Wells Fargo Bank, Review

Wells Fargo Cumberland Mall Branch extremely rude
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by NoWellsfarCumberland, Mar. 15, 2013

Wells Fargo Cumberland Mall Location, Atlanta Ga. I was disrespected, ignored and embarrassed by non-other than the Store Manager Mr. Brian Coonfield treated me as if I had no business doing business in their bank. My issue began with their unskilled bank tellers, who obviously lack competent deductive reasoning skills, their only answer was ask the store manager...which he heard and saw because they pointed to him while referencing him. Instead of him me the common courtesy of addressing my issue, he quickly disappeared into his office. Even the cashier noticed it. I waited outside his office, when he finally emerged I said excuse me and he loudly said "in a minute" and held his finger up quickly walking past me. Everyone in the bank heard it, I was thoroughly embarrassed. I started to walk out in shame, then I thought if he treats me like this , how many others has he done the same? Well, the buck stops here!! When he finally arrived, he didn't even address me, he just stood there looking at me with disdain and disguist. I have several business accounts with Wells Fargo and have a great relationship with my Business Banker. If it were not for him, I would probably close this account just so I never have to see Mr. Coonfield ever again. Nevertheless, I merely asked Mr. Coonfield for his card to make a complaint, he quickly gave me his card and walked away. Obviously my business is not important enough to Mr. Coonfield, to grant me the common decency that humans should give to each other, nevermind that I have been a loyal customer of this bank for over 13 years. My advice to anyone who reads this letter, if you are of African American decent avoid Wells Fargo at Cumberland location at all cost!!!!!!! Especially Mr. Coonfield!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cumberland Branch at Atlanta, GA
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Banker Daisy sent call to manager
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by yourconsumerbest, Mar. 15, 2013

Consumer/Customer wanted to know if they would have to write to corporate if they were not able to come in. This could be due to any personal reason such a medical or religion practices .It is a legitimize question. Daisy, banker, after being asked this question instantly transferred the next call she received to her manager instead dealing with consumer directly. She opened the customer's account making this very unprofessional and setting a bad impression. Lacks basic courtesy for consumer and respect needed to work in this business. Did not ask consumer first if she wanted to speak to manager. Not professional. Avoid this branch! They ask you with a forced smile if you are 100 percent satisfied but their employees need to take a good honest look (reassess their own dealings and be fair) at their actions and attitude first. Don't work in consumer service industry if you are going to retaliate and have a bad attitude!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Murphy Branch at Plano, TX
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Unprofessional rude behavior by branch manager laura brote
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by disgrustledcustomer, Mar. 15, 2013

due to their confusing rules about how to avoid fees i decided to close my account, apparently this didnt go well with rude manager laure brote or her croonie jeanne clutter at the branch at 2333 eat main st, snellville ga 30078 as took my customized debit card that had my picture on it, cut it up and threw it back in my face! dont let a bank manage your money that hires evil unstable employees!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Snellville Branch at Snellville, GA
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grossly incompetent customer service
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by cgose, Mar. 13, 2013

The downtown branch of Wells Fargo 'lost' my paycheck around Christmas time. As a result, my wife and I were without food, and functionally missed the Christmas-celebration as a result. While customer service manager Deborah Kurz made every effort to feign concern, ultimately she was unable to provide with me any information as to her branches gross-mismanagement and negligent disregard for sensible banking practices. No information was provided to me as to why my paycheck had been lost, and Wells Fargo has not been forthright in the least in providing information that they are required--by law, to provide.

Instead of admitting fault, Wells Fargo management and Deborah Kurz have tried to defer blame time and again; yet time and again they have been unable to provide me with even the most basic information. I have requested a full-accounting for my lost paycheck over Christmas, as well as a full-accounting of the legal rationale for Wells Fargo's inconsistent policies pertaining to the handling of paychecks and holds placed on them.

Deborah Kurz might give serious consideration to growing up and taking honest responsibility for the gross managerial incompetence of her branch. Instead of subtly manipulating your customers to defer responsibility from yourself--or subtly avoiding customers, why doesn't Wells Fargo try treating their customers with involvement, concern and honesty. In spite of the fact that they ruined our Christmas, I treated them and their branch with kindness and respect. So far as 'giving them credit,' they will receive due credit from me 'the customer,' when they actually perform their job with competence and dignity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
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Great Service
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by azcustomer, Mar. 09, 2013

I go to the location in Surprise, AZ on Reems & Waddell. I have visited other locations (like the on up the street in Fry's store) but have never been treated as well as at this location. I am always greated with a smile everytime i walk in, the manager even knows me by name. the tellers are great and the banker that helps is always informative. This is the best bank in the world.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Reems & Waddell Branch at Surprise, AZ
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Don't ever go to this site, RUDE employees. Not the usual for Wells fargo!!.
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by winnico26, Mar. 06, 2013

I went toady to get my document Notorized, first the lady who greeted us at the door was doing only because she hadd to. I asked her where would I notorize my document and she asked me to have a seat in horrible and arrogant way.

so I went and waited and then when she finally came to notorize my paper,she sat me down said hello how are you from the tip of her nose, and then she looked at my document and said that my document had a photo on it and that their policy had changed andd she couldn't do it for me, I told her I have done this many times at wellsfargo, she said sorry we don't, with bad grin onn her face,telling me that the post office is where to those, I went all the way to the post office only to know that the post office doesn't do them, waisting my whole day, to find out AT THE end that they DO NOTORIZE my kind of document even though it had a photo on it, it was only for identification purpouses for an exam.

The person who did notorize it for me went through the trouble of calling their Hotline, but she wasn't in the mood to do so I guess. on the contrary she insisted on her so wrong opinion of not notorizing it, not knowing it for sure!.

Personally this is the FIRST time ever in a wellsfargo bank I get treated so bad, which was a shocker to me today.
SHE SHOULDN'T BE WORKING AT A BANK ASPECIALLY WITH HER BAD MOOD AND unacceptable costumer service ATTITUDE, giving the bank a bad reputation like that.

That is the last time I will ever visit that site.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Havana Gardens Motorbank Branch at Aurora, CO
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BAD CUSTOMER SERVICE. STOIC TELLER AND RUDE SERVICE MANAGER.
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by bellasmith, Mar. 03, 2013

Teller transferred my money incorrectly to the wrong person and I complained to service manager who blamed me instead. Very unprofessional service manager who raised her voice at me and told me I can complain all I want but she cant help me.
Didn't apologize for the inconvenience and I have to wait 5-10 business days for them to get me my money back.
I recommend you bank somewhere else.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lakewood Mall Branch at Lakewood, WA
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Move to other banks!
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by Hoover, Feb. 28, 2013

We used to love this location service and kept a pretty large amount of $ for years with South Trust and Wachovia until Wells Fargo took over.  I asked to void a few fees ( we have never asked to pay any fees with other banks for years!) at Trace Crossing office.  A super friendly young teller told me that he had to ask his boss and call me back by the next day.  I called this office a few days later, but he was not available gone for lunch and never called me back.  Well, it was about only $20 fees, but I closed my account and brought my funds to my current bank ( no fees and easy to deal with).  A few days later, somebody, branch manager or whoever left me a message at home to ask if something was wrong...too late!  Good bye!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Trace Crossings Branch at Birmingham, AL
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don't bank here
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by abisai, Feb. 27, 2013

Outrageous and ridiculous bank fees! Always charging you for every little thing even a question!  Interest rates suck! The tellers hate their job and are always trying to get you to open multiple accounts by saying "oh do you do online shopping". Nothing is free at welks fargo! They take your money every way possible! Very rude customer service when you call! Fees are beyond high!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Aberdeen Mb Branch at Aberdeen, SD
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Account holder for 14 years
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by funkylis, Feb. 27, 2013

Customer service at this location is TERRIBLE!!! Never anyone that is available to help you when you call and never a manager available. My daughter had a graduation check mailed to her from her father. the check was not a wellsfargo check but drawn off a credit union here in AZ. I figured if she signed the check over to me wells Fargo would cash it with my daighter's ID and her present...NOPE!! i have done this in the past with no issues but because they wanted her to open an account with them and she did not I felt as though they just chose not to help her because they told her to take the check to another bank!! totally unacceptable being that I have been a long time customer. the check was only for 100 dollars too and in my account I had thousands!! Also..talk about trying to cold sell!! I think I have gotten more offers at the bank to invest, change, apply etc etc than i get at a car lot! I feel as though I am attacked everytime I go to the bank and I always go to the drive up tellar...except for that one incident when I went inside with my daughter. I have been looking into a credit union recently and after almost 15 years with WF I am going elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 22nd And Craycroft Branch at Tucson, AZ
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Exemplary WF Performance
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by SBINMD, Feb. 27, 2013

I have dealt with Wells Fargo for years for my personal mortgage banking and have always received solid and reliable professional service.  A year ago I began handling banking for an elderly aunt and was so impressed by her Wells Fargo branch (in another state) that I transferred all her accounts to their care.  Then I began working with this local branch to consolidate my aunt's financial investments and they helped me make it as streamlined and trouble free and cost free as possible.  The cage tellers are always very polite and meticulously accurate in their duties.  All branch employees are always able to offer additional services for convenience, to reduce fees and costs and overhead, improve return, etc.  Exceptional service at this branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Quince Orchard Branch at Gaithersburg, MD
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the world runs on below mediocrity here
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by worldrunsnmediocrity, Feb. 26, 2013

this branch had great service a few months ago, now it is totally different. Keith is cold and unhelpful and that made me look at the other reviews, I was not suprised to see the problems arising at this bank. Sometimes you call and they tell you there is no manager even to be found, why arent there two? So one can got to lunch or a meeting etc?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pikesville Branch at Pikesville, MD
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Worst bankers ever
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by Gloofa, Feb. 25, 2013

This is the worst customer service I ever seen in my life. This same bank 6 months ago was giving perfect service, Since now day by day it's getting worst, people's walking out from the doors talking bad about this bank services. The lady name ANITA is working there acting as a manager, I have no clue is that true or not. If its true then that's really unfortunate,That lady having soo much attitude,, so Rude and very unprofessional . I worked with customer services in hospitality from last 15 years I know the guest expectations and who to handle the situation and even who to talk to our colleagues. She is shouting very loud  make the guest embrace and showing them attitude and insult them in front of other customers. She really don't deserve the WellsFargo. I requested to the branch manager Abdullah to give her some training. For me it's really bad customer service never back if I have another option.
'

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Woodbridge Branch at Woodbridge, VA
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Great People
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by ssandoval331, Feb. 21, 2013

I was in the drive thru making a deposit and a teller by the name of Johnathan helped me out. He told me that I was getting monthly service fees in my checking account and told me to sit down with a personal banker to get them waived and change my accounts. I never thought there would be people that would care about that. THANKS!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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Mr. L. Arevalo
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by larevalo, Feb. 19, 2013

On Saturday, February 16, 2013, my wife and I went into the branch located on the corner of Mesa and Resler St in El Paso Texas.  We were seen by Hazel Guerrero a personal banker.

I proceeded to explain why were were there, and she immediately had an attitude and starting spouting things about the law and other such nonsense, not really listening to our concerns regarding some fees that were on my husbands account, it was a very stressing meeting considering when you go into a branch and are looking for assistance, and your met with blatant disregard it makes it even more difficult to get your point across, needless to state this young lady not only did not help us she went as far to say that this is not their problem and that my husband and I should be at the branch that opened his account, I was floored.  I was under the misconception that Wells Fargo is a big corporation, and that I would be helped in any Wells Fargo Branch, but according to Ms. Guerrero, that is not the case, then after upsetting me every more she got up and went and got her manager, which was a waste of time because he did nothing and literally stood by her as she told my husband and I to have a nice day with a snide smirk on her face.  This branch needs some re-training on Customer Service Skills.  I will never go back to that Branch and I will tell everyone how badly I was treated!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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I remember why I don't bank here!
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by Tabsmom, Feb. 18, 2013

Went in to cash a check written on THEIR bank, and teller girl Tabitha gives me $400 in 20's.  I'm like, uh, yeah, can I I please get $100's.  really don't want a wallet full of $20's.  The child manager also behind the counter says for non account holders we can't give that many $100's.  UM, HUH??!!??  WTF?  That is the stupidest thing I've ever heard.   I said, well. The person who wrote me the check is my fiancée, HE'S an account holder.  At which point she gave me a curt " have a nice day".   I called my fiancée and told him he needs to bank elsewhere.  Unbelievable.
Bank elsewhere.

* this reviewer has be with this bank for <6 months
* this review was made on Wells Fargo Bank, Old Alabama Branch at Roswell, GA
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Highlands Branch Shoreline WA
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by Best1, Feb. 17, 2013

I've been with Wells Fargo for a loooonnnng time and everytime I go into my neighborhood Highlands Branch, I feel like the actually care. Most times I could care less but its my money and I want to be treated well. They do and always handle their business. Tight branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Highland Branch at Seattle, WA
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MOST UNPROFESSIONAL BANK MANAGER!!!
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by ginoromo, Feb. 16, 2013

The manager Javier Jara was rude, . I was trying to cash a check that had two letters in my FIRST name mispelled. The manager said there's NO way I will cash this. I had the check corrected & initialed by my boss & went back to the branch 1 1/2 hrs later. As the teller was handing me my money,Javier Jara called her and said NOT to give me the money. He apparently had some unfounded issue with me, as he never saw the corrected check and still instructed the teller not to cash it.(Discrimination?)As I was leaving the bank with no money in hand Javier Jara YELLED across the bank floor at me. He yelled that HE will not be bullied and I needed to get a new check in order for it to be cashed.  Unfortunately, the teller had already stamped the check on the back indicating it had been cashed, so I was not able to take it to another branch to be cashed. I am sure that I could have gone to another branch with no problem.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Highland Arrowhead Branch at San Bernardino, CA
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Steer Clear
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by Jsmith9620, Feb. 16, 2013

We also have encountered the pushy teller named Aleigha. I thought I was being "punked" when she was shaking my hand and offering every service under the sun when all I wanted was to make a deposit. More recently, after WF charged many bogus fees, we tried dealing with Kira R., who will not return phone messages after multiple attempts.  Ultimately we closed our account and took our business to a credit union.  This is one horrible bank.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sunnyside Marketplace Branch at Clackamas, OR
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Mr
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by Johan, Feb. 14, 2013

This branch has totally lost it after the acquisition from Wachovia. Impossible to get answers to even simple questions. I have tried since October to confirm that a Power of Attorney to my accounts has been registered by the bank. No answers on the phone. No one responsible present at the bank able or willing to get me the answer. The morale at this branch appear to be very low.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Verona Branch at Verona, NJ
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