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Wells Fargo Bank, HARBERT PLAZA BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
No Gold Medallion Notary Service and customer service horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unhappygoldmedallion, Oct. 12, 2021
I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers. I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore. I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME. VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me. That is what they get paid the big bucks for. Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service. I told her the problems I was having and what poor service I received. That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it. I am so disappointed in that bank. I will be looking elsewhere.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappygoldmedallion, Oct. 12, 2021
I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers. I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore. I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME. VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me. That is what they get paid the big bucks for. Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service. I told her the problems I was having and what poor service I received. That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it. I am so disappointed in that bank. I will be looking elsewhere.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
Was this review helpful to you? Yes, No Report Abuse
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