PNC Bank, Review
PNC Bank, Review
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Always pleased with their service
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by romeoxcat, Jul. 30, 2012
Every time that I go into this branch I receive great service. They are polite and professional. Every single person that I have come into contact with in the branch has provided me with great service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Naperville Branch at Naperville, IL
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by romeoxcat, Jul. 30, 2012
Every time that I go into this branch I receive great service. They are polite and professional. Every single person that I have come into contact with in the branch has provided me with great service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, North Naperville Branch at Naperville, IL
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Everyone there is amazing!
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by SaraB, Jul. 25, 2012
Every time I go in there they recognize me, ask me about my college and work; they're very personal and sweet and I absolutely love it! They've been pestering me to get direct deposit so I could get better benefits from my checking account. Naomi called me up and we chatted and she was very informative and told me multiple times that all she wanted was the best for me. How can customer service get any better than that?
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Martin Branch at Martin, MI
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by SaraB, Jul. 25, 2012
Every time I go in there they recognize me, ask me about my college and work; they're very personal and sweet and I absolutely love it! They've been pestering me to get direct deposit so I could get better benefits from my checking account. Naomi called me up and we chatted and she was very informative and told me multiple times that all she wanted was the best for me. How can customer service get any better than that?
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Martin Branch at Martin, MI
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Racist Staff Abuses Customer.
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by DPUStudent, Jul. 23, 2012
Wanted to cash a check from the IRS. My name and address are entirely correct, but as a student I include my school's UB box on it as well. The woman at the counter, claimed to be the boss of this branch, insisted that the check has to be cashed by my school, NOT ME, because it has my school's name on it!!! She said I had to confirm with my school, then I could cash my check. So I did. My school's administrator called her but that woman insisted that the address was not correct and I could never cash the check!!! So I rushed back and from from the bank the 3rd time under 109 degree and COULD NOT PUT MY MONEY IN MY ACCOUNT! That PNC woman was hostile the entire time and LIED to me. She really knew how to treat a prospective long-term customer with zero respect I'm so amazed. Save your self the problem with an online high-interest bank and skip PNC for your sanity!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Putnam Plaza at Greencastle, IN
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by DPUStudent, Jul. 23, 2012
Wanted to cash a check from the IRS. My name and address are entirely correct, but as a student I include my school's UB box on it as well. The woman at the counter, claimed to be the boss of this branch, insisted that the check has to be cashed by my school, NOT ME, because it has my school's name on it!!! She said I had to confirm with my school, then I could cash my check. So I did. My school's administrator called her but that woman insisted that the address was not correct and I could never cash the check!!! So I rushed back and from from the bank the 3rd time under 109 degree and COULD NOT PUT MY MONEY IN MY ACCOUNT! That PNC woman was hostile the entire time and LIED to me. She really knew how to treat a prospective long-term customer with zero respect I'm so amazed. Save your self the problem with an online high-interest bank and skip PNC for your sanity!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Putnam Plaza at Greencastle, IN
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RUDE...RUDE...RUDE
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by kjhcmom, Jul. 13, 2012
Deposited $750 cash into my checking account at this branch at 3:15 today. Got ready to go to the grocery store and money is not credited. Called the bank and talked to Andy who was the rudest. When I asked why they didn't inform customers they would not have access to deposited money due to computer problems his response was "I don't know why someone didn't tell you." When I asked if he knew how long before computers would be down I was told "I don't have a crystal ball." Called branch manager Joel....no satisfaction. ANOTHER unhappy PNC customer....
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Westerville Branch at Westerville, OH
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by kjhcmom, Jul. 13, 2012
Deposited $750 cash into my checking account at this branch at 3:15 today. Got ready to go to the grocery store and money is not credited. Called the bank and talked to Andy who was the rudest. When I asked why they didn't inform customers they would not have access to deposited money due to computer problems his response was "I don't know why someone didn't tell you." When I asked if he knew how long before computers would be down I was told "I don't have a crystal ball." Called branch manager Joel....no satisfaction. ANOTHER unhappy PNC customer....
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Westerville Branch at Westerville, OH
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Mr.
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by Jones, Jul. 13, 2012
My husband I went to this bank seeking financial counseling. The greetings were fine. Lots of hype. But after 2 meetings, we walked away with very little in the way of directive assistance. In fact, we were advised in ways that actually caused us further financial problems. Bankers tell lies. If you are not aware of this, then you are very young and inexperienced. So expect bankers to lure you in with false promises. But to give ridiculous financial advice to those who are truly struggling in this economy is unconscionable. If you are not wealthy, do not bank here. If you wealthy, the staff will kiss your back side. That is the banker's job; PR and to make money for their employer. Since this seems to be the status quo of the industry, I am hard-pressed to recommend any other banks. After all, there are very few to choose from these days.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood-Detroit Branch at Lakewood, OH
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by Jones, Jul. 13, 2012
My husband I went to this bank seeking financial counseling. The greetings were fine. Lots of hype. But after 2 meetings, we walked away with very little in the way of directive assistance. In fact, we were advised in ways that actually caused us further financial problems. Bankers tell lies. If you are not aware of this, then you are very young and inexperienced. So expect bankers to lure you in with false promises. But to give ridiculous financial advice to those who are truly struggling in this economy is unconscionable. If you are not wealthy, do not bank here. If you wealthy, the staff will kiss your back side. That is the banker's job; PR and to make money for their employer. Since this seems to be the status quo of the industry, I am hard-pressed to recommend any other banks. After all, there are very few to choose from these days.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood-Detroit Branch at Lakewood, OH
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TERRIFIC CUSTOMER SERVICE
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by AshleyM, Jul. 06, 2012
I am from out of state and this branch made me feel more welcome than any other PNC I have ever been to before!! They were very helpful, understanding and courteous. I would reccomend Kenilworth PNC to any and everyone! Did I mention they have free checking??! Great job to the entire staff!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kenilworth Branch at Kenilworth, NJ
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by AshleyM, Jul. 06, 2012
I am from out of state and this branch made me feel more welcome than any other PNC I have ever been to before!! They were very helpful, understanding and courteous. I would reccomend Kenilworth PNC to any and everyone! Did I mention they have free checking??! Great job to the entire staff!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kenilworth Branch at Kenilworth, NJ
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Excellent help.
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by Nicholas, Jul. 05, 2012
I walked into a PNC bank today hoping to open a new free checking account. The teller at the front had a great attitude before she even realized I was a new customer. After being directed to talk to one of the other bankers I had to wait a few minutes but was assisted as soon as possible. Even though there were only two of them on duty they moved quickly, efficiently, and thoroughly. The man who helped me, Matt Bobillo, easily helped me choose the account that was perfect for me. He took into account every need that I had, and then explained the inter workings of the account in lay-man's terms that I could understand. I had a long list of questions, but he answered most of them in his explenation, and then easily answered the questions I did have. I have no doubt that my short term and long term fiscal matters are in great hands. Friendly staff and great customer service that are willing to help a college student out. Would reccomend to everyone I know.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, New Carlisle Branch at New Carlisle, OH
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by Nicholas, Jul. 05, 2012
I walked into a PNC bank today hoping to open a new free checking account. The teller at the front had a great attitude before she even realized I was a new customer. After being directed to talk to one of the other bankers I had to wait a few minutes but was assisted as soon as possible. Even though there were only two of them on duty they moved quickly, efficiently, and thoroughly. The man who helped me, Matt Bobillo, easily helped me choose the account that was perfect for me. He took into account every need that I had, and then explained the inter workings of the account in lay-man's terms that I could understand. I had a long list of questions, but he answered most of them in his explenation, and then easily answered the questions I did have. I have no doubt that my short term and long term fiscal matters are in great hands. Friendly staff and great customer service that are willing to help a college student out. Would reccomend to everyone I know.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, New Carlisle Branch at New Carlisle, OH
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customer
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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customer
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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by mad1, Jul. 05, 2012
The worst branch to go to rude people and tell lies. For wat reason I'd nevergo back to that branch they Are rude!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Morgan Branch at Washington, DC
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all employees
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by jannie, Jun. 15, 2012
I love this bank and the people that work there... Piet always welcomes me as well as Paul and AJ.. I receive great personal service..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Royal Palm Beach Boulevard Branch at West Palm Beach, FL
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by jannie, Jun. 15, 2012
I love this bank and the people that work there... Piet always welcomes me as well as Paul and AJ.. I receive great personal service..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Royal Palm Beach Boulevard Branch at West Palm Beach, FL
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Mount Airy, MD PNC is wonderful!
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by Paris137, Jun. 14, 2012
It is always a pleasure doing business in this branch. The people are warm and friendly. They are also eager to assist and very helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Airy Branch at Mount Airy, MD
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by Paris137, Jun. 14, 2012
It is always a pleasure doing business in this branch. The people are warm and friendly. They are also eager to assist and very helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Airy Branch at Mount Airy, MD
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Teresa Finley
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by Teresa, Jun. 12, 2012
My branch of PNC Bank is on Oceanshore Blvd in Ormond by the Sea and the Staff and Bank Manager are excellent! always very helpful and always quick with answers to any questions. Always quick to put things right if there's a problem and always courteous even when you are upset!! Awsome customer service wouldn't bank anywhere else! I know all the faces there just don't remember names well. They remember me by name though!!! Great job all of you!! Now if I could get my interest down a bit on my credit cards I would be ecstatic!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ormond By The Sea Branch at Ormond Beach, FL
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by Teresa, Jun. 12, 2012
My branch of PNC Bank is on Oceanshore Blvd in Ormond by the Sea and the Staff and Bank Manager are excellent! always very helpful and always quick with answers to any questions. Always quick to put things right if there's a problem and always courteous even when you are upset!! Awsome customer service wouldn't bank anywhere else! I know all the faces there just don't remember names well. They remember me by name though!!! Great job all of you!! Now if I could get my interest down a bit on my credit cards I would be ecstatic!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ormond By The Sea Branch at Ormond Beach, FL
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All it takes is one negative person
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by rinnyj, Jun. 12, 2012
The Vice President, Karen Vergos is horrible. Every time I call to speak with her she is unavailable. She micromanage my account without asking and she place holds on my accounts for the maximum amount of time instead of next day deposit. I think she is racist.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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by rinnyj, Jun. 12, 2012
The Vice President, Karen Vergos is horrible. Every time I call to speak with her she is unavailable. She micromanage my account without asking and she place holds on my accounts for the maximum amount of time instead of next day deposit. I think she is racist.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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by Banker123 2013-07-04 23:10:05
This is a slanderous comment that is just not true. This is a ridiculous and untrue accusation...not to mention disturbing that anyone can randomly write whatever comes to mind and expects people to believe it.
It is pathetic that this website even allows this. They were asked to remove this slanderous comment and they refused.
It is pathetic that this website even allows this. They were asked to remove this slanderous comment and they refused.
Fairfax Staff (Judicial and Main)
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by Ldydi003, Jun. 06, 2012
I've been banking with PNC in Virginia since they acquired JMB followed by Merc. All of the employees at the Fairfax office have been nothing but polite, informed and helpful! Many thanks to Mai and Sam!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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by Ldydi003, Jun. 06, 2012
I've been banking with PNC in Virginia since they acquired JMB followed by Merc. All of the employees at the Fairfax office have been nothing but polite, informed and helpful! Many thanks to Mai and Sam!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Taking advantage of the elderly and unethical bank practices
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by kmccoach, Jun. 05, 2012
I am sure this is not an isolated incident. A 92 year old man walked into the PNC Bay Forest Giant Branch at Annapolis, Maryland. A customer Service person greated him at the front entrance way and invited him to open up an account. Being an elderly gentleman, he was happy someone was being nice and welcomed the attention. What followed next is inexcusable and NEVER should have been allowed. He was talked into changing all of his pension checks, etc, over to a PNC bank account. This created a huge problem since all of his bills are set up for automatic payments through a Wells Fargo Account and his sons oversee his finances. He was totally unaware of what he did. But, the customer service representative and the Branch Manager should have known better. At this stage in someones life a 92 year old generally has someone looking after him or her. The branch manager should have seen a red flag go up when the age of this gentleman was presented.
So please beware that these customer service people are pushed to open up new accounts no matter what it takes. It is not necessarily the customer service persons fault. I blame the Bank Manager and the Bank Policies unethical practices.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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by kmccoach, Jun. 05, 2012
I am sure this is not an isolated incident. A 92 year old man walked into the PNC Bay Forest Giant Branch at Annapolis, Maryland. A customer Service person greated him at the front entrance way and invited him to open up an account. Being an elderly gentleman, he was happy someone was being nice and welcomed the attention. What followed next is inexcusable and NEVER should have been allowed. He was talked into changing all of his pension checks, etc, over to a PNC bank account. This created a huge problem since all of his bills are set up for automatic payments through a Wells Fargo Account and his sons oversee his finances. He was totally unaware of what he did. But, the customer service representative and the Branch Manager should have known better. At this stage in someones life a 92 year old generally has someone looking after him or her. The branch manager should have seen a red flag go up when the age of this gentleman was presented.
So please beware that these customer service people are pushed to open up new accounts no matter what it takes. It is not necessarily the customer service persons fault. I blame the Bank Manager and the Bank Policies unethical practices.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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PNC @ Monroe and Dearborn, Chicago, IL
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by aaddrr, Jun. 04, 2012
Mike, the branch manager is the most unprofessional person I have ever come across. All the other negative comments I've read are absolutely correct and im certain all of the lousy staff there gets their lead from this joker. If it was my bank, this guy would have the opportunity to sweep the floors at night where he would have no contact with revenue driving customers. If that wasn't good enough then he would be fired! Biggest jerk I have ever had the displeasure to come across! please do yourself a favor and go to the next bank...there are plenty of people working hard for you out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Monroe & Dearborn Branch at Chicago, IL
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by aaddrr, Jun. 04, 2012
Mike, the branch manager is the most unprofessional person I have ever come across. All the other negative comments I've read are absolutely correct and im certain all of the lousy staff there gets their lead from this joker. If it was my bank, this guy would have the opportunity to sweep the floors at night where he would have no contact with revenue driving customers. If that wasn't good enough then he would be fired! Biggest jerk I have ever had the displeasure to come across! please do yourself a favor and go to the next bank...there are plenty of people working hard for you out there.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Monroe & Dearborn Branch at Chicago, IL
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M Vinson Daughter of Devonshire Resident
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by tabor, Jun. 03, 2012
Outstanding service-reliability-customer support
True professionalism
Always exceeds normal service expectations
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Devonshire Way Branch at Palm Beach Gardens, FL
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by tabor, Jun. 03, 2012
Outstanding service-reliability-customer support
True professionalism
Always exceeds normal service expectations
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Devonshire Way Branch at Palm Beach Gardens, FL
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Paulette
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by Paulette, May. 25, 2012
After over 10 years of banking with PNC, I've decided to switch banks. I've probably used their customer service line a handful of times, and each time they were okay in their level of helpfulness. However, today's call fell way below and I've had enough. Never, from a customer service standpoint, have I ever had anyone make feel talked down to and disrespected. After speaking with the manager, I asked that they review the previous call with the rude customer service representative and instead she "tried" taking care of it, but failed. She promised to call back at a certain time and was late. I've worked in hotels for over 12 years, and I can honestly say that if my staff responded the way PNC had, they wouldn't be working for me. My advice would be to please listen to your customer's fully before deciding to assume what they are inquiring about. Letting your customer talk shows respect and they deserve that for how loyal they are with your company. Too many competitors exist not to.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Reed Hartman Branch at Cincinnati, OH
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by Paulette, May. 25, 2012
After over 10 years of banking with PNC, I've decided to switch banks. I've probably used their customer service line a handful of times, and each time they were okay in their level of helpfulness. However, today's call fell way below and I've had enough. Never, from a customer service standpoint, have I ever had anyone make feel talked down to and disrespected. After speaking with the manager, I asked that they review the previous call with the rude customer service representative and instead she "tried" taking care of it, but failed. She promised to call back at a certain time and was late. I've worked in hotels for over 12 years, and I can honestly say that if my staff responded the way PNC had, they wouldn't be working for me. My advice would be to please listen to your customer's fully before deciding to assume what they are inquiring about. Letting your customer talk shows respect and they deserve that for how loyal they are with your company. Too many competitors exist not to.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Reed Hartman Branch at Cincinnati, OH
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AMAZING
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by BBOP, May. 24, 2012
I have to say after leaving a bank I've been with for years, I was shocked and surprised to see how amazing the people at the crystal lake bank are. Mike took hours out of his day to make sure things were right for me. THANK YOU AMAZING Mike, I also will direct everyone to you. Betty Jo
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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by BBOP, May. 24, 2012
I have to say after leaving a bank I've been with for years, I was shocked and surprised to see how amazing the people at the crystal lake bank are. Mike took hours out of his day to make sure things were right for me. THANK YOU AMAZING Mike, I also will direct everyone to you. Betty Jo
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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by ViewPointer 2013-08-29 00:05:51
Mike was nice but he left the Bank months ago. it went all down hill
Fund Withdrawl for Spain
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by pncfox7, May. 23, 2012
i met with Erin, a beautiful redheaded teller. she was very friendly and also very helpful in assisting me. I was doing something as basic as withdrawing money and since i had not updated my pnc info i had to meet with another woman named Joan who was just as helpful. Erin has a great smile and the perfect attitude for helping customers. I was very plaesed with the staff overall.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Brunswick Branch at North Brunswick, NJ
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by pncfox7, May. 23, 2012
i met with Erin, a beautiful redheaded teller. she was very friendly and also very helpful in assisting me. I was doing something as basic as withdrawing money and since i had not updated my pnc info i had to meet with another woman named Joan who was just as helpful. Erin has a great smile and the perfect attitude for helping customers. I was very plaesed with the staff overall.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Brunswick Branch at North Brunswick, NJ
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