Truist Bank, Review

CD SCAM
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Office Environment & Staff
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by Ronmeadows, Jun. 24, 2025

I had a cd at 5% for 5 months…When it automatically renewed the rate was switched to .05%. Instead of getting the $2200 Iwas expecting , I got $22.  They said “well it was all in that super fine print”.  Who the hell would agree to that unless they were tricked into it…I will be cancelling all accounts with Truist now that I have learned they are one of the worst most crooked banks in the country…Beware people…look at those statements carefully…If they can get a few customers at each branck to fall for this ,they make millions of scammed money….  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, BEALETON BRANCH at Bealeton, VA
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So sad
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by UnhappyCustomers, Apr. 15, 2023

They won’t even answer the phone or return calls.  Had been dealing with BBT Zander now Truist for over 15 years. Now can’t even check or deposit a check without showing my ID.
  Wife can’t deposit my check but you can deposit it in the night deposit box or ATM without any ID.   Common sense has left the building.  Employees seem nice but the transition was crappy and PPP piss poor planning.   
  Wanted to charge me $10 for a fax to buy off a loan.  I have called and left three messages over the last two days and haven’t received a return call back yet.   I live 30 minutes away but guess I have to drive up there and try to see where my deposit went?   
 If someone is placing money into your account why would they need ID?  Show you ID and then can’t deposit into my account even through the check is made out to me , signed by me, had a deposit slip attached for my account but couldn’t my son couldn’t  deposit it because he is not on account.   So place in night deposit box.  Now check still hasn’t cleared in two days.   Too many unpleasant experiences to talk about.  Again, employees are nice and say it’s policy but too many headaches dealing with so called policy is crazy.   Hate to change banks but too many unnecessary problems.   
 

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, FARMVILLE BRANCH at Farmville, VA
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I am ready to change banks again
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by Wunjo33971, Oct. 17, 2022

I needed to know my balance in my account. Called branch 3 times and never called back. Lol this is probably the slowest branch in Florida   I had to write a check and didn’t know my balance   Well I called the 800 number and got instant help. Thumbs up to my branch for not helping me I have asked for the past two weeks to change things. I’m really upset that I want to pull out all money and put it under my mattress. I am not a small client with 100.00 in the bank bouncing checks   You telling me that all the employees couldn’t call me back in 8 hours?


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Riverdale Fl Branch at Fort Myers, FL
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Personal service lacking
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by SLD2, Sep. 09, 2021

My local branch has been closed for most of the pandemic. It’s impossible to speak to a human being on the corporate 800 number and, in order to talk to anyone in person, I have to make an appointment. I’m fine with technology and do most of my banking online but, every now and then, I need to talk to someone! Very frustrating.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Truist Bank at Charlotte, NC
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BB&T NICKLE-DIMES YOU TO DEATH
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by UnhappyBBTcustomer, Feb. 06, 2018

Pro: No monthly fee for checking accounts (either personal or business)

Con: $36 PER DAY FEE FOR OVERDRAFT (EVEN ON DAYS THAT THE BANK IS CLOSED), EVEN IF YOU NEVER REQUESTEED OVERDRAFT, AND THEY DON'T INFORM YOU OF THEIR OVERDRAFT POLICY, AND THEY DON'T INFORM YOU AS YOU'RE GETTING OVERDRAWN, SO YOU CAN'T DECLINE THE OVERDRAFT AND ITS FEE.

Con: THEY PERIODICALLY RAISE THEIR FEES WITHOUT INFORMING YOU THEY ARE DOING SO.

Con: I NEVER SIGNED UP FOR THIS BANK. I HAD AN ACCOUNT WITH 3RD FEDERAL, WHICH WAS BOUGHT UP BY NATIONAL PENN, WHICH IN TURN WAS BOUGHT UP BY BB&T.  SO I NEVER AGREED TO THE FEES TO WHICH THEY'RE SOAKING ME.

Con: ON THE RARE OCCASIONS I COMPLAINED TO THE MANAGER ABOUT VARIOUS MATTERS, I WAS ALWAYS MET WITH A CONFRONTATIONAL ATTITUDE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Ewing Branch at Trenton, NJ
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Depositor
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by Countmeister, Oct. 18, 2012

Have over $80,000 in this bank.  My credit rating is in excess of 750.  Tried to get a mortgage on a second home in the amount of $40,000.  Denied by bank

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Clark Road Branch at Sarasota, FL
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