Home > West Virginia Banks > Charleston Banks > WesBanco Bank, Inc. Charleston > WesBanco Bank, Inc., Tennessee Avenue Drive Thru Branch > Review
WesBanco Bank, Inc., Review
WesBanco Bank, Inc., Review
Average rating based on 11 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Amazing Customer Service
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by Businessowner1974, Aug. 05, 2023
The business banker at the Branch helped my business secures a business one of credit and helped my business with the cash flow needs my business needed! Thank you Matthew for helping my business stay afloat!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., MONTGOMERY ROAD BRANCH at Cincinnati, OH
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by Businessowner1974, Aug. 05, 2023
The business banker at the Branch helped my business secures a business one of credit and helped my business with the cash flow needs my business needed! Thank you Matthew for helping my business stay afloat!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., MONTGOMERY ROAD BRANCH at Cincinnati, OH
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Great, friendly service at the Yellow Springs branch
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by PWEAPVT, Nov. 24, 2020
We had our business and personal accounts at Wesbanco Yellow Springs before leaving the area. We have a new bank now, and Wesbanco Yellow Springs remains the best bank we have ever dealt with. The staff is friendly and helpful. I've never had a banking problem that they couldn't solve. I wish Wesbanco had a branch near my new location
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., Yellow Springs Branch at Yellow Springs, OH
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by PWEAPVT, Nov. 24, 2020
We had our business and personal accounts at Wesbanco Yellow Springs before leaving the area. We have a new bank now, and Wesbanco Yellow Springs remains the best bank we have ever dealt with. The staff is friendly and helpful. I've never had a banking problem that they couldn't solve. I wish Wesbanco had a branch near my new location
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., Yellow Springs Branch at Yellow Springs, OH
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Rude and uneducated
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by HighlyDisappointed, Mar. 27, 2018
I came through the drive through with a check (drawn on Wesbanco, I might add, from a Wesbanco account) made out to my MIL (who was with me) and it was addressed to her as such: First Name Last Name Hospital name where she lives and address. The address was the same address on her ID. The lady, after waiting forever while she made "phone calls" refused to cash it and treated the check as if it had "AND" on it, and said she couldn't cash it because it had another business' name on it. IT HAD THE NAME OF THE HOSPITAL WHERE SHE LIVES AT. since it is NOT a residential only address, that is HOW IT HAS TO BE MADE OUT. It did NOT have the words "AND OR or a ," separating her name and the name of the hospital. The lady told us she cannot cash it, and we would have to come back Monday. When we were trying to explain we live hours away (and visiting MIL) and in trying to ask what we could do in preparation of coming back Monday she rudely cut me off and said she would get fired if she cashed it. Funny, we went 10 min. down the road, explained the situation to another bank, who shuck their heads and explained she was wrong. I am truly glad I do not live in Ohio and that I do not have to deal with this person or branch ever again.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Gallipolis Branch at Gallipolis, OH
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by HighlyDisappointed, Mar. 27, 2018
I came through the drive through with a check (drawn on Wesbanco, I might add, from a Wesbanco account) made out to my MIL (who was with me) and it was addressed to her as such: First Name Last Name Hospital name where she lives and address. The address was the same address on her ID. The lady, after waiting forever while she made "phone calls" refused to cash it and treated the check as if it had "AND" on it, and said she couldn't cash it because it had another business' name on it. IT HAD THE NAME OF THE HOSPITAL WHERE SHE LIVES AT. since it is NOT a residential only address, that is HOW IT HAS TO BE MADE OUT. It did NOT have the words "AND OR or a ," separating her name and the name of the hospital. The lady told us she cannot cash it, and we would have to come back Monday. When we were trying to explain we live hours away (and visiting MIL) and in trying to ask what we could do in preparation of coming back Monday she rudely cut me off and said she would get fired if she cashed it. Funny, we went 10 min. down the road, explained the situation to another bank, who shuck their heads and explained she was wrong. I am truly glad I do not live in Ohio and that I do not have to deal with this person or branch ever again.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Gallipolis Branch at Gallipolis, OH
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by Lonelylioness52 2020-04-18 19:48:27
I have had to go to this bank at least 5 times because of my debit card. It seems that every time I went to it it was shut of. My mom left me some money in an account in her he when she way. I ask them not send any more statements or account info to her old address but rather to mine. They did t anyway and another family got a hold of my bank
information. I closed the account and opened a new one only to find out they had both account numbers linked to the same debit card rather then closing the old account as I had requested. It is on going they also seem so cold and indifferent.
attached to same card
information. I closed the account and opened a new one only to find out they had both account numbers linked to the same debit card rather then closing the old account as I had requested. It is on going they also seem so cold and indifferent.
attached to same card
loan application
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by kramsay1, Nov. 20, 2014
St.Clairsville branch. Been trying to get a home loan since the 1st of October. First, the appraisal man was 1 month getting around to doing it, they told me he was in the hospital, apparently they only have one appraisal person doing this. Secondly to get anybody to call me back it's like pulling teeth they just don't do it. Justin one day I've called 7 times and left messages and still no one calls me back. I would not recommend this bank for any reason at all. I advised my friends to draw their money out of it and put it somewhere else, worst service I have ever run across.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., St. Clairsville Branch at Saint Clairsville, OH
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by kramsay1, Nov. 20, 2014
St.Clairsville branch. Been trying to get a home loan since the 1st of October. First, the appraisal man was 1 month getting around to doing it, they told me he was in the hospital, apparently they only have one appraisal person doing this. Secondly to get anybody to call me back it's like pulling teeth they just don't do it. Justin one day I've called 7 times and left messages and still no one calls me back. I would not recommend this bank for any reason at all. I advised my friends to draw their money out of it and put it somewhere else, worst service I have ever run across.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., St. Clairsville Branch at Saint Clairsville, OH
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Poor Customer Service
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by MissTyerius, May. 09, 2014
I have been a Fidelity Bank customer & now am a Wesbanco customer. There is a teller named Linda at the Zelienople branch who has for years and continues to offer the worst customer service. She does not greet you, does not acknowledge you, does not thank you. She glares at you as if you are an imposition. She has treated my mother this way and all 3 of my children this way (all customers). After another experience with her this week, I have decided to move my account. I work in retail and know the importance of good customer service. Linda needs some serious 'coaching'.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Zelienople Branch at Zelienople, PA
19 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by MissTyerius, May. 09, 2014
I have been a Fidelity Bank customer & now am a Wesbanco customer. There is a teller named Linda at the Zelienople branch who has for years and continues to offer the worst customer service. She does not greet you, does not acknowledge you, does not thank you. She glares at you as if you are an imposition. She has treated my mother this way and all 3 of my children this way (all customers). After another experience with her this week, I have decided to move my account. I work in retail and know the importance of good customer service. Linda needs some serious 'coaching'.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Zelienople Branch at Zelienople, PA
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On hold right now for 20 minutes and counting
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by LGH46, Feb. 08, 2014
I'm calling the Lane Ave. location right now, just to ask how late they are open until today. (I didn't find it on their website.) When I finally obtained a human voice, she quickly asked: "Can you hold please?" Before I could even answer, she switched me to 'hold'. That was 20 minutes ago and I'm still holding. My first inclination was to hang up and call her back, but now I'm curious to see how long she'll leave me on hold. Meanwhile, I'm looking for another in my area.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Upper Arlington Branch at Columbus, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by LGH46, Feb. 08, 2014
I'm calling the Lane Ave. location right now, just to ask how late they are open until today. (I didn't find it on their website.) When I finally obtained a human voice, she quickly asked: "Can you hold please?" Before I could even answer, she switched me to 'hold'. That was 20 minutes ago and I'm still holding. My first inclination was to hang up and call her back, but now I'm curious to see how long she'll leave me on hold. Meanwhile, I'm looking for another in my area.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Upper Arlington Branch at Columbus, OH
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Wesbanco Zelienople
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by Joyful, Nov. 02, 2013
We have been happy Fidelity/Wesbanco customers for over thirty years. The staff serve with pleasant attitudes and make going to the bank an experience I look forward to.
They are knowledgable and have always been eager to assist us even when it means going the extra proverbial mile.
Thank you, Wesbanco Zelienople Branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Zelienople Branch at Zelienople, PA
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by Joyful, Nov. 02, 2013
We have been happy Fidelity/Wesbanco customers for over thirty years. The staff serve with pleasant attitudes and make going to the bank an experience I look forward to.
They are knowledgable and have always been eager to assist us even when it means going the extra proverbial mile.
Thank you, Wesbanco Zelienople Branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Zelienople Branch at Zelienople, PA
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Best all around service
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by JCHays, Oct. 30, 2013
About a year ago i closed an account with your Moundsville Branch because their management and staff were so indifferent and service was meager at best. Reopened a checking account at the Highlands branch because it was close to my place of employment. The staff their was totally gratuitous in all their services. They were forth- right and considerate in every service or circumstance i brought to their attention. One person in particular Ms. Candice Bailey has always in true faith and finesse give quality service and attenion to all of our banking needs. I can truely say that the Branch Manager and Staff in this bank cherishes each and every customer. Thanks, Sincerely yours: Joseph C. Hays IV
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on WesBanco Bank, Inc., Highlands Branch at Triadelphia, WV
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by JCHays, Oct. 30, 2013
About a year ago i closed an account with your Moundsville Branch because their management and staff were so indifferent and service was meager at best. Reopened a checking account at the Highlands branch because it was close to my place of employment. The staff their was totally gratuitous in all their services. They were forth- right and considerate in every service or circumstance i brought to their attention. One person in particular Ms. Candice Bailey has always in true faith and finesse give quality service and attenion to all of our banking needs. I can truely say that the Branch Manager and Staff in this bank cherishes each and every customer. Thanks, Sincerely yours: Joseph C. Hays IV
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on WesBanco Bank, Inc., Highlands Branch at Triadelphia, WV
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Horrible service !
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by sdtelvanni, Sep. 04, 2013
Horrible service in Pine Grove, WV. My wife had had an account there with always a positive balance for a few months now. We wanted to cash a payroll check there, we were denied because they said her account was too new. Then they said they wouldnt even accept is as a deposit to wait and clear, because the manager "had never heard of the company". Really ? So, she knows every company in the world ? Horrible service. Didnt even say sorry or even goodbye, just gave us back the check and walked off. Needless to say, we closed our account.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., Pine Grove Branch at Pine Grove, WV
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by sdtelvanni, Sep. 04, 2013
Horrible service in Pine Grove, WV. My wife had had an account there with always a positive balance for a few months now. We wanted to cash a payroll check there, we were denied because they said her account was too new. Then they said they wouldnt even accept is as a deposit to wait and clear, because the manager "had never heard of the company". Really ? So, she knows every company in the world ? Horrible service. Didnt even say sorry or even goodbye, just gave us back the check and walked off. Needless to say, we closed our account.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on WesBanco Bank, Inc., Pine Grove Branch at Pine Grove, WV
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Local Business Manager
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by Btwist, Jun. 11, 2013
My restaurant has been a long time client of Fidelity/West Banco and have always received great service at the Pittsburgh Strip District Branch. My recent visit on 6/11 was not the same though. I walked into the empty branch, walked about a foot in front of the ropes and waited to be greeted. The teller (Laura) called me up and greeted me by saying... "Can you wait in line next time; I have personal information in front of me that you can't look at!"
Being in the customer service business, this was certainly not anyway to greet a long time customer and left me with a terrible impression of the change over to West Banco, in regards to their training of customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Strip District at Pittsburgh, PA
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by Btwist, Jun. 11, 2013
My restaurant has been a long time client of Fidelity/West Banco and have always received great service at the Pittsburgh Strip District Branch. My recent visit on 6/11 was not the same though. I walked into the empty branch, walked about a foot in front of the ropes and waited to be greeted. The teller (Laura) called me up and greeted me by saying... "Can you wait in line next time; I have personal information in front of me that you can't look at!"
Being in the customer service business, this was certainly not anyway to greet a long time customer and left me with a terrible impression of the change over to West Banco, in regards to their training of customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Strip District at Pittsburgh, PA
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by Patches1017 2013-08-25 12:33:49
I'm shocked by your review Btwist. Every time I walk into the bank I always see the bank teller (Laura) smiling and greeting me by name. I believe it is a curtesy to wait in line so the person's information in front of you is kept private.
hats off to Wesbanco
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by foubs2, Apr. 09, 2013
Fantastic people who care about you the customer. The know and call you by name. Its what a community bank use to be and still is here at the YSO office.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on WesBanco Bank, Inc., Yellow Springs Branch at Yellow Springs, OH
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by foubs2, Apr. 09, 2013
Fantastic people who care about you the customer. The know and call you by name. Its what a community bank use to be and still is here at the YSO office.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on WesBanco Bank, Inc., Yellow Springs Branch at Yellow Springs, OH
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