Wells Fargo Bank, Review

Fantastic New Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WIAPilot, Jun. 07, 2011

A year ago, I would have utterly trashed this branch of Wells Fargo.  There was one banking representative who made so many mistakes, it was unreal.  And he made mistakes with several members of my family, so it wasn't just me.  I complained to the manager and she wouldn't do a thing.  

However, Stephanie Wenzel then took over management and the employee in question left or was let go and this branch is now doing a fantastic job!  They let me know in every single way that they valued my company's business and my own personal business.  John and I couldn't be happier with this bank!

There is an exceptional employee named Sharon (she has a charming British accent) and she is helpful, competent, and very friendly. Everything that you would wish for in a bank teller!  She really helped me a lot as I was getting my ducks in a row to purchase a vehicle. And that is what you want: Bank personnel who look after your interests like they would their own.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sabino Canyon Branch at Tucson, AZ
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst bank ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Snap, Jun. 06, 2011

They have charged me $70 in fees in the period of 4 months and I have called them for 5 weeks and still have the problem. Originally their banker set up my account wrong and I am now paying for his mistakes. For anyone who is considering Wells Fargo run the other way they are CROOKS.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Silverado Ranch & Bermuda Branch at Las Vegas, NV
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

I have found this company to be the epitome of customer service.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JessicaC, Jun. 06, 2011

I have found this company to be the epitome of customer service. They arrived when they say they will, their prices are great and they value me as a customer.They do the job right the first time and I would not hesitate to call them again if the need ever arises.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westlake Branch at Thousand Oaks, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Bank Oak Lawn Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jbuckrn1, Jun. 02, 2011

I have banked at this particular branch since it was Wachovia.  I had excellent customer service while the bank was still Wachovia, and after the transition when I had a personal / business banker named Carlos Trevino.  Mr. Trevino was a valuable asset to the bank and I have never had better customer service at any other banking center.  Recently Mr. Trevino was terminated and since I have had nothing but problems with the bank branch manager.  In all the years I have had my business accounts and personal accounts with this branch, any system initiated holds on deposits were lifted.  Mr. LEON BIRCH the branch manager doesnt believe that it is in his best interest to provide me with the same customer service.  Hence I have closed all my accounts, and will tell everyone I know not to bank at Wells Fargo, and to switch to my new banking facility.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Uptown Branch at Dallas, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Well forget your money back for fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steviesmom, Jun. 02, 2011

--------------------------------------------------------------------------------

I have had several accounts at Wells Fargo in Tucson since moving here in 2007. I have over $1000 in fraudulent fees to date. I originally opened a trust account for me and my father in 2008. I was solicited to open a personal acccount that resulted in a savings acount for my daughter. My 7 year old daughter and I deposited a couple hundred dollars initially and I took her in to add money she recieved as gifts. She has never made a withdrawl but there is now less than one hundred dollars in her account.
Next, I opened a joint account for me and my father. At some point I went to the branch to discuss unexpected fees that were incorrect. I was told by an employee that the fees would be reversed; but what in fact happened was another savings and checking account was opened in my name with out my knowledge and no fees were reversed. When I realized I was being assessed fees I contacted the branch I was again told that this would be reversed and the account would be cancelled.  I was a bit surprised at the casual attitude over this account being opened without my knowledge or consent but settled knowing the fees would be corrected.
My father moved in with me when these accounts started. He had Parkinson's and Alzheimer disease.  I have been disabled since a serious automobile accident in 2009. I had two back surgeries and some memory issues.  At times I had live in help for me and my father until his death in 2010. It was difficult, but I brought him to the branch on two ocassions at the request of the manager to resolve these issues. I have been there approximately ten additional times to resolve these same issues. I was always told that the fees would be reversed until a month ago when I started being told that I should have been monitering my accounts more closely.
I believe that I acted in a timely fashion in notifying the branch of the unexpected fees. I also believe that I am not at fault because I relied on each employee to follow through on their promise to correct these mistakes. Now that I am being told the fees will not be reversed because I was not vigilant enough. The truth of the matter is that a series of lies from employees has created what appears to be procrastination on my part. I do not believe that I should be required to do any more that expecting the branch employees to be honest and follow through on promises. Now that I have been told you intend to steal money from me under the pretext of fees and my lack of action I will be closing my accounts in two weeks unless this is resolved to my satisfaction.
Very sad ..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rincon Branch at Tucson, AZ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Owner of a retail shop
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tellitlikeitis, May. 26, 2011

I wouldn't even give this company a one star, their fees are high, employee turnover is high, they charge you for looking at deposits online, they charge you for depositing cash into your business account there is a limit on how much cash you can deposit without being charged, they will tell you that they will not charge you for something to get you in there, then they will charge you monthly and it is a hassel to get the charges removed after they told you in the first place they wouldn't charge you. Their credit cards fees are high, this is a very poor establishment in such a small town, it is a shame, beware before you try them, in the long run you will be sorry.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pagosa Springs Branch at Pagosa Springs, CO
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Not at all customer friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by aa0303, May. 23, 2011

Not customer friendly at all. They only try to upgrade your account rather than helping you.
Please do yourself a favor, dont go here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Coit & 190 Branch at Plano, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bank Search
Overall Rating
Interest Rate and Cost
Waiting Time
Other Services
by yshoes, May. 23, 2011

I'm currently looking for a new banking relationship.  Based on the reviews read, there is no way Wells Fargo would be a choice.  The customer interaction is horrible when there's a problem.  If you don't agree with the customer, they should still be treated with couresty. Everyone thanks for the reviews.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cleveland Private Banking at Cleveland, OH
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Stay Away
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JRBB, May. 20, 2011

The extra star on Enviorment and waiting time is thanks to the manager i spoke to over the phone who ironicaly was a Wachovia manager. Wells Fargo decided to start charging fees to its new customer, fine that is something we have to deal with alot now a days. However, they do so with no prior notification of change or any type of warning. Bottom line, New fees kicked, my account went over and was charged another fee. Even up to there i was not at a level where i wanted to leave as badly as i have. I went to a branch office and decided to close the account, he stated that the account would be placed in  pending closed status. I trusted his word and left home and decided to close it the following week. I was charged another fee for a trasaction that went into a closed account. I called and asked for a reason on why a transaction went in a week after the account was closed. The person on the phone had a vocabulary of a third grader or was either playing video games while on the job. The only words that came out of her mouth were "regulations" "Policy" "Fee". I was finaly led to smash my phone on the floor and call back 10 minutes later after i was able to calm down. By the way this is the first time i have ever been driven to the point of showing anger when dealing with accounts, and i deal with all the account of everyone in my home which totals four people. I have had moments of rage but never gone to the point of showing it. Wnen i called back ia sked to speak to manager immediately and through the tone of my voice it was evident that i meant it. I was transfered and spoke with a manager that was previously from wachovia, at this point i was already pleased as the level of education was un-parralled as expected. Through her my supposed negative balance of 50 usd was brought down to $1.88 (including the transaction that went in after the account was closed) after this she even refunded the new fee that began this mess in the first place seeing as this was the cause of all my troubles. The dnext day she called back as promised confirming to have closed the account. Wellsfargo has lost 4 of thier account holder today but wachovia still remains un-tainted in my head. Shame they had to change to such a lesser name in all the areas that should matter above all Service. Unless you want to have to speak to ill mannered graduates who were probably working in fast food restaurants before,(which is the probable reasonf or their anger) stay clear OR be sure to run an account that all you do is deposit money

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Union City 39th St at Union City, NJ
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Criminal Banking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by platteriver33, May. 16, 2011

Wells Fargo customer service is marginal at best and criminal at worst. When I my bank in Nevada verifies that the funds I sent my daughter cleared from my account to her account last Wednesday. Well Fargo declares that these funds are still not available for another 3 days. There must be a policy to impose a hold over a hold despite proof that the funds are in the possession in Wells Fargo depository. I am contacting the Wells Fargo Office of the Comptroller to commence a formal investigation of this branch's activity.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mitchell Bridge Branch at Athens, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Tom Thomsen
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Thomsen, May. 12, 2011

My wife and I moved to central Nevada 7 years ago and have to do alot of deposits by mail.I have always had excellant service and my deposits are extremely fast.We have several accounts and My Wife has had many problems with other branches and has had deposits lost.She asked me about where I send mine and now sends everything to this one.I would definately recommend this Branch .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Warm Springs & Rainbow Branch at Las Vegas, NV
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Tony Soprano
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by twolngo, May. 12, 2011

I am one-starring this site (USbanklocations.com) because it does not appear any of the reviews are attached to a particular bank. USbanklocations, you have some 'splaining to do! This site stinks.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, East Windsor Branch at Hightstown, NJ
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Apparently, the Customer is Never Right
Overall Rating
Office Environment & Staff
by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Apparently, the Customer is Never Right
Overall Rating
Office Environment & Staff
by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Never visit again! Never!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Deshen, Apr. 29, 2011

This branch has a man whose first name is David, sorry for I forget his last name -_-# I really really hope he is not the manager of this branch but he does sit in a single office room and dress in suit. This man is very very rude and uneducated, his attitude,language and hand gestures made me angry within 1 minute, he always use his index finger point at me and talk to me as he is my boss! Come on! I'm your customer not your employee! I have decided to close my wells fargo saving account, I really miss Wachovia and hope it can come back!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glasgow Branch at Newark, DE
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

4 comments. Add a comment

good branch....
Overall Rating
Office Environment & Staff
Waiting Time
by ME10598, Apr. 29, 2011

Since Wachovia ended, I stopped in the bank few times. All staff is new, mostly young people. All of them were pleasant, willing to help.
I needed also some advises and help from bank executives, and I cannot complain at all.
Of course, after being with Wachovia for many years, I felt very comfortable with their employees and I still miss them. But otherwise, the new people are not any worse then the Wachovia's were.
There is only one thing I don't like with wells Fargo: their on-line banking site arrangement. Wachovia's was simple and easier to overlook and to use.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Yorktown Heights Branch at Yorktown Heights, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

main office
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dinkydow, Apr. 26, 2011

very rude,customer service poor,staff at main customer service number have no idea what is going on,very,rude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Furys Ferry Branch at Augusta, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Buffoons
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by strypz1, Apr. 23, 2011

they must only hire the graduates of special ed. The tellers here are so incompetent it really makes me wonder. They have screwed up my last four mortgage payments including applying the last one to a different individual! Unfortunately my Mort is locked in with them.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, West Yakima Branch at Yakima, WA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Gig harbor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JDS8, Apr. 18, 2011

WF has a way of making sure they get every penny out of you they can. What a horrible bank. The only good thing I can say is most of the people are great and I feel bad for them working there. It is embarrasing and I see it on their faces all the time. I even went so far as to open another account and compare transactions...it is funny how long WF will take to put our money in the bank that other banks take care of immediatly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gig Harbor Branch at Gig Harbor, WA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Why are these complaints listed beneath WellsFargo Richfield's Branch?
Overall Rating
by Reviews, Apr. 15, 2011

6445 Richfield strive to excel in our customer service for all of our highly valued customers. I've read through some of these complaints and am disappointed. However, some of these locations and staff names are not from Richfield's branch, so why are they listed under our branch?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Richfield Branch at Minneapolis, MN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment