Full Service Brick and Mortar Office
Review: 2.5star68 client reviews
Location:11600 Plaza America Dr
Reston, VA 20190

Fairfax County
View Other Branches
FDIC Cert:#9846

The Bank

Name:Truist Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2005, view all, view on map
Total Assets:$527,530,000,000
Total Deposits:$407,515,000,000
Total Equity Capital:$57,994,000,000
Total Domestic Office Deposits:$407,515,000,000

Client Review

68 client reviews of Truist Bank scored 2.5 out of 5.

Consistently poor service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Nicegirl, Nov. 07, 2022

I had to move my bank box here due to bank location closure. I have had complimentary bank box for 20+ years. When I moved my bank box there, I was assured that I would have the same arrangement. I just received a bill. I called the 1800 # who said they could not help me and that I need to go into the bank. I went into the bank and they said that they could not help me. This has be one of many maddening experiences with Truist and this location. I miss Suntrust’s exemplary customer service. I am slowly starting to move my business to other banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Plaza America Branch at Reston, VA
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1 comment. Add a comment

by WILLNVERUSETHISBANK 2023-01-05 15:13:39
On Dec 9, 2022, I made a large deposit into a relative's acct. Never recieved any verification, nor would the person verify the reciepient's address... although he is my  ONE of my brothers who live in the SAME town as the branch I used! - THe MAIN BRANCH IN WHITEVILLE NC!  I did not ask for his acct number, I simply wanted to ensure the CORRECT acct received the deposit... also there are more than 1 persons in that town with the SAME name!! I'VE CALLED SINCE DEC 9, 2022 -  NEVER GET A PERSON- ONLY AUTOMATED MCH, AND I'VE LEFT MANY MESSAGES WITH WHY I CALLED, MY FULL NAME AND PHONE NUMBER WITH AREA CODE..... TODAY IS JAN 5, 2023 - AND STILL NO PHONE CALL FROM TRUIST  IN WHITEVILLE NC!  PATHETIC DOESN'T EVEN BEGING TO DESCRIBE THE CUSTOMER SERVICE!! I will NEVER use that bank -  and I almost was about to change banks - - WILL NOT BE TRUIST -- EVER!!!

All Reviews...

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