Wells Fargo Bank, Review

Friendly staf
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by Alwayssunnyinfl, Dec. 27, 2012

This branch is almost always busy. It is the Only branch in all of Panama City so that's to be expected. The bankers are always friendly especially Jeannie. I know that if I have a problem I can go in there and they will fix it and make it even better. I avoid going at the beginning or end of the month if I don't want to wait in line and a Ovid lunch time. If you do that then you will hardly have to wait at all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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laurel park branch
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by wannabe, Dec. 27, 2012

Staff at bank is very courteous,  however they are forever changing for some reason.  It seems that Wells Fargo has cut staff too far below what is needed.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Laurel Park Branch at Hendersonville, NC
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complaint
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by What, Dec. 22, 2012

Terrible with a lady named Courtney Taylor in the Roanoke, Al office. To make it worse she reeked of tobacco. Very unprofessional .

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Central Office at Port Arthur, TX
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Compliments to Wells Fargo
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by gomblan, Dec. 21, 2012

It is very unfortunate to hear Blondee and others perspective of Wells Fargo Bank. It seems these customer's reviews were less than optimal and the time they took to write the review reflects it. However, it is my experience that differed greatly thanks the first couple of reviews I read about. My experience with Wells  Fargo today was palpable. Even before entering the bank's lobby I received warming smiles and pleasant gestures from the staff. Their inviting smiles and quick responses to my needs are commendable. The time I spent exchanging information was not systematic but relational. Our interaction and exchange of information went smooth. In particular, I noticed special attention to detail and relentless determination to helping me achieve my financial needs.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Victorville Branch at Victorville, CA
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Blondee
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by blondee, Dec. 21, 2012

I agree with descriptions from others about other branches.  It must be systemic.  All a bunch of very immature kids who talk too much and don't know what they are doing.  Whenever there is an issue (after all the time wasting) then they have to get "permission" or "talk to the manager" who is usually chit chatting with one of the others.  This takes forever to get one of them out and then they never fix anything.  They simple come, waste more time, read the screen which says exactly what it did when the "teller" was there, and then I leave.  They have been wanting to hold "escrow" checks which are good as gold, from local banks for a week.  Really???  I am closing my account and never looking back.  It's too bad.  Used to be an awesome bank.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Mesa Springs Branch at La Mesa, CA
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Tellers are great. Manager is the worst kind I have encountered
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by Wellscustomer, Dec. 20, 2012

I have had very positive experiences at the Hall blvd. branch with the tellers. They are smart, friendly and efficient. However, the branch manager (I think her name is Sherine) is unprofessional, rude and really has no place there. If Wells wants to increase their customer service scores, they should start right here by demoting Sherine so she can learn positive customer service from one of her tellers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tigard Branch at Portland, OR
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Too busy joking with you to get your transaction correct
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by WellsisnotWell, Dec. 20, 2012

They fired all of the tenured bankers and hired a bunch of their little "friends" who are immature. They joke, laugh, talk about the weather, give you candy like you are a kid at a doctors office, waste time..they need to just do their jobs. Wrong deposits, wrong change back...unreal. Whoever is the manager should be fired.He is not training these people properly !!!! This is a business not a social visit.The one on West gray is just as bad.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kirby And Kipling Branch at Houston, TX
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they are horrible
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by kn1ghtus, Dec. 18, 2012

wow we just moved here and switched banks because of how bad they are.  They are immature, and rude, and think they are doing *YOU* a favor to allow them to serve you.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Helped me out!
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by digmom1014, Dec. 18, 2012

Just wanted to let you know what great service I had today. My father passed away & had lovingly bought savings bonds for my son's college education. The teller totalled, w/ various interest levels, over 50+ bonds. It took him a lot of time & effort to tabulate. I was very pleased to have someone take over such an arduous task for me.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Providence Commons Branch at Charlotte, NC
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Most Unprofessional Branch
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by SL1998, Dec. 17, 2012

I have been banking with Wells Fargo since 1998. I have stayed with them because their employees have always been very professional....until today, their store manager, Sherine, is probably the most unprofessional Wells Fargo employee I have ever come across. Just to give you an idea, while I sat and waited to be helped, she was busier telling one of her employees to go back to Starbucks and return her drink becuase she did not like it. Felt terrible for the teller as he was trying to explain he was embarresed to do so. Later on, I called in becuase the banker that assited me gave me the incorrect information. Sherine answered the phone and was not only unprofessional and unhelpful but also so rude! What happened to the customer service Wells Fargo strives so hard provide their customers? I guess they are too busy worrying about their Starbucks not tasting "right" as she described it earlier.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
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ambassador
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by rascal, Dec. 14, 2012

the specialty here is incompetence and CYA. just a dreadful operation soup to nuts, and it extends to other areas of wells fargo.  this is the sort of operation that gives banking a bad name.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Tarrytown Branch at Austin, TX
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Wells Fargo North Natomas - comedy of errors - but not funny!
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by WFBnomore, Dec. 13, 2012

I have had a checking and savings at the Sacramento area Gold River Branch for many years.  Opened a new checking account at the Sacramento North Natomas branch and asked them to add my new account to my ATM card which I was told was done.  Also asked that my original checking account remain the primary account on the card.  Still got a new card in the mail so I registered my new card and destroyed the old card.  Went on a trip and when I tried to use the card it said it was declined.  I called Wells Fargo to see if maybe they linked my new account as the primary.  They did.  They changed that and told me I could continue to use the card as a credit card, but to wait 2 days before using it as an ATM card to get cash.  6 days later now it still doesn't work and tells me my pin is incorrect which I know I didn't change.  Wells Fargo tells me I have to go into a branch to get this fixed even though they screwed it up and I'm a 3 hour drive from a Wells Fargo where I'm located during my travels.  This was a comedy of errors and I will be changing banks when I get home.  No more.  I've had enough.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Natomas Branch at Sacramento, CA
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count every cent befor you walk away
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by crow777, Dec. 11, 2012

I recived a check from my mother in law who is bed ridden with cancer and cannot run errands her self I cashed the check in a hurry and went acrossed the parking lot to pick up her rx when I noticed that I was misssing 100 dollars couldn't have droped it because I put the money into my pocket befor even walking away returned to the bank to find out what happened and was told to wait for them to help every other costumer that was in line and would walk in befor they could help me because they had to count this particular cashiers drawer I waited over 3 hours (keep in mind I'm trying to pick up time sensitive rx for my sick mother in law) while waiting I watched that the woman that help me had left and every employee in the bank switch rejisters use the one I was gelped on and more talked with sevral represenitives while I waites and they all gave me the attitude that I was trying to rob them very frustrating they then took my phone number and told me they would call me when they counted her till and to date I still have not recived word on were the money went or if they even looked for it thanks well fargo for littraly robing my retierd dieing mother in law

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Riverton Branch at Riverton, UT
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Wells Is The McDonald's Of Banks
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by drsnyc05, Dec. 10, 2012

I used to have a business account with Wachovia Bank.  Once they were taken over by Wells the banking experience has gone to sh^t.  Wells Fargo is NOT a customer oriented bank.  They are a self-serving bank among the other self-serving, McDonald's banks, Chase, Bank Of America and Capital One.  I once deposited money into my personal account, kept my receipt.  Sure enough, the money never went in and even though I had my receipt, they argued with me about giving me temporary credit until they did research.  What nerve!!  I put money in my account and with the receipt in hand, they still aggravated me to no end.

Do yourself a favor and keep your hard earned money in a safe before using Wells.  This banks sucks to the highest degree.  All the branches are the same.  Just like all the McDonald's restaurants are the same.  ZERO PERSONAL SERVICE!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ardsley Branch at Ardsley, NY
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Owner
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by shopper, Dec. 10, 2012

Best service I have ever had at any bank and I have used many.  I run my business account through this bank and it is very important to have great customer service and follow through.  this branch has it all

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Mowry Landing at Fremont, CA
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WORST SUPERVISOR, Ms VALERIE (and WORST customer rep Samantha)
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by daphnie, Dec. 09, 2012

i was victim & customer. but Supervisor Valerie & customer-rep. Samantha both COLD, RUDE & UNHELPFUL! Ms Valerie is worse! no greetings from either. Ms Valerie never looked at me as i sat across the desk and said nothing walking in. they spoke to each other, ignored me; no explaination of what we were doing.  

At the end, Ms Valerie spoke "at" me condescending, rude interrupting, loud and argumentative. (i'm trying to recover. criminals had stolen my ID and tried to rob my account. these two bankers were suppose to be helping me! but treats me like the criminal.)

after 2months frozen from my own account, neither Ms Valerie nor Samantha knew how to remove the hold.  Together they called corporate for play-by-play help. (yet they badgered me for 2-months that "ONLY" Valerie could remove the hold... she didnt even know how!) between oct-dec 2012, Valerie went on vacation TWICE, for 2weeks each. She told me i must wait her return to get into my own account-money (or come in today, the last day).

After almost 2hrs, at 545pm Friday, neither would make my deposits, nor give me a new account #, nor remove fees accummulated "after" closed account, nor issue new checks. They sent me to stand in line to make my deposits; knowing i wasn't feeling well. the line wrapped around 3-1/2 times.  i walked-in feeling stressed and walked out with a high fever & very ill.

Valerie THE WORST! Samantha terrible and not far behind.

* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stadium Corners at Miami Gardens, FL
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Pleased Customer
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by Customer2501, Dec. 08, 2012

I know that this bank has received several negative reviews recently, but since I have started using this branch about a year ago, I have seen a dramatic improvement in the service.  The staff goes out of their way to be friendly, and the lines are always super short.  I feel like they are making an effort to improve the reputation of the branch, and I think it deserves to be commended. Keep up the good work!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tech Center Branch at Englewood, CO
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Close this bank.
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by DennisDeeds, Dec. 08, 2012

You are making the biggest mistake of your life setting foot in this bank. They are there to smile and take your money and NOTHING more. I recently had a banking issue I tried to resolve there and they basically said sorry about your bad luck. I had to go to the Gaithersburg Md. branch where they were more than happy to and very efficient in helping me resolve it. This location would be better served as a 7-11.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Germantown Branch at Germantown, MD
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Wells Fargo Charges Excessive Hidden Fees (Up To 25%) to Traveling Small Business Owners
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by jroseland, Dec. 08, 2012

I'm personally insulted and financially hurt by the negligence of the employees at the Aurora Hampden branch, Manager Joshua Collins.
Warning small business owners: If you use your Wells Fargo business account while traveling you will be charged excessive ATM fees, up to 25% of the ATM withdrawal amount you make. Wells Fargo maintains a policy of penalizing small business owners who choose to use their ATM card while traveling abroad.

I opened an account in 2012 at the Hampden-Quincy Aurora Branch of Wells Fargo, during the account opening process I informed my banker that I was going to be traveling in central America for at least 90 days, my banker neglected to inform me that I would be charged extra fees. While traveling, I had limited internet access but when I did check my account online, I discovered to my dismay that I was being charged sharply for both usage of ATM and any merchant transactions. The fees cost me anywhere from 10% - 25% each time I made a withdrawal.

The real mistake here is that even though I informed my banker repeatedly upon account opening that I would be traveling abroad, they did not tell me about these excessive fees. I called the branch and explained to the branch manager, Joshua, that I was being charged excessive fees and that there was a customer service mistake made upon account opening. This is what happened over the course of the call:
He had worked for the bank for 8 years and the bank's policy was to charge fees and never work with or give personal consideration to customer circumstances.
Despite the customer mistake made he made no effort to do anything to help me or to appologize.
He didn't ask me any questions about when my account had been opened, or by whom or how I was using it.
Made no effort to extend me services that might actually help me as the customer of the bank.
He took no steps to verify my account ownership.
I operate a marketing firm in the Denver area and have over 100 clients, I intend to inform them all and any other small business owners in my circle of influence of Wells Fargo's policy of charging steep fees to small business owners who travel. I think it's really sad that the managers of Wells Fargo, are much more committed to charging small business account owners fees than they are to doing the right thing or informing account holders of relevant policies at the time of account opening.

Sincerely,

Jonathan Roseland

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hampden & Chambers Branch at Aurora, CO
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Sad
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by Gerri, Dec. 08, 2012

I cannot believe you close your banks on Sat When all through the years your bank I have been banking with have closed on Saturdays. Some people get paid on Friday get out late it would be a Great thing if you want better coverage on how I feel about this that your closed on Sat, I have been with your bank over 14 years now, Your bank was always open on Saturdays, I do not think this is Good Business for your bank and This is something I am NOT Happy about. I am sure so many Others are not happy & I know of 10 people I put into your bank that closed there accounts due to that fact that your closed on Saturdays. Due to the Fact that I have been a Member of Your bank So long without having a check bounce I have Never been asked to get a Credit card or as many times As I have asked for one never got it. I have many too. Even with Capital one. I am sad that Your bank has treated me so sad for someone who has been such a good person to your bank and So Faithful.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Deland Main Branch at Deland, FL
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