Wells Fargo Bank, UNION CITY 39TH ST BRANCH

Stay Away
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JRBB, May. 20, 2011

The extra star on Enviorment and waiting time is thanks to the manager i spoke to over the phone who ironicaly was a Wachovia manager. Wells Fargo decided to start charging fees to its new customer, fine that is something we have to deal with alot now a days. However, they do so with no prior notification of change or any type of warning. Bottom line, New fees kicked, my account went over and was charged another fee. Even up to there i was not at a level where i wanted to leave as badly as i have. I went to a branch office and decided to close the account, he stated that the account would be placed in  pending closed status. I trusted his word and left home and decided to close it the following week. I was charged another fee for a trasaction that went into a closed account. I called and asked for a reason on why a transaction went in a week after the account was closed. The person on the phone had a vocabulary of a third grader or was either playing video games while on the job. The only words that came out of her mouth were "regulations" "Policy" "Fee". I was finaly led to smash my phone on the floor and call back 10 minutes later after i was able to calm down. By the way this is the first time i have ever been driven to the point of showing anger when dealing with accounts, and i deal with all the account of everyone in my home which totals four people. I have had moments of rage but never gone to the point of showing it. Wnen i called back ia sked to speak to manager immediately and through the tone of my voice it was evident that i meant it. I was transfered and spoke with a manager that was previously from wachovia, at this point i was already pleased as the level of education was un-parralled as expected. Through her my supposed negative balance of 50 usd was brought down to $1.88 (including the transaction that went in after the account was closed) after this she even refunded the new fee that began this mess in the first place seeing as this was the cause of all my troubles. The dnext day she called back as promised confirming to have closed the account. Wellsfargo has lost 4 of thier account holder today but wachovia still remains un-tainted in my head. Shame they had to change to such a lesser name in all the areas that should matter above all Service. Unless you want to have to speak to ill mannered graduates who were probably working in fast food restaurants before,(which is the probable reasonf or their anger) stay clear OR be sure to run an account that all you do is deposit money

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Union City 39th St at Union City, NJ
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