PNC Bank, Review
PNC Bank, Review
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based on 423 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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Almost Family
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by HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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How is this bank still open?
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by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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How is this bank still open?
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by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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Worst Bank Ever
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by JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
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by ZacLewis 2016-11-30 16:51:02
Adam, a teller, told me something completely contrary to what his superiors told me about my account later on. The same supervisors and other other employees listened in and did not correct the situation in the moment. My grandmother and I made an extra trip for no reason. This branch is not competent of PNC policy. Go elsewhere, if banking with PNC. Slow service too.
LOVE IT!!
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by twifey, Oct. 02, 2012
I can not say enough about this bank! Restrictions are good! They keep you protected (you don't want people stealing all your money right?) Anytime I have an issue they are so willing to help and make it so much easier to understand. They also try to HELP you and figure out what will BEST FIT YOUR NEEDS! I was so nervous about opening up a bank account. Didn't know what to do or anything! One day I just walked in and they were so willing to help and explained all of my options.
Can not say enough about this bank. Highly recommended.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Pittsville Branch at Pittsville, MD
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby twifey, Oct. 02, 2012
I can not say enough about this bank! Restrictions are good! They keep you protected (you don't want people stealing all your money right?) Anytime I have an issue they are so willing to help and make it so much easier to understand. They also try to HELP you and figure out what will BEST FIT YOUR NEEDS! I was so nervous about opening up a bank account. Didn't know what to do or anything! One day I just walked in and they were so willing to help and explained all of my options.
Can not say enough about this bank. Highly recommended.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Pittsville Branch at Pittsville, MD
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Policy Complaint
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by farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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Robbery
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by RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
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Overall Ratingby RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
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Never disappointed here
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by RandyMayfield, Sep. 11, 2012
I have always been pleased with the staff and customer service here. They bend over backwards to please and are always friendly. I have a number of accounts with this branch and am very happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Town & Country Branch at Chesterfield, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RandyMayfield, Sep. 11, 2012
I have always been pleased with the staff and customer service here. They bend over backwards to please and are always friendly. I have a number of accounts with this branch and am very happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Town & Country Branch at Chesterfield, MO
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pnc bank
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by jenna, Sep. 09, 2012
i love my bank at pnc in quincey mi, THE BEST CUSTMORE SERVICES I HAVE EVER HAD!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Quincy Branch at Quincy, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jenna, Sep. 09, 2012
i love my bank at pnc in quincey mi, THE BEST CUSTMORE SERVICES I HAVE EVER HAD!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Quincy Branch at Quincy, MI
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Poor Customer Service
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by looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
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Overall Ratingby looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
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ATM ate my card; employees did nothing
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by Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
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Overall Ratingby Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
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Outstanding Branch
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by sappire, Aug. 29, 2012
The employees are always courteous. The branch manager is extremely knowlegable and always treats me and other customers with respect. The facilty is new and is always clean.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Charles Village at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sappire, Aug. 29, 2012
The employees are always courteous. The branch manager is extremely knowlegable and always treats me and other customers with respect. The facilty is new and is always clean.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Charles Village at Baltimore, MD
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Did PNC Bank rip off my out of state debit card?
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by nopcnbank, Aug. 28, 2012
In March 2012 I used the PCN ATM in Evanston to withdraw cash from my out of state bank. The PCN ATM took my debit card. It was after hours, so I called the PCN branch manager the following day to ask about my debit card. He indicated that it would be sent to my out of state bank. My out of state never received the my debit card. And in the mean time approximately $7,000 was fraudulently charged to my debit card. PNC never sent my debit card to my out of state bank as they said they would.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Evanston Branch at Evanston, IL
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Overall Ratingby nopcnbank, Aug. 28, 2012
In March 2012 I used the PCN ATM in Evanston to withdraw cash from my out of state bank. The PCN ATM took my debit card. It was after hours, so I called the PCN branch manager the following day to ask about my debit card. He indicated that it would be sent to my out of state bank. My out of state never received the my debit card. And in the mean time approximately $7,000 was fraudulently charged to my debit card. PNC never sent my debit card to my out of state bank as they said they would.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Evanston Branch at Evanston, IL
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I am so thankful we moved to PNC from 5/3rd !!!
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by Subho, Aug. 28, 2012
I have had a banking relationship with 5/3 rd bank for over 14 years and yet I continued to get indifferent service from them and when my wife who was new to the country decided to open a new bank a/c we decided to give PNC a try. We were so taken by the friendliness of the staff at their Cherokee Triangle location, that we went on to move our safe deposit box over from 5/3rd bank and eventually both my checking and savings accounts.
In full disclosure we have yet to apply for loan from them but our retail banking experience with PNC has been nothing but commendable.
Olga, one of the managers on staff at this location is simply outstanding. She's not only helped us with planning advice and has always stepped up to address any and all exceptions that have showed up over the course of the 24 months both my wife & I have been customers. Danielle & Padua has been also been great to deal with.
This was just our way to say "Thank You" to the friendly staff at PNC's Cherokee Triangle location.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Subho, Aug. 28, 2012
I have had a banking relationship with 5/3 rd bank for over 14 years and yet I continued to get indifferent service from them and when my wife who was new to the country decided to open a new bank a/c we decided to give PNC a try. We were so taken by the friendliness of the staff at their Cherokee Triangle location, that we went on to move our safe deposit box over from 5/3rd bank and eventually both my checking and savings accounts.
In full disclosure we have yet to apply for loan from them but our retail banking experience with PNC has been nothing but commendable.
Olga, one of the managers on staff at this location is simply outstanding. She's not only helped us with planning advice and has always stepped up to address any and all exceptions that have showed up over the course of the 24 months both my wife & I have been customers. Danielle & Padua has been also been great to deal with.
This was just our way to say "Thank You" to the friendly staff at PNC's Cherokee Triangle location.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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Annese3
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by annese3, Aug. 25, 2012
I usually go to the branch at Montgomery and Union Cemetery where I always get excellent customer service. Yesterday I found myself in a hurry (which was my downfall) and used the ATM at Harper's Point. I could try to explain the course of events but it would take too long. Let's just say it turned into a "train wreck" of my own making. I went into the branch and was greeted by a very pleasant teller (I did not get her name) who began trying to untangle the mess but ended up turning me over to Jeff who deals with ATM operations. Jeff went out of his way to make sure he fixed my 2 mistakes as well as keeping enough in my account for dinner until the other checks cleared. (by the way Jeff we had tacos) Everyone was polite and more than patient! During the whole process 3 customers were greeted by name and friendly banter. The tellers behind the counters yesterday were complete professionals. Thanks again guys!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harpers Point Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby annese3, Aug. 25, 2012
I usually go to the branch at Montgomery and Union Cemetery where I always get excellent customer service. Yesterday I found myself in a hurry (which was my downfall) and used the ATM at Harper's Point. I could try to explain the course of events but it would take too long. Let's just say it turned into a "train wreck" of my own making. I went into the branch and was greeted by a very pleasant teller (I did not get her name) who began trying to untangle the mess but ended up turning me over to Jeff who deals with ATM operations. Jeff went out of his way to make sure he fixed my 2 mistakes as well as keeping enough in my account for dinner until the other checks cleared. (by the way Jeff we had tacos) Everyone was polite and more than patient! During the whole process 3 customers were greeted by name and friendly banter. The tellers behind the counters yesterday were complete professionals. Thanks again guys!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harpers Point Branch at Cincinnati, OH
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Inept Employees - Very Poor Customer Service
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by kevrcal, Aug. 24, 2012
I was appointed guardian of my aunt by a court in Illinois and moved her here. At the time that she moved here, her bank was PNC in Pennsylvania. I went to the branch in Buffalo Grove, Illinois, thinking that it would be easier to deal with the same bank. I was quite mistaken.
After 4 months, I am still struggling to resolve all of the problems. Here is a list of problems:
1. The two accounts in Pennsylvania were set up incorrectly, and the account that I set up for her at the Buffalo Grove branch was also setup incorrectly. I am still trying to fix these problems.
2. I have been to the Buffalo Grove branch 6 times in 4 months. I have dealt with 5 different employees in that time, 2 of whom are no longer with PNC bank. Every time I go in, it is like starting all over, as they don’t even accept my word that I am a client. One banker who is thankfully not there any more admitted to me that it was his first day and he did not know what to do. If that is so, why was I referred to him in the first place.
3. Some of the problems stem from Social Security, that is, PNC’s erroneous idea of Social Security Rules. Despite the fact that I checked with different officials and found the correct information, the assistant manager assures me that the Social Security agents are incorrect in their knowledge of the rules.
My advice: if you are ever tempted to use PNC bank, run quickly in the other direction!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Buffalo Grove/ Dundee Branch at Buffalo Grove, IL
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Overall Rating Other Servicesby kevrcal, Aug. 24, 2012
I was appointed guardian of my aunt by a court in Illinois and moved her here. At the time that she moved here, her bank was PNC in Pennsylvania. I went to the branch in Buffalo Grove, Illinois, thinking that it would be easier to deal with the same bank. I was quite mistaken.
After 4 months, I am still struggling to resolve all of the problems. Here is a list of problems:
1. The two accounts in Pennsylvania were set up incorrectly, and the account that I set up for her at the Buffalo Grove branch was also setup incorrectly. I am still trying to fix these problems.
2. I have been to the Buffalo Grove branch 6 times in 4 months. I have dealt with 5 different employees in that time, 2 of whom are no longer with PNC bank. Every time I go in, it is like starting all over, as they don’t even accept my word that I am a client. One banker who is thankfully not there any more admitted to me that it was his first day and he did not know what to do. If that is so, why was I referred to him in the first place.
3. Some of the problems stem from Social Security, that is, PNC’s erroneous idea of Social Security Rules. Despite the fact that I checked with different officials and found the correct information, the assistant manager assures me that the Social Security agents are incorrect in their knowledge of the rules.
My advice: if you are ever tempted to use PNC bank, run quickly in the other direction!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Buffalo Grove/ Dundee Branch at Buffalo Grove, IL
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Horrible Customer Service
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Office Environment & Staff
by fran4642, Aug. 24, 2012
I called the 96th St, Fishers location and asked about having a document notarized. I was told that they would notarize my document as long as I was a PNC customer and that I would not incurr a fee for this service. So I made a visit to the the 96th Street, Fishers location and was told by a teller that they could not notarize any documents that were not PNC related. The teller was in the process of running the drive thru at the same time of waiting on me. My presence seem to annoy her. I left this location and went two blocks to find a Chase bank. I am not a customer of Chase bank but thought I would go in and ask them if they could notarize my document. Needless to say, they not only notarize my document but didn't charge me a fee AND provided me with top notch customer service. I decided to go back to PNC and tell them about my experience. I ended up speaking with the branch manager - Wen. He gave me the impression that he could have cared less. Their policy is not to notorize documents unrelated to PNC as they do not want to be held liable for the contents of the document. Clearly, they are not aware of what a notary is used for. They are validating that person in front of them signed the document. The contents of the document has NOTHING to do with the notary. This has been the worst customer service I've ever experienced. I am in the process of moving my account to Chase.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby fran4642, Aug. 24, 2012
I called the 96th St, Fishers location and asked about having a document notarized. I was told that they would notarize my document as long as I was a PNC customer and that I would not incurr a fee for this service. So I made a visit to the the 96th Street, Fishers location and was told by a teller that they could not notarize any documents that were not PNC related. The teller was in the process of running the drive thru at the same time of waiting on me. My presence seem to annoy her. I left this location and went two blocks to find a Chase bank. I am not a customer of Chase bank but thought I would go in and ask them if they could notarize my document. Needless to say, they not only notarize my document but didn't charge me a fee AND provided me with top notch customer service. I decided to go back to PNC and tell them about my experience. I ended up speaking with the branch manager - Wen. He gave me the impression that he could have cared less. Their policy is not to notorize documents unrelated to PNC as they do not want to be held liable for the contents of the document. Clearly, they are not aware of what a notary is used for. They are validating that person in front of them signed the document. The contents of the document has NOTHING to do with the notary. This has been the worst customer service I've ever experienced. I am in the process of moving my account to Chase.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fishers Branch at Fishers, IN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Lydia 2015-08-16 07:37:11
Same thing happened to us: husband called PNC (we are customers and it was a matter of convenience to go there rather than drive miles to the attorney's office) to determine whether they could notarize a limited POA in order for our real estate attorney to sign documents in our absence. The customer rep informed my husband that PNC could notarize that document. When I arrived, was told they only provide notary services for in-house documents. When I spoke with the bank manager, all she wanted to do was discuss her 30 years in banking. I've spoken with rep's from the Secretary of State and the DuPage County Clerks office and 'technically' as a public servant, a notary cannot limit notary services. If a bank is going to set limits on what they will/will not notarize, I believe it must be stated up front (i.e.during a phone call); the fact that they don't suggests they know it is unlawful to do so. Deceptive to say the least.
Terrible Customer Service -Stay Away
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by Michael55, Aug. 23, 2012
Terrible - for some reason, do not view themselves as being in the customer service business - take the attitude that you need them more than they need you. Be smart, avoid the excess fees and terrible service - go to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Noblesville Branch at Noblesville, IN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Michael55, Aug. 23, 2012
Terrible - for some reason, do not view themselves as being in the customer service business - take the attitude that you need them more than they need you. Be smart, avoid the excess fees and terrible service - go to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Noblesville Branch at Noblesville, IN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
They lie and they dont care who it hurts.
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by kevinowings1976, Aug. 17, 2012
My best friends grandma passed away and he was the benefactor to her stuff. He lost his mom and dad 10 years earlier. He ask me since he didnt have a bank account if he could sign it to me and then when it went through give him the money. So i call PNC Evanston IL. they said not an issue i hop in a cab with my friend it cost me $25 to get there. Then they said well we have to have a bank manager here to except it. They failed to mention that when i called. So then i had to take a cab back to the shop i own. so now i am out $50 and my friend $150 thousand. Sorry James i tried.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kevinowings1976, Aug. 17, 2012
My best friends grandma passed away and he was the benefactor to her stuff. He lost his mom and dad 10 years earlier. He ask me since he didnt have a bank account if he could sign it to me and then when it went through give him the money. So i call PNC Evanston IL. they said not an issue i hop in a cab with my friend it cost me $25 to get there. Then they said well we have to have a bank manager here to except it. They failed to mention that when i called. So then i had to take a cab back to the shop i own. so now i am out $50 and my friend $150 thousand. Sorry James i tried.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by thinkabit 2013-08-15 15:54:07
They should have asked you the specific abouts the check, but if you thought you were going to go into a bank and deposit a check made payable to SOMEONE ELSE into YOUR account for $150K, then you really don't have a good grasp on banking. NO ONE at ANY BANK in their RIGHT MIND would allow that EVER.
If James doesn't have his own account and didn't think he should get one for 150k, there's something shady with this James character. Trust me, by rejecting you they did you a favor. Better to be out $50 as opposed to $150k.
And how would you have given that to him when (I should say IF) it cleared you account? CASH??? You know, the bank doesn't allow that. So either you take it out in increments over time or you give him a check. Defeats the purpose, huh?
Yeah... you should definitely be thanking them. They saved you a headache... and note to YOU personally... don't be so willing to accept ever billy-boo and sally-sob story you hear and do things like this for friends because in the end you are accountable and you are the one endng up played.
I'm just saying.
If James doesn't have his own account and didn't think he should get one for 150k, there's something shady with this James character. Trust me, by rejecting you they did you a favor. Better to be out $50 as opposed to $150k.
And how would you have given that to him when (I should say IF) it cleared you account? CASH??? You know, the bank doesn't allow that. So either you take it out in increments over time or you give him a check. Defeats the purpose, huh?
Yeah... you should definitely be thanking them. They saved you a headache... and note to YOU personally... don't be so willing to accept ever billy-boo and sally-sob story you hear and do things like this for friends because in the end you are accountable and you are the one endng up played.
I'm just saying.
terrible
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by slimane01us, Aug. 07, 2012
pnc bank at,4650 East Broad Street,
Columbus OH 43213,,will never go back again,,
im soo mad,,bought a car and ,, went with the lady who sold me the car to do the notairy seal,,the cleck who does the seal is called derek,he didnt even received us on a office,,he just did it behind his counter,he just said filled the title and i will do the seal,he left us for and comes back , put the stamp and said you good to go,,,,once done,i drove to transfer the title on my name,,bigg surprise,,the clerck at the title agency,,wrote on big letters(seller come in for affidavite,)cause the line in the top concerning the seller was supposed to be filled said the clerk at the title agency,, derek from pnc didnt check the title before puting the seal in it,,i goes back to them and his manager the lady told me,,we are not responsable for what you guys write or dont ,,and we do this for free,,i cant believe it,,defending him this way,, and teeling me that they can sc.. me,,because there is no charge???i will never go there again,,impofessional,,
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Broad-Hamilton Branch at Columbus, OH
1 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby slimane01us, Aug. 07, 2012
pnc bank at,4650 East Broad Street,
Columbus OH 43213,,will never go back again,,
im soo mad,,bought a car and ,, went with the lady who sold me the car to do the notairy seal,,the cleck who does the seal is called derek,he didnt even received us on a office,,he just did it behind his counter,he just said filled the title and i will do the seal,he left us for and comes back , put the stamp and said you good to go,,,,once done,i drove to transfer the title on my name,,bigg surprise,,the clerck at the title agency,,wrote on big letters(seller come in for affidavite,)cause the line in the top concerning the seller was supposed to be filled said the clerk at the title agency,, derek from pnc didnt check the title before puting the seal in it,,i goes back to them and his manager the lady told me,,we are not responsable for what you guys write or dont ,,and we do this for free,,i cant believe it,,defending him this way,, and teeling me that they can sc.. me,,because there is no charge???i will never go there again,,impofessional,,
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Broad-Hamilton Branch at Columbus, OH
1 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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