Wells Fargo Bank, Review

needs to hire more staff
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by Michelle9035, Feb. 04, 2013

There are always huge lines and 2-3 bankers tops. I drive out of my way to avoid this bank

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, I-20 And Wheatland Branch at Dallas, TX
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A little different branch
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by Tom1, Jan. 29, 2013

I gave the overall rating a 2 because of a banker that use to be there that use to help me Darlene. If she was still there I would given them a perfect score rating. Since she transferred to Cherry Creek. I have worked with several bankers at this branch. I hate to say this but none of them had the professionalism that she did. This bank is a little to gossipy and very unprofessional for my taste. As one of the bankers was assisting me with an over 100k wire another banker in the cubicle next to her is gossiping about other fellow employees at the branch. Well needless to say the banker messed up my wire because she seemed more interested in what was going on next to her. I think most business owners will agree that time is money. So when you take time out of your busy day to do something as important as send out a $100,000 wire you expect it done right the first time. Not to have to go in several times and call several times to find out a week later what is going on and why my client still has not received the wire that is only supposed to take 24-48 hours at the most. Beyond this mess they have lost several of my deposits, horrible long lines in a stuffy small space, and again unprofessional. The only thing I can say to this branch manager is....
Hire more professionals with class.
If anyone knew Darlene the banker at 38th I'm sure you would agree she was absolutely fantastic. Great smile, professional, and attentive.
She stuck out like a sore thumb in that branch. In a very good way!  So I wasn't surprised to hear she had transferred.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 38th And Pecos Branch at Denver, CO
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Mrs.
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by LLLLL, Jan. 29, 2013

Awful!  I will be changing to another institution when I have the time.  I have had a checking account with them since 1990 (when it was Norwest).  I have had lots of problems over the years with service charges, etc.  I went in to convert my account to something that would work w/o fees since there is currently little activity on my account.  The PB was not knowledgeable (actually got her twice.....first time I ran out of time after a half hour sitting at her desk), she had a don't care attitude and didn't refund the fees that we had discussed crediting back to my account.  I have talkied to the branch manager twice regarding this visit and left her another voicemail.   I have yet to see the full customer satisfaction credit or a pin# for my new ATM card.  Not what I would expect for any customer especially after 23 years!!  I have done lots of  other business there in the past as well.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waukee Branch at Waukee, IA
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Do not use this bank!
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by Puffy, Jan. 28, 2013

Was lied to by management about excessive fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Orange Branch at Port Orange, FL
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ASK for ROBERT KUO
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by Greatpeople, Jan. 28, 2013

I went to the bank and I had a issue with my checking account.  Robert Kuo is one of those amazing people that save the day.  He is very patience and kind.  He helped me resolve a the serious problem.  He is wondeful.  I just want to thank you. I recommend everybody to ask for him
Wells fargo managment please give him a raise.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Morristown South Street at Morristown, NJ
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The VERY Worst!!!
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by KINDPRO, Jan. 26, 2013

My business has been banking with Wells Fargo for over 8 years.  Last year we finally decided to go with another bank.  Nobody is perfect, and we have put up with the errors and incompetency from bank tellers, and incompetency, laziness and sheer "I Don't Care" attitudes from bankers at Wells Fargo; but, we had the last straw when this particular bank misplaced two deposit checks worth $8K and my business didn't have enough funds to cover our payroll.  The person who identified herself as the "manager" tried to be inappropriately humorous about the entire situation, making very inappropriate and childish jokes, and finally told me that she couldn't help me--that I had to call the Wells Fargo (800) number and speak to a banker there because she couldn't access information she needed from the computer system at the Lomas Branch.  She didn't even offer to call them for me while I was at her office!?  I was so angry; she kept making jokes, and eventually the guard came by when I began to question her as to why the Lomas Branch bank could not help me resolve my matter right then and there.  I was not yelling; I was not using bad language; I was frustrated and only questioning; yet, the guard felt he needed to come by and asked me directly if he could help me.  "Can you get me my $8000 dollars back?"  I am not sure why this branch is allowed to continue as it is, with the most unreliable, unprofessional, rude, and self-righteous people who only pretend to be bankers.  I hope Wells Fargo gets to the point  where it will fail and shut down.  If it ever gets there, I won't be surprised.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
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Bill
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by BillG, Jan. 25, 2013

First the girl that greeted me was texting on cell phone. WHen I said my ATM card was not working she talked down to me like I was stupid. I only had short time during lunch do not need to be lectured at on using a ATM card. Just going to get new card and maybe new bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bartow Branch at Bartow, FL
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Me
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by m9889, Jan. 23, 2013

Waited over an hour to see a customer service rep. regarding a fee charged to me. Once I was able to see someone the matter did not get resolved and I was told that the manager would have to approve the fee waiver and someone would call me back later. They called back to say that they would only refund half of the fee.I have been with First Union/Wachovia/Wells Fargo for 22 plus years and have 5 accounts with them. So looking forward to ending this relationship in the near future.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Porter's Neck Branch at Wilmington, NC
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Great staff
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by Catt, Jan. 21, 2013

Excellent bankers and tellers, every one at this location seems to be very educated and polite, they always ask me if I would like to drink coffee or water while I am sitting in the lobby. I love each single banker, they are very knowledgeable, A very handsome, exotic banker help me convert my chk account to waive the monthly fee and helped set up my bills online... I just love this branch

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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Customer Service does not represent company
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by umpqua87, Jan. 19, 2013

Wells Fargo is a great company and has done a great job with managing my accounts.  I recently moved to the area and in the past going into wells fargo was a treat.  The branch in Perkasie is not the same.  The service manager there is rude and made me feel stupid when we talked.  Made a process that was supposed to be easy very long and exhausting.  Had to go back and forth to my house to get papers that I found were not needed.  Went to the branch in Telford and Matt the service manager is 100% better.  He was friendly and extremely helpful.  Was in and out in 15 minutes while the other branch wasted 3 hours of my time.  The motto of this company is "Courtesy".  This branch does not represent the company what so ever.  It is worth your time to head down to Telford for banking.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Perkasie at Perkasie, PA
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Love it!
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by lilmama85, Jan. 17, 2013

At first I thought all these terrible reviews were for my branch in Hutto, TX and then I noticed they were from other states and that makes me feel better, because I love my branch. The girls in there are always so sweet and remember me when I come in, even if it's been a while, how do they do that? There's hardly ever a wait and anytime I've had an issue, they took care of it right away. I definitely recommend them.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hutto Branch at Hutto, TX
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Always prompt
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by colevette, Jan. 16, 2013

I have been banking here for about a year and always get prompt, courteous, and friendly service.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Pine Lake Branch at Sammamish, WA
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FRIDLEY BANK TRIES TO HARD YET FAILS COUSTOMERS
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by robbiebobby, Jan. 15, 2013

As a frequent customer of this bank The Staff at The Fridley WELLS FARGO BANK It has has become not my opinion but it now is a fact that this staff "tries to hard to be friendly."
I really don't have time to play 20 questions with them.
I nearly wanted to say this afternoon " Just deposit this money and stop grilling me".  

The staff wants to know every single detail about you and tries to be your friend.You also get bombarded with unneeded scam deals. One another annoying thing is that every time I walk in I feel like I'm President of the united states and I fee like Hail to the chief is going to play for me.
I'm just another person with all do respect.      
I always feel uncomfortable and uneasy when at this bank.
I feel like I must know everything about my financial situation and I have no earthy idea what is going on.
In conclusion I really do not like meeting with a different financial adviser. One wil tell you one thing and make a scam deal with you and another staff member will reverse and do something else with your account.
My debt card was never mailed as promised. In closing The banks need to go away and the credit union must replace it.
The government does more harm than help outside social aide programs.
PEACE OUT!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fridley Branch at Minneapolis, MN
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Not here, no way
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by HarveyB, Jan. 14, 2013

I tried to set up an attorney account as I am required to do to practice in New Jersey.  This bank just cannot do anything right.  I wasted so much time, never again.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Camden Branch at Camden, NJ
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They WILL NOT GIVE ME MY MONEY
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by joel0912, Jan. 11, 2013

The have my money in a closed account, I have a checking account with them. I told them hey just move my money into my new account. They said I had to wait but its my money and they didn't want to give it to me early because they can't take a lose from my employeer.my employeer told me they would send them a letter saying they would not pull the funds. The branch and service manager WHERE EXTERMELY rude! refused to help me or call me back, he went to lunch and never called back and I called the 800 number three times and each time I was told differen information. they are just gonna brush me under the rug and keep my money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Breckenridge Branch at Duluth, GA
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Maddie
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by Maddie, Jan. 05, 2013

Horrible, horrible, horrible!
Longest wait time, ALWAYS an incredibly long line.
Most, not all, tellers have an attitude.
They don't utilize their personnel well, hence the l-o-n-g line.
This is a management issue.
Worst WF I've ever been in.
Save yourself the grief, go to another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 38th And Pecos Branch at Denver, CO
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staff needs a talk about wells fargo customer service
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by lily89, Jan. 04, 2013

It was my first time at this bank. I was going to deposit money and a woman named Ally called me over to her window. When I walked over she said nothing to me as she was finishing a prior transaction. 4 mintues went by before she told me "I'm finishing something so you'll have to wait." I went to another teller who handled my transaction. He was very nice and up to. WF standard..Love wellsfargo bank not this one..please improve

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 82nd & Johnson Creek Blvd Branch at Happy Valley, OR
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Pregnant customer denied rest room services
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by Melinda, Jan. 03, 2013

Notice the plaque behind the tellers: "We have one very powerful business rule. It is concentrated in one word: courtesy"- Henry Wells 1864. I say the courtesy and service we received on 12/28/12 died when he did. First,visiting here from florida we stop in to get a copy of our statement for the nursing home where my mother is after a stroke (by the way we had power of attorney. After 20 minutes of waiting they can not give us the information but will email it to the nursing home. While waiting, I stp next door to Citizens Bank for statements copies for the same purpose. Upon returning , which only took 7 minutes( we actually needed 6 copies instead of 1). My pregnant daughter of 6 months ask " can you do me a favor, I need to use the rest room" Tell me, how do you look a customer in her face and say " we don't have public facilities". And now I'm trying to followup with the letter being emailed to the nursing home and no one's answering the phone 215-885-4302. Really people, we have been with Wells Fargo since they bought out Wachovia. So glad I bank with Florida Bank real customer service people. Thanks for giving me a reason to remove my money and get an extra $25.00 for referral.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glenside at Glenside, PA
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I've switched Banks due to fees!
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by Debby, Dec. 31, 2012

I have banked here for 20 years.  After they started charging all these fees to keep my money in their bank I switched to a Credit Union.  I'm finding that a lot of people are doing this.  Too bad by the time they realize this was a bad move it will be too late.  I will never go back!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Disabled person made fun of by bank teller....12-21-12
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by buza, Dec. 27, 2012

I went in to make a deposit on December 21st, 2012th 4:43PM.  I went to the open teller who was at the seated wheelchair window.  She was a lovely young gal. Yuliya.  I sat down and immediately told her I had a voice disability and told her I hope she can understand me when I speak.  Suddenly the male teller (Alex?) who was assisting a blond headed woman in her late 50's spoke to me over the divider wall.  He interrupted me as I was directly speaking with MY teller.  He said "My Precious" directly to me and laughed.  I looked up at him and said "excuse me?" .  He then followed with more laughter and said, "you know, Lord of the Rings".  He was making fun of my voice, Robert. Yes...I do sound like Gollum.  It was very embarrassing and extremely cruel.  I immediately told him (with utmost kindness and respect to keep from embarrassing him) that I had a voice disorder called Spasmodic Dysphonia and it was very difficult for me to talk.  I also told him that it was not polite for him to make fun of me.  He told me his name and said he was sorry and that I completely miss-understood.  What was there to misunderstand? I sat back down to finish my interrupted private bank transaction with my teller and began to cry.  The manager was walking around and heard the incident, but never came over to address the situation.  Once my transaction was complete, I stood back up and reached out to touch the guys arm in kindness and in a way to console him and to ask him to think twice before he makes fun of someone.  I also asked him to try going a day with a funny voice like mine and attempt to order a coffee at Starbucks, go to the store, a drive through and to his bank and see how difficult it is.  I told him that he need to have compassion for those with a disability.  I then left.  I was embarrassed, hurt and extremely sad that he chose to not only interrupt my banking transaction to be mean and cruel, but he also had the audacity to say I misunderstood.  YES...I do sound very much like Gollum from Lord of the Rings.  I do NOT need a perfect stranger in a professional banking setting to interrupt a private and personal transaction to make fun of me.  
 
I am certain every beat of the incident was video tapped.  His speaking to me, my tears and my reaching out to him in kindness to direct him to think twice before speaking.  I have told several people about what happened that day.  Most are telling me to sue.  Get him fired.  Make a big "to do". The more I think about it, the more angry I become.   But what I would rather see is the staff to be trained on ALL disabilities.  Not just deaf, blind or a physical, but a speech impairment is just as traumatic to live with.  I have been wanting to make a documentary of a day in my life with Spasmodic Dysphonia.  It is very difficult to do the most simple day to day tasks that we all take for granted.  I am laughed a lot by adults.  In fact, that morning, the gal at the Starbucks in Ellensberg, WA imitated my voice as she repeated my order back to me.  It was hurtful, but not nearly as brazen as the guy at the bank who was deliberately interrupting me to make fun of me. I sometimes make fun of myself.  But I never welcome this from a stranger.  Poor POOR customer service.  RUDE.  This is not my regular branch BTW...My branch is WONDERFUL...WALLINGFORD!!!  They rock!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Redmond Branch at Redmond, WA
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