PNC Bank, Review
PNC Bank, Review
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Rude Manager
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by bvincent914, May. 16, 2013
Branch Manager was rude and arrogant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, New Haven Avenue Branch at Melbourne, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bvincent914, May. 16, 2013
Branch Manager was rude and arrogant.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, New Haven Avenue Branch at Melbourne, FL
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by Jaybird11 2013-05-18 07:06:49
The PNC bank in Brunswick Oh. is terrible!! All they do is nickel and dime you with fees. Then when you complain about it, they are trained to try to make you look like the idiot! Plus I was in there week after week after week for business and they STILL gave me crap about wearing my prescription sun glasses inside, even though they know me very very well. Then, I had some fraudulent activity on my account. When I called to have it stopped immediately, they wanted 35 bucks from me, when the fraudulent charge was only 21.59!!! I do NOT recommend this bank for they are a very fine print bank, with every intention of fining you until you're broke. STAY AWAY FROM PNC!
Worst Bank Service Ever!
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by DoctorKhan, May. 14, 2013
PNC Dr. Phillips in Orlando, you’d think this location would be prestigious offering quality customer service and products. But WRONG….Worst BANK EVER!
I thought I was the only customer that is experiencing such horrible service. Sheryl, Jasmine and Dotti are the worst in customer service. Their service is rude, unprofessional, they know little about PNC products. I’m a medical doctor with two branch location one in DP and the other in Clermont, and I had both my personal and business account with this branch and it was the worst service ever.
Do not use this PNC especially this branch unless you want rude and unprofessional service from the tellers and managers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Dr. Phillips Branch at Orlando, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DoctorKhan, May. 14, 2013
PNC Dr. Phillips in Orlando, you’d think this location would be prestigious offering quality customer service and products. But WRONG….Worst BANK EVER!
I thought I was the only customer that is experiencing such horrible service. Sheryl, Jasmine and Dotti are the worst in customer service. Their service is rude, unprofessional, they know little about PNC products. I’m a medical doctor with two branch location one in DP and the other in Clermont, and I had both my personal and business account with this branch and it was the worst service ever.
Do not use this PNC especially this branch unless you want rude and unprofessional service from the tellers and managers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Dr. Phillips Branch at Orlando, FL
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by searay240 2013-05-22 12:28:18
I hate PNC. They added fees to my account and never told me. By the time I figured it out there were 4x more fees. They lie and tell you that they send a statement in the mail, well I didn't get it until 2 weeks later and by then there were even more charges. They suck their customer service sucks and they rare out right thieves to their customers. Fk PNC
by searay240 2013-05-22 12:29:47
I believe it. PNC is horrible and thieves. They steal their customers money and call them fees. I hope they all close due to lack of customers. GREEDY MOFOS at PNC
by Mollymoo21 2013-06-11 10:24:30
Pine street branch manager at PNC. Needs a course in diversity. Most incompetent . Arrogant bunch of idiots. Legal dept s a joke. Can't even read a Power of Attorney documents.
Greenwood Corner Branch
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by rainabow, May. 11, 2013
This Branch is very inviting and the tellers and staff are so so nice !! I have nothing but good things to say and wouldn't bank anywhere else !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenwood Central at Greenwood, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rainabow, May. 11, 2013
This Branch is very inviting and the tellers and staff are so so nice !! I have nothing but good things to say and wouldn't bank anywhere else !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenwood Central at Greenwood, IN
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Poor customer service
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by NoPNC, May. 07, 2013
Oh, just put me out of my misery. Attempted a small transaction at this bank - open an account for a child away at school The bankers got everything wrong. When I complained, they told me to go elsewhere, closed the account.
I can accept errors. Mistakes are understandable. Lying is not.
But for the fact that they had a branch near my child's school, I would have avoided them. Am going to a credit union.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Exton Branch at Exton, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NoPNC, May. 07, 2013
Oh, just put me out of my misery. Attempted a small transaction at this bank - open an account for a child away at school The bankers got everything wrong. When I complained, they told me to go elsewhere, closed the account.
I can accept errors. Mistakes are understandable. Lying is not.
But for the fact that they had a branch near my child's school, I would have avoided them. Am going to a credit union.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Exton Branch at Exton, PA
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Unprofessional tellers
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by mtester1, May. 06, 2013
Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.
I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.
So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.
Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long line..it was just me!
At that point I lost my cool...rightfully so as far as I'm concerned.
I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.
Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.
Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely unacceptable and not the way customers should be treated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby mtester1, May. 06, 2013
Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.
I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.
So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.
Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long line..it was just me!
At that point I lost my cool...rightfully so as far as I'm concerned.
I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.
Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.
Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely unacceptable and not the way customers should be treated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
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Helpful--the best choice
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by seebee, Apr. 26, 2013
This bank was the best choice for me. There are two locations in our small town which both have friendly and helpful staff. The business-related staff is informative, professional, and goes above and beyond to help with setting up merchant services. The online banking is clear, easy to use, and accessible from pc and apps. I have two banks, and I much prefer this one for service, rates, and professionalism.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Greencastle Branch at Greencastle, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby seebee, Apr. 26, 2013
This bank was the best choice for me. There are two locations in our small town which both have friendly and helpful staff. The business-related staff is informative, professional, and goes above and beyond to help with setting up merchant services. The online banking is clear, easy to use, and accessible from pc and apps. I have two banks, and I much prefer this one for service, rates, and professionalism.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Greencastle Branch at Greencastle, IN
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Still bank with them in VA after moving to MO
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by EmiLiz, Apr. 24, 2013
I have had checking accounts at 4 different banks and have been most impressed with this one. I love the "virtual wallet" where I can have my checking account funds split across three different accounts - we use it to set aside money for specific things we want to buy, and also it ensures we never get an overdraft charge, ever! The customer service at this bank is amazing. They treat you like you are a celebrity. We moved to MO and still bank with PNC. We are able to deposit checks via our smartphones and get cash from any ATM for free (fees are reimbursed). I can't say enough about how wonderful this branch is.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bristow Branch at Bristow, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby EmiLiz, Apr. 24, 2013
I have had checking accounts at 4 different banks and have been most impressed with this one. I love the "virtual wallet" where I can have my checking account funds split across three different accounts - we use it to set aside money for specific things we want to buy, and also it ensures we never get an overdraft charge, ever! The customer service at this bank is amazing. They treat you like you are a celebrity. We moved to MO and still bank with PNC. We are able to deposit checks via our smartphones and get cash from any ATM for free (fees are reimbursed). I can't say enough about how wonderful this branch is.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bristow Branch at Bristow, VA
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THE WORST PNC BANK EVER!!!!
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by SWTQT, Apr. 22, 2013
Don't give this branch your time, go to any other PNC location. I've never encountered such an unprofessional, rude, incompetent staff and manager. The wait time was also unbelievable because the staff wanted to discuss their own personal issues instead of caring for customers. the manager actually stepped over the line by looking up my number, calling me, being extremely rude and unprofessional and then desperately trying to solicit business that I did not want nor need from them. My family and I will be sure to never use this tiny branch again. PNC Corporate should look into all their customers complaints and close this branch.
* this review was made on PNC Bank, Spotswood Branch at Spotswood, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SWTQT, Apr. 22, 2013
Don't give this branch your time, go to any other PNC location. I've never encountered such an unprofessional, rude, incompetent staff and manager. The wait time was also unbelievable because the staff wanted to discuss their own personal issues instead of caring for customers. the manager actually stepped over the line by looking up my number, calling me, being extremely rude and unprofessional and then desperately trying to solicit business that I did not want nor need from them. My family and I will be sure to never use this tiny branch again. PNC Corporate should look into all their customers complaints and close this branch.
* this review was made on PNC Bank, Spotswood Branch at Spotswood, NJ
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WORST CUSTOMER SERVICE
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by Chigirl13, Apr. 16, 2013
My husband and I have been banking with PNC for more than 10 years and this branch has to be the worst. I deposited a check from one of our renters and the teller questioned it because it was made out to our company name. I explained to her that is how PNC created our account, and that each property was created with a different series. She nonetheless questioned it and asked for authorization. She then proceed to insult me by telling me that she does not want to check to bounce bank. I also wanted to get some cash so I completed the withdrawal form and informed her that I wanted to take money out from one of our checking accounts. I told her the last 4 digits and also gve her my drivers license. She asked me to re-sign the withdrawal slip since my signature didnt match. I was so embarassed since I had already gave her my driver's license in the first place. The manager was no help - instead of apologizing all he did was defend her without even trying to listen to my story.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Six Forks Branch at Raleigh, NC
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Chigirl13, Apr. 16, 2013
My husband and I have been banking with PNC for more than 10 years and this branch has to be the worst. I deposited a check from one of our renters and the teller questioned it because it was made out to our company name. I explained to her that is how PNC created our account, and that each property was created with a different series. She nonetheless questioned it and asked for authorization. She then proceed to insult me by telling me that she does not want to check to bounce bank. I also wanted to get some cash so I completed the withdrawal form and informed her that I wanted to take money out from one of our checking accounts. I told her the last 4 digits and also gve her my drivers license. She asked me to re-sign the withdrawal slip since my signature didnt match. I was so embarassed since I had already gave her my driver's license in the first place. The manager was no help - instead of apologizing all he did was defend her without even trying to listen to my story.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Six Forks Branch at Raleigh, NC
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My favorite branch
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by DaniAnder, Apr. 15, 2013
Everyone at this branch is very kind and patient! I refuse to use another location after being treated so well at this one. I have been to other locations in raleigh and was very displeased with the costumer service! The branch mgr Ms. Blanca goes out of her way to make sure her costumers leave with a smile.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cameron Village Branch at Raleigh, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DaniAnder, Apr. 15, 2013
Everyone at this branch is very kind and patient! I refuse to use another location after being treated so well at this one. I have been to other locations in raleigh and was very displeased with the costumer service! The branch mgr Ms. Blanca goes out of her way to make sure her costumers leave with a smile.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cameron Village Branch at Raleigh, NC
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Customer
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by Spring2012, Apr. 14, 2013
Very helpful employees. They don't push for any offers , just make you aware. Very convenient location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Clifton @ Stop & Shop Branch at Clifton, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Spring2012, Apr. 14, 2013
Very helpful employees. They don't push for any offers , just make you aware. Very convenient location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Clifton @ Stop & Shop Branch at Clifton, NJ
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Don't go to Branch for Credit Card offers
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by NewCastleFooled, Mar. 28, 2013
We made the foolish decision to go to the branch office to be sure the credit card offer was correct. The branch manager, let's call him "Dan", tried 3x to enter the offer, and still couldn't get it right. He said he'd "take care of it", but three weeks later, with plenty of time on the phone with even more PNC incompetent fools, and it still isn't completely resolved.
By the way, I was told I cannot call PNC Bank Employees "Incompetent fools"....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Neshannock Branch at New Castle, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NewCastleFooled, Mar. 28, 2013
We made the foolish decision to go to the branch office to be sure the credit card offer was correct. The branch manager, let's call him "Dan", tried 3x to enter the offer, and still couldn't get it right. He said he'd "take care of it", but three weeks later, with plenty of time on the phone with even more PNC incompetent fools, and it still isn't completely resolved.
By the way, I was told I cannot call PNC Bank Employees "Incompetent fools"....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Neshannock Branch at New Castle, PA
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Just the most recent frustrating experience
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by AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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FRIENDLY PERSONALIZED BANKING A+++++++++++
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by CARMENDELIAROSE, Mar. 23, 2013
EVERYONE IS FRIENDLY AND COMPETANT.I WAS A WACHOVIA CUSTOMER FOR A LONG TIME AND WAS A VICTIM OF FRAUD WITH WACHOVIA.NOT SO WITH PNC THEY IMMEDIATELY CALL FOR ANY SUSPICIOUS ACTIVITY.I DONOT HAVE ALOT OF MONEY HOWEVER I AM ALWAYS TREATED LIKE A VALUED CUTOMER . AS IF I HAD A MILLIONS DOLLARS IN MY ACCOUNTS.I AM ALWAYS GREETED WITH A SMILE AND BY NAME! WOW ! THATS PERSONALIZED.TELLER ASSITANT BANK MANAGERS AND MANAGER ARE ALWAYS ENGAGING.STAFF ALWAYS GO THE EXTRA STEP FOR THE CUSTOMER.IF I HAVE A QUESTION AND THEY DONOT KNOW THE ANSWER.IT IS RESEARCHED AND THEY CALL ME IN A TIMELY MANNER. THEY TAKE TIME TO EXPLAIN AND SHOW YOU THINGS. I WOULD HIGH RECOMMEND THIS BANK TO ANYONE
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fruitville Road Branch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CARMENDELIAROSE, Mar. 23, 2013
EVERYONE IS FRIENDLY AND COMPETANT.I WAS A WACHOVIA CUSTOMER FOR A LONG TIME AND WAS A VICTIM OF FRAUD WITH WACHOVIA.NOT SO WITH PNC THEY IMMEDIATELY CALL FOR ANY SUSPICIOUS ACTIVITY.I DONOT HAVE ALOT OF MONEY HOWEVER I AM ALWAYS TREATED LIKE A VALUED CUTOMER . AS IF I HAD A MILLIONS DOLLARS IN MY ACCOUNTS.I AM ALWAYS GREETED WITH A SMILE AND BY NAME! WOW ! THATS PERSONALIZED.TELLER ASSITANT BANK MANAGERS AND MANAGER ARE ALWAYS ENGAGING.STAFF ALWAYS GO THE EXTRA STEP FOR THE CUSTOMER.IF I HAVE A QUESTION AND THEY DONOT KNOW THE ANSWER.IT IS RESEARCHED AND THEY CALL ME IN A TIMELY MANNER. THEY TAKE TIME TO EXPLAIN AND SHOW YOU THINGS. I WOULD HIGH RECOMMEND THIS BANK TO ANYONE
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fruitville Road Branch at Sarasota, FL
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One of the worst banks ever
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by Nlaub, Mar. 21, 2013
My father sends me certified checks from down state so they will clear immediately apparently my bank does not understand what a certified check is. The teller for one questioned me about the check asking where I got it from and when I brought up the fact that I had been questioned the teller looked at me an said " well it looks fake" with a very rude tone. All the tellers are incompetent. They gossip, and frequently have to ask questions about a simple deposit. My mother had been at pnc for many many years and over the past year or so has also had many problems. Never go to this bank.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on PNC Bank, Petoskey Branch at Petoskey, MI
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Overall Rating Office Environment & Staff Other Servicesby Nlaub, Mar. 21, 2013
My father sends me certified checks from down state so they will clear immediately apparently my bank does not understand what a certified check is. The teller for one questioned me about the check asking where I got it from and when I brought up the fact that I had been questioned the teller looked at me an said " well it looks fake" with a very rude tone. All the tellers are incompetent. They gossip, and frequently have to ask questions about a simple deposit. My mother had been at pnc for many many years and over the past year or so has also had many problems. Never go to this bank.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on PNC Bank, Petoskey Branch at Petoskey, MI
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by thinkabit 2013-08-15 14:47:51
The only thing that works as cash is cash. A bank has no way of verifying another bank's cashier's/certitified checks so just because a check says certified does not minimize the risk to the bank. It COULD still be fake...so deposit it and wait the 1 day (wow! that's a long time guys) that it takes for the thing to clear and stop whining about. My Goodness! You people are living in the same century as me. Fraud and ID theft are out of control and you give teller such a hard time. "I don't want to show ID! I been here 40 years!" PEOPLE STOP BEING SO RIDICULOUS!!! I haven't been alive 40 years. We don't know each other and your asking me for money and information. It's on you to prove that you are who you say you are. Stop being so uptight about it. The bank is not a burger joint and there are going to be time when you CANNOT have you way. Banks have rules in regulations in place not only to protect you, but more importantly to protect THEMSELVES!!! That's right! The teller is not only covering your behind, she's covering her own because believe it or not, she does NOT want to get fired because she was NEGLIGENT in her duties and someone's account became compromised as a result.
People, get over yourselves and let people do their jobs. Times are different than they were 40 years ago and y'all are going to have to get with it.
People, get over yourselves and let people do their jobs. Times are different than they were 40 years ago and y'all are going to have to get with it.
poor trained bank teller not a good experience!!!!
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by cdmej, Mar. 18, 2013
i been having a lot of issues with this bank lately, i been for about 5 yrs with them and was the worse experience i ever had i will considerate to switch and try another bank cause as a customer they dont meet mine needs and expectations,bank tellers needs more training and how to help and treat customer properly. people is not well trained thats what i think!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warsaw Branch at Warsaw, IN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cdmej, Mar. 18, 2013
i been having a lot of issues with this bank lately, i been for about 5 yrs with them and was the worse experience i ever had i will considerate to switch and try another bank cause as a customer they dont meet mine needs and expectations,bank tellers needs more training and how to help and treat customer properly. people is not well trained thats what i think!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warsaw Branch at Warsaw, IN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Wrong account
Overall Rating
Office Environment & Staff
Waiting Time
by sentinel, Mar. 14, 2013
One of the worst banking experiences that I've ever had. The manager named 'Nancy' asked for my online username pertaining to my online banking login though I have already given them my driver license and debit card. It took them 20 minutes just to make a simple transaction. Even then, they withdrew cash from the wrong account. It seems that the hiring standard of the workers here was not that high. I am not sure about quality of service at other PNC branches but please do yourself a favor and definitely stay away from this branch at Kingstowne (Alexandria, VA)!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby sentinel, Mar. 14, 2013
One of the worst banking experiences that I've ever had. The manager named 'Nancy' asked for my online username pertaining to my online banking login though I have already given them my driver license and debit card. It took them 20 minutes just to make a simple transaction. Even then, they withdrew cash from the wrong account. It seems that the hiring standard of the workers here was not that high. I am not sure about quality of service at other PNC branches but please do yourself a favor and definitely stay away from this branch at Kingstowne (Alexandria, VA)!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Appreciate the personal attention to customers
Overall Rating
by tas8, Mar. 12, 2013
Since moving to New Jersey a year ago and need a local bank, PNC has been the friend around the corner, with a can do eager to please atmosphere. Thanks!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lacey Township at Forked River, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby tas8, Mar. 12, 2013
Since moving to New Jersey a year ago and need a local bank, PNC has been the friend around the corner, with a can do eager to please atmosphere. Thanks!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lacey Township at Forked River, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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LOST ATM DEPOSIT
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by mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
mr
Overall Rating
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by clutch, Mar. 10, 2013
Worst banking experience ever. Starting with the bank Manager!!!! Stay away from PNC and especially this branch!! Consumer beware!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Downtown Branch at Pensacola, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby clutch, Mar. 10, 2013
Worst banking experience ever. Starting with the bank Manager!!!! Stay away from PNC and especially this branch!! Consumer beware!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Downtown Branch at Pensacola, FL
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