TD Bank, Review

Fast, Courteous, and they really Care!
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by customer2112, Oct. 22, 2011

I have had a bad history with banks, as I have no patience and am very rude to tellers (I threw a shoe at the Wells Fargo teller once). At TD they treat me like the king I know I am but my wife doesn't seem to get. They know me by name and thank me for their service. Everyone goes out of their way for my business, as they should since I am a loyal customer. They even refunded me an overdraft charge when my account went into the negative.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Westtown Branch at West Chester, PA
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td bank Bayside
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by bayside, Oct. 22, 2011

I do not recommend this bank.  I have a couple of accounts here and I forgot about one account, which had a very low balance.  Instead of simply closing the account, TD Bank began deducting fees on a negative balance.  Had I not caught their ploy, I would have owed over $200 in a year.  There are definately more user friendly banks out there.  I am withdrawing my money and taking it elsewhere.  When I went to close my account, the clerk demanded I pay her $2(after already withdrawing my funds and calling it a "service" charge) to close the account!  Very poor customer service

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bayside Branch at Bayside, NY
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Everett E Seymour
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by genoes123, Oct. 06, 2011

All the time that I have been using this bank I have been completely satisfied with the service and the employees I work with.I also was very happy that they were able to offer assistance to a problem that I had to open a new account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sebastian Branch at Sebastian, FL
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Hate this bank!
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by Learner, Sep. 26, 2011

I checked online and made sure how much money I have.
I even call to made sure('cause I overdrafted before).

I trusted how much is online but they tricked me
and all the sudden negative,negative,negative.
and Overdraft,overdraft,overdraft!!!

I got more than $350 overdraft fees so I called
the bank and they just gave me $70 back.
I want all my money back!

I'm going to close this bank and never come back.
I miss commerce bank...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hygeia Branch at Newark, DE
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clients be aware of their unbelievable fees
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by magda100, Sep. 22, 2011

Be aware of their fees for everything. Over the weekend I was charged of 175 dollars fees for 5 transactions, which suppose to be normally in pending for 2-3 days. They manipulate your transactions so they can make money of the fees. Clients please be aware of this bank
I am thiking of joining a civil suit in order to get a refund of my fees. Any lawyers my email:mkusio@aol.com
thank you


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Tribeca Branch at New York, NY
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Mishaac
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by Mishaac, Sep. 12, 2011

I've been going to the Weehawken TD Bank for years now and they are some of the greatest people I have ever had the pleasure of dong business with.  They know almost every customer by name.  They even remembered my daughters name!  It's so nice to go into a bank where you always feel welcomes.  They take the time to get to know everyone.  I haven't had too many issues with fees.  As long as I keep $100 in there and don't overdraft I don't get charged anything.  The one time I overdrafted my account I went in and they refunded the fee for me, no problem.  
My local friends and family all bank with TD and we are all happy with the service we have received.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Union Store Branch at Union City, NJ
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Completely unethical and dishonest
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by chrigl, Sep. 08, 2011

This Bank gave misinformation on the website leading my son to believe he had enough funds to easily cover a very small purchase with his debt card. He accidentally over drew $49. The bank never notified him but just started charging over draft fines. By the time he realized what had happened they had charged him $185. They refused to reduce the fines. Today He is closing his account as are my wife and I. We are taking our $200,000 inheritance to an American Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Lower Moreland / Huntingdon Valley B at Huntingdon Valley, PA
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Completely unethical and dishonest
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by chrigl, Sep. 08, 2011

This Bank gave misinformation on the website leading my son to believe he had enough funds to easily cover a very small purchase with his debt card. He accidentally over drew $49. The bank never notified him but just started charging over draft fines. By the time he realized what had happened they had charged him $185. They refused to reduce the fines. Today He is closing his account as are my wife and I. We are taking our $200,000 inheritance to an American Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Lower Moreland / Huntingdon Valley B at Huntingdon Valley, PA
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Rude, shady complete lack of ethics. go elsewhere!
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by llamadeo, Sep. 08, 2011

I have been with TD for many years since it was commerce bank. At first they were great but this branch in particular has pushed me passed my threshold for tolerance. The over draft from savings to checking never works and the system hits you with a $35 charge even if you have 5K IN SAVINngs. This happen more then 7 seperate times and it was like pulling teeth for them to correct their mistake. No appologie. On top of that you have a certain number of overage charge credits but even with their mess up they get used. Don't post date checks because they cash them anyway regardless of the date on the check. Screwing you ballance further. If you have 9 pending items from over a week ago because The merchant didn't batch out yet, $2 coffee etc.. you will get hit with overage charges on those as well. I have a good income and never really go below balance etc.. every oppertunity to screw you they will and treat you like crap. Customer service sucks and in officially changing banks. Do not do business here especially if you are a small to medium size business. You will get screwed. I have never posted a negative review before, being in online advertising but they finally broke me.fyi..



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, White Plains Branch at White Plains, NY
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THE WORST PLACE POSSIBLE!!! A TOTAL NIGHTMARE!
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by h29732, Sep. 07, 2011

This location used to be Carolina First. TD bought the bank and turned it from a legitimate and quality place to do business (Carolina First) to a living nightmare (TD). Since they have taken over they have charged me double on fees several times and have also performed numerous shady and unethical transactions on my account.  The new managment is rude, inadequent and has refused to correct this issue.  I will seek legal representation against this bank.  Don't just walk, RUN away from this place.  It does not get any worse than this.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Rock Hill Main Branch at Rock Hill, SC
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Very satisfied
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by Bostonbaker, Sep. 07, 2011

We recently conducted some fairly complicated banking as new customers with TD Bank in Needham. All the employees went out of their way to help us. They also welcomed my little dog into their building on a particularly hot day. Susan Lanham was very knowledgable about our needs and have guided us through all the necessary steps. If Susan was not sure of an answer she immediately made calls and obtained the answer. She also checked in with us periodically with updates. I plan to move all my accounts to this bank. I give this branch 5 stars.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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BEWARE OF THEIR FEES
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by Becka, Sep. 06, 2011

Before you open an account with this bank read the fine print.

Since Carolina First was bought by TD Bank I have had nothing but headaches with this bank.
Because I have 3 different types of accounts and didn't read the fine print on all of them, I am now having to pay fees on accounts that used to be free with Carolina First. The latest was a $15 fee for not keeping a minimum balance of $100 in a particular account, which used to be free with Carolina First.

I have had it with this bank, I can not wait to go close my accounts tomorrow.
I work hard for my money and don't like having to spend it on excessive bank fees.




* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Weaverville Branch at Weaverville, NC
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HORRIBLE
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by wilson, Sep. 06, 2011

THIS BRANCH IS AWFUL. THEY ONLY HAVE ONE TELLER AND THE POOR GIRL ISNT TRAINED. THE MANAGER SITS IN HER OFFICE AND HIDES FROM THE UNHAPPY CUSTOMERS WHO HAVE TO WAIT AT LEAST 10 - 15 MINUTES IN LINE AND THEN THE TELLER HAS NO IDEA WHAT SHE IS DOING. I WAS A CAROLINA FORST CUSTOMER FOR OVER 6 YEARS AND TD HAS RUINED WHAT CAROLINA FIRST WORKED SO HARD TO ACCOMPLISH. ALL OF THE KNOWLEDABLE, SWEET AND HELPFUL STAFF IS NO MORE. YES THEY ARE OPEN 7 DAYS A WEEK BUT THAT DOESNT MEAN ANYTHING IF YOU CANT EVEN GET ANY HELP OR A SIMPLE DEPOSIT COMPLETED. DONT BANK HERE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Skyland Branch at Asheville, NC
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Beware Penny Arcade!!!
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by ear3d, Sep. 05, 2011

Ok up front I am not a member of TD bank however, I have used the penny arcade a few times. One time I had no idea how much change I had so that was fine. My last 2 times though I had the change rolled and knew exactly how much I had. Was going to deposit rolls in my bank account but just never got to it. The first time I was the only one using the machine and it shorted me 60 bucks! I called over the manager who opened the machine and saw a lot of coins were not counted, he put in machine and I got back an extra 35 bucks, he said that's all that was there. Now I agree that was all that was there but counter was way off, shorted me 25 bucks total. Now today I went with 85 bucks in rolled dimes and 15 bucks in rolled nickels. This time there was 3 other people using machine, 1 before me 2 after. I completely understand may have been short a dime or 2 in each roll but machine totaled 76 bucks again short, by the time I got to teller other people began using machine before I could tell her so just wrote it off as my stupidity for yet again using machine. After my 6% non customer fee got 72 bucks. While I was outside calling a friend to tell her what happened again, I looked up and saw nobody at machine anymore but the teller had opened it up and was dumping 6 or 7  handfuls of coins back into machine. I swear they divvy this up amongst themselves at end of day. Long story short, if you just have small change go for it but if you have a lot and have not counted it before going in, STAY AWAY!!!!!!! Considering reporting this to either authorities or state, this should be checked by someone for accuracy.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Pearl River Branch at Pearl River, NY
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Andrea Booth - TD Bank is First Class!
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by vivvi0, Sep. 01, 2011

We have been happy customers of TD Bank ever since it took over our previous bank, American Savings Bank.  It has continued to maintain its small-town appeal in that the staff makes it their business to remember your names and what you do. We, in turn, feel like we know them!  It is comforting to be greeted cheerfully by a "friend" when you enter the bank and know that you will be taken care of efficiently and promptly.  Management has taken care to ask for our feedback and to follow up.  We have NEVER had a bad experience at TD Bank and we shall remain loyal customers!
Obviously, these other branches have hired the wrong employees and MY branch has the cream of the crop!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mansfield Branch at Mansfield Center, CT
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Great Customer Service in Clifton Park, NY
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by targa4jbn, Aug. 31, 2011

I brought my daughter into the TD Bank in Clifton Park to open an account.  Neither she nor I was a customer when we entered.  It was less than 10 minutes before closing on a Satudarday afternoon.  The service we recived from Lindsay who greeted us when we came in and who helped us throughout was nothing short of amazing.  In the half hour we spent with her she quickly assessed my daughter's needs given where she lives, which is several hours away from this particular TD Bank branch, and had her lined up with the right products, explained them all fully to her, was very friendly and on the way our the door she had us test our ATM cards just to be extra certain that everything was good to go.  She did all of this without once giving us even the slightest hint that the bank was now officially closed.  
I've been back to the branch a few times since that day and the couner staff that have helped me have been excellent.
Incredibly outstanding customer service!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Clifton Park Branch at Clifton Park, NY
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Customer Services Sucks
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by Jaycee99, Aug. 27, 2011

Aviod this place if possible. Everytime i walk in there are no customers but i have to wait at list 10 mins before someone at the desk will pick up there heads an reconize that i am here !!!! I have not been with them very long but Good Customer Service goes a long way >>. Maybe they should  have one of those Quick 5 min meetings on how to provide better customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Tega Cay Branch at Fort Mill, SC
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terrible experience
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by aug8, Aug. 26, 2011

We had terrible experience with this bank. The officer is dishonest and cheated us along the way during our mortgage application process. We tried to contact the manager but no response after a brief email. It is really surprising such a big bank does its business like this.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Columbia Main Branch at Columbia, SC
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Florence Goldman
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by pepsy, Aug. 25, 2011

The most unprofessional branch/bank ever
don't make a mistake and deal with them
any other bank would be better

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Aventura Branch at Miami, FL
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Small Business Owner/Consultant
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by lyndam, Aug. 24, 2011

I wanted a change from Chase and I believed all of those sugarcoated commercials on TV and went willingly and naively to TD.  Yes, gorgeuos branch, open almost 24/7...HAH.  They charged me $25 a month for absolutely no reason.  It was supposedly a no minimum balance account but unless you ask all the right questions they will still find a way to suck your money away without your knowledge or permission.  I was sick of their constant fees for nothing and for everything so I closed my account last week.  The young slick snide rep never even asked why I was closing my account.  Something told me things were strange but I was distracted and in a hurry.  TODAY I received my closing statement and the SOB's charged me $129.64 "closing adjustment"!!!

No wonder they ask you on this site "No abusive lanquage".

I'm so angry I could spit.  I'm on my way there.  I thought Chase was slick but they at least asked why we (my husband and myself)closed our accounts and never charged for it.

Don't fall for the BS commercials.  TD Bank is a total superficial money grabbing rip-off.

Very happy now with PNC.  Free business accounts and free checking.  NO minimum balances required.  Great, friendly staff.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, West Caldwell Branch at Caldwell, NJ
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