PNC Bank, Review

PNC Bank 57W - God Awful - Stay Away
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by FMinusToWashtnPNC, Jan. 02, 2013

Left PNC after experiencing this branch as slow, slow, slow and not one employee seems to care.  Not very upbeat people.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
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RW1122
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by RW1122, Dec. 31, 2012

First of all, going to the bank should not be a stressful situation as it always was for me when I had my account with PNC.  I travel quite a bit around the Pittsburgh area and have gone to many PNC locations.  It starts from the top.  PNC only caters to people that have a large amount of money in their bank.  Everybody else gets ripped-off with their excessive fees (they've even been fined and have been forced to refund their illegal fees).  I used to have what was called a "free checking account".  Well to me, free means free.  They would regularly take out a "maintenance fee" of $75.00, without any advance notice, which would regularly put my account in the negative.  Then I would have to argue with them to refund these illegal maintenance fees plus the NSF fees, as a result of them taking money from my account illegaly.  The last time it happened, I told them to leave their sticky paws off my money.  Well, it happened again and I closed my account a year ago.  I opened a new account with another bank, and have not one time had any problems that I repeatedly experienced with this rip-off PNC bank.  I would never do any type of business with them again.  PNC to me stands for Pigs 'N Crooks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Natrona Heights Branch at Natrona Heights, PA
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Bank Hours
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by jzjz, Dec. 26, 2012

The bank hours on the internet have not been the same as your actual bank hours for months.  I stopped by on a Saturday and you were not open.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrison City Branch at Jeannette, PA
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Decent bank, I suppose
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by kyuss, Dec. 17, 2012

As a basic checking account customer, I don't do a lot of banking and I don't have much to complain about.  So I'm pretty pleased with PNC in that respect.  I do, however, have one complaint.  Once I cashed a check at an ATM and it erroneously withdrew the money from MY account, rather than from my dad's, like it was denoted on the check.  Since I got the cash, I didn't suspect there was a problem, until my dad informed me the charge wasn't on his statement.  I checked my bank account, which I rarely do because I don't use it very often, and I was overdrawn like $300.  I called customer support and the lady told me the ATM malfunctioned, but she couldn't waive the fees.  So I would up spending $300 of my own money to compensate for their malfunctioning equipment.  I don't think that this is acceptable AT ALL.  Also, the lady was a total ditz and asked me "Who is H.G. Truman?"  H.G. Truman is the road that the ATM was located on.  Oh. My god.  A decent bank, but God forbid their equipment malfunctions because you're gonna pay for it.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Solomons Branch at Solomons, MD
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They say the empathize....but...
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by boondocksaint76, Dec. 13, 2012

I just had two instances in two hours. One at the branch and one on the phone with a manager in regards to overdraft fees. I have to problem if I overdraft, but the last two instances I was not notified until the following day by email and I have one of the balance notifications on my account. I immediately put money in the morning of the bank to prove it, keep my receipts and email notices. I walked in with all information and was basically told it was my fault for not being responsible for my account. Sorry, but I don't check my account everyday with my smart phone surgically attached to my hip like some people. What is the point of having online access and notifications if it is after the fact the following business day and have to put cash in as opposed to transferring money online. Sorry but not all of us our capable of that and still have to do it the old fashioned way. No wonder some of these banks are being sued for these outlandishly high fees and what I consider a bit fraudulent too. Bye bye PNC...Merry X-mas.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, St. Clair Banking Center Branch at Pittsburgh, PA
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Horrible Customer Service :(
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by burton12, Dec. 10, 2012

Went in today to put some money in my checking account. The young women who helped me made me feel so dumb! She was rude and not welcoming. She acted as though I should have known everything about the banking system and talked down to me. I went a little bit ago and it was the same type of customer service but different girl! Find new employees!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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Typical Big Bank - Lip service but no action for individual
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by Rogerb, Dec. 10, 2012

They are a "chase your balance" bank. They are a typical big bank that cares nothing about the individual. I have been banking with them and/or NCB for over 40 years. Before the economic downturn I had a credit card with a $10k balance. As I have paid it down they follow right behind me dropping the available balance. It always looks like I am maxed out. This crushes my credit score. I spoke to a representative and their basic response..............tough crap.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lincoln Village Branch at Columbus, OH
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knowledgeable and friendly staff
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by 25crumbbb, Dec. 09, 2012

Was with RBC prior to their merger to PNC and although a bit chaotic during the transition, this bank has been quite good.  The staff is friendly and eager to help, the tellers remember your name and seem happy to be there (although there has been a lot of turnover lately), and the banker that's been there for a while always makes time for me, gives me excellent advice, and is the nicest guy you could work with.  

The turnover gets a little annoying but my favorite people still remain.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cameron Village Branch at Raleigh, NC
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Conterfeit Money Issue
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by dontlie, Dec. 07, 2012

My comment to the conterfeit issue posted previously.  Why did you get money from PNC bank,and then go across the parking lot to 5/3 to get smaller bills?  Was that so you could swap out the real money with your own conterfeit money?  There are policies in place to protect customers, and banks, from thieves. Maybe you really did get a conterfeit bill, or maybe you fall under the latter of this comment.  This bank is wonderful, and the employees are great. Since they have gotten a new Branch Manager, the air in building seems lighter.  Before you could have cut the tension in the air with a knife!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Discrimination
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by rose0348, Dec. 07, 2012

My family is with PNC bank (not for long) , about every friday we go there to deposit checks. My family is treated so poorly, my son 17 and daughter 19 have both came home complaining. They have told me stories about how they get funny looks from the tellers, how unfriendly the tellers are and how my son and daughter are treated as if they are not even there ... POOR CUSTOMER SERVICE ! PNC bank has been posting opening positions for a teller from about aug.2012-now , my daughter has applied numerous amounts of times and yet they keep dening her application. I honestly think that this is a race issue. PNC bank .. this is not fair at all , and your service sucks !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Havre De Grace Branch at Havre De Grace, MD
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Employee's need more training
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by Ro4191, Dec. 06, 2012

I have two things....both are negative. The first being, PNC Mortgage is AWFUL. My husband and I recently applied for and eventually did receive, a mortgage through PNC. It was an absolute NIGHTMARE working with our loan officer. He was completely inept. He would ask us for current paystubs for companies my husband has not worked for for several years, send us emails that were meant for other clients, give us inaccurate information regarding the loan and when it would close, put wrong information regarding our address and employment histories, which then had to later be corrected. It was just ridiculous. Now granted, the loan did eventually close, and it closed on time. However, we were nervous the entire process, because of the loan officers inability to provide factual information, and his incompetency. I was constantly calling to check in with him to make sure he was doing his job, which I should not have had to do. Our home insurance agent said they had not dealt with someone so incompetent regarding a new home purchase before. Additionally, the real estate agent told us after the sale went through that she was glad, because they have had PNC mortgages before that were nightmares, just like ours turned out to be. It was just horrendous and so stressful. Secondly....the other day I used my PNC check card at Home Depot, and it was declined because our zip code was not updated in the system yet due to our recent move. There was money in the account. I called to see why it was declined, and the representative told me it had debited the money TWICE from my account, and there was nothing they could do. However, I had no receipt to show that debit, and it was declined in the store. I had to use a different card to make my purchase. I was basically told I was out of luck by the representative on the phone. Come to find out, the money that was debited twice had a hold on it, but was released back to me with no issues 24 hours later by Home Depot. That has happened before with some of my other cards, and the credit card companies were able to tell me about the hold immediately and assure me that the funds would be released. This representative apparently knew nothing about that. PNC clearly needs to either hire people who actually have knowledge to do their jobs, or provide their employees with better training. After all of these debacles, we are seriously considering taking our business to 5/3 instead. I am sad about that, because when I started banking with them under National City, I never had a problem. Take my advice and give your business to another bank, that invests more in their employees.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Center Ridge Branch at Rocky River, OH
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Nasty lady
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by wozin, Dec. 06, 2012

Only problem I have is with one woman who works there. Everyone else is professional and wonderful to deal with. But I never go in there anymore when she is there, that is how unpleasant she is.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Charges for looking at deposits on line.
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by Leevon, Dec. 05, 2012

PNC Bank in Battle Creek MI downtown has very nice Manager and tellers. They try very hard to resolve any issues I have had with PNC. Unfortunely they do not make the rules for PNC. Upon looking at my account on line I had a charge from PNC for only looking at some of my deposits. I spoke with a person using the 800 number he explained that there is a 3.00 charge just for viewing deposits. Told me they had to go into the archives to process this. If this in on line banking the deposits would be on their server so this makes no sense at all. 6 months ago when I looked on line at deposits I was not charged apparently this is a new fee that has been added. By the way this is for my business account I do not have a personal account with PNC and my understanding only applies to business accounts. I will look for another bank for my business account and get in writing all fees that can be charged to the account.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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Mrs
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by instructcpr, Nov. 20, 2012

This branch is awesome!  All the staff go out of their way to help and to make sure you are taken care of.  Camby branch is the best above other branches because of their customer service.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Heartland Crossing Branch at Camby, IN
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You don't deserve to get yelled at to get a mortgage at PNC
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by NotHappy1234, Nov. 17, 2012

DON'T EVER COME TO THIS PNC BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?

I hope this location could improve their banker's profession at work.No any customer deserve to go to a bank to get yelled at like this in order to get mortgage! Only if you want to.


PNC
5247 N Broadway
Chicago, IL 60640

This location!!


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
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PNC is the Worst bank I ever deal with....
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by Navid, Nov. 05, 2012

My old bank RBC was the best, but when PNC takeover nothing but problem!!
They didn't send me my credit card bill and place me 30 days late in my credit report!! I called them and sent them a letters but there is NO CUSTOMER service!!!
I just got the attorney to help me and so far cost me $5000 to start... I will not give up fighting with them because it was not my fault!!!! They put me on paperless without my permeation. Shame on PNC bank


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Pcg-Sarasota Branch at Sarasota, FL
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Office Manager
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by officemanager, Oct. 31, 2012

You'd better have the teller check your bills to be sure they are not counterfeit. THEIR POLICY SEEMS TO BE THAT IF THEY GIVE YOU A COUNTERFEIT BILL AND YOU LEAVE THE BANK WITH IT YOU ARE OUT OF LUCK. THEY DON'T TAKE RESPONSIBILITY FOR IT.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Counterfeit bills
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by ckorb, Oct. 30, 2012

This branch passed a counterfeit bill on 10/29/12. Within 10 minutes they were contacted by the 5/3 in kroger across the parking lot advising them they had passed a fake bill to one of their customers. PNC refused to replace the bad bill as there policy states if you leave the bank with it, it's not their problem, even though at least one employee for PNC did not follow other policy procedures to prevent them from having the bill in the first place. A client of any financial institution should be able to have the confidence that the employees of a bank have the technology and ability to identify counterfeit bills. If they can't do it, how in the world could they possibly think a consumer who is not trained to i.d. counterfeit bills could do it? boviously their competitor 5/3 has the ability.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Loan Consolidation
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by SOCCER, Oct. 18, 2012

Applied for Loan Consolidation and approved.  Was told over the phone that PNC controlls payout and will write checks.  Get to the location, told a lump sum was feasible.  Link to account not active after receiving written letter of approval.  Still waiting on PNC.  I have an appt at 3:30 tomorrow but still do not know if the loan will be closed.  Faith in PNC shaky as still getting mixed infomation as to whether a lump sum is viable or not or does PNC send check directly?

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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Great Customer Service at PNC
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by WAClark, Oct. 17, 2012

PNC Bank N. Atherton Branch in State College has always treated us with the utmost respect and professionalism.  They have gone out of their way to help.   They are quick to solve problems and provide answers.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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