TD Bank, Review

What a f****** disaster
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cbruce, Aug. 16, 2011

Have several companies, started a new one and thought TD would be good to diversify.
Wrong move. The pretty faces, no trash can at the desk is just candy coating on a narrow minded, stick it to the client incompetant corporate culture.
They made multiple clerical errors in my account only to take weeks to make corrections as everything has to be approved by God. Because my account was new, they put an automatic 10 day hold on my deposits! Even local checks!
The final insult was reporting funds availability one day before actual availability. Another wasted trip. Jesus!
I closed my account as soon as the "allowed" me to withdraw my funds. I told the manager "you make Chase look good"




* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on TD Bank, Tequesta Branch at Jupiter, FL
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

The most inconvenient bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angelina, Aug. 12, 2011

I originally opened my checking and business accounts with Carolina First, but since this was bought by TD Bank all of the transactions that used to be processed whiting a reasonable amount of time have become a major pain.

Online purchases from Amazon used that used to go through on the same or next day now take 3-4 days to be processed. A real inconvenience when you own a small business and need to get supplies or equipment fast.

Checks deposited used to be available on the same day (a real convenience), now if I deposit a check over $200 the first $200 will be available by the next day and the  remainder of the deposit will be available after 2 days. Very convenient for them.

I have been reading reviews and intend to switch banks as soon as I can.



* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Weaverville Branch at Weaverville, NC
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

managment VERY RUDE!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dizziebabe, Aug. 07, 2011

I went into this bank with my daughter to see why CASH that was deposited into this branch's ATM was not available. It was explained that because it was SAturday it would not be till Tuesday. But yet they reconcile their ATM on Monday!!!!!They are suppose to be America's most convenient bank. Instead they are "America's most fee charges" bank. When we chose to close ALL of our accounts with TDbank the lady called security. All watch out..The asst manager stares at you like your a piece of trash.
Then when you call her on it.she calls the cops. asst manager should suck up and appreciate my daughter. Her husband serves to protect her lazy butt!! WE ARE CLOSING ALL ACCOUNTS WITH TDBANK AND NEVER DOING BUSINESS WITH THEM AGAIN!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Rochester Branch at Rochester, NH
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

hank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hank, Aug. 05, 2011

A very blong time customer and very happy with the banks services and personal

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hamden Central Branch at Hamden, CT
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Marter Avenue TDBank Unbelievable
Overall Rating
Office Environment & Staff
by Lonnie, Aug. 03, 2011

On Monday I went to the bank with my daughter so she could close out her old bank and open a new account and get a new debit card as she had broken up with her boyfriend and he had access to both.  The manager refused to let her open a new account as she had less than $100 in pending transactions and would not let her get a new debit card for the same reason.  RIDICULOUS!  She went to the TDBank on Ark Road and they gave her a new debit card immediately.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Marter Avenue TDBank Rip Off
Overall Rating
Office Environment & Staff
by Lonnie, Aug. 03, 2011

On September 26th I cashed a check at TDBank from another TDBank Account.  There was no problem until looking at my statement online.  Apparently there were insufficient funds.  The teller did not check for this and subsequently the funds were removed from my account and a $15 fee added.  On speaking with the branch manager he was impolite and no help at all.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

TD BANK lake Grove Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by banker, Aug. 01, 2011

I love TD Bank, but the Lake Grove Branch is the exception.  Staff is rude and the general attitude is they can't be bothered.  Go to another branch because I love the hours and staff at other locations

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lake Grove Branch at Lake Grove, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

GREAT service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Babiak, Jul. 30, 2011

I couldn't be more pleased with TD Bank.  I've had bank accounts at other banks and have been greatly disappointed with them.  TD Bank id very professional, courteous and a very SHORT wait time.  I have no idea what these other people are talking about.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Arlington Lee Highway Branch at Arlington, VA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wait Time Is Unbelievable
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by daisy2, Jul. 15, 2011

Although the staff has always been friendly and polite, the wait time for everything is UNBELIEVABLY long.  I frequent the drive-through and the last few times the wait time has been a joke!  I thought the point of a drive-through was for quick transactions and fast service.  Not the case here!  I think the teller waits on one person at the drive through and then two from the inside line before returning to the drive-through.
   Another time, I went in to one of their offices to close out some old accounts and, OVER AN HOUR LATER, it was completed.
  We have been TD Bank customers for 18 years because we loved the personal and quality service we used to get.  Since the bank has been taken over, the personal service is still there but, maybe because they've cut staff, it's painfully slow to get any trasactions completed.
  Also, last year I put a stop payment on a check and even received a note from the bank telling me the stop was in effect.  WRONG!  Apparently, the person I had written the check to had cashed it approx. 1 hour before and because their computer system updates were delayed, it allowed me to put the stop on the check.   Luckily, I had enough $ to cover it in my account.
 

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hudson Branch at Hudson, NH
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

TD Bank review
Overall Rating
by TIME2, Jul. 06, 2011

I think the customer service at this branch is wonderful.
The Staff is friendly, accomadating & informative, not to mention extremely helpful. My family and our Business would not hesitate to recommend this bank to everyone.
The hours of operation are a giant plus as well.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Glen Burnie Branch at Glen Burnie, MD
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dagreenstein, Jul. 05, 2011

Super experience.  We needed a preapproval letter for a mortgage and could not get any help at the banks where we have accounts - Wells Fargo and Sovereign - so we walked in as strangers to TD, got immediate and exceptional service with very professional staff and we actually got our letter AND moved our accounts there from Sovereign!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Help when I needed it
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bounced, Jun. 30, 2011

I made a mistake and wrote my monthly bills without doing the transfer of funds to cover them all. The folks at the bank had always been friendly and they knew I\'d never had any trouble before, but they REALLY came through for me. I did have to pay fees (as I should since it was my mistake) but they were able to eliminate some of them AND they helped me understand what bills got paid, which would most likely be presented again, and what providers I needed to call directly. They went above and beyond in helping me sort the mess out and that's the service that will keep me banking here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Skippack Branch at Skippack, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Jo
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JoGB, Jun. 29, 2011

I cannot believe how poor the service is in this bank. Despite having over $60,000 in my account, the bank rejected a $15,000 payment into my account from a client, TWICE, telling them my account was closed, as it was considered 'dormant'. When I tried to close my account and transfer my balance to my other bank, which is in Great Britain, they failed to do it because I did not have an ABA routing number. Banks in GB do not have these numbers. I told them this and gave them the GB alternative. They said I needed to send a letter with the ABA routing number on it. I told them again there are no ABA routing numbers in GB. They then asked again. The account is still not closed. Am I the only person who has asked this bank to transfer money to another country - surely not! I am losing the will to live!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Kissimmee Branch at Kissimmee, FL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

KAT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dandi, Jun. 22, 2011

This Bank took over my old bank and the changes began. There are charges for everything!!  The service is terribly slow. When you do get customer service to break away from conversations to be waited on, they continue the conversation with the other co-worker, be it work related or personal.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Deland Branch at Deland, FL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

kurt
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kurtacguy, Jun. 21, 2011

The people at this branch are extremely helpful and very pleasant to deal with they have always been very curtious and helpful
Diane and debra are always smiling and curtious I have bank with them for over 5 years and anytime I need something they take care of it promptly

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Port Salerno Branch at Port Salerno, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

gatorgirl
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gatorgirl, Jun. 06, 2011

What a horrible environment-staff is not knowledgeable, they are not happy, the environment is sterile, gone are the personal touches of photos, team logos. A non-personable bank, rules are rigid, not interested in the value of long-standing customers. Constant turnover of staff, no one can tell you how to call the bank directly, they don't even list a phone number on-line.

There are a couple of individuals who do their best to be helpful in the environment of this awful bank, however they are stymied by its bureaucracy.

Don't get new accts here! Go somewhere else. Lots of fees, lots of waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Riverside Messenger Service at Fort Pierce, FL
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by advisesharer, Jun. 03, 2011

Tthe worst bank branch (in the total banking universe) experience(s) ever. Really unprofessional!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Sunrise East Branch at Fort Lauderdale, FL
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

worst bank in town
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by micki, Jun. 03, 2011

This is the worst bank around.  TD bank is horrible with overdraft fees.  They just keep adding them on and taking you money.  There is never an alert that the deposit you just made is not available.  They let you keep spending and never notify you that your account is in the negatiove numbers.  they promised to put an alert on my account and failed to follow through.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hatfield Branch at Hatfield, PA
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Frustrated with TD Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TDISINCOMPETENT, Jun. 01, 2011

I have made 3 large deposits (and a number of smaller ones-which NEVER get lost) in the past four months and each of them have been LOST!  I am told that they were  never deposited, no record of the deposit.  I then give the teller the transaction number from the receipt and they are shocked!  I am told it will take 3-5 days to investigate-Investigate what?  I just gave you the transaction number. No apology, no empathy, no explanation-nothing!  Terrible customer service, terrible service period.  I have 2 accounts with another bank and NEVER have had an issue in the 20 years I have banked with the other finacial institution. Get it together TD Bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Laconia Branch at Laconia, NH
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Small Shop Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smallshopowner, May. 22, 2011

Head Business Manager is a Ditz.  She could care less about helping me run my business.  This bank is also full of fees.  Every 6 monthes they change a policy to your checking acount (minimums and days the minimum have to be in account). TD credit card services are also terrible. They show lack of appreciation for your patronage.  They alter address's and send bills to the wrong address then charge you the late fees!  STAY AWAY from TD BANK.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Whitehouse Branch at Whitehouse Station, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment