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TrustCo Bank, Review
TrustCo Bank, Review
Average rating
based on 14 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 9 Reviews with 5 Star
Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Powder, Sep. 07, 2025
All employees at Trustco Bank are amazing in so many ways . Everyone is personable , professional and can not do enough for their customers . The environment is truly like family . I am always impressed by all employees at the bank , however , a young man named Frank went over and above to assist me in getting my 200.00 returned from a scam company who did withdrawal s on my bank card for over a year . Franks listening skills in relationship to my problem put him in high alert to try to help me get my money returned to me . Frank has had past experience in the dealings of scammers and how they do it and what may help someone get their money back . Because of Frank’s suggestions as to how to do it speak to them and what to say , I was able to get all my money returned to me that that fake company who stole from me . I am extremely grateful to Frank for taking that extra time to help me and get my money and power back from these thieves !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, CATSKILL BRANCH at Catskill, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Powder, Sep. 07, 2025
All employees at Trustco Bank are amazing in so many ways . Everyone is personable , professional and can not do enough for their customers . The environment is truly like family . I am always impressed by all employees at the bank , however , a young man named Frank went over and above to assist me in getting my 200.00 returned from a scam company who did withdrawal s on my bank card for over a year . Franks listening skills in relationship to my problem put him in high alert to try to help me get my money returned to me . Frank has had past experience in the dealings of scammers and how they do it and what may help someone get their money back . Because of Frank’s suggestions as to how to do it speak to them and what to say , I was able to get all my money returned to me that that fake company who stole from me . I am extremely grateful to Frank for taking that extra time to help me and get my money and power back from these thieves !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, CATSKILL BRANCH at Catskill, NY
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I have always had good experiences with this branch.
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Waiting Time
by DASmith, Sep. 04, 2025
I only have a checking account with Trustco so only visit this branch once or twice monthly but have always had a positive experience with the bank and especially the staff. I was in earlier today and assisted by Shay, the teller, and Kathy the manager. Both were very pleasant, greeted me warmly as usual when entering the lobby. There is never a wait and I have never had a bad experience with this or any other Trustco branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, WESTWOOD PLAZA BRANCH at Sanford, FL
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Overall Rating Office Environment & Staff Waiting Timeby DASmith, Sep. 04, 2025
I only have a checking account with Trustco so only visit this branch once or twice monthly but have always had a positive experience with the bank and especially the staff. I was in earlier today and assisted by Shay, the teller, and Kathy the manager. Both were very pleasant, greeted me warmly as usual when entering the lobby. There is never a wait and I have never had a bad experience with this or any other Trustco branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, WESTWOOD PLAZA BRANCH at Sanford, FL
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Trust
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by Curtisc, Jul. 30, 2025
I would like to thank Mrs. Carmen Shelly for taking the time to explain the unknown to me about banking and the best way of doing business in a way that makes sense to me. Your knowledge has put me at ease in making the right decisions.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, TUSKAWILLA RD BRANCH at Winter Springs, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Curtisc, Jul. 30, 2025
I would like to thank Mrs. Carmen Shelly for taking the time to explain the unknown to me about banking and the best way of doing business in a way that makes sense to me. Your knowledge has put me at ease in making the right decisions.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, TUSKAWILLA RD BRANCH at Winter Springs, FL
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Customer service
Overall Rating
by rdistefano1, Jul. 17, 2025
Customer service at its finest
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, GLENMONT BRANCH at Glenmont, NY
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Overall Ratingby rdistefano1, Jul. 17, 2025
Customer service at its finest
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, GLENMONT BRANCH at Glenmont, NY
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Annette Walker
Overall Rating
by Roceavelli, Jun. 12, 2025
Annette Walker of the Highland Branch is very personable makes one feel like its the bank to be at She has shown a high level of professionalism and definitely a woman of high integrity she does exactly what she says she is going to do and is very welcoming in her representation of the bank and highland branch
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, HIGHLAND BRANCH at Highland, NY
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Overall Ratingby Roceavelli, Jun. 12, 2025
Annette Walker of the Highland Branch is very personable makes one feel like its the bank to be at She has shown a high level of professionalism and definitely a woman of high integrity she does exactly what she says she is going to do and is very welcoming in her representation of the bank and highland branch
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, HIGHLAND BRANCH at Highland, NY
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Mrs
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by cherub, Apr. 26, 2018
Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cherub, Apr. 26, 2018
Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Bee with this bank since they were a different name more than 25 years ago
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by elissa, Jun. 08, 2015
I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby elissa, Jun. 08, 2015
I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY.
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by bigassbully, Jul. 15, 2014
I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bigassbully, Jul. 15, 2014
I don't know where other people have been banking but if they had anything less than an excellent experience they weren't at Trustco in Stuyvesant Plaza. The atmosphere is great, staff are competent and friendly. The atmosphere is business like but welcoming at the same time. The manager Joe runs a smooth ship, always a friendly hello and genuinely happy to see you. Truly a hometown bank. One can't help but feel comfortable and at ease the minute you walk through the door. I have complete confidence in this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Stuyvesant Plaza Branch at Albany, NY
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by oreillyc50 2016-01-05 13:49:01
I do not understand why when I ask people to post my check they look at me and say no problem, then the next day it still is not done. There is no excuse I don't want to hear an excuse because a guy that works at the trustco on madison posts it literally in 30 seconds. Why do you procrastinate so much?Most of the time I come in to the bank at stuveysant plaza its eempty.. your just lying to me telling me we will do it. Then what happens? I call every time and ask can you post it, most of the time its there laying around from days before (who knows why) then you post it for me while I'm ob the phone. Its not funny to be lazy when your working with peoples money. I depend on you guys to post it on time. I have bills that need to be paid, when you don't do your job Im late I'm payments, then it costs me more money. Please do your job. Please
by merbrook 2016-02-13 16:03:09
If you have any doubt to TrustCo's 1star service - please read customers comments to the Better Business Business Bureau.
TrustCo's is Incompetent to the point of malice.
Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.
TrustCo's is Incompetent to the point of malice.
Since you've only been a customer for 10 years, In 2002 TrustCo was the first bank in the nation to be cited by federal regulators for violating the USA Patriot Act.
SILVERMINE NORTH OWNER
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by SILVERLGNY, Mar. 28, 2014
FRIENDLIEST AND MOST PROFESSIONAL STAFF EVER !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, Lake George Branch at Lake George, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SILVERLGNY, Mar. 28, 2014
FRIENDLIEST AND MOST PROFESSIONAL STAFF EVER !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TrustCo Bank, Lake George Branch at Lake George, NY
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