Wells Fargo Bank, Review

don't bank here
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by abisai, Feb. 27, 2013

Outrageous and ridiculous bank fees! Always charging you for every little thing even a question!  Interest rates suck! The tellers hate their job and are always trying to get you to open multiple accounts by saying "oh do you do online shopping". Nothing is free at welks fargo! They take your money every way possible! Very rude customer service when you call! Fees are beyond high!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Aberdeen Mb Branch at Aberdeen, SD
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Account holder for 14 years
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by funkylis, Feb. 27, 2013

Customer service at this location is TERRIBLE!!! Never anyone that is available to help you when you call and never a manager available. My daughter had a graduation check mailed to her from her father. the check was not a wellsfargo check but drawn off a credit union here in AZ. I figured if she signed the check over to me wells Fargo would cash it with my daighter's ID and her present...NOPE!! i have done this in the past with no issues but because they wanted her to open an account with them and she did not I felt as though they just chose not to help her because they told her to take the check to another bank!! totally unacceptable being that I have been a long time customer. the check was only for 100 dollars too and in my account I had thousands!! Also..talk about trying to cold sell!! I think I have gotten more offers at the bank to invest, change, apply etc etc than i get at a car lot! I feel as though I am attacked everytime I go to the bank and I always go to the drive up tellar...except for that one incident when I went inside with my daughter. I have been looking into a credit union recently and after almost 15 years with WF I am going elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 22nd And Craycroft Branch at Tucson, AZ
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Exemplary WF Performance
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by SBINMD, Feb. 27, 2013

I have dealt with Wells Fargo for years for my personal mortgage banking and have always received solid and reliable professional service.  A year ago I began handling banking for an elderly aunt and was so impressed by her Wells Fargo branch (in another state) that I transferred all her accounts to their care.  Then I began working with this local branch to consolidate my aunt's financial investments and they helped me make it as streamlined and trouble free and cost free as possible.  The cage tellers are always very polite and meticulously accurate in their duties.  All branch employees are always able to offer additional services for convenience, to reduce fees and costs and overhead, improve return, etc.  Exceptional service at this branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Quince Orchard Branch at Gaithersburg, MD
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the world runs on below mediocrity here
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by worldrunsnmediocrity, Feb. 26, 2013

this branch had great service a few months ago, now it is totally different. Keith is cold and unhelpful and that made me look at the other reviews, I was not suprised to see the problems arising at this bank. Sometimes you call and they tell you there is no manager even to be found, why arent there two? So one can got to lunch or a meeting etc?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pikesville Branch at Pikesville, MD
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Worst bankers ever
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by Gloofa, Feb. 25, 2013

This is the worst customer service I ever seen in my life. This same bank 6 months ago was giving perfect service, Since now day by day it's getting worst, people's walking out from the doors talking bad about this bank services. The lady name ANITA is working there acting as a manager, I have no clue is that true or not. If its true then that's really unfortunate,That lady having soo much attitude,, so Rude and very unprofessional . I worked with customer services in hospitality from last 15 years I know the guest expectations and who to handle the situation and even who to talk to our colleagues. She is shouting very loud  make the guest embrace and showing them attitude and insult them in front of other customers. She really don't deserve the WellsFargo. I requested to the branch manager Abdullah to give her some training. For me it's really bad customer service never back if I have another option.
'

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Woodbridge Branch at Woodbridge, VA
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Great People
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by ssandoval331, Feb. 21, 2013

I was in the drive thru making a deposit and a teller by the name of Johnathan helped me out. He told me that I was getting monthly service fees in my checking account and told me to sit down with a personal banker to get them waived and change my accounts. I never thought there would be people that would care about that. THANKS!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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Mr. L. Arevalo
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by larevalo, Feb. 19, 2013

On Saturday, February 16, 2013, my wife and I went into the branch located on the corner of Mesa and Resler St in El Paso Texas.  We were seen by Hazel Guerrero a personal banker.

I proceeded to explain why were were there, and she immediately had an attitude and starting spouting things about the law and other such nonsense, not really listening to our concerns regarding some fees that were on my husbands account, it was a very stressing meeting considering when you go into a branch and are looking for assistance, and your met with blatant disregard it makes it even more difficult to get your point across, needless to state this young lady not only did not help us she went as far to say that this is not their problem and that my husband and I should be at the branch that opened his account, I was floored.  I was under the misconception that Wells Fargo is a big corporation, and that I would be helped in any Wells Fargo Branch, but according to Ms. Guerrero, that is not the case, then after upsetting me every more she got up and went and got her manager, which was a waste of time because he did nothing and literally stood by her as she told my husband and I to have a nice day with a snide smirk on her face.  This branch needs some re-training on Customer Service Skills.  I will never go back to that Branch and I will tell everyone how badly I was treated!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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I remember why I don't bank here!
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by Tabsmom, Feb. 18, 2013

Went in to cash a check written on THEIR bank, and teller girl Tabitha gives me $400 in 20's.  I'm like, uh, yeah, can I I please get $100's.  really don't want a wallet full of $20's.  The child manager also behind the counter says for non account holders we can't give that many $100's.  UM, HUH??!!??  WTF?  That is the stupidest thing I've ever heard.   I said, well. The person who wrote me the check is my fiancée, HE'S an account holder.  At which point she gave me a curt " have a nice day".   I called my fiancée and told him he needs to bank elsewhere.  Unbelievable.
Bank elsewhere.

* this reviewer has be with this bank for <6 months
* this review was made on Wells Fargo Bank, Old Alabama Branch at Roswell, GA
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Highlands Branch Shoreline WA
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by Best1, Feb. 17, 2013

I've been with Wells Fargo for a loooonnnng time and everytime I go into my neighborhood Highlands Branch, I feel like the actually care. Most times I could care less but its my money and I want to be treated well. They do and always handle their business. Tight branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Highland Branch at Seattle, WA
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MOST UNPROFESSIONAL BANK MANAGER!!!
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by ginoromo, Feb. 16, 2013

The manager Javier Jara was rude, . I was trying to cash a check that had two letters in my FIRST name mispelled. The manager said there's NO way I will cash this. I had the check corrected & initialed by my boss & went back to the branch 1 1/2 hrs later. As the teller was handing me my money,Javier Jara called her and said NOT to give me the money. He apparently had some unfounded issue with me, as he never saw the corrected check and still instructed the teller not to cash it.(Discrimination?)As I was leaving the bank with no money in hand Javier Jara YELLED across the bank floor at me. He yelled that HE will not be bullied and I needed to get a new check in order for it to be cashed.  Unfortunately, the teller had already stamped the check on the back indicating it had been cashed, so I was not able to take it to another branch to be cashed. I am sure that I could have gone to another branch with no problem.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Highland Arrowhead Branch at San Bernardino, CA
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Steer Clear
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by Jsmith9620, Feb. 16, 2013

We also have encountered the pushy teller named Aleigha. I thought I was being "punked" when she was shaking my hand and offering every service under the sun when all I wanted was to make a deposit. More recently, after WF charged many bogus fees, we tried dealing with Kira R., who will not return phone messages after multiple attempts.  Ultimately we closed our account and took our business to a credit union.  This is one horrible bank.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sunnyside Marketplace Branch at Clackamas, OR
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Mr
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by Johan, Feb. 14, 2013

This branch has totally lost it after the acquisition from Wachovia. Impossible to get answers to even simple questions. I have tried since October to confirm that a Power of Attorney to my accounts has been registered by the bank. No answers on the phone. No one responsible present at the bank able or willing to get me the answer. The morale at this branch appear to be very low.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Verona Branch at Verona, NJ
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mistakes over mistakes, over mistakes...
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by artsmart1001, Feb. 14, 2013

I absolutely will avoid this branch. wish i could give minus stars.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Redlands Branch at Redlands, CA
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Love this bsnk
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by kelhalmom, Feb. 13, 2013

I have had nothing but excellent experiences at this bank.  i have banked here since it was Wachovia and wouldn't go anywhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Daphne Branch at Daphne, AL
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Maynard Brown
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by mwbp, Feb. 13, 2013

Waiting time too long, did not even know that ATM was not working, charges (not explained to me when opened acct) on savings acct., am changing banks

* this reviewer has be with this bank for 1 - 3 years
* this review was made on Wells Fargo Bank, Mars Hill Branch at Acworth, GA
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Fell In Love
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by RuckUs, Feb. 11, 2013

I fell in love with a beautiful girl named Yvon.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Run!
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by Prosper, Feb. 11, 2013

Details on the way but if you are headed there today,read---and heed---some of the comments below.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ivy Road Branch at Charlottesville, VA
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Very nice, best in my area
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by HelpingHand, Feb. 08, 2013

This is the best experience I've had at wells fargo in my area. 78023 zipcode

I went drive through, the deposit slips are easily accessible unlike other locations where its a hassle to get a deposit slip everytime you go...(I hate that) don't steal their deposit slips, return the favor by acting like a decent person, atleast for a minute. :)

The staff was very nice and helpful.

Didn't rate the interest rate and cost, don't think it changes location to location.

* this review was made on Wells Fargo Bank, San Antonio Culebra Road Branch at San Antonio, TX
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Stay away- run as fast as you can
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by OLDLADY, Feb. 08, 2013

I refied with this bank. They were just supposed to lower my interst rate. After it was said and done. I lost 15 years of payments and have a new 30 year loan, and now I owe $180 G. I only paid $123G for the house.



They said I should open a checking and savings account. Ok fine, They never told me there is a $10.00 a month service charge for a savings account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Brunswick Branch at East Brunswick, NJ
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PERFUME! puke!
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by grevemiss, Feb. 05, 2013

Please please tell the Kathy lady in there (pry 50 years old; bleach blond hair, heavy set gal) to stop w/the nasty perfume! My eyes hurt every time she helps me. She is SOOO sweet and nice and I love to talk to her; but have a headache w/in 30 seconds of speaking w/her. Please please make it stop!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Decatur Wal-Mart In-Store Branch at Decatur, TX
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