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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Worst Ever Bank Experience
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by Exasperated, Aug. 03, 2011
The customer service was horrible, 1 st visit to see a bank rep I waited 45 minutes and no one waited on me, I was the only one waiting, the 2nd visit took me 4 hours to do an IRA transfer, then the moron of a branch mgr did it wrong, had no clue what he was doing and called for support services and they were not any better, because of their error, I now have to go to a tax accountant to fix it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hudson Square at Hudson, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Exasperated, Aug. 03, 2011
The customer service was horrible, 1 st visit to see a bank rep I waited 45 minutes and no one waited on me, I was the only one waiting, the 2nd visit took me 4 hours to do an IRA transfer, then the moron of a branch mgr did it wrong, had no clue what he was doing and called for support services and they were not any better, because of their error, I now have to go to a tax accountant to fix it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hudson Square at Hudson, FL
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Very Neighborly
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by Tink, Aug. 02, 2011
I LOVE going in to the branch at Mae Anne for my banking. Everyone is so friendly and efficient. I've only had to wait in line a few times on a Friday after work or on payday.
I would recommend this branch to anyone who is looking for a Neighborhood Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tink, Aug. 02, 2011
I LOVE going in to the branch at Mae Anne for my banking. Everyone is so friendly and efficient. I've only had to wait in line a few times on a Friday after work or on payday.
I would recommend this branch to anyone who is looking for a Neighborhood Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
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Wells Fargo completely ruined Wachovia Bank
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by WellsFargoSucks, Jul. 31, 2011
Wells Fargo personnel do not have a clue as to what customer service is. They made an online error on my account and when I went into the branch to have it corrected, the bitch branch manager treated me like a criminal and refused to correct the bank error even though I had several documents of proof. Wachovia would have corrected this problem immeidately without question. What a piece of crap bank Wells Fargo is, I hope they go out of business.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canyon Branch at Canyon, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WellsFargoSucks, Jul. 31, 2011
Wells Fargo personnel do not have a clue as to what customer service is. They made an online error on my account and when I went into the branch to have it corrected, the bitch branch manager treated me like a criminal and refused to correct the bank error even though I had several documents of proof. Wachovia would have corrected this problem immeidately without question. What a piece of crap bank Wells Fargo is, I hope they go out of business.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canyon Branch at Canyon, TX
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kenyatta THE CRUSTY ONE
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by thetruth, Jul. 30, 2011
Went to this bank and there was a very crusty black woman that was very rude her name was kenyatta. The worst customer service I HAVE EVER HAD. I wouldnt ever bank here EVER. Im calling corprate on her ass as soon as I can get my hands on the number. I want to pull all my money out and NEVER NEVER NEVER ever bank here again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mt Zion Branch at Morrow, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby thetruth, Jul. 30, 2011
Went to this bank and there was a very crusty black woman that was very rude her name was kenyatta. The worst customer service I HAVE EVER HAD. I wouldnt ever bank here EVER. Im calling corprate on her ass as soon as I can get my hands on the number. I want to pull all my money out and NEVER NEVER NEVER ever bank here again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mt Zion Branch at Morrow, GA
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Where did all the good people go?
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by LCAP, Jul. 19, 2011
I have been banking with these folks at this branch for almost 3 years. Because I had a personal bank advisor, I was able to juggle the complexities of two jobs, avoid bankruptcy and pay my bills. Now I can't get anyone to return my phone calls, and when I go in there they just say they've had a big turnover (that's for sure!) All the friendly familiar faces are gone! It's very bad for customer/employee morale to lay off all your good workers! WF, what are you thinking? I might have to look elsewhere for the help I need. I just hope I can find something, and I don't know how I can ever trust this bank again. : (
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ames Main Branch at Ames, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LCAP, Jul. 19, 2011
I have been banking with these folks at this branch for almost 3 years. Because I had a personal bank advisor, I was able to juggle the complexities of two jobs, avoid bankruptcy and pay my bills. Now I can't get anyone to return my phone calls, and when I go in there they just say they've had a big turnover (that's for sure!) All the friendly familiar faces are gone! It's very bad for customer/employee morale to lay off all your good workers! WF, what are you thinking? I might have to look elsewhere for the help I need. I just hope I can find something, and I don't know how I can ever trust this bank again. : (
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ames Main Branch at Ames, IA
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Customers are not a nuisance
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by laqha, Jul. 17, 2011
I had a problem with my checking and saving account that no one seemed to be able to solve. I went to 4 different branches and called the 800 number twice but was made to think that I am imagining that there is a problem.
Then I went to the Hamilton Branch in Palo Alto and talked to Carlos Salguero. He looked at my account without prejudice, assuming as most bankers do that all customer are paranoid, and soon found the mistake that was causing my account to be over charged. It was an extremely small and simple matter, but it required someone to actually look at how my account had been set up. I cannot say enough about Carlos. I wish there was one of him in every work place, at least anytime I need help. And he is so professional and courteous. I advice anyone going to that branch go directly to Carlos Salguero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palo Alto Branch at Palo Alto, CA
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Overall Rating Office Environment & Staff Waiting Timeby laqha, Jul. 17, 2011
I had a problem with my checking and saving account that no one seemed to be able to solve. I went to 4 different branches and called the 800 number twice but was made to think that I am imagining that there is a problem.
Then I went to the Hamilton Branch in Palo Alto and talked to Carlos Salguero. He looked at my account without prejudice, assuming as most bankers do that all customer are paranoid, and soon found the mistake that was causing my account to be over charged. It was an extremely small and simple matter, but it required someone to actually look at how my account had been set up. I cannot say enough about Carlos. I wish there was one of him in every work place, at least anytime I need help. And he is so professional and courteous. I advice anyone going to that branch go directly to Carlos Salguero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palo Alto Branch at Palo Alto, CA
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An average bank
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by mindshift, Jul. 16, 2011
I've not had any problems with this bank, but it is not my primary bank either. If you are looking for good CD rates you should join a credit union. WF's rates are poor for short term and average for long term. I use the inside tellers and there are always two. They have been courteous and helpful. If you need a banker it is better to set up an appointment, especially if you don't have time to wait. The wait (sans appt.) is usually 10 minutes, but has ranged from no wait to (once) almost an hour.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dripping Springs Branch at Dripping Springs, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mindshift, Jul. 16, 2011
I've not had any problems with this bank, but it is not my primary bank either. If you are looking for good CD rates you should join a credit union. WF's rates are poor for short term and average for long term. I use the inside tellers and there are always two. They have been courteous and helpful. If you need a banker it is better to set up an appointment, especially if you don't have time to wait. The wait (sans appt.) is usually 10 minutes, but has ranged from no wait to (once) almost an hour.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dripping Springs Branch at Dripping Springs, TX
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by KCSmith 2013-09-16 13:23:56
I have a problem with Wells Fargo changing the interest rates on my accounts all the time. They post "promotional rates' and adjust my rates when I go in and sit and make them adjust them, but to secretly change the rate, not make me aware of it and then I find it on a statement makes me mad. I have used Wells Fargo for eons but I will be changing all my accounts to a different bank.
Absolutely horrible!
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by Janiz, Jul. 11, 2011
Would not recommend Wells Fargo to anyone and especially not this branch! Incompetent,not helpful and rude personnel. Will not acknowledge bank errors and ended up misplacing my debit card and would not acknowledge that either. Stay away from this place!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Encinitas Vons Branch at Encinitas, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Janiz, Jul. 11, 2011
Would not recommend Wells Fargo to anyone and especially not this branch! Incompetent,not helpful and rude personnel. Will not acknowledge bank errors and ended up misplacing my debit card and would not acknowledge that either. Stay away from this place!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Encinitas Vons Branch at Encinitas, CA
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Wells Fargo Washington
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by magyarjuli, Jul. 08, 2011
When this bank was Wachovia I loved them. I never had a problem. Now that it is Wells Fargo it has been the worst service ever! I believe they changed staff because there has not been one time where I went and there wasn't a problem. First they deposited the money in the wrong account when I gave them the right account number. Then they said my husband wasn't on our checking even though he's been on it for the past 5 years. The are extremely unintelligent at the branch. The should higher educated professionals. I do not recommend to anyone and we will be changing banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Washington Branch at Washington, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby magyarjuli, Jul. 08, 2011
When this bank was Wachovia I loved them. I never had a problem. Now that it is Wells Fargo it has been the worst service ever! I believe they changed staff because there has not been one time where I went and there wasn't a problem. First they deposited the money in the wrong account when I gave them the right account number. Then they said my husband wasn't on our checking even though he's been on it for the past 5 years. The are extremely unintelligent at the branch. The should higher educated professionals. I do not recommend to anyone and we will be changing banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Washington Branch at Washington, NJ
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Worst Bank service ever
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by noel311, Jul. 06, 2011
Our nonprofit association had an account with Wachovia for 6 years and never had a problem. Wells Fargo takes over and we've had nothing but problems. Customer Service is not a phrase to be found in their dictionary. I was told anyone could close an account, so I went to the bank and was then informed that only a "banker" could close an account and the only "banker" they had was busy. There were three tellers working, but only one could serve customers; the other two basically ignored the 5 people in line for service.
I say run, don't walk, to any other bank before you open an account at Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hamburg 4th St Branch at Hamburg, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby noel311, Jul. 06, 2011
Our nonprofit association had an account with Wachovia for 6 years and never had a problem. Wells Fargo takes over and we've had nothing but problems. Customer Service is not a phrase to be found in their dictionary. I was told anyone could close an account, so I went to the bank and was then informed that only a "banker" could close an account and the only "banker" they had was busy. There were three tellers working, but only one could serve customers; the other two basically ignored the 5 people in line for service.
I say run, don't walk, to any other bank before you open an account at Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hamburg 4th St Branch at Hamburg, PA
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No phone call back-disappointing
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by mbods, Jul. 06, 2011
I needed to make a simple wire transfer. I don't know why the gentleman helping me or the help desk he had on the phone, couldn't figure out why he couldn't get into the system. All I got was excuses, then blew me off for other customers, telling me I had to wait while they trouble shooted or go another branch. In front of the other customers I asked him to please call me when things we straightened out. Never heard from him. Went to the Hopewell branch and they helped be right away and in a very pleasant manner. Been a customer of Wachovia for DECADES. I haven't seen any fees yet, maybe because my account is still Wachovia but I certainly will change banks if I start being charged for moving money between accounts. My husband and I do that all the time. It's reminiscent of being charged a fee to print your own ticket on your own printer. What a racket and frankly I'm sick of it!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fishkill at Fishkill, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mbods, Jul. 06, 2011
I needed to make a simple wire transfer. I don't know why the gentleman helping me or the help desk he had on the phone, couldn't figure out why he couldn't get into the system. All I got was excuses, then blew me off for other customers, telling me I had to wait while they trouble shooted or go another branch. In front of the other customers I asked him to please call me when things we straightened out. Never heard from him. Went to the Hopewell branch and they helped be right away and in a very pleasant manner. Been a customer of Wachovia for DECADES. I haven't seen any fees yet, maybe because my account is still Wachovia but I certainly will change banks if I start being charged for moving money between accounts. My husband and I do that all the time. It's reminiscent of being charged a fee to print your own ticket on your own printer. What a racket and frankly I'm sick of it!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fishkill at Fishkill, NY
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Wells Fargo cannot service Wachovia customers
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by leonvang, Jul. 05, 2011
Been at this branch since 1981. It has been downhill ever since Georgia Federal Bank. Wachovia service was terrible.Wells Fargo is much worse. Do not be deceived by Branch Managers who claim they are there to assure service.Thought I would try different branch as this one is horrible. Been unable to get any assistance from four different branches. Cannot get a return phone call after five attempts on a loan modification and equity Line. do not believe anyone at Wells Fargo is a personal banker. All they want is big fees and no service.If you want excellent service- go to Fidelity Bank in Atlanta where i do commercial banking. Always have aname and face ready to solve my needs.
Two weeks later and no call back from "my private banker" Kevin Blake at Wells Fargo- manager now accuses me of lying that I gave Blake my application. Applied online - same result.
Demanded to talk to Kevin who will not talk to me so loan refinance is going nowhere SHE ADMITTED WELLS FARGO IS SHORT STAFFED AND CANNOT FIND TIME TO MAKE CALL BACKS. Absurd thing is trying to take a frozen Wachovia credit line and givee them a first position on another
property so there is equity to cover the credit line. They are too stupid to understand how this helps them and me.Now branch manager says I must be mistaken as to all of the above but admits my financial documents cannot be found.Never addressed excessive late charges caused by their mistakes.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby leonvang, Jul. 05, 2011
Been at this branch since 1981. It has been downhill ever since Georgia Federal Bank. Wachovia service was terrible.Wells Fargo is much worse. Do not be deceived by Branch Managers who claim they are there to assure service.Thought I would try different branch as this one is horrible. Been unable to get any assistance from four different branches. Cannot get a return phone call after five attempts on a loan modification and equity Line. do not believe anyone at Wells Fargo is a personal banker. All they want is big fees and no service.If you want excellent service- go to Fidelity Bank in Atlanta where i do commercial banking. Always have aname and face ready to solve my needs.
Two weeks later and no call back from "my private banker" Kevin Blake at Wells Fargo- manager now accuses me of lying that I gave Blake my application. Applied online - same result.
Demanded to talk to Kevin who will not talk to me so loan refinance is going nowhere SHE ADMITTED WELLS FARGO IS SHORT STAFFED AND CANNOT FIND TIME TO MAKE CALL BACKS. Absurd thing is trying to take a frozen Wachovia credit line and givee them a first position on another
property so there is equity to cover the credit line. They are too stupid to understand how this helps them and me.Now branch manager says I must be mistaken as to all of the above but admits my financial documents cannot be found.Never addressed excessive late charges caused by their mistakes.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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Suntree Branch...No one knows
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by tompat, Jun. 29, 2011
Been with this branch through 3 name changes, never had a problem..till now. Had a question concerning direct deposit from another Wells Fargo Bank. Visited the bank 6/16. The first person I asked couldn't help but if I waited for 20 minutes someone might be free. Left and later called this branch for my answer. They could not help either but she would give my message to the bank manager and he would call me right back. No one called by 6/23 so I calld another bank and asked them...they immediately answered my question. 6/29 still havent heard from Wells Fargo. Should change the name to Wells Forgo
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sun Tree Branch at Melbourne, FL
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Overall Rating Office Environment & Staff Waiting Timeby tompat, Jun. 29, 2011
Been with this branch through 3 name changes, never had a problem..till now. Had a question concerning direct deposit from another Wells Fargo Bank. Visited the bank 6/16. The first person I asked couldn't help but if I waited for 20 minutes someone might be free. Left and later called this branch for my answer. They could not help either but she would give my message to the bank manager and he would call me right back. No one called by 6/23 so I calld another bank and asked them...they immediately answered my question. 6/29 still havent heard from Wells Fargo. Should change the name to Wells Forgo
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sun Tree Branch at Melbourne, FL
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New Outrageous Fees w/Wells Fargo; Attititude of Cust Srv
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by deb23, Jun. 28, 2011
I'm (over 55) disabled and live on a very limited income thus have to be sure what/if any fees maybe incurred as I use my ATM for daily purchases. Thank Goodness I happen to check my account online this morning, after a day (yesterday) of necessary shopping and returning. -- First of all I got screens all about my monthly spending patterns - frankly none of their business - not correct - and NOT what I want from a bank on either a short-term or daily - living - basis. It took a screen or two to find my recent transactions - and they were not up-to-date or current, as in including the last 2 prior (or updates generated today) - but what was there at the top of the list was a $12.50 charge for moving funds from my savings to checking to cover a (small) check that came in, in the middle of that activity. --- That service had previously been provided FREE by Wachovia, for as long as I had an account with them - and was VERY important to me - as I need assistance getting around to take care of daily chores/shopping/business - and one more necessary trip to the bank can put me over the edge (and it's always a matter of simply waiting a day for another check to clear or deposit to come through).
I called Wells Fargo immediately - and 2 different Customer Srv reps repeated to me - several times that 'they have always charged for moving funds over, as such.' I had to press the second one - who finally said that "Wells Fargo" has always charged for that service," ie, not Wachovia. I consider that mis-representation and cannot wait for any hanging transactions to clear out of this bank - and to move on.
I am a liberal and 'open' person and would be glad for any true financial tools that were/would help/ing me - but certainly that is not the case with this bank. And they make us pay - for any 'privilege' they grant - with the use of our own money! Enough!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lansdowne Branch at Lansdowne, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby deb23, Jun. 28, 2011
I'm (over 55) disabled and live on a very limited income thus have to be sure what/if any fees maybe incurred as I use my ATM for daily purchases. Thank Goodness I happen to check my account online this morning, after a day (yesterday) of necessary shopping and returning. -- First of all I got screens all about my monthly spending patterns - frankly none of their business - not correct - and NOT what I want from a bank on either a short-term or daily - living - basis. It took a screen or two to find my recent transactions - and they were not up-to-date or current, as in including the last 2 prior (or updates generated today) - but what was there at the top of the list was a $12.50 charge for moving funds from my savings to checking to cover a (small) check that came in, in the middle of that activity. --- That service had previously been provided FREE by Wachovia, for as long as I had an account with them - and was VERY important to me - as I need assistance getting around to take care of daily chores/shopping/business - and one more necessary trip to the bank can put me over the edge (and it's always a matter of simply waiting a day for another check to clear or deposit to come through).
I called Wells Fargo immediately - and 2 different Customer Srv reps repeated to me - several times that 'they have always charged for moving funds over, as such.' I had to press the second one - who finally said that "Wells Fargo" has always charged for that service," ie, not Wachovia. I consider that mis-representation and cannot wait for any hanging transactions to clear out of this bank - and to move on.
I am a liberal and 'open' person and would be glad for any true financial tools that were/would help/ing me - but certainly that is not the case with this bank. And they make us pay - for any 'privilege' they grant - with the use of our own money! Enough!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lansdowne Branch at Lansdowne, PA
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Excessive Bank Charge
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by Frosby, Jun. 22, 2011
I've been a long time customer of Wells Fargo and have a "premier" account. I recently had money wired to my account and was charged $10.00. I talked to a teller about it and her response is "this is what we charge, you can talk with a manager if you want to."
The amount seems excessive, I checked with my credit union, Unitus, and they said they don't charge anything for a wire transfer.
I've been thinking about moving my accounts from Wells Fargo and this has been the deciding factor. I'm moving to Unitus.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Moreland-Sellwood Branch at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Frosby, Jun. 22, 2011
I've been a long time customer of Wells Fargo and have a "premier" account. I recently had money wired to my account and was charged $10.00. I talked to a teller about it and her response is "this is what we charge, you can talk with a manager if you want to."
The amount seems excessive, I checked with my credit union, Unitus, and they said they don't charge anything for a wire transfer.
I've been thinking about moving my accounts from Wells Fargo and this has been the deciding factor. I'm moving to Unitus.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Moreland-Sellwood Branch at Portland, OR
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Customer
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by workhardformymoney, Jun. 21, 2011
The most pathetic service I have ever received. Wachovia was lacking in service but the transition to Wells Fargo is even more disappointing. People do not understand their jobs here. I am taking my hard earned dollars to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glassboro North Main at Glassboro, NJ
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby workhardformymoney, Jun. 21, 2011
The most pathetic service I have ever received. Wachovia was lacking in service but the transition to Wells Fargo is even more disappointing. People do not understand their jobs here. I am taking my hard earned dollars to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glassboro North Main at Glassboro, NJ
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Admin Assistant
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by DonnaKaye, Jun. 21, 2011
I have been with Wells Fargo since they bought out Norwest several years ago. I have never had a problem with them. I pay no fees for anything. Even my checks are free. I love their website and contrary to what someone else wrote, they do not charge to go in and look at anything. I love their spending report section, where you can see from month to month how much has come in and how much has gone out and it tells you what's left. It is also easy to see what you are spending in several categories. Perhaps every bank has this good of a web site. I don't know, but I don't see how any bank can surpass Wells Fargo. Whenever I have had to deal with a teller they are super friendly and helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mulberry Branch at San Antonio, TX
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DonnaKaye, Jun. 21, 2011
I have been with Wells Fargo since they bought out Norwest several years ago. I have never had a problem with them. I pay no fees for anything. Even my checks are free. I love their website and contrary to what someone else wrote, they do not charge to go in and look at anything. I love their spending report section, where you can see from month to month how much has come in and how much has gone out and it tells you what's left. It is also easy to see what you are spending in several categories. Perhaps every bank has this good of a web site. I don't know, but I don't see how any bank can surpass Wells Fargo. Whenever I have had to deal with a teller they are super friendly and helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mulberry Branch at San Antonio, TX
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Supervisor Vanessa Hernandez is a liar and rude
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by HeyBo, Jun. 18, 2011
I went to cash a Wells Fargo check for $549. I could not find my license but I had plenty of other cerdit cards plus I had an account with them with over $8,000 in it. I slid my bank card thru the reader and inputted my PIN. That should have been enough. The supervisor, Vanessa Hernandez, said she could only give me $500 and deposit the rest into my account. She said without having a valid ID, she cannot input the expiration date into the system, thereby only allowing then to give me $500. The rest she said will have to be deposited. A whole $49 was at stake. Big Bucks! I told her I didn't want to do that, that the check is legal tender and I am presenting it to be cashed. She said that was their policy because they could not verify who I was. She was rude,and disrespectful. I explained all she had to do is ask me any questions regarding my acount, last ckeck deposited, mother maiden name, you know, the typical questions they ask you when you call over the phone, But noooo! She said it wasn't her job and that wasn't their policy. I told her she was rude and just a naturally nasty person. So off I went to another branch... I presented the check, told them I could not find my license, slid my bank check card thru the reader, inputted the PIN, she asked my a few personal questions, was satisfied, and cashed the check.
I hate Wells Fargo to begin with and my experience with bank #1 is a good example why. I have to admit, Bank #2 almost got me to change my mind. But overall experience is negative. ONe good deed cannot make up for many bad deeds.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bolsa And Golden West Branch at Huntington Beach, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HeyBo, Jun. 18, 2011
I went to cash a Wells Fargo check for $549. I could not find my license but I had plenty of other cerdit cards plus I had an account with them with over $8,000 in it. I slid my bank card thru the reader and inputted my PIN. That should have been enough. The supervisor, Vanessa Hernandez, said she could only give me $500 and deposit the rest into my account. She said without having a valid ID, she cannot input the expiration date into the system, thereby only allowing then to give me $500. The rest she said will have to be deposited. A whole $49 was at stake. Big Bucks! I told her I didn't want to do that, that the check is legal tender and I am presenting it to be cashed. She said that was their policy because they could not verify who I was. She was rude,and disrespectful. I explained all she had to do is ask me any questions regarding my acount, last ckeck deposited, mother maiden name, you know, the typical questions they ask you when you call over the phone, But noooo! She said it wasn't her job and that wasn't their policy. I told her she was rude and just a naturally nasty person. So off I went to another branch... I presented the check, told them I could not find my license, slid my bank check card thru the reader, inputted the PIN, she asked my a few personal questions, was satisfied, and cashed the check.
I hate Wells Fargo to begin with and my experience with bank #1 is a good example why. I have to admit, Bank #2 almost got me to change my mind. But overall experience is negative. ONe good deed cannot make up for many bad deeds.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bolsa And Golden West Branch at Huntington Beach, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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very rude
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by carux, Jun. 15, 2011
The office manager of this bank was extremely rude and hang up the phone on me.That was the worst incident that I ever had with a bank.Waiting is always long, but her rudness was just unbelievable.How can she keep her job hanging phone on customers???
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clarks Summit Branch at Clarks Summit, PA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby carux, Jun. 15, 2011
The office manager of this bank was extremely rude and hang up the phone on me.That was the worst incident that I ever had with a bank.Waiting is always long, but her rudness was just unbelievable.How can she keep her job hanging phone on customers???
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clarks Summit Branch at Clarks Summit, PA
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Wish it were still World Savings
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by dissatisfied, Jun. 10, 2011
25+ year customer and they treat me like dirt since World Savings was purchased by Wachovia and subsequently Wells Fargo. Slow to post deposits but any withdrawals are immediately posted. Their policy of manipulating posting times to create overdraft fees is well documented on the internet.
I am switching my banking to Ent which is local and more concerned with customer service. Dealing with Wells Fargo is now like dealing with a credit company. They are arrogant and snotty when you call their 800 number and I was cut off several times-unintentionally or intentionally?? Most customers probably don't know that there an 8 page legalistic contract (like a credit card agreement)which you agree to by depositing money in their bank and which I certainly never saw or was notified of until I wanted to know what the legal venue was for lodging complaints against them.
I would never recommend this bank to anyone.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Academy Place Branch at Colorado Springs, CO
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dissatisfied, Jun. 10, 2011
25+ year customer and they treat me like dirt since World Savings was purchased by Wachovia and subsequently Wells Fargo. Slow to post deposits but any withdrawals are immediately posted. Their policy of manipulating posting times to create overdraft fees is well documented on the internet.
I am switching my banking to Ent which is local and more concerned with customer service. Dealing with Wells Fargo is now like dealing with a credit company. They are arrogant and snotty when you call their 800 number and I was cut off several times-unintentionally or intentionally?? Most customers probably don't know that there an 8 page legalistic contract (like a credit card agreement)which you agree to by depositing money in their bank and which I certainly never saw or was notified of until I wanted to know what the legal venue was for lodging complaints against them.
I would never recommend this bank to anyone.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Academy Place Branch at Colorado Springs, CO
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