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U.S. Bank, Review
U.S. Bank, Review
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A great young man
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by akajojo66, Mar. 28, 2014
I visited the Vista Village Branch in Vista, CA today. Parking stinks & there is no drive up. That's okay though, the teller made up for the inconvenience. He was a young man named Pierce. He offered a friendly greeting upon my entry. W looked through $1 coins together & he remained enthusiastic, though it was nearing the end of the day. Pierce, thank you for a pleasant experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Vista Branch at Vista, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby akajojo66, Mar. 28, 2014
I visited the Vista Village Branch in Vista, CA today. Parking stinks & there is no drive up. That's okay though, the teller made up for the inconvenience. He was a young man named Pierce. He offered a friendly greeting upon my entry. W looked through $1 coins together & he remained enthusiastic, though it was nearing the end of the day. Pierce, thank you for a pleasant experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Vista Branch at Vista, CA
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US Bank Ranier Valley, Seattle WA review
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by Grim, Mar. 28, 2014
I just wanted to point out that normally my experiences with coming to your establishment have been pleasant, but today my experience with a teller named Ning was less than stellar. I walked up to the window with a smile and asked her how she was doing, totally unresponsive, and she was just rude and unfriendly throughout the transaction. Had this been my first experience here, I would have closed up my account and not returned. I know that it is normally not like this when I go there, but I thought you should know that you currently have a very weak link there, and she sure needs work on her customer service skills.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rainier Valley Branch at Seattle, WA
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Overall Rating Office Environment & Staff Waiting Timeby Grim, Mar. 28, 2014
I just wanted to point out that normally my experiences with coming to your establishment have been pleasant, but today my experience with a teller named Ning was less than stellar. I walked up to the window with a smile and asked her how she was doing, totally unresponsive, and she was just rude and unfriendly throughout the transaction. Had this been my first experience here, I would have closed up my account and not returned. I know that it is normally not like this when I go there, but I thought you should know that you currently have a very weak link there, and she sure needs work on her customer service skills.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rainier Valley Branch at Seattle, WA
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BAD AND UNSKILLED SERVICE
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by zicocaipi, Mar. 27, 2014
I am a kind of regular customer to the branch in Lake Elsinore, ca on Mission Trail..most of my business I do with the tellers, most times I see them doing nothing. I receive an item - check - I tried to deposit with the teller and she will not let me do it , no reasoning with her , she was just unskilled and plain ignorant...That item was written in spanish, -sent to me from overseas-I have done the same time of deposit many,many times and never a problem..her attitude made me walked away and opted to deposit through the ATM ,well she took it too personal and she retrieved that same check from the ATM and put a hold on that check for days ,being vindictive for no reason,since she felt I went around her rule and use the ATM. I have deposited many, many checks( bigger amounts) same as this type and never a problem. Its sad that they would do this to a person that banks regularly with them , at end of the day it is just plain unskilled on her part and I will change banks before my new statement gets generated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Elsinore Stater Brothers at Lake Elsinore, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby zicocaipi, Mar. 27, 2014
I am a kind of regular customer to the branch in Lake Elsinore, ca on Mission Trail..most of my business I do with the tellers, most times I see them doing nothing. I receive an item - check - I tried to deposit with the teller and she will not let me do it , no reasoning with her , she was just unskilled and plain ignorant...That item was written in spanish, -sent to me from overseas-I have done the same time of deposit many,many times and never a problem..her attitude made me walked away and opted to deposit through the ATM ,well she took it too personal and she retrieved that same check from the ATM and put a hold on that check for days ,being vindictive for no reason,since she felt I went around her rule and use the ATM. I have deposited many, many checks( bigger amounts) same as this type and never a problem. Its sad that they would do this to a person that banks regularly with them , at end of the day it is just plain unskilled on her part and I will change banks before my new statement gets generated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Elsinore Stater Brothers at Lake Elsinore, CA
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Unreasonable & rediculous fees
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by RoyLyons, Mar. 22, 2014
Poor customer service in assisting customers with a problem. An error during debit card transaction resulted in 6 overdrafts totalling $216,00, $36.00 each. A call to this facility, U.S. BANK on North Grand in Springfield, Illinois proved to be useless. After speaking with two ranking associates, there was no negotiating in an attempt to lower or waive these rediculous charges. One of these associates even hung up on me during my attempt to reason with her. Bad public relations.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Overall Rating Office Environment & Staff Other Servicesby RoyLyons, Mar. 22, 2014
Poor customer service in assisting customers with a problem. An error during debit card transaction resulted in 6 overdrafts totalling $216,00, $36.00 each. A call to this facility, U.S. BANK on North Grand in Springfield, Illinois proved to be useless. After speaking with two ranking associates, there was no negotiating in an attempt to lower or waive these rediculous charges. One of these associates even hung up on me during my attempt to reason with her. Bad public relations.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Mr.
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by jayka100, Mar. 19, 2014
I am a ex-banker. I have been with this bank since it was PFF. It keeps going downhill and I am going to have to change banks. Too bad, 25 years down the drain.
Jim Ketchum
San Dimas, CA
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, San Dimas Branch at San Dimas, CA
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jayka100, Mar. 19, 2014
I am a ex-banker. I have been with this bank since it was PFF. It keeps going downhill and I am going to have to change banks. Too bad, 25 years down the drain.
Jim Ketchum
San Dimas, CA
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, San Dimas Branch at San Dimas, CA
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by RoyLyons 2014-03-21 23:48:08
I too am an unhappy camper with customer service I received at the U S Bank's North Grand location in Springfield, Illinois. A mistaken debit card transaction resulted in 6 overdraft charges at $36 each for a total of $216 . Upon contacting the bank and speaking with two ranking associates there was no negotiating in attempt to lower or waive these rediculous fees. This was my first experience with this bsnk and I can guarantee you it will be my last.
Great Service and a Smile
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by DanO, Mar. 18, 2014
I needed to borrow money on my a house I owned to pay off bills and a credit card. I happen to be lucky enough to get Erick as my private banker. He was awesome and even went so far as to make sure that I got the promotional rate for the first six months. It saved me a couple of hundred dollars and every dollar counts for me, The entire staff is nice but Erick is super helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Bybee-Milwaukie Branch at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DanO, Mar. 18, 2014
I needed to borrow money on my a house I owned to pay off bills and a credit card. I happen to be lucky enough to get Erick as my private banker. He was awesome and even went so far as to make sure that I got the promotional rate for the first six months. It saved me a couple of hundred dollars and every dollar counts for me, The entire staff is nice but Erick is super helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Bybee-Milwaukie Branch at Portland, OR
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GREAT CUSTOMER SERVICE
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by ALDIEVA, Mar. 16, 2014
I JUST WANTED TO SAY HOW GREAT I WAS TREATED LAST WEEK . I SOLD MY MOTORCYCLE. I HAD OUT OF STATE TITLE.
I NEEDED TO GET SOMETHING NOTARIZED . THE PERSON AND I WERE TAKEN TO A PRIVATE ROOM BY IRENE . SHE TOOK CARE OF ALL THE PAPERWORK AND EVERYTHING I NEEDED WITH A SMILE. EVERYONE HERE JOHN, ADDIE ALWAYS HAVE A SMILE AND GOOD ATTITUDE . THANK YOU GUYS FOR ALWAYS MAKING ME FEEL IMPORTANT . AL DIEVA
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gilbert Fry's Branch at Gilbert, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ALDIEVA, Mar. 16, 2014
I JUST WANTED TO SAY HOW GREAT I WAS TREATED LAST WEEK . I SOLD MY MOTORCYCLE. I HAD OUT OF STATE TITLE.
I NEEDED TO GET SOMETHING NOTARIZED . THE PERSON AND I WERE TAKEN TO A PRIVATE ROOM BY IRENE . SHE TOOK CARE OF ALL THE PAPERWORK AND EVERYTHING I NEEDED WITH A SMILE. EVERYONE HERE JOHN, ADDIE ALWAYS HAVE A SMILE AND GOOD ATTITUDE . THANK YOU GUYS FOR ALWAYS MAKING ME FEEL IMPORTANT . AL DIEVA
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Gilbert Fry's Branch at Gilbert, AZ
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Don't Try to Withdraw Your Money
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by msrotti, Mar. 15, 2014
I went in to withdraw +20,000 and they did not have the money!!!! What???!!! Its my money. They said I would have to request it??!!! I seriously thinking about changing banks. I have been one of their customers long before it was US Bank. I have plenty of money in my account. They say you can only withdraw 5k at a time. If I needed an ATM I would have gone to an ATM. I plan to speak to Corporate about this. Its not like I was asking for 100k. I am not happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Culver City Branch at Culver City, CA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby msrotti, Mar. 15, 2014
I went in to withdraw +20,000 and they did not have the money!!!! What???!!! Its my money. They said I would have to request it??!!! I seriously thinking about changing banks. I have been one of their customers long before it was US Bank. I have plenty of money in my account. They say you can only withdraw 5k at a time. If I needed an ATM I would have gone to an ATM. I plan to speak to Corporate about this. Its not like I was asking for 100k. I am not happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Culver City Branch at Culver City, CA
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by Msbell3 2014-05-08 00:22:32
Do you really think banks keep millions of dollars at each branch? I have a friend that works for another large bank and she told me that they only keep on hand what is necessary for the pattern of their customers. Your request for 20k was out of pattern and not accounted for. She said its normal for customers to order larger amounts of money when needed. Makes sense to me.
Darrien at the drive through!
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by Happylady, Mar. 14, 2014
Hello, I just wanted to let you know that you have an employee at the US Bank at 47th & Shawnee Mission Parkway, in Merriam Ks. that is just an exceptional employee. Her name is Darrien. She was so pleasant when I went through the drive through. A few days later I got a thank you note from her thanking me for being so sweat and telling me she enjoyed talking with me. What a novelty in this day and age. Please give her a "that-a-girl". She deserves the recognition for going above and beyond in customer service. I have banked at US Bank for over 40 years and have never received a thoughtful note like this. Darrien is a keeper!
Betty
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Merriam Branch at Mission, KS
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Happylady, Mar. 14, 2014
Hello, I just wanted to let you know that you have an employee at the US Bank at 47th & Shawnee Mission Parkway, in Merriam Ks. that is just an exceptional employee. Her name is Darrien. She was so pleasant when I went through the drive through. A few days later I got a thank you note from her thanking me for being so sweat and telling me she enjoyed talking with me. What a novelty in this day and age. Please give her a "that-a-girl". She deserves the recognition for going above and beyond in customer service. I have banked at US Bank for over 40 years and have never received a thoughtful note like this. Darrien is a keeper!
Betty
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Merriam Branch at Mission, KS
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worse experience today i got from this branch
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by mridge, Mar. 13, 2014
Charles and Ashley is the worst bank employees I experienced in my life. Charles asked me too many questions. one question was completely unrelated with my western union money transfer. I declined to answer and he declined to offer the service. Ashely, the assistant manager wanted to call the security to evict me when I asked her to write a statement why they decline to give me service. shocking!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mridge, Mar. 13, 2014
Charles and Ashley is the worst bank employees I experienced in my life. Charles asked me too many questions. one question was completely unrelated with my western union money transfer. I declined to answer and he declined to offer the service. Ashely, the assistant manager wanted to call the security to evict me when I asked her to write a statement why they decline to give me service. shocking!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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WORST experience!!!(3625 West Russell Road)
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by JDiaz, Mar. 12, 2014
I had the WORST experience over 3625 West Russell Road branch (I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them)
I went there last week and spoke to Renee (a middle age lady) She was so unprofessional and rude. She was too busy playing with her cell phone and ignored me the whole time! I decided to change bank.They just lost a half million account.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Russell Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JDiaz, Mar. 12, 2014
I had the WORST experience over 3625 West Russell Road branch (I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them)
I went there last week and spoke to Renee (a middle age lady) She was so unprofessional and rude. She was too busy playing with her cell phone and ignored me the whole time! I decided to change bank.They just lost a half million account.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Russell Branch at Las Vegas, NV
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Don't know what customer service is!
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by worst, Mar. 11, 2014
I have never written a bad review on a bank before, but since I obviously have time to return to bank numerous times I guess I also have time for this. I have been in the customer service business for 15+ years and I would have ZERO customers if I treated them the way this banks employees treat their customers! Do yourself a favor and bank elsewhere!!!!Just rude and ignorant!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby worst, Mar. 11, 2014
I have never written a bad review on a bank before, but since I obviously have time to return to bank numerous times I guess I also have time for this. I have been in the customer service business for 15+ years and I would have ZERO customers if I treated them the way this banks employees treat their customers! Do yourself a favor and bank elsewhere!!!!Just rude and ignorant!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
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Horrible stuff !!!
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by unhappy12, Mar. 11, 2014
I was there yesterday to ask about my money which were on hold and no one could give me any answer . They bring my statements and told me to count how much money I spend on weekend. W T F I'm not stupid and I know how much money I have on my account. I guess they are standing there only for one reason to take money and go home... GOOD LUCK :/!!! unskilled workers!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Belmont Avenue Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappy12, Mar. 11, 2014
I was there yesterday to ask about my money which were on hold and no one could give me any answer . They bring my statements and told me to count how much money I spend on weekend. W T F I'm not stupid and I know how much money I have on my account. I guess they are standing there only for one reason to take money and go home... GOOD LUCK :/!!! unskilled workers!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Belmont Avenue Branch at Chicago, IL
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Great store manager
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by HonestDave, Mar. 11, 2014
The store manager Linda has been the best store manager I have ever had the pleasure to work with. She is always fast and friendly, with your best interest always. I recommend Blueash Us bank to everyone. I run a small business and to be honest, she has helped me more than anyone has throughout this adventure.
Dave M.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blue Ash Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HonestDave, Mar. 11, 2014
The store manager Linda has been the best store manager I have ever had the pleasure to work with. She is always fast and friendly, with your best interest always. I recommend Blueash Us bank to everyone. I run a small business and to be honest, she has helped me more than anyone has throughout this adventure.
Dave M.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blue Ash Branch at Cincinnati, OH
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General Store Manager
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by briagia621, Mar. 10, 2014
Aaron is always very impolite and rude to me when I come in to do any banking. I have called several times do a change order and he says they have no change and I need to call a week ahead of time or at the very least 3 days a head of time. I don't have that luxury and when I go in there to make a change order it's cause that's my last choice. The lady that answers the phone is always great but when I call and Aaron answers I hang up. He shouldn't be on the front lines with customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Miller Park Way Walmart Branch at Milwaukee, WI
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Overall Rating Waiting Time Other Servicesby briagia621, Mar. 10, 2014
Aaron is always very impolite and rude to me when I come in to do any banking. I have called several times do a change order and he says they have no change and I need to call a week ahead of time or at the very least 3 days a head of time. I don't have that luxury and when I go in there to make a change order it's cause that's my last choice. The lady that answers the phone is always great but when I call and Aaron answers I hang up. He shouldn't be on the front lines with customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Miller Park Way Walmart Branch at Milwaukee, WI
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WA ATTORNEY GENERAL AGREES: US BANK DOES PREDATORY LENDING
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by hurtfulbankingvictim, Mar. 09, 2014
DO NOT REFINANCE WITH US BANK! I started a multi-property refinance 11/30/12 and it was still in process in June 2013 with predatory lending practice reported to the WA Attorney General Office. US Bank representatives admit to many mistakes/mishandling throughout the stressful process. Bank was required to return appraisal costs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hurtfulbankingvictim, Mar. 09, 2014
DO NOT REFINANCE WITH US BANK! I started a multi-property refinance 11/30/12 and it was still in process in June 2013 with predatory lending practice reported to the WA Attorney General Office. US Bank representatives admit to many mistakes/mishandling throughout the stressful process. Bank was required to return appraisal costs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Great Branch!
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by marciboden, Mar. 06, 2014
I love this branch. They have always been friendly to me, and have even gone out of their way to help me out once I moved to Texas where there is no US Bank branches in the entire state. They give a small town service to a very large banking system. You should try them out!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby marciboden, Mar. 06, 2014
I love this branch. They have always been friendly to me, and have even gone out of their way to help me out once I moved to Texas where there is no US Bank branches in the entire state. They give a small town service to a very large banking system. You should try them out!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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More branches
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by amber88, Feb. 28, 2014
I don't really have a negative comment about the branch. Every time I've visited the Brooklyn Park branch I have never had any issues with wait time, or staff. The longest wait I think I had was maybe 5 min, no biggie it was after all lunch time, which a lot of people stop at the bank on their break. I just wish U.S. Bank would locate a branch in Brooklyn Center near Hwy 100. That would be much more convenient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Brooklyn Park Branch at Minneapolis, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby amber88, Feb. 28, 2014
I don't really have a negative comment about the branch. Every time I've visited the Brooklyn Park branch I have never had any issues with wait time, or staff. The longest wait I think I had was maybe 5 min, no biggie it was after all lunch time, which a lot of people stop at the bank on their break. I just wish U.S. Bank would locate a branch in Brooklyn Center near Hwy 100. That would be much more convenient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Brooklyn Park Branch at Minneapolis, MN
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by Tahasha 2016-12-30 09:40:23
I had an issue with the ATM where it recorded that it dispensed money but actually didn't and the amount I entered wasn't even in $20 increments. So, because the ATMs are handled by an outside source they want me to wait 10-days for an investigation. I have four children and the amount of money that I was taking out was all I had until after the New Year. I'm not understanding why US Bank couldn't just do a provisional credit. Extremely disappointed with them an closing my account. Your customer like they say should always come first.
worst bank
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Waiting Time
Other Services
by benjaminm1, Feb. 28, 2014
Wish I could give -5 stars on wait time. I CONTINUALLY GET EXTREMELY SLOW SERVICE! This Occasion I timed it, 11 minutes at the Window before I even got a hello. If this were an isolated instance I could understand but every time they take far longer than any other branch. Go to the Fenton branch it is 12 minutes away so it'll end up being the same amount of time as the are quick. I feel as though they should close this branch and save everyone some money. I will never visit this branch again!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tesson Ferry Office at Saint Louis, MO
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby benjaminm1, Feb. 28, 2014
Wish I could give -5 stars on wait time. I CONTINUALLY GET EXTREMELY SLOW SERVICE! This Occasion I timed it, 11 minutes at the Window before I even got a hello. If this were an isolated instance I could understand but every time they take far longer than any other branch. Go to the Fenton branch it is 12 minutes away so it'll end up being the same amount of time as the are quick. I feel as though they should close this branch and save everyone some money. I will never visit this branch again!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tesson Ferry Office at Saint Louis, MO
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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JR
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Wolfykins, Feb. 27, 2014
I entered the bank on 2/13/2014 to set up an international wire transfer for my educational travels. It is the deposit I am transferring to hold my spot in the class overseas. So I was very specific that the quicker the best for the situation to the manager who processed this. I gave her a sheet printed off with all the account and address info. for the training to submit the deposit to. She didn't give me a receipt and I didn't notice till later. So two weeks later today the money is still sitting in my account not transferred. I have called 5x over the last two weeks trying to avoid an error because I used to work for US Bank and know the branches don't always hire the best candidate for the job. So last I called on 2/25/2014 two days ago and had to call another branch to deal with this issue because this branch put me on hold and transferred me to the 1800 customer service line and they can't answer my questions there I know this because only a bank manager can access this transaction. So I called the Sherman branch and they called the manager at the 4th street branch for me and got back to me within the hour stating "the manager says the transaction is good to go and it can take to weeks and everything is correctly imputed so just be patient." I told her that I was scared she put the information in wrong and that it was going to cause me to loose my space and that I was trying to avoid this at all costs. She said "nope I was told it would have been rejected immediately if it wasn't all correct" I took a sigh of relief and agreed to wait two more days. So today I log on to online banking 2weeks later and see the money still in my account. I call the branch and leave the manager a voice mail. She calls me back and leaves me a message and says "it seems that there is an issue with the account number and the order was rejected and now we will have to start over" What the hell! This is exactly why I called so many times checking up on this. So a $50 fee I have to pay for the worst customer service ever, and waiting another 2wks for my teacher to get my deposit and perhaps loosing my place in the training. None of this is my error. So needless to say I left an honest message for the manager reciting all the transfer info called again and left another message stating that I want a resolve asap! It has been over 90mins and still no call back. I will be closing my account for sure after this debacle is over. If I ever did business like this in any of the customer service jobs I have held I would have lost my job. This is unacceptable! DO NOT BANK WITH US BANK WORST SERVICE EVER AND THIS IS A COMMOM THING I HEARD AND DEALT WITH IT OFTEN WORKING FOR THIS BANK FOR 2YRS. RUN!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fourth Street Branch at Coeur D Alene, ID
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wolfykins, Feb. 27, 2014
I entered the bank on 2/13/2014 to set up an international wire transfer for my educational travels. It is the deposit I am transferring to hold my spot in the class overseas. So I was very specific that the quicker the best for the situation to the manager who processed this. I gave her a sheet printed off with all the account and address info. for the training to submit the deposit to. She didn't give me a receipt and I didn't notice till later. So two weeks later today the money is still sitting in my account not transferred. I have called 5x over the last two weeks trying to avoid an error because I used to work for US Bank and know the branches don't always hire the best candidate for the job. So last I called on 2/25/2014 two days ago and had to call another branch to deal with this issue because this branch put me on hold and transferred me to the 1800 customer service line and they can't answer my questions there I know this because only a bank manager can access this transaction. So I called the Sherman branch and they called the manager at the 4th street branch for me and got back to me within the hour stating "the manager says the transaction is good to go and it can take to weeks and everything is correctly imputed so just be patient." I told her that I was scared she put the information in wrong and that it was going to cause me to loose my space and that I was trying to avoid this at all costs. She said "nope I was told it would have been rejected immediately if it wasn't all correct" I took a sigh of relief and agreed to wait two more days. So today I log on to online banking 2weeks later and see the money still in my account. I call the branch and leave the manager a voice mail. She calls me back and leaves me a message and says "it seems that there is an issue with the account number and the order was rejected and now we will have to start over" What the hell! This is exactly why I called so many times checking up on this. So a $50 fee I have to pay for the worst customer service ever, and waiting another 2wks for my teacher to get my deposit and perhaps loosing my place in the training. None of this is my error. So needless to say I left an honest message for the manager reciting all the transfer info called again and left another message stating that I want a resolve asap! It has been over 90mins and still no call back. I will be closing my account for sure after this debacle is over. If I ever did business like this in any of the customer service jobs I have held I would have lost my job. This is unacceptable! DO NOT BANK WITH US BANK WORST SERVICE EVER AND THIS IS A COMMOM THING I HEARD AND DEALT WITH IT OFTEN WORKING FOR THIS BANK FOR 2YRS. RUN!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fourth Street Branch at Coeur D Alene, ID
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