # 1 that's not her worry concern or job # 2 my grandsons diaper was cleaner than her mouth #3 if you can't say anything nice don't say anything at all!!! Very Disrespectful  Employees they should be fired many others would love to have their job and appreciate it and their customers!!! These women were very rude Ill mannered and I will do business else where my grandson is mixed and this insult was also raciest the women were black me and my son are Caucasian   The only abusive language is coming from your employees since when does a bank clerk tell you your child stinks and needs the diaper changed Never!!! Totally out of line

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Prattville Branch at Prattville, AL
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Excellent Staff at Chapel Hill Branch
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by WoodforestCustomer20, Mar. 23, 2014

The staff is excellent. Had some glitches with the service but the staff is WONDERFUL. Had some problems with online banking and with scanning checks for deposit.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Nc Chapel Hill Walmart 0777 Branch at Chapel Hill, NC
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