Wells Fargo Bank, Review

Sandra Mondy
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by Gram5, Jul. 20, 2020

I am going to change banks. I've been here since 1984. Service is so S L O W. Why did u close the bank on keys ferry? I really am tired of having to wait 15 to 20 mins in drive thru. Doesn't matter what time of day or what time of month. Always have to wait. Open other branch up. Hwy 42 is so inconvenient. I only go once a month to make a deposit.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mcdonough Branch at Mcdonough, GA
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Double Bad Service and they lead you on.
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by ShameOnWELLS, Mar. 25, 2020

I recently had illegal activity in my accounts. I called the bank to discuss as I had figured out what happened and who and how. I was transferred to Fraud and was told to go change the account name, log in data and password, which i completed immediately. That was all that was needed I was told. Before I knew it, and with no notice, my debit card, access to both savings and checking had been closed. These accounts are in a trust and receive my retirement pensions. Now I am supposed to go to the bank to change everything. COVID-19 Shelter in Place WELLS FARGO. I am not going to the branch until this is over. Meanwhile everything is messed up and my pension check is due on the 1st which I dont know what will happen. The fix was a simple one, someone I know went in and took money. I had given it to him before, but this time i was not here and he just assumed all was good, and his accounts are frozen also. TURN OFF your auto password and log-in info. He would not have been able to gain access if I did not allow my computer to keep this info. My mortgage payment to Wells Fargo is due from these accounts on the 5th. I wonder will they still debit these CLOSED Accounts. Want to place a bet?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Phoney smiles, BAD service!!
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by Bonn2, Dec. 19, 2019

Dont fall for their insincere smiles!   I soon found out I was being charged for things that I should have gotten for free!  I have been with wells fargo for many years.  I have a business, saving, and my son has several accounts with them as well (he is linked to my account).  I was beong charged for MANY services I should not have!!   I was recently out of town on business and went to a different wells fargo branch and the woman who helped me was surprised I was paying for the service I asked her for!  She then had my account changed so i wouldnt be charged for that service again!   My newtown branch employees NEVER bothered telling me.  I went to the newtown bank the following week for a very large bank check.  I shortly returned because I forgot another transaction.  The manager of the bank was just standing next to the teller, her arms crossed, smiling and just standing there while I just stood there waiting!!  I believe she was purposely ignoring me.  When she finally looked up, i joking said “shooting the breeze I see”.  She chucked and she still stood there doing absolutely nothing.  Finally, she casually just slowly walked around, again doing nothing as I stood there.  I waited for the other teller to finish with her customer.  There was a few other negative ordeals that happened that very day but I will stop here. From all my years of working with banks, Wells Fargo in Newtown is by far the worst yet!!   I am fairly certain any other bank you choose would be have at least some integrity, and care about not wasting your time!!  I am quite certain Newtown Wells Fargo is lacking any professionalism/integroty whatsoever.  I will never be doing business with them again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Newtown Branch at Newtown, CT
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Negative experience with RO
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by MichaelaG, Oct. 16, 2019

I have had the worst banking experience in my life yesterday, at the East Point, GA branch.

I have a WF personal checking account and an insurance company sent me a refund check for my business name. I had closed my business account in December and was now required to open a new one.

I met with RO, who looked at my llc paperwork and asked for my EIN. I told him that I'm doing everything through my SSN. He said that I needed an EIN. I told him that I'm the only member and a single-member-llc is a disregarded entity by the IRS

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For federal income tax purposes, a single-member LLC classified as a disregarded entity generally must use the owner's social security number (SSN) or employer identification number (EIN) for all information returns and reporting related to income tax. For example, if a disregarded entity LLC that is owned by an individual is required to provide a Form W-9, Request for Taxpayer Identification Number (TIN) and Certification, the W-9 should provide the owner’s SSN or EIN, not the LLC’s EIN.

Longer version here.  https://www.irs.gov/businesses/small-businesses-self-employed/single-member-limited-liability-companies
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He told me that I was wrong. I asked him to call his superior so that they can clarify it for him. He said that he didn't need to ask anyone, because he knew. I told him that he was obviously not educated on the subject and he walked out and got 2 other guys to stand in his office and tell me that I didn't know what I was talking about and tried to intimidate me to leave.

This was absolutely ridiculous behavior. How can you have people working in a customer service capacity that don't know the rules and have too fragile an ego to try to ask someone else to make sure about the situation?

He never even bothered looking at my checking account, which had a substantial amount in it - so, I clearly wasn't trying to scam them for a $ 500 check. Maybe it's because I'm a woman, maybe it's because I'm white. Who knows. Bottom line is that they were wrong and weren't willing to even entertain that possibility and treated me with huge disrespect.

Fortunately, when I had calmed down, I called the Moreland Ave branch and spoke to Mr. AC, who was educated enough to know that I was correct and he helped me open the account, so that I could deposit the check.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dorsey East Point Branch at Atlanta, GA
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Real people
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by GolDvsFaiT, May. 25, 2019

All the branches I’ve dealt with the Prescott and Prescott Valley region of Arizona have been amazing. Unlike many of the local banks the staff is genuinely helpful and understanding. Personally the branch over in the Frontier Village is my favorite!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Time to get back the Constitution
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by Constation, Jan. 28, 2019

I have been a costumer of Wells Fargo For 8 years and recently we discovered that  Wells Fargo gave two mortgage loans on each of or two homes one in Valdez Alaska and one in Cottonwood Heights UT to Karen Stokes formerly Karen Cummings.  The realtors that we worked with on these two homes are Sound Realty Alice Mcdonald in Valdez and Jim Williams Realty Spencer Wheatley in Cottonwood Heights Utah. Jake Kilgtow in Wilson WY apparently has been involved with this fraud in WY.  The Bank Manager in Valdez literally was from Jamaica of which is awesome, but she literally was working stocking shelves at Safeway on a J-1 Visa four years ago and somehow became the bank manager, she lied to me saying I had no mortgages on my homes, We heard she fled town.  While I was in Wilson Wyoming I had another Bank Manager tell me I had no loans getting lied to again. The Jackson Hole banker printed out the loans and was very concerned and professional but Wells Fargo has done nothing about the fraud.  I guess the people that had there lives destroyed by the Valdez Police department, banks, realtors and attorneys where there homes went empty after Jeremy O-Neal and Matt Wadsworth of Providence medical Center. Wells Fargo and First National Bank Alaska (FNBA) who set these Americans up for failer and with Sound Realty left the home off the market in some some cases for 2 plus years just so illegal mortgages could be pulled and it appears that they left the heat off on purpose so the pipes would freeze so the realtor and the contractor Mike Hamilton Construction and Dan Vandermulen could double dip getting a higher then necessary construction loan spend 1/4 on to fix it for there own and invest the rest with Paul Moore, Platt River Equity, Rittman and Nyquist financial. Class act Pyramid Pool Investment scheme ripping off the hark working people of our Country,  Attorneys that appear to be involved Quackenbushes, David Henderson, Kara Hyquist, Lynda Lymon, Evan Bareckman and Brenna Bell and Clarkson.  I Went to the Valdez PD and they showed me who they are by not investigating it, because this would mess up the assets they have have accumulated getting mortgeges for a brilliant Pyramid Pool Investment that is sure to crash our econamy.  Then I went to the FBI in Anchorage and met with some one who claimed to be an agent and he give me a bossiness card with a .net e-mail instead of a .gov and the e-mail went to some David Blankenship.  We have the title recorder at the city hacking titles, Eric Bobo the State of Alaska digital security officer hacking changing titles at the state of Alaska and the City DA Jake Stacer setting citizens up so Wells Fargo, First National Bank Alaska William Stark, Doug Longacre, Bill Walker and Brenna Bell and Clarkson Law can get away with hurting famlies, embezzlement and fraud While Bright Solutions and Lee and Lucas Brown of Tune Geeks in the Woods can hack the City computers trying to destroy the proof of this Fraudster Pyramid Pool Group that is going strong.    Time to take back the constitution!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Valdez Branch at Valdez, AK
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Division Manager Sentry Management
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by Nunu13, Nov. 09, 2018

 The branch manager for the Berwick Plantation SAVANNAH ya location of Wells Fargo is absolutely the most unprofessional, inappropriate and disappointing representative your bank could have. The way our client, Board President was treated yesterday was appalling. She simply needed to close an account of less than 300.00 and was abused, our firm torn down, refusal to assist her even though she had an authorized signatory letter, the By laws and covenants.  What our board conveyed to us as to how they were treated and what this person had to say about my firm who has zero dealing with us was shameful and embarrassing to our client which was once your client.  Is this how you treat people who need to close and account? You humiliate them in public in the presence of other customers?  Your Branch Manager for this site just secured the loss of any clients we would have referred to you.   You lost the opportunity to be considered for a 1.3 million dollar loan project we had been discussing.  Never will I allow our clients to consider your banks again after the total lack of regard for our Board President and the need to humiliate her and I would caution very carefully should you continue to allow this person to serve in the BM capacity what slander and libel is and not to take for granted they may say anything they wish without repercussion.  I would recommend to any one thinking of using this bank specially this branch never to do so.  They do not value the client.  They allow abuse and what we deem a complete and total failure of customer service and professionalism and of the Branch Manager is not looked into for what happens yesterday then it speaks volumes as to why they felt they could behave in this manner.  We will be reporting this to Wells Fargo board of directors for Wells Fargo and file a grievance with regarding what took place at that branch yesterday.  I reiterate that my company will never consider Wells Fargo for any type of banking or lending needs and remove any opportunity we discussed with you to provide a possible loan for our client of 1.3 million dollars for a project upcoming.  As a result of your branch manager never wipukd Wells Fargo be considered.  

We will get the account closed.  We will be filing grievances with every entity appropriate and will never allow Wells Fargo to provide any banking need to our clients.  

* this review was made on Wells Fargo Bank, Berwick Branch at Savannah, GA
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Branford, Ct Branch
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by AndreaM, Aug. 03, 2018

I love this branch,  everyone is so nice... The manager sits and answers all my questions... Very happy

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Branford Branch at Branford, CT
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Need better hours
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by JasperMakes8, Aug. 02, 2018

Need later hours for those who work in Houston. At least 2 days a week stay open until 8 pm.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cleveland Branch at Cleveland, TX
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Waiting time was ridiculous
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by Liz11, Jul. 26, 2018

I waited over 30 minutes to be seen by one of the bankers and no one said anything to me and one of the tellers went to assist someone else before me. I’m not the one to complain but I just wasted my time and no was took the time to inform me about the wait time. One of the young ladies (teller) was kind to me so that’s why I gave the 3 stars other then that it was such a bad expericance. Not enough staff defiantly needs improving.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fleming Island Branch at Fleming Island, FL
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Wells Fargo service
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by AFlores, Jul. 23, 2018

Used to have good Customer service but the last 3 times I have been there they have directed me to another bank thats a mile away because they just dont have time.. They made me wait twice to pay off a house to end up ssying they couldnt do it.. notarize a paper they could not help..

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Forest Lane Branch at Dallas, TX
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Awesome bank
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by Janab, May. 09, 2018

Extremely friendly, quick and efficient.  Thank you for your service

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hiram Branch at Hiram, GA
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Charlita Brooke, awful customer service manager!!
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by dami2, Apr. 28, 2018

Although I've been Wells Fargo's customer for over 9 years but I closed my account after I moved to Hunt Valley area.  This Wells Fargo's branch has a nasty and absolutely unprofessional attitude and  customer service.  Looks like Charlita Brooks is a part time employee; however, I have been dealing with her a few times and gave up Wells Fargo bank altogether!! She has been ling to me about bank rules regarding cashier's check and did not let me to withdraw from my own account while I was able to do the same request at the Wells Fargo York Rd and Timonium right after I left Hunt Valley branch. Charlita Brooke is one unprofessional bank employee and it is huge shame on Wells Fargo management as how come and based on what qualifications they have hired this nasty women!?  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
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Wells Fargo Bank, Ballston Metro Branch at Arlington, VA
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by twitkow1, Apr. 11, 2018

I was recently a victim of the relatively widely known craigslist fraud/ scam that resulted in me depositing a significant amount of money into a craigslist's scammer's "movers account" at Wells Fargo. Realizing that I had been scammed approximately 24 hours after the deposit, I began efforts with my bank, Wells Fargo, and the police to recover the deposit before the reversal of the fake cashier's check occurred in my account. At the local Ballston Metro branch (where I had made the deposit), the bank manager (Mayowa) and teller (Porcia) were some of the most caring, sympathetic, and hard working people I have encountered. They took immediate action and worked diligently to help me recover my money after the Wells Fargo fraud personnel conducted a quick and effective independent evaluation (taking only approximately 8 total hours) of the fraud I was alleging. The bank was then able to end the bank's relationship with that individual so as to prevent anymore deposits from unsuspecting victims into that account. Additionally, the bank will no longer allow deposits of this sort beginning in May to effectively get out front of and hopefully prevent these unfortunate circumstances from happening. Finally, I know my story is unique and does not describe the normal course of business that you will have with the bank, but if you are looking for a bank that cares about people (even those who are not it's own members like myself), look no further. You will be treated with the utmost respect here and can rest assured that the bank will take action quickly and effectively to ensure that you are taken care of. I will be forever grateful to the Wells Fargo fraud personnel, but more so to Mayowa and Porcia for being such caring and good people, and helping me prevent these fraudsters/scammers from stealing my money. This is a bank you can trust (especially this Ballston Metro branch), and I hope my story inspires you to conduct whatever potential banking transactions you are contemplating at Wells Fargo.

* this review was made on Wells Fargo Bank, Ballston Metro Branch at Arlington, VA
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Great, Professional Service
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by JCDU, Apr. 09, 2018

Came here to ask about opening a retirement account.  Although they were so busy that day, the wait time was short and they were very helpful.   They answered all of my questions. Wish I could remember the names of the lady and gentleman who helped us.  Thanks for your time!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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Concerning Incident
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by Katey, Mar. 29, 2018

While the bank managers are nice, I went up to the teller to make a large deposit. She asked me to confirm an amount that was $400 less than my count on the deposit. When I questioned her count, she told me I must not understand that there are a lot of singles in my bag and that I was off in my count. I asked her to return my money, and it was indeed $400 more than her count when I recounted it. Very shady, I wonder how many businesses send their employees over with a deposit and are shorted money?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Paces Ferry Branch at Atlanta, GA
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Kevin
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by kjpn, Jan. 20, 2018

Always the best service. Never had a problem. Courtesy from every staff member.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Satyr Hill Branch at Parkville, MD
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Wells Fargo Branch, Bengal Blvd.
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by bbbbankmeanies, Dec. 05, 2017

I went to Wells Fargo to deposit some money that I had acquired from my business that was mostly in 10's, and was questioned by Shelley the bank teller and I quote "What's with all the 10's?" First of all, you are a bank and the last time I checked 10 dollar bills were accepted . I think it is incredibly rude and in poor professional conduct to ask why I have so many 10 dollar bills and ask me to explain that I own a business. I have never had a problem with Wells fargo but now I am truly considering changing not only my personal account but also my business account with wells fargo, Thanks Shelley!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bengal Boulevard Branch at Salt Lake City, UT
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Good Branch to bank
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by Vijay, Oct. 16, 2017

Excellent Personal account support

At this branch you will find the best attendant a banker could offer you, i was attended by Joshua to open my Safe locker account and he was very fast, efficient, and clear with all instructions. It will be easier to bank there than the other banks. Thanks Joshua.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Capitol Center Branch at Carson City, NV
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Excelent Services
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by Impactdw, Oct. 06, 2017

Excelent business account support
Usually i dont leave reviews, but i couldnt avoid this one.
At this branch you will find the best attendment a banker could offer you, i was attended by Nidia to open my business account and she was very fast, efficient, and clear with all instructions and also pacient. Everytime i need something she respond promptly. If you are a business owner in the area you have to open an account with her. It will be easier to bank there than the other banks. Thanks Nidia.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Little Havana Branch at Miami, FL
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