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Wells Fargo Bank, SHOPPES AT SUMMERFIELD BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
UNPROFESSIONAL & DISCOURTEOUS BEHAVIOUR OF PERSONNEL IN WELLS FARGO BRANCH
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by sreeni, Mar. 09, 2013
I have been a customer with Wachovia Bank for the last 10 years, with a checking account & safe deposit locker. We have opened the account in Gunn Highway, Tampa branch and subsequently shifted to Riverview about 3 years back as we moved here. As long as the Banking was with Wachovia, it was very good with a nice customer service, courteous staff, etc. After it has changed to Wells Fargo, it became very uncustomerly & discourteous in the branch here at US Highway 301 branch, particularly on weekends.
Recently I had been to the branch to operate my safe deposit locker, on a Saturday and had to experience a very nasty experienc. There are no more personnel to greet the customers when they walk into the branch. After I saw the personnel banker - Jason, I have informed him that I came to operate my safe deposit locker. I was informed that he has an appointment and will help in 10 to 15 mts. He suggested that the other personal banker - James can help me. I have waited standing to notice that Jason has received his expected appointment customer after about 15 mts. and has entered his room with her in closed door meeting. I have wondered if within that period Jason could have helped me to open my safe deposit locker and finish my operation which will be hardly for a couple of minutes. But as I was told I waited for James, the other personal banker to help me.
After sometime James has approached me and enquired what he can help me. I have told him that I have to operate my safe deposit locker, for which he told that he has no access to safe deposit lockers and I have to wait for Jason. I was very upset for this, because when I very specifically told Jason that I have to operate my safe deposit locker, the moment I walked into the bank, he didnot tell me that he is the only one who has access to safe deposit locker and I have to wait for him, instead he advised me that James can help as he has his appointment with another customer. Now after I have waited for about half an hour, the other personal banker - James is informimg me that I have to wait for Jason, who is inside his room with another customer. I was very deliberately misled and made to wait for almost about an hour for Jason, who opened the locker so that I can operate. I was very frustrated, postponing all my other work & schedules, just to wait for Jason so that I can operate my safe deposit locker, which is hardly about 5 mts. work.
At no point I was offered an apology or any courteous word by either Jason or Jmaes, for wasting my time & upsetting my schedules. I have never ever meted this kind of very unprofessional & discourteous treatment from my bank, for the last almost 10 years since I have opened the accounts. The personal banker - Mr. David at Gunn Highway. Tampa barnch used to be very friendly & courteous helping in all my banking needs. Again when we moved to Riverview about 3 years back soem of the managers whom we met - Ms. Meredith were very friendly & helpful in our shifting from Tampa to Riverview branches in Wachovia & also in subsequent transition to Wells Fargo. But these two personal bankers are the most unprofessional, discourteous personnel I have ever met in Wachovia or Wells Fargo, and for that matter in any of my Banking experience, as my main Banker being Bank of America with which we have all our baking including our children for the last 13 years.
In the current comepetetive hard times, financial institutions like banks cannot afford to have this type incidents happening to their old loyal customers and they cannot afford to have such unprofessional personnel like Jason & James.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Shoppes At Summerfield Branch at Riverview, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby sreeni, Mar. 09, 2013
I have been a customer with Wachovia Bank for the last 10 years, with a checking account & safe deposit locker. We have opened the account in Gunn Highway, Tampa branch and subsequently shifted to Riverview about 3 years back as we moved here. As long as the Banking was with Wachovia, it was very good with a nice customer service, courteous staff, etc. After it has changed to Wells Fargo, it became very uncustomerly & discourteous in the branch here at US Highway 301 branch, particularly on weekends.
Recently I had been to the branch to operate my safe deposit locker, on a Saturday and had to experience a very nasty experienc. There are no more personnel to greet the customers when they walk into the branch. After I saw the personnel banker - Jason, I have informed him that I came to operate my safe deposit locker. I was informed that he has an appointment and will help in 10 to 15 mts. He suggested that the other personal banker - James can help me. I have waited standing to notice that Jason has received his expected appointment customer after about 15 mts. and has entered his room with her in closed door meeting. I have wondered if within that period Jason could have helped me to open my safe deposit locker and finish my operation which will be hardly for a couple of minutes. But as I was told I waited for James, the other personal banker to help me.
After sometime James has approached me and enquired what he can help me. I have told him that I have to operate my safe deposit locker, for which he told that he has no access to safe deposit lockers and I have to wait for Jason. I was very upset for this, because when I very specifically told Jason that I have to operate my safe deposit locker, the moment I walked into the bank, he didnot tell me that he is the only one who has access to safe deposit locker and I have to wait for him, instead he advised me that James can help as he has his appointment with another customer. Now after I have waited for about half an hour, the other personal banker - James is informimg me that I have to wait for Jason, who is inside his room with another customer. I was very deliberately misled and made to wait for almost about an hour for Jason, who opened the locker so that I can operate. I was very frustrated, postponing all my other work & schedules, just to wait for Jason so that I can operate my safe deposit locker, which is hardly about 5 mts. work.
At no point I was offered an apology or any courteous word by either Jason or Jmaes, for wasting my time & upsetting my schedules. I have never ever meted this kind of very unprofessional & discourteous treatment from my bank, for the last almost 10 years since I have opened the accounts. The personal banker - Mr. David at Gunn Highway. Tampa barnch used to be very friendly & courteous helping in all my banking needs. Again when we moved to Riverview about 3 years back soem of the managers whom we met - Ms. Meredith were very friendly & helpful in our shifting from Tampa to Riverview branches in Wachovia & also in subsequent transition to Wells Fargo. But these two personal bankers are the most unprofessional, discourteous personnel I have ever met in Wachovia or Wells Fargo, and for that matter in any of my Banking experience, as my main Banker being Bank of America with which we have all our baking including our children for the last 13 years.
In the current comepetetive hard times, financial institutions like banks cannot afford to have this type incidents happening to their old loyal customers and they cannot afford to have such unprofessional personnel like Jason & James.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Shoppes At Summerfield Branch at Riverview, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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