Wells Fargo Bank, Harbert Plaza Branch

Name:Wells Fargo Bank, Harbert Plaza Branch
Full Service Brick and Mortar Office
Review:857 client reviews
Location:1901 6th Avenue North
Birmingham, AL 35203

Jefferson County
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FDIC Cert:#3511

The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4876, view all, view on map
Total Assets:$1,779,504,000,000
Total Deposits:$1,524,535,000,000
Total Equity Capital:$171,105,000,000
Total Domestic Office Deposits:$1,504,343,000,000
Net Income:$17,577,000,000
Quarterly Net Income:$4,135,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%

Client Review

857 client reviews of Wells Fargo Bank scored 2 out of 5.

No Gold Medallion Notary Service and customer service horrible
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by unhappygoldmedallion, Oct. 12, 2021

I would rate the bank -10 if that was an option. I called the 800 customer service after giving all my info and "first born" to just talk to someone in Birmingham about a Gold Medallion notary. I have been with the bank 30 years, through 3 takeovers (South Trust, Wachovia and now Wells Fargo) and this is how they treat their customers. They said they dropped that service without any notification to customers.  I talked with a flunky (I think his name was Daniel)in Birmingham and he checked with his supervisor and told me they do not offer that service anymore.  I told him I talked with a friend in another bank in town and she told me that is a very important service they must offer to their clients in their Trust Department, that is it a bonded service. The transaction had to be proven and searched before they can put their Gold Medallion on the document. I asked to talk to his supervisor and he left me on hold for ten minutes (until I hung up) and NO ONE TALKED TO ME.  VERY POOR SERVICE. The supervisor could have at least taken the time to talk to me.  That is what they get paid the big bucks for.  Instead I had to go back to the 800 customer service and go through all the private information that they require, AGAIN. She finally hooked me up with someone in Birmingham called Whitney and she told me they do not offer that service.  I told her the problems I was having and what poor service I received.  That the supervisor did not even take the time to talk to me when I called the first time. She said she will make out a complaint and I asked her to send me a copy of it.  I am so disappointed in that bank.  I will be looking elsewhere.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Harbert Plaza Branch at Birmingham, AL
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