PNC Bank, Review

The Worst EVER
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by jeffisok, Mar. 10, 2013

This bank is full of a bunch of Incompetent people who only want to steal your money.  Stay far far away from this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, South Orlando Branch at Orlando, FL
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NEVER USE THIS PNC BRANCH!!!
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by Diceman10000, Mar. 08, 2013

I switched from Chase two years ago and made a. BIG mistake. This bank and particular branch "Nickel and Dimed" me from the start and charged fees upon fees which, even when they were PNC's fault would not be taken off of my account. Iam switching back to Chase after three days of calling to try and speak with the manager to reverse a charge and my the store manager NEVER calling back but, instead, telling his Cronies to not cancel the charges. I would HIGHLY recommend that no one ever use PNC (especially the Mt. Prospect branch).

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mt Prospect Branch at Mount Prospect, IL
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PN See You Later- What the Frack?
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by BennyMatt, Mar. 03, 2013

My local bank lost its identity from multiple ownership transitions, and such, the employees' lost their accountability needed to sustain good customer service.  Done with this bank forever.  As a result, I closed my personal accounts, business account, and refinanced mortgage with other bank, due to displeasure(s).  At least I could do this, but certainly feel sorry for those whom are trapped with these greed driven bank.  I will always warn all that I know to stay away from PNC.  Please heed to this warning.  Thanks.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Vero Beach Branch at Vero Beach, FL
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Not to be trusted
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by BankingProfessional, Feb. 26, 2013

PNC Bank gave my personal account and contact information to a third party inviolation of state and federal privacy statutes. When I filed a formal complaint to the corporate legal counsel, they closed my accounts without giving me all my money back.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Sanford-Rinehart Road Branch at Sanford, FL
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Fake Scores
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by FMinusToWashtnPNC, Feb. 21, 2013

I am certain that any positive reviews of PNC Bank have been submitted by PNC Bank employees, relatives of employees, or friends of employees.

* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
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Best Customer Service
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by keita, Feb. 21, 2013

I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. I Will be a PNC customer for life!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roosevelt And Homan Branch at Chicago, IL
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Very Poor Customer Service
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by formerPNCemployee, Feb. 21, 2013

Yes, I agree, as a former employee, I discovered that they do NOT put customer service first (which is the reason I left) All they want is new accounts ... PERIOD ! Once they acquire a new account/customer, they move on to acquiring the next Employees get revenue credits for each account a new customer opens and there are account quotas that must be met each month So if you are looking for a bank with good customer service, LOOK ELSEWHERE

* this review was made on PNC Bank, Flemington @ Stop & Shop Branch at Flemington, NJ
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Lousy
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by Turbo997, Feb. 08, 2013

They claim t be all about customer service but when it comes time t act, forget it! They can't even call you back!
I would not recommend!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ocean Pines Branch at Berlin, MD
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Smal business fiasco
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by JADurham, Feb. 01, 2013

I had a small business account. It took them 2 weeks to add a DBA and would not do it without a notarized operating agreement. In MD an LLC is not even required to have one. I closed the account, so I thought.  The manager never replies to emails or hardly ever calls you back. I got charged a service fee. I called them and told them to close it and reverse it. "We cant close the account with a pending charge." LOL. Its THEIR charge for not closing the account. What is wrong with this place?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Pasadena Branch at Pasadena, MD
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Your phone numbers are wrong
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by heldmark, Jan. 30, 2013

Get your web master to correct the phone numbers listed for branches because when you call the number for Brownsboro Crossing you get the University of Louisville Branch.  Then they give you a number that turns out to be a fax machine.  Sounds like where I want to keep my money? Then I go to the trouble of filling out this comment form only to find out it is a marketing ploy.  Really?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Old Brownsboro Crossing Branch at Louisville, KY
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Can I close an account???
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by msciullo0, Jan. 28, 2013

After closing my business, I went to this bank to close my business account.  This was accomplished without much issue.  However, in the ensuring months, I have found that electronic withdrawals fro other sources continued to tap into my closed account with a zero balance.  I have been informed that the account can re-open any time some one tries to withdraw money from it and this is PNC's policy.  So in effect, you can't close an account and if some one tries to go into it no matter how far in the future it will generate overdraft charges.  I have dealt with this issue many times over the past months and have reached my limit.  The mindless approach PNC takes to it's customers is beyond absurd and I will not address this issue again.

* this reviewer has be with this bank for 1 - 3 years
* this review was made on PNC Bank, Oakmont Branch at Oakmont, PA
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PNC should be renamed Pass The Buck Bank
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by PassTheBuckBank, Jan. 24, 2013

Getting service at PNC bank - either the Sanford, Florida branch on WP Ball Blvd. or the corporate office - is almost impossible. Everyone tries to do the least amount of work to keep their job. They claim to not have any authority to provide the service I need and transfer me. They gave my personal contact information out to a third party in violation to state and federal privacy statutes. I have been discriminated against on the basis of my religious beliefs (Christian) and disabilities resulting from a hit-and-run collision by law enforcement. When I filed a complaint (one) against the branch with the corporate office, they closed my accounts.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lake Mary - Heathrow Branch at Lake Mary, FL
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THE WORST SERVICE
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by Lancaster, Jan. 22, 2013

I have three accounts with PNC. I went in to withdraw some of MY MONEY one day. I had the mispleasure, to say the least, of dealing with AKI ZIELINSKI. She treated me as though she was donating the money to me. She was IMPOLITE and UNPROFESSIONAL, IGNORANT and CERTAINLY OBTUS. I showed her FOUR forms of IDs including my drivers license, a credit card, a debit card and a payroll check and she still refused to help me. The branch manager was not available; the assistant manager was not available and I ended up having to deal with that ignorant unprofessional lady who has no idea how to service a customer.
Eventually, after almost 20 minutes I was so frustrated and disgruntled that I went to another branch where in few short minutes I was in and out.
PLEASE DO YOURSELF A FAVOR AND BANK SOMEWHERE ELSE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stone Mill Plaza Branch at Lancaster, PA
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Dr. Jacqualyn Green
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by DrJay, Jan. 18, 2013

I have had nothing but wonderful service each time I have gone to the Allisonville branch of PNC.  The service has been so good, in fact, that even when I am closer to another branch- I drive a little further to go the the Allisonville branch because of the personal service and efficiency. I have never had to wait long and the banking tasks are always correctly performed.  I am sorry to hear that this branch is closing because they truly provide excellent customer service. Thank you Allisonville branch!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Allisonville Road Branch at Indianapolis, IN
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mis
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by misinformedover, Jan. 17, 2013

PNC has incompetent people who presently work in their branches as well as in their Indiana Harbor Branch retail escaltion division.
Each time I call i receive nothing. No one ever knows anything. I have banked with Chase, Wamu, BOA but I guess this is why they are not an accredited business with the BBB

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Indiana Harbor Branch at East Chicago, IN
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Love this bank
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by Nikki1988, Jan. 16, 2013

I have been with this bank for right around a year and a half and I have nothing bad to say about them. The staff is very kind and are very helpful. For an example I was having a problem with people taking money out of my account without approval and they helped me get my money back. I will definitely be using this bank for a long time.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Laketon Avenue Branch at Muskegon, MI
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Stole my money
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by unhappycamper1, Jan. 10, 2013

I deposited a personal check on Thursday and that money was made available to me by Saturday. I started using my money that day and all weekend up until Tuesday. Much to my surprise they put a hold on my account when I tried to withdraw some of my money. They said that "loss prevention" flagged it. I asked why they would make the funds available Saturday, deduct the funds from the other party's account, then not "hold" my account until Tuesday. They gave me a manufactured answer and told me my funds won't be available again until the following Saturday so they can make sure the check is valid. I told them my business partner who wrote the check is a millionaire and it should onlt take a simple phone call to verify the funds. They said thats not how "their" policy works. So my next question was, then how can you know the funds will be available on Saturday? Obviously, this stumped them and they said they don't know. All in all, 5k is missing from my partners account, and I dont have it either. They took the money from his account, made it available to me, then took it away. I'm very displeased and frustrated.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, East College Branch at Normal, IL
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Best Bank I have ever been a part of
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by dkrock1127, Jan. 09, 2013

The staff at this location is so nice, and so helpful. With the holidays making budgets a little tight, I knew I may overdraft. But I tried to deposit cash in my account before I got hit with a $36dollar fee. Any way sure enough I struck out. But I called and told them the reason and they noticed that I tried to solve it before it happened. And they reversed the fee... Best bank ever, you never see this type of kindness from banks anymore. But PNC is above all others... THANKS

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Richmond Road Branch at Lexington, KY
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Great Serice
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by Marshall416osu, Jan. 05, 2013

Work with Greg, he did a great job getting my wife and I set up with a joint acct. He stayed past the noon closing time to make sure we fully understood and answered all of our questions. He was very friendly and did a great job explaining all details. Plus their new virtual account sounds like it will be pretty neat. Def use this bank and ask for Greg A!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Grandview Branch at Columbus, OH
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Broken promises
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by Brevardmom, Jan. 03, 2013

Don't open an account thinking that you are going to get the $150 incentive. This is just a scam and they never plan on depositing the money. At first they said the "code" didn't get input properly and it would be fixed and then they said it was passed the promotion time so they couldn't rectify it.  Customer service is rude and unprofessional.  I don't trust my money with this bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, The Avenue @ Viera Branch at Melbourne, FL
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