Truist Bank, PLAZA AMERICA BRANCH
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69 client reviews
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| Name: | Truist Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1872 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | TRUIST FINANCIAL CORP |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 1932, view all, view on map |
| Website: | www.Truist.com |
| Total Assets: | $523,132,000,000 |
| Total Deposits: | $402,078,000,000 |
| Total Equity Capital: | $60,832,000,000 |
| Total Domestic Office Deposits: | $402,078,000,000 |
| Net Income: | $5,043,000,000 |
| Quarterly Net Income: | $1,366,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
69 client reviews of Truist Bank scored 2.5 out of 5.
Consistently poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nicegirl, Nov. 07, 2022
I had to move my bank box here due to bank location closure. I have had complimentary bank box for 20+ years. When I moved my bank box there, I was assured that I would have the same arrangement. I just received a bill. I called the 1800 # who said they could not help me and that I need to go into the bank. I went into the bank and they said that they could not help me. This has be one of many maddening experiences with Truist and this location. I miss Suntrust’s exemplary customer service. I am slowly starting to move my business to other banks.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Plaza America Branch at Reston, VA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nicegirl, Nov. 07, 2022
I had to move my bank box here due to bank location closure. I have had complimentary bank box for 20+ years. When I moved my bank box there, I was assured that I would have the same arrangement. I just received a bill. I called the 1800 # who said they could not help me and that I need to go into the bank. I went into the bank and they said that they could not help me. This has be one of many maddening experiences with Truist and this location. I miss Suntrust’s exemplary customer service. I am slowly starting to move my business to other banks.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Plaza America Branch at Reston, VA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by WILLNVERUSETHISBANK 2023-01-05 15:13:39
On Dec 9, 2022, I made a large deposit into a relative's acct. Never recieved any verification, nor would the person verify the reciepient's address... although he is my ONE of my brothers who live in the SAME town as the branch I used! - THe MAIN BRANCH IN WHITEVILLE NC! I did not ask for his acct number, I simply wanted to ensure the CORRECT acct received the deposit... also there are more than 1 persons in that town with the SAME name!! I'VE CALLED SINCE DEC 9, 2022 - NEVER GET A PERSON- ONLY AUTOMATED MCH, AND I'VE LEFT MANY MESSAGES WITH WHY I CALLED, MY FULL NAME AND PHONE NUMBER WITH AREA CODE..... TODAY IS JAN 5, 2023 - AND STILL NO PHONE CALL FROM TRUIST IN WHITEVILLE NC! PATHETIC DOESN'T EVEN BEGING TO DESCRIBE THE CUSTOMER SERVICE!! I will NEVER use that bank - and I almost was about to change banks - - WILL NOT BE TRUIST -- EVER!!!
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