U.S. Bank, Review

Exceptional Loan Application Efforts
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by kitkeyes, Aug. 24, 2012

The management and staff are very knowledgeable, have great attitudes and are friendly and exceptionally good at their jobs.  They helped my wife and me through a difficult home equity application process.  They knew the neighborhood I lived in and insisted on an appraisal at the bank's cost when the desk value came in low.  They talked through the mitigation of risk issues with the underwriter in a debt consolidation setting.  Ultimately got us a 90% Loan to Value Ratio allowing us to pay off all our credit card debt with a 15 year Home Equity Line of Credit.  The interest rate was .35% lower that what was offered by a large competing bank for a small 70% LTV HE LOC.  US Bank rocks and the staff at the Melrose branch is the best!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Melrose Kroger at Nashville, TN
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Unbelievable!
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by NancyGirl, Aug. 24, 2012

What is going on with US Bank??? Just found out today that they have hired a company Phillips & Cohen (a known debt collection company) to "service my account."  In view of my history of on-time payments, I was curious to find out why?  My US Bank manager had no answer.  You are a great customer and we value your business.  Makes me wonder if this is a tactic to get good customers to pay off loans to inject needed cash into this business.  Poor communcations at the very least since the bank manager didn't have a clue as to why this was happening.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Interstate And Going Branch at Portland, OR
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US BANK Newberg, Incompetent & mistake prone
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by CharlesJeronimo, Aug. 22, 2012

US BANK Newberg, Oregon Branch messed up my 1k USD wire transfer. Manager Mr. Ryan Bridges not very helpful. Incompetent and or dyslexic workers. Their mistake is costing me approx. $180 to $200 loss of profits A DAY in my business. After these clowns fix it I will be taking my business checking needs elsewhere.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Newberg Branch at Newberg, OR
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Poor Customer Service
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by Jujilu, Aug. 21, 2012

I am changing banks.  The representatives at this branch have not been helpful in trying to resolve a mistake that is US bank's fault.  They haven't returned my phone calls, stating that they are busy and will look into it, but don't call back.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Greenhurst Albertsons Branch at Nampa, ID
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DO NOT TAKE CHECKS FROM US BANK
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by MadisonTaylorEntrees, Aug. 20, 2012

I TOOK A CHECK FROM SOMEONE THAT BANKS WITH US BANK AND IT BOUNDED. I GOT THE CHECK BACK FROM MY BANK AND TOOK IT TO A US BANK BRANCH THEY TOLD ME THE FUNDS ARE IN THE ACCOUNT NOW BUT WOULD NOT CASH THE CHECK OR GIVE ME A CASHIER CHECK I WOULD HAVE TO REDEPOSIT THE CHECK. WHY? SO IT WILL BOUNCE ONE MORE TIME. NOT I WILL NEVER TAKE A CHECK FROM ANYONE WITH US BANK

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Logan Smith's Branch at Logan, UT
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Martha McGuire
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by Buff, Aug. 20, 2012

Martha McGuire a 94 year old WW11 war vet and nurse who lives on Hood street in Sandy was recently told her account was overdrawn.  On investigation she was told someone who she had been helping stole some checks and, through forgery, cashed those checks in the amount total of $600.00.  U.S. Bank allowed those checks to be cashed fraudulently without even calling Martha.  The person was found and charged.  He was already in jail for another offense.  Martha was eventually sent a letter by the investigative end of U.S. Bank.  They stated it was Marthas fault!  Martha did not establish any of the policies that allowed the forger to cash her checks.  U.S. Bank has treated Martha, a very long time customer of the Bank, with dishonor and disrespect.  U.S. Bank and its branch in Sandy should be ashamed of themselves and rectify this abomination immediately.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sandy Branch at Sandy, OR
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C.Dahl
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by CDahl, Aug. 13, 2012

I love the staff at Lombard-Emerald.  Although U.S. Bank has annoyed me plenty of times, everyone who works at this place does a great job and takes care of the annoying mistakes that happen because a business has gotten too big to function properly (i.e. any company that only has 800 numbers answered by machines that transfer you to operators in foreign countries).
Great people there.  I might have left U.S. Bank long before if it wasn't for this branch's team.  THANKS GUYS!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lombard-Emerald Branch at Portland, OR
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Please rethink your home loan with US Bank
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by BauerIV, Aug. 06, 2012

I have been a memeber of US Bank for 20 years. Just recently I was given a call about how US Bank can save me money on a home loan. Like anyone I was wanting to refinance and drop my payments. Everything was great from Naila, who was the banker assisting me, to the rates which were better than what I am currently paying. After paying a small fee to get the ball rolling I get a phone call from Naila saying the branch manager, JILL ROSE, will not be accepting my application and that US Bank cannot help me. Not only does JILL ROSE not call me to explain the reason or try to help find another way US Bank could help me, she throws poor Naila in the middle. I'm not upset with Naila at all,  she did a great job. I'm upset with the way JILL ROSE can't call and find alternate ways of helping me and using Naila as the middle (wo)man. You think that after 20 loyal years to a US Bank they wouldn't discard you like garbage and would want to go the extra mile for their loyal customers. US Bank's motto, which is on every sign, reads " Five Star Service Guaranteed". If I had recieved "Five Star Service" from JILL ROSE(branch manager) I would be writing a positive review for this US Bank branch, instead this is a negative one and makes everyone else who helped me(Naila), look bad too. I'm sorry to say that after 20 loyal years to Mercantile- FirStar- and now US Bank, I will be looking for another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, O'fallon Square Branch at O Fallon, MO
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Great staff!
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by bigjoeingram, Aug. 03, 2012

This branch has been nothing but great - they outperform any branch I have been to.  I opened my account there, and then moved to the OC, and their service (even over the phone) out performs any branch in Orange County

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chino Spectrum Branch at Chino, CA
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Best Service I had in years!!
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by helpful, Aug. 03, 2012

The staff at the St. Robert Branch of US Bank always greats me with a smile and knows my name when I walk in. They are very helpful and always willing to go above and beyond for me. I appreicate the extra time they give me to making sure I am taken care of. Thanks Ladies!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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Never go to Carrie Brady
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by tarheel2519, Aug. 02, 2012

Do not deal with Carrie Brady, she messes up your transactions, puts your deposits in other peoples accounts, and has stolen from her branch and customers

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cold Spring Meijer Branch at Newport, KY
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M. B. Wolverton
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by 890dsa, Aug. 01, 2012

U. S. Bank, Rogue Valley Manor Branch, provides diverse and comprehensive banking services.  If complicated expertise is needed by local staff, it is promptly requested and provided by specialized banking experts in other offices.  Customers are greeted by name and requests are promptly addressed and acted upon.  If a customer has difficulty communicating needs, he or she is treated with patience, respect and courtesy.  Transactions are accurately and efficiently handled.     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rogue Valley Manor Branch at Medford, OR
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Great customer service
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by clakatos, Aug. 01, 2012

I have been using this branch for over a year and am completely satisfied with how they have handled various issues such as fraud, closing and re-opening account, money orders v cashier's checks.  Waiting time is less than 5 minutes in most cases and staff is always friendly!  Highly recommend this branch!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Covina Albertsons Branch at West Covina, CA
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Horrible service
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by flabbergasted, Jul. 31, 2012

HORRIBLE! Have been dealing with this since April and still not completed. It's one thing after another trying to get this completed, the information has been provided and yet they keep asking for one-offs. It has impacted our vacation, and the buyers ability to start the process of building. HIGHLY recommended to NOT use them, another bank has been talked to and can have this done in 1 week!!!

Add onto that the fact that my ATM card will not allow for deposit at other banks machines. As well my PIN number was considered invalid after I entered it correctly 4 times in a row (even though when I called into customer service I had to validate my call with PIN) I had to wait 24hrs for the card to unlock itself. I could still swipe the card, but not withdraw cash (which was great for our town's celebration days as they only take CASH at the vendors)!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Liberty Branch at North Liberty, IA
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Outstanding service from everyone
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by HordenLad, Jul. 30, 2012

Since coming to the USA to live we have had several banks because the general level of service in banks here has been worse than any bank we had in the UK.  However, when we opened our account here things changed.  Excellent manager, excellent counter clerks, great service.  Nothing is a problem

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Damonte Ranch Branch at Reno, NV
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Disappointed
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by dak1, Jul. 29, 2012

My husband & I have banked with US bank over 26 years, and we have had more rude tellers there, and more issue than I care to think about.  Firdt you go in there, and you have to wait forever to get helped.  Secondly, everytime we order checks and request they be sent to the 162nd brance at Safeway, they send them to our banl we opended the account with.  This last time it is now 1 month and counting.  There are a few tellers there who are fabulous, and there are others there, that are so rude to you they should be let go.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Heritage Safeway Branch at Vancouver, WA
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Fee trouble, rearranging accounts to place additional fees.
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by KajiraRaven, Jul. 27, 2012

I have had so many problems with this bank. Especially with them rearranging the times charges come through to add additional fees. At one point I left my US Bank account sitting at exact $0 and despite having free checking I was charged a $1 fee randomly and then a $35 overdraft charge on the $1 overdraft that they caused. And this is certainly not the only time such a thing has happened. Certain methods of covering overdrafts within the 24 hour grace period are considered not to "count" and are charged fees anyway. Overall the charges on this account have been awful. The service is mediocre at best, there are a couple of good tellers, but the bank managers treat people like children. They are condescending, if you don't have tens of thousands of dollars in their bank they act like you don't matter.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kirksville Branch at Kirksville, MO
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Horrible Customer Service
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by Natal, Jul. 26, 2012

Once again, utterly disappointed with the personnel at US Bank.  I have lucked out and gotten some good tellers, (this is really opposite of how it should be, the good should outweigh the bad) but 8 times out of 10, from tellers to bankers to bank managers....especially bank managers, I have gotten horrible service.  They are condescending know it alls.  You're a banker.  Not a scientist. Treat people with respect.  That's the path you chose.  You chose to deal with people, and contrary to what you've apparently been told, you are NO BETTER than your customers. I am moving all my business and my family's back to Wells Fargo. I am letting all my fellow classmates, family members, friends, business partners, etc. know how I've been treated.  I'm a single mom, going to school full time at Metro and working two part time jobs.  Right now my accounts may not be worth anything to you, but they will be, and so will the ones of the people I'm close to. (The people at the 800 Customer Service Number are wonderful).

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Denver Downtown 17th Street Branch at Denver, CO
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Just a Bank
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by srgeorge731, Jul. 24, 2012

This bank location has always been good to us.  I can't really say that there is anything exceptional about the bank but they are always timely and kind.  When we've had questions they've been willing to work with us and when we've needed new cards or a change of address we are in and out super fast.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Olathe Branch at Olathe, KS
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Nicest personnel
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by SalS, Jul. 19, 2012

I have read these comments and vehemnetly disagree with the naysayers! This branch has the nicest personnel who are very professional and courteous. From Pam, to Robert, Molly, and Mike I have always been treated with both dignity and respect. It reminds  me of the banks when I was a kid, people know your name and have your best interests at heart. Thanks gang.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Castaic Ralphs Branch at Castaic, CA
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