U.S. Bank, MONTBELLO BRANCH

U S Bank Montbello Branch Denver Colorado
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by UnhappyCustomer99, Mar. 29, 2014

I had been with U.S. Bank for 15+ years and they have become one of the worst banks in the industry.  Their only concern is how much money they can extract from their customers and their customer service is the worst it has ever been.  They had charged me a $150 fee for a line if credit that I was not even using and I went into the Montbello branch to have the fee waived and the line of credit closed.  The fee was for the year upcoming year, so I certainly was not going to get any benefit from this fee.  The Branch Manager, Alex Gonzales, refused to waive the fee, but was willing to close the account after I paid the fee. Why would I have to pay a fee for an account that was going to be closed and not used?  The fee was being billed in advance, so it's not like I used the line and then asked them to waive the fee.  He refused.  He didn't care one iota about customer service or that I had numerous business and personal accounts with them for years.  I immediately closed all if the accounts and will never use this bank again.  I work for a company that had a even worse experience with US Bank a fee years ago, so all I can say both to consumers and businesses is beware of US Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Montbello Branch at Denver, CO
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