U.S. Bank, Review

Condescending much??
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by Imightgoelsewhere, Jul. 18, 2012

Yes Mr. Banker, I understand that my debit card is tied to my checking account, I knew that 15 years ago when I got my first debit card. The girls at the front counter were amazing as usual, but if you need to sit down with a banker, you might want to go somewhere else. The banker I spoke with was so condescending, it was unbelievable. I have never been treated that poorly in a place of business, and it ends up being the people that I let hang on to my money. I also have my mortgage thru us bank, you think they might actually care. I'm seriously considering pulling my $$$ out and going elsewhere.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stillwater Branch at Stillwater, MN
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Poor Customer Service
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by 999poorbank999, Jul. 18, 2012

As far as banks go, this one is bad.  They have really forgotten the meaning of customer service.  I got the feeling it was time to change banks when management starts agruing with customers.  I will say one positive thing...their online banking is quite good, bypasses their horrible customer service practice.  If you like waiting in line, arguing with managment, and having to defend against fees that result from the fault of the staff, do your banking here.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Laramie Branch at Laramie, WY
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Oh Just Boo!!
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by boodoos2usbank, Jul. 14, 2012

I called customer service to verify Saturday hours for the branch in Schnucks on Watson Rd--supposed to close at 4pm.  I got there at 3 minutes till, 3.57.  They shut off the lights, and when I asked if it was really too late to the girl at the counter, she said, "Oh, ya, we were slow so we are logged off, but we are open tomorrow or you can use the ATM."  (I couldn't use the ATM because I didn't have my card with me.)  3.57pm is not 4pm!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Crestwood Schnucks Branch at Saint Louis, MO
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Pharmacist
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by Linc, Jul. 07, 2012

I'll make it short and sweet.
We are closing on a house Monday, and they just now text me saying "don't think it will happen" on Sat 2pm.
We had a quote 2 months ago, loan approved 6 weeks ago, I called 10 days ago asking to see if anything else needed, they say they're working on it, I called Friday just to double check, assuming no other problems. The morgage banker said she'll call me back right away, took 3 hrs, finally call back bc I kept calling, told me she still haven't heard back from the under writer. Said she'll let me know tomorrow, didn't called, I called, didn't pick up, so I txted her cell phone and she finally txted me and said "don't think it will happen Monday".
Seriously, this is terrible is all I could say. I have personal and business acct and now morgage acct w them, but I definitely take it else where.
And if anyone decide to get morgage loan w US bank, don't go to this location, bc the morgage banker doesn't even remember my first name after visit with her 4-5 times.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lincoln Ticonderoga Branch at Lincoln, NE
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Keepers
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by Carebear, Jul. 03, 2012

This branch is always so pleasant to deal with, they are like friends to you and always call you by name and ask how you are doing. Service is always fast and efficient and there is never more than 1 person in line.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hercules Lucky Branch at Hercules, CA
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WARNING
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by sickandtired, Jul. 02, 2012

Just wasted 12 days on a bunk loan. Dealt with the most inexperienced, unprofessional, and rude bank employees and underwriters. Take some great advice, look other than US Bank for banking and loan services. US Bank - you need to train your employees and learn some professionalism. You have seen the last of my business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Paso Robles Albertsons Branch at Paso Robles, CA
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Rixter wants a boat
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by Rixter, Jul. 02, 2012

Hey, I'm just a guy who wanted to buy a boat.  Got approved in less than 60 seconds.  Then the Run-around began!  After a week of jumping through rediculas hoop after hoop after hoop, I finally got an approval & drove 75 miles to the office to sign, just to find their minds changed again!!!  Deal OFF!!!  Then an the asst.  Mgr. had one of her tellers lie to me by saying she was out of the office... Sure looked suprised when I showed up 60 sec later.    So I sicked my friend Wendy on'em....  They stink!  Do not give this corperation any business !!! EVER!!!    USBank, you STINK!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Paso Robles Albertsons Branch at Paso Robles, CA
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Best Service all the time
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by BudSayso, Jul. 02, 2012

Staff always helpful and they know people's name.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Forest Grove Branch at Forest Grove, OR
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Best Service all the time
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by BudSayso, Jul. 02, 2012

Staff always helpful and they know people's name.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Forest Grove Branch at Forest Grove, OR
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Loans
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by wendyraelene, Jul. 01, 2012

I have never dealt with a bank branch with such incompetent, under trained,and rude employees. During a loan process, they changed the market value of the item 3 times, said the loan paper work was ready, lied about an assistant manager being at lunch, etc. I am going district, region, BBB, Federal Reserve, etc., etc., with my complaints. Seriously, train your employees and your underwriters. US Bank is an embarrassment and will never see my business in the future.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Paso Robles Albertsons Branch at Paso Robles, CA
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Fabulous Service
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by happypuppy, Jun. 28, 2012

The drive thru service is over-the-top excellent. Led by Katie and Megan - I cannot say enough good things about this team. They are friendly, attentive and fast!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Crestwood Office at Saint Louis, MO
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love it
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by livingResponsibly, Jun. 27, 2012

i love US Bank.  here at the Louisville, KY / Tyler Center location, the reps are polite as can be and very fast.  

i'd like to point out that most of the reviews on this page seem to be the result of irresponsible people.  someone even wrote a review that says Bank of America, not US Bank! clearly no one is monitoring for validity of the reviews on this site or else US Bank would have a higher rating.  some of the weeds need to be pulled from this page.  

if you've had a good experience with your bank - post it in here.  too often people only come online to leave bad reviews.  no company is perfect, i'm sure some of the claims on this page are true but the fact is an outstanding company with $300 billion in assets wouldn't be here today if it truly provided "2 out of 5 star" service.  

 

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Taylorsville Kroger Branch at Louisville, KY
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Drive throughs have mirrored glass now so you can't see them berating you!
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by paulinohio, Jun. 18, 2012

Just a little upset that I have to leave town this morning, but can't because on Friday near closing my local Bexley Ohio branch forgot to give my drivers license back. My branch is 1 mile east of Bexley in what the upscale Bexley folks think is a ghetto, so when someone ventures over into their community they look them up and down through that mirrored glass. Well this time they walked around so much handing one another my ID that they forgot to give it back! Look, how about a little personal service people? How about getting rid of that mirrored glass because it appears we need to watch what YOU are doing with OUR things. At least the Kroger on Broad US Bank is open on the weekends!

* this review was made on U.S. Bank, Bexley Branch at Columbus, OH
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Angry and Sad to be losing my Ralph's U.S. Bank Branch
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by ralphscustomer, Jun. 16, 2012

I'm giving this U.S. Bank branch in my Ralph's (Kroger) store on Anaheim street in Long Beach, CA a 5 star rating, because they've been great.  I can't figure out why they're leaving this store, and that's what I'm angry about.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Long Beach Anaheim Ralphs Branch at Long Beach, CA
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Turned Our Money Over To The State
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by MBuckhorn, Jun. 13, 2012

US Bank in Hopkins, MN turned over to the state a large amount of our money from our CD because they thought our account was inactive.  We were able to get our money back from the state, though we are asking US Bank to reimburse the interest we lost.  The Hopkins branch manager will not return our phone call or email.  We have been polite for two months, but now that their assistant manager has told us they will not pay us the lost interest, we will be telling everyone we know about this incident.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hopkins Branch at Hopkins, MN
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Slow
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by dball00, Jun. 12, 2012

I have been waiting to hear on a boat loan approval for over a week.  First I thought it was the boat dealer but they kept telling me they were waiting to hear from Brandon at US Bank in Bryant, AR.  They had left messages with no response.  I finally call and also get the voice mail for Brandon.  How long does it take to get a loan for a boat?  This is the worse than getting approval on a mortgage and I have a savings account with this bank as well.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bryant Branch at Bryant, AR
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Worst Service Ever
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by bekindithelps, Jun. 12, 2012

My father, who lives in Fort Collins, Colorado, sent a check to me a week ago for my son to deposit in his account when he needed the funds.  He too banks with US Bank, and the check was drawn from his account with US Bank.  My son also banks with US Bank.  I signed the back of the check since it was made payable to me and my son went into US Bank to deposit the check in his US Bank account.  The teller said that I had to sign the back of the check paid to the order of my son and she needed my ID.  I did not have my ID, so we had to drive 25 miles back to get my ID.  My son then tells me the teller didn't give me the check back, I don't have the check."  So in route to my house to get my ID I called the bank to see if they could help us find the check.  I was spoke to very rude, told my son has the check and hung up on.  In the end if we had went to an ATM to deposit the check none of this would of happened.  We had to put stop payment on the check.  

* this review was made on U.S. Bank, Scottsbluff North Branch at Scottsbluff, NE
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What service! WOW!
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by MinnieS, Jun. 11, 2012

Looks like my Apple Valley branch now has a dedicated person who meets you at the door and guides you around the office. How nice! I have been coming to this branch for about a year and a half now and it was okay, but now it's great! Silly as it may sound, that smile sure brightened up my day! I would give them a "6" on staff, if I could!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Apple Valley Branch at Saint Paul, MN
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GREAT CUSTOMER SERVICE!!
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by kerrieltay, Jun. 11, 2012

I want to share with everyone the fantastic customer service at the U.S.Bank in Seattle Washington, actually it is the Magnolia Branch...
Everyone working at this branch is so polite and they will do their best to help you with your accounts.
Josh has really helped me and I really appreciate his attention and politeness.  I have done business with several banks in my past, from California to Nevada and U.S. Bank in Magnolia has far exceeded all of them in  their great customer service. If you're thinking of opening an acct. make sure you check out this bank in Magnolia, you won't be sorry...
Thankyou so much for all of your great service, especially Josh.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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Long lines
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by Claire, Jun. 08, 2012

I would love to do something else besides waiting in line at B of A. Glad this is for work otherwise i would close out my account.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hemet Branch at Hemet, CA
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