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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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MR MIKE
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by MRMIKE, Apr. 15, 2011
I am acustomer of many years before it was First Union Bank,since Wells Fargo took it over, it is a complete caos. Employees seem confuse about rules and regulations and evidently, they are not getting any help from the branch manager who in return should go back to school and learn the banking basics. Too many mistakes and mishaps even to mention. Stay away if you can!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Plainfield Oak Park at South Plainfield, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MRMIKE, Apr. 15, 2011
I am acustomer of many years before it was First Union Bank,since Wells Fargo took it over, it is a complete caos. Employees seem confuse about rules and regulations and evidently, they are not getting any help from the branch manager who in return should go back to school and learn the banking basics. Too many mistakes and mishaps even to mention. Stay away if you can!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Plainfield Oak Park at South Plainfield, NJ
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WELLS FARGO GETTY SQUARE BRANCH YONKERS, NY
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by ebee469, Apr. 14, 2011
The first thing that made me a little upset was the parking issue I had when i went there first day got a ticket.
But on another hand the Banking staff was excellent helped me with my needs and the waiting time wasn't bad at all.
The Bank manager is helpful and knowledgeable and over all besides the ticket was pleasant.
The only other complaint was the minimum you have to have deposited in order to have a no fee account which is $25000.00 while other Banks offer a $10000.00 minimum.
They offer online banking which i use and also have a phone app that comes in handy with alerts of transactions.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Getty Square Branch at Yonkers, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ebee469, Apr. 14, 2011
The first thing that made me a little upset was the parking issue I had when i went there first day got a ticket.
But on another hand the Banking staff was excellent helped me with my needs and the waiting time wasn't bad at all.
The Bank manager is helpful and knowledgeable and over all besides the ticket was pleasant.
The only other complaint was the minimum you have to have deposited in order to have a no fee account which is $25000.00 while other Banks offer a $10000.00 minimum.
They offer online banking which i use and also have a phone app that comes in handy with alerts of transactions.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Getty Square Branch at Yonkers, NY
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Wells Fargo Bank Drive-Thru
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by rjbleist, Apr. 11, 2011
i was a customer at wachovia, for many years.. and had no problems. then wells fargo took over. since the new name.. i have tried to make transactions thru their westomont drive-thru.. a total of 5 times. each time.. the wait was horrendous. it wasn't a matter of too many customers before me.. for there was never more than two.. and most times, just one. in my last visit.. another disgruntled customer beeped her horn.. tired of the long wait. i totaled the time i waited, in my five trips.. and it came to almost 2 hours. that's 2 hours of waiting time for 5 trips to a drive-thru. that alone.. is forcing me to cancel my account. in addition, three of the five times.. i let the teller know what denominations i wanted, by way of a written note. each of these three times.. the teller got the denominations incorrect. if you read: Fifty $1's.. would you understand that to mean Fifty Single Dollar Bills? the teller gave me one $50 bill. if you asked for all small denominations.. would you expect to get nothing but hundred dollar bills? btw. why must i have to turn the speaker on to speak to a teller. why can't the speaker be on, during the whole transaction? i had just talked to the teller.. then seconds later, while still at the drive-thru.. i remembered something i wanted to add. too late. the teller had turned her speaker off, without giving any pause. sure.. i could have turned my speaker back on.. but should it have had to go like that? what was her hurry? sure didn't make me feel special. kind of rude, if you ask me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westmont Plaza at Collingswood, NJ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rjbleist, Apr. 11, 2011
i was a customer at wachovia, for many years.. and had no problems. then wells fargo took over. since the new name.. i have tried to make transactions thru their westomont drive-thru.. a total of 5 times. each time.. the wait was horrendous. it wasn't a matter of too many customers before me.. for there was never more than two.. and most times, just one. in my last visit.. another disgruntled customer beeped her horn.. tired of the long wait. i totaled the time i waited, in my five trips.. and it came to almost 2 hours. that's 2 hours of waiting time for 5 trips to a drive-thru. that alone.. is forcing me to cancel my account. in addition, three of the five times.. i let the teller know what denominations i wanted, by way of a written note. each of these three times.. the teller got the denominations incorrect. if you read: Fifty $1's.. would you understand that to mean Fifty Single Dollar Bills? the teller gave me one $50 bill. if you asked for all small denominations.. would you expect to get nothing but hundred dollar bills? btw. why must i have to turn the speaker on to speak to a teller. why can't the speaker be on, during the whole transaction? i had just talked to the teller.. then seconds later, while still at the drive-thru.. i remembered something i wanted to add. too late. the teller had turned her speaker off, without giving any pause. sure.. i could have turned my speaker back on.. but should it have had to go like that? what was her hurry? sure didn't make me feel special. kind of rude, if you ask me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westmont Plaza at Collingswood, NJ
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Criminals
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by Smsfca10, Apr. 11, 2011
My mother is 90 and has suffered several strokes, thus I oversee her finances. Regardless, Wells Fargo's Millbrae branch repeatedly harassed her over the phone, urging her to open various accounts, lines of credit and a credit card. My mother can neither speak nor comprehend well and she repeatedly told this to the Wells Fargo employee and asked that he stop calling her.
Instead, without any authorization from my mother or me, he opened in her name a new checking account, an ATM card, a credit card, and a Wells Fargo line of credit. Of course, the checking account required that he move money from another account, and both it and the line of credit came with an annual fee.
Only later did Wells Fargo send notice to my mother's house acknowledging that it lacked her signature on all of these new accounts and asked that she sign a form, essentially providing authorization after the fact.
She didn't sign and instead I called Wells Fargo, the national 800 number and the local branch, and that's when the situation turned truly appalling. The 800 number fumbled its way through several calls, first providing the incorrect contact information for my mother's local branch, then keeping me on hold for fifteen minutes before hanging up, and then, finally, speaking to a local branch manager on my behalf and reporting that it couldn't determine who had called my mother or opened the accounts.
The local branch manager said the same thing, that all of its employees receive call sheets and it's impossible to track who harassed my mother and then illegally moved her money around and opened these accounts. Essentially, no one would be reprimanded and obviously the practice would continue.
Except they're not telling the truth. I spoke with my lawyer, who reported that this practice is done through the bank's marketing division and whoever fraudulently opened these accounts received a commission. Which can obviously be traced.
The bottom line is Wells Fargo acted fraudulently and while I will close all accounts there this week, based upon its indifferent response, I suspect this behavior is widespread, at least within the Millbrae branch at 490 Broadway.
When a bank harasses and subsequently takes money from a 90-year-old woman who can't comprehend or communicate, someone must be held accountable. This is fraud and elder abuse. And Wells Fargo's response to all of this has been appalling.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Millbrae Branch at Millbrae, CA
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Smsfca10, Apr. 11, 2011
My mother is 90 and has suffered several strokes, thus I oversee her finances. Regardless, Wells Fargo's Millbrae branch repeatedly harassed her over the phone, urging her to open various accounts, lines of credit and a credit card. My mother can neither speak nor comprehend well and she repeatedly told this to the Wells Fargo employee and asked that he stop calling her.
Instead, without any authorization from my mother or me, he opened in her name a new checking account, an ATM card, a credit card, and a Wells Fargo line of credit. Of course, the checking account required that he move money from another account, and both it and the line of credit came with an annual fee.
Only later did Wells Fargo send notice to my mother's house acknowledging that it lacked her signature on all of these new accounts and asked that she sign a form, essentially providing authorization after the fact.
She didn't sign and instead I called Wells Fargo, the national 800 number and the local branch, and that's when the situation turned truly appalling. The 800 number fumbled its way through several calls, first providing the incorrect contact information for my mother's local branch, then keeping me on hold for fifteen minutes before hanging up, and then, finally, speaking to a local branch manager on my behalf and reporting that it couldn't determine who had called my mother or opened the accounts.
The local branch manager said the same thing, that all of its employees receive call sheets and it's impossible to track who harassed my mother and then illegally moved her money around and opened these accounts. Essentially, no one would be reprimanded and obviously the practice would continue.
Except they're not telling the truth. I spoke with my lawyer, who reported that this practice is done through the bank's marketing division and whoever fraudulently opened these accounts received a commission. Which can obviously be traced.
The bottom line is Wells Fargo acted fraudulently and while I will close all accounts there this week, based upon its indifferent response, I suspect this behavior is widespread, at least within the Millbrae branch at 490 Broadway.
When a bank harasses and subsequently takes money from a 90-year-old woman who can't comprehend or communicate, someone must be held accountable. This is fraud and elder abuse. And Wells Fargo's response to all of this has been appalling.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Millbrae Branch at Millbrae, CA
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treated like garbage!
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by readme, Apr. 08, 2011
the worst customer service ive had in years. straight lied to me and said the asst man(middle easten guy) had left for the day and then he walks in putting out a cigarette. i asked for my paper he had left a mesg for me saying was ready and he wanted me to sit and wait. he knew exactly who i was and, after explaing i was in a rush and, asking him 5 times for the paper, he said he didnt have it anymore. another, in my face lie. i have a message on my machine,from him,thats says its there ready to pick up. so all this is heard by all the employees and, customers. i then ask to speak with his manager, wich isnt in and, they say will have to call for me. so i jokingly tell another male employee standing close that all i need is my goddamn paper, that they asst man has for me to pick up. he then told me i had to leave. i asked why and,he said i just had to leave. so i asked for my paperwork again, he said he knew who i was and, somehow i would get it. he again told me to leave. had i raised my voice or anything i might expect something but this guy liked his moment of power and it must have made him feel good to tell a longtime customer to leave the bank. i asked why and he couldnt say.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby readme, Apr. 08, 2011
the worst customer service ive had in years. straight lied to me and said the asst man(middle easten guy) had left for the day and then he walks in putting out a cigarette. i asked for my paper he had left a mesg for me saying was ready and he wanted me to sit and wait. he knew exactly who i was and, after explaing i was in a rush and, asking him 5 times for the paper, he said he didnt have it anymore. another, in my face lie. i have a message on my machine,from him,thats says its there ready to pick up. so all this is heard by all the employees and, customers. i then ask to speak with his manager, wich isnt in and, they say will have to call for me. so i jokingly tell another male employee standing close that all i need is my goddamn paper, that they asst man has for me to pick up. he then told me i had to leave. i asked why and,he said i just had to leave. so i asked for my paperwork again, he said he knew who i was and, somehow i would get it. he again told me to leave. had i raised my voice or anything i might expect something but this guy liked his moment of power and it must have made him feel good to tell a longtime customer to leave the bank. i asked why and he couldnt say.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Lincroftlady
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by lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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Lincroftlady
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by lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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Lincroftlady
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by lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lincroftlady, Apr. 08, 2011
I find the staff at Lincroft Wells Fargo to be friendly, attentive and conscientious. When in need of a notary, Lincroft provides multiple notaries on sight, whereas other branches fall short in this regard. I know everyone there on a first name basis and they know me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lincroft Branch at Lincroft, NJ
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cory sharbenol should be fired
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by usuck, Apr. 07, 2011
Basically, calls are never returned. Horrible customer service and the sole reason I closed my account. Complete lack of management at this branch, bankers never show up for appointments and 30 minute .lines....thank you for stealing my money to pay ur crappy manager.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby usuck, Apr. 07, 2011
Basically, calls are never returned. Horrible customer service and the sole reason I closed my account. Complete lack of management at this branch, bankers never show up for appointments and 30 minute .lines....thank you for stealing my money to pay ur crappy manager.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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BEST CUSTOMER SERVICE
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by Germangirl81, Apr. 06, 2011
I have not had many good banking experiences with WF, but this branch is quite different. Every banker and the manager (Priscilla) were more than helpful, very personal, friendly, and reversed three overdraft charges for me! I will always go back to this branch because they actually treat me like a human being here, unlike most other branches and banks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Morgan Hill-Dunne Avenue Branch at Morgan Hill, CA
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Overall Rating Office Environment & Staff Waiting Timeby Germangirl81, Apr. 06, 2011
I have not had many good banking experiences with WF, but this branch is quite different. Every banker and the manager (Priscilla) were more than helpful, very personal, friendly, and reversed three overdraft charges for me! I will always go back to this branch because they actually treat me like a human being here, unlike most other branches and banks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Morgan Hill-Dunne Avenue Branch at Morgan Hill, CA
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Agreed! Horrible Customer Service! I'm Done!
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by sampson22, Apr. 05, 2011
I've banked with Wells Fargo for almost 10 years now and I couldn't agree more with the other people that have talked about their horrible customer service. On top of that, their personal bankers have absolutely no idea what they are doing seeing as how every year or 2 I'm told that I'm not in the right accounts for myself...to which I always say 'you guys put me in them' and then they say some back handed comment about the last banker that helped me....like that really makes me have more faith that this one knows what they're doing?!?
I am over ridiculous charges, bankers not showing up for meetings, way too long of lines and basically being treated horrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sampson22, Apr. 05, 2011
I've banked with Wells Fargo for almost 10 years now and I couldn't agree more with the other people that have talked about their horrible customer service. On top of that, their personal bankers have absolutely no idea what they are doing seeing as how every year or 2 I'm told that I'm not in the right accounts for myself...to which I always say 'you guys put me in them' and then they say some back handed comment about the last banker that helped me....like that really makes me have more faith that this one knows what they're doing?!?
I am over ridiculous charges, bankers not showing up for meetings, way too long of lines and basically being treated horrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Wells Fargo Pearl District Branch
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by winston, Apr. 01, 2011
I have been a Wells Fargo customer for 25+ years and I have finally had enough of its poor customer service. I have been Wells number one fan until 12 months ago and from that point, everything from loans, transferring money, charging me for a safe deposit box I don't have, and the rudest, most condescending staff I have ever encountered has led me to the decision to move away from the bank. The service manager Dara need a lesson in service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pearl District Branch at Portland, OR
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Overall Ratingby winston, Apr. 01, 2011
I have been a Wells Fargo customer for 25+ years and I have finally had enough of its poor customer service. I have been Wells number one fan until 12 months ago and from that point, everything from loans, transferring money, charging me for a safe deposit box I don't have, and the rudest, most condescending staff I have ever encountered has led me to the decision to move away from the bank. The service manager Dara need a lesson in service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pearl District Branch at Portland, OR
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Stay away
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by aabsm, Mar. 29, 2011
I've had a major business account with this bank for several years. They have always been combative, and make you feel like they're your customer rather than the other way around. This bank changes their policies willy nilly, and arbitrairily assigns check holds when they feel like it. They charge excess fees, and invent silly fees to charge. In just the past 2 weeks, they have put a 10 day hold on a local bank check and caused us problems, they have also put a 7 day hold on a local cashier's check treating it like an out of town check, then charging us a cash deposited fee on top of that. This bank charges us $50+ per month just because we deposit cash! Stay away, we are in the process of getting out ourselves.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sylacauga Office at Sylacauga, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby aabsm, Mar. 29, 2011
I've had a major business account with this bank for several years. They have always been combative, and make you feel like they're your customer rather than the other way around. This bank changes their policies willy nilly, and arbitrairily assigns check holds when they feel like it. They charge excess fees, and invent silly fees to charge. In just the past 2 weeks, they have put a 10 day hold on a local bank check and caused us problems, they have also put a 7 day hold on a local cashier's check treating it like an out of town check, then charging us a cash deposited fee on top of that. This bank charges us $50+ per month just because we deposit cash! Stay away, we are in the process of getting out ourselves.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sylacauga Office at Sylacauga, AL
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CARLSBAD MAIN BRANCH
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by onetime, Mar. 23, 2011
THIS LOCATION IS AWESOME YOU ARE IN AN OUT IN SECONDS LITERALLY, THEY ALWAYS HAVE LITTLE SNACKS LAYING OUT FOR CUSTOMERS. THE STAFF IS ON POINT WITH EVERYTHING, VERY GENIUNE PEOPLE. THERE PERSONAL BANKERS ARE AWESOME GUYS. VERY SHARP THERE STORE MANAGER REALLY HOLDS THE FORT DOWN NICELY.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Carlsbad Main Branch at Carlsbad, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby onetime, Mar. 23, 2011
THIS LOCATION IS AWESOME YOU ARE IN AN OUT IN SECONDS LITERALLY, THEY ALWAYS HAVE LITTLE SNACKS LAYING OUT FOR CUSTOMERS. THE STAFF IS ON POINT WITH EVERYTHING, VERY GENIUNE PEOPLE. THERE PERSONAL BANKERS ARE AWESOME GUYS. VERY SHARP THERE STORE MANAGER REALLY HOLDS THE FORT DOWN NICELY.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Carlsbad Main Branch at Carlsbad, CA
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Wedgwood Branch, Seattle, WA
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by clare, Mar. 22, 2011
Assuming that their ATM machine which invites you to buy stamps does not charge extra for them -- a silly assumption, to be sure, but then when you buy stamps at supermarkets, for example, they do not charge extra -- I decided to buy some stamps after depositing my checks. I then realized -- too late to do anything about it -- that they charge an almost $2 fee for 18 stamps! That is at least 4 more stamps worth! Outraged, I went inside to see if I can return the stamps, get my money and just go across the street to buy them at the post office. $2 is not a lot of money but I really did not want to be an enabler in such a rippoff. But there was no sympathy for me inside the Wedgwood Branch, even though we have been with the bank for many, many years and have been outstanding customers. I was told they were not responsible for their ATMs, that the ATM did post the price (true, but at the very end of the process while there is no warning on the initial screen that there is such a high mark-up), and that I could basically fly a kite. The manager was defensive and even rude. I am seriously considering taking my business elsewhere
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wedgewood Branch at Seattle, WA
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Overall Rating Office Environment & Staffby clare, Mar. 22, 2011
Assuming that their ATM machine which invites you to buy stamps does not charge extra for them -- a silly assumption, to be sure, but then when you buy stamps at supermarkets, for example, they do not charge extra -- I decided to buy some stamps after depositing my checks. I then realized -- too late to do anything about it -- that they charge an almost $2 fee for 18 stamps! That is at least 4 more stamps worth! Outraged, I went inside to see if I can return the stamps, get my money and just go across the street to buy them at the post office. $2 is not a lot of money but I really did not want to be an enabler in such a rippoff. But there was no sympathy for me inside the Wedgwood Branch, even though we have been with the bank for many, many years and have been outstanding customers. I was told they were not responsible for their ATMs, that the ATM did post the price (true, but at the very end of the process while there is no warning on the initial screen that there is such a high mark-up), and that I could basically fly a kite. The manager was defensive and even rude. I am seriously considering taking my business elsewhere
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wedgewood Branch at Seattle, WA
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Wells Fargo Bank ,South brunswick NJ
Overall Rating
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Waiting Time
Other Services
by Gallu, Mar. 14, 2011
Please never have any account with this bank.The representatives are not friendly.Especially Nadeem(Representative's name),it is a real waste of time to deal with these people.These people need to learn to help customers & not complain about their own duties with Wells Fargo.If you are unhappy with your job please quite.Don't be a pain to customers
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, South Brunswick at Kendall Park, NJ
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gallu, Mar. 14, 2011
Please never have any account with this bank.The representatives are not friendly.Especially Nadeem(Representative's name),it is a real waste of time to deal with these people.These people need to learn to help customers & not complain about their own duties with Wells Fargo.If you are unhappy with your job please quite.Don't be a pain to customers
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, South Brunswick at Kendall Park, NJ
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IN TRANSITION
Overall Rating
Office Environment & Staff
Waiting Time
by pauldit, Mar. 14, 2011
It is my understanding that this Branch used to be a Wachovia bank. It takes time to make a transition, and I see a different group of people here now than was there a rew months ago. I'm glad this branch is there and I believe they have done a wonderful job in transition.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Tarrant And Beach Branch at Keller, TX
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Overall Rating Office Environment & Staff Waiting Timeby pauldit, Mar. 14, 2011
It is my understanding that this Branch used to be a Wachovia bank. It takes time to make a transition, and I see a different group of people here now than was there a rew months ago. I'm glad this branch is there and I believe they have done a wonderful job in transition.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Tarrant And Beach Branch at Keller, TX
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Terrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JKerouac, Mar. 11, 2011
My parents use this bank (they're new to it) because they're in assisted living next door. That's the ONLY reason. This "banking" facility is run by children and they're ridiculously unorganized and stupid. If they open a drawer looking for a form, that drawer is crammed with various papers. Shame on Wells Fargo for keeping this branch open. I'm trying to get my parents to move to a real bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Lake Murray Village at La Mesa, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JKerouac, Mar. 11, 2011
My parents use this bank (they're new to it) because they're in assisted living next door. That's the ONLY reason. This "banking" facility is run by children and they're ridiculously unorganized and stupid. If they open a drawer looking for a form, that drawer is crammed with various papers. Shame on Wells Fargo for keeping this branch open. I'm trying to get my parents to move to a real bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Lake Murray Village at La Mesa, CA
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Horrible Customer Service / Oak Mountain
Overall Rating
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by longtimecust, Mar. 09, 2011
We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby longtimecust, Mar. 09, 2011
We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Drive up Tellers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by davfit, Mar. 07, 2011
Well the Tellers used to be quick and friendly BUT seems theirs a new Batch of slow unfriendly untrained( not to used for public} Tellers Here... I've made 8 deposits in last 2 or 3 weeks always first to arrive ...last to leave???? Rating used to be all Fives.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby davfit, Mar. 07, 2011
Well the Tellers used to be quick and friendly BUT seems theirs a new Batch of slow unfriendly untrained( not to used for public} Tellers Here... I've made 8 deposits in last 2 or 3 weeks always first to arrive ...last to leave???? Rating used to be all Fives.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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