TrustCo Bank, Altamont Avenue Branch

Name:TrustCo Bank, Altamont Avenue Branch
Full Service Brick and Mortar Office
Review:9 client reviews
Location:1400 Altamont Avenue
Schenectady, NY 12303

Schenectady County
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Phone:518-356-1317
Branch Deposit:$68,906,000
FDIC Cert:#31945
Established:1981-05-14


The Bank

Name:TrustCo Bank
Concentration:Mortgage Lending Specialization
Established:1925-01-01
FDIC Insurance:1978-10-26
Charter Class:Savings associations, state or federal charter, supervised by the Office of Thrift Supervision (OTS)
# of Branches:145, view all, view on map
Website:www.trustcobank.com
Total Assets:$4,929,181,000
Total Deposits:$4,235,089,000
Total Equity Capital:$447,400,000
Total Domestic Office Deposits:$4,235,089,000
Net Income:$15,158,000
Quarterly Net Income:$15,158,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

9 client reviews of TrustCo Bank scored 3 out of 5.

Mrs
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cherub, Apr. 26, 2018

Seems lately, anytime I'm speaking with friends & family, I'm hearing complaint after complaint regarding an experience they had with some other company's customer service.
It's a breath of fresh air deal with the Trustco Bank in Northvale NJ. Weather, over the phone or in person, at the bank you get treated like a real human being- Always! All the employees there are just the nicest people and very courteous.
Gina Sarwari, the Branch Manager is an absolute sweetheart.
Everyone there, including Scott Minchak, are all great. They have been extremely helpful to me for all my banking needs. It is my pleasure to do business with this bank!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Northvale Branch at Northvale, NJ
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Bee with this bank since they were a different name more than 25 years ago
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by elissa, Jun. 08, 2015

I am so happy with this bank that I didn't change even when moving to Texas, where there is not one branch. Never had a problem, always been treated very well, and know some of the personnel a long time - One manager, the fabulous Jim Gipe, I have known from Schenectady, NY, to Sarasota and Venice, Florida. Have received the friendly, personal, respectful and excellent service I always have no matter which branch in which state I am in.That tells me the training is a match for the "hometown" brand. Cannot imagine moving to another bank. Thanks TRUSTCO!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TrustCo Bank, Loudon Plaza Branch at Albany, NY
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experience & assistance with issues
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Interest Rate and Cost
Office Environment & Staff
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by pbatease, May. 09, 2015

I have tried to call my local branch due to issues with the (800) customer service, and account information. I was told Thursday night that I was overdrawn. I called again Friday, only to learn I was NOT overdrawn. I haven't overdrawn with my account in quite some time. The fees are outrageous. I tried to call my local branch today, I received an answer from their phone, but have been constantly disconnected after their phone was picked up. So I will definitely be looking for someplace else to do my banking. Trustco my @$$. I don't trust them for anything at this point, and will not continue with such absurd services with MY $. Tired of being under their screwdriver.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TrustCo Bank, Bennington Office at Bennington, VT
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