PNC Bank, Review
PNC Bank, Review
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stouch
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by stouch, May. 23, 2012
I recently began banking at the Antioch branch. All of the staff was very friendly, polite and professional. Mary Demers handled my entire bank switching and setting up of new accounts. She was pleasant to work with and very respectful to me. She clearly knows her job and is an asset to the Antioch PNC as well as the customers. I HIGHLY RECOMMEND YOU STOP IN AND MEET HER OR HER CO-WORKERS.
No need to write allot here. Suffice to say I left both Chase and Fifth Third and moved write in with PNC. They were professional and very accommodating. I have been there several times and feel welcome and satisfied that they met my needs. I now have my mortgage with PNC as well as several other accounts and find it very easy to use their on-line banking system and Mobile App's.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Antioch Branch at Antioch, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stouch, May. 23, 2012
I recently began banking at the Antioch branch. All of the staff was very friendly, polite and professional. Mary Demers handled my entire bank switching and setting up of new accounts. She was pleasant to work with and very respectful to me. She clearly knows her job and is an asset to the Antioch PNC as well as the customers. I HIGHLY RECOMMEND YOU STOP IN AND MEET HER OR HER CO-WORKERS.
No need to write allot here. Suffice to say I left both Chase and Fifth Third and moved write in with PNC. They were professional and very accommodating. I have been there several times and feel welcome and satisfied that they met my needs. I now have my mortgage with PNC as well as several other accounts and find it very easy to use their on-line banking system and Mobile App's.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Antioch Branch at Antioch, IL
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PNC Bank Giant shopping center on york rd Baltimore MD
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by ndotjones, May. 10, 2012
First it is unprofessional that it is difficult to get print outs of your account, do to the machine being broken or down too often.
There is an employee named Brittany who refused to add or assist me with reviewing my transactions when I had a dispute, it was terrible, brittany stated if I had a dispute file a conplaint. It was a horrible way to treat customers. Even if she felt she was correct, where is the customer service to go over the accout with me. It was Horrible.
I have never been treated with such lack of concern or disrespect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Towson @ Giant Branch at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ndotjones, May. 10, 2012
First it is unprofessional that it is difficult to get print outs of your account, do to the machine being broken or down too often.
There is an employee named Brittany who refused to add or assist me with reviewing my transactions when I had a dispute, it was terrible, brittany stated if I had a dispute file a conplaint. It was a horrible way to treat customers. Even if she felt she was correct, where is the customer service to go over the accout with me. It was Horrible.
I have never been treated with such lack of concern or disrespect.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Towson @ Giant Branch at Baltimore, MD
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Great branch
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by jayacot, May. 10, 2012
This branch staff is very courteous and helpful. It is also very nice inside. I don't know why someone would knock it. It's in a nice part of town also...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lyons Road Branch at Dayton, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jayacot, May. 10, 2012
This branch staff is very courteous and helpful. It is also very nice inside. I don't know why someone would knock it. It's in a nice part of town also...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lyons Road Branch at Dayton, OH
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TROLLS
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by venter25, May. 09, 2012
The people at the Canonsburg location are rude, & remind me of trolls. MY ATM/Debit card was eaten by the atm outside of the bank. I called the next day & the troll at his desk said I was "lucky" he didn't shred it, because he was just about too. Okay... I can see 2 - 3 days later, but the next morning threatening a customer? And yes he had a threatening tone to his voice. The troll was on a power trip, because he had something of value of someones. I bank there, but only out of convenience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby venter25, May. 09, 2012
The people at the Canonsburg location are rude, & remind me of trolls. MY ATM/Debit card was eaten by the atm outside of the bank. I called the next day & the troll at his desk said I was "lucky" he didn't shred it, because he was just about too. Okay... I can see 2 - 3 days later, but the next morning threatening a customer? And yes he had a threatening tone to his voice. The troll was on a power trip, because he had something of value of someones. I bank there, but only out of convenience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
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Not good investment service
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by Fairy, May. 03, 2012
I started as a customer for national city bank and stay with it when it became PNC. Most of time I have no problem with it until recently I used their investment service. I tried to open an IRA and get some professional opinions from it. I contacted the bank about 4 times to ask the staff leave a message to this professional guy. None of the message was passed to him. Finally I was able to meet this guy. He is cool and serious overall. The thing I don't like about the service is he never brother to ask about my financial conditions. He assume I was young so did not have enough money to invest. More toward to tell me what to do base on his assumptions but ask about my plan. Until at the time I left, he never asked about my household income, how much we had here and there, and what are the opinions we would like to have. Generally how could he assist people if he does not know them? Personally I would never use the investment advisor from this bank anymore!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Deerfield Township Branch at Mason, OH
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Fairy, May. 03, 2012
I started as a customer for national city bank and stay with it when it became PNC. Most of time I have no problem with it until recently I used their investment service. I tried to open an IRA and get some professional opinions from it. I contacted the bank about 4 times to ask the staff leave a message to this professional guy. None of the message was passed to him. Finally I was able to meet this guy. He is cool and serious overall. The thing I don't like about the service is he never brother to ask about my financial conditions. He assume I was young so did not have enough money to invest. More toward to tell me what to do base on his assumptions but ask about my plan. Until at the time I left, he never asked about my household income, how much we had here and there, and what are the opinions we would like to have. Generally how could he assist people if he does not know them? Personally I would never use the investment advisor from this bank anymore!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Deerfield Township Branch at Mason, OH
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Lousiest PNC Bank Branch
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by patibandlakoshal, Apr. 30, 2012
Lousiest PNC Bank Branch. They have locker without vault. When I signed up they have mentioned that Locker Rent charges are pro-rated but later mentioned that it is not pro-rated and charged me for 1 whole year of Rent even though I just used it for 2 weeks and closed it as I felt the locker facility is not secure enough. ***DON'T even think about doing any transactions at this branch ***
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby patibandlakoshal, Apr. 30, 2012
Lousiest PNC Bank Branch. They have locker without vault. When I signed up they have mentioned that Locker Rent charges are pro-rated but later mentioned that it is not pro-rated and charged me for 1 whole year of Rent even though I just used it for 2 weeks and closed it as I felt the locker facility is not secure enough. ***DON'T even think about doing any transactions at this branch ***
* this review was made on PNC Bank, Main & Judicial Branch at Fairfax, VA
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Best Branch Manger and Staff
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by goredean, Apr. 23, 2012
The Roland Park Branch of PNC is by the far the best bank service I have ever had. Karen the manager is fast and efficient and everyone in the branch is polite and helpful.
I do not always have the best account in the branch in the bank by far but they treat me as though i had a milluon dollars. I would never leave this Branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goredean, Apr. 23, 2012
The Roland Park Branch of PNC is by the far the best bank service I have ever had. Karen the manager is fast and efficient and everyone in the branch is polite and helpful.
I do not always have the best account in the branch in the bank by far but they treat me as though i had a milluon dollars. I would never leave this Branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roland Park Branch at Baltimore, MD
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Rude Branch Manager
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by orientalcat, Apr. 19, 2012
I have had to deal with the Branch Manager on several occasions regarding questions I had on several of my accounts. He is very abrupt and rude. Does not give you a chance to finish your sentences because he interrupts with an answer that has nothing to do with my question. He acts as if you are disturbing him when you come into his office. Perhaps he does not like his job. I think he should find another job and let another person who is unemployed with a good spirit and customer service experience have that job. We have been with National City for over 20 years before it came PNC. We have been in several other branches of this bank and have found the employees very helpful and friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby orientalcat, Apr. 19, 2012
I have had to deal with the Branch Manager on several occasions regarding questions I had on several of my accounts. He is very abrupt and rude. Does not give you a chance to finish your sentences because he interrupts with an answer that has nothing to do with my question. He acts as if you are disturbing him when you come into his office. Perhaps he does not like his job. I think he should find another job and let another person who is unemployed with a good spirit and customer service experience have that job. We have been with National City for over 20 years before it came PNC. We have been in several other branches of this bank and have found the employees very helpful and friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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by larryo2014 2014-05-02 09:35:42
Branch and staff have been in our neighborhood a long time including the manager. They do a great job and are all very well liked. Should be judged on popular appeal and service over the long haul and it's an A plus!
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by JAYBVN, Apr. 12, 2012
These people are GREAT! Always friendly. Always helpful. No matter what the question or problem they work with you to resolve it quickly and correctly. My bank card was scammed. They called me the day it happen to identify the suspicious behavior. They cancelled the card immediately, and even put provisional funds back in my account until the credit had been received from the company that processed the charges.
This really feels like an old fashion family business. They really care about their customers, and every visit is a pleasant experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Southmont Branch at Easton, PA
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Overall Rating Office Environment & Staff Waiting Timeby JAYBVN, Apr. 12, 2012
These people are GREAT! Always friendly. Always helpful. No matter what the question or problem they work with you to resolve it quickly and correctly. My bank card was scammed. They called me the day it happen to identify the suspicious behavior. They cancelled the card immediately, and even put provisional funds back in my account until the credit had been received from the company that processed the charges.
This really feels like an old fashion family business. They really care about their customers, and every visit is a pleasant experience.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Southmont Branch at Easton, PA
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Convenient for the bank, not the customer
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by hejman08, Apr. 10, 2012
I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.
I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hejman08, Apr. 10, 2012
I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.
I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
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Convenient for the bank, not the customer
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by hejman08, Apr. 10, 2012
I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.
I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hejman08, Apr. 10, 2012
I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.
I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
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Great bank if you are RICH, Terrible if you are POOR.
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by Billy55, Apr. 09, 2012
PNC Bank has never been a good bank administratively. They make a lot of mistakes. The tellers at my home branch seem to be clueless to the rules. In fact every teller has their own set of rules. The bank manager is a very moody individual (that is putting it nicely). There is a financial advisor who does not know anything about his/her job. I can't believe he/she holds down a job! With the exception of two members of the staff everyone that works at my home branch seems confused by their job or just plain disagreeable.
Monetarily I have been Poor, Lower Middle Class, Middle Class, Upper Middle Class, and at one point very well off. The more money I had the better PNC Bank treated me. They would bend over backwards for me. They waved all fees for me, and made me a top priority. If for some reason I became overdrawn they would wave the $35.00 fee. If I called I never had to wait for someone to help me. There were no rules that applied to me, because I had a lot of money. Then the economy crashed and I lost almost everything. I was now poor, and that's when it started. They started nickeling and diming me. When I would call to fix a problem which my account I was met with quite a bit of hostility. It didn't matter if I was talking to my branch or the PNC home office no one wanted to help me. Suddenly all the perks I had before were gone. If there was a disputed transaction it took forever to get fixed. I even got into a argument with my home branch manager when I called to get fees that were wrongly applied to my account exponged. He/She was screaming at me "What do you want me to do?" over and over again even though I had made it quite clear to him/her what I wanted he/she to do. I could got on and on about the problems but I think I have proven my point.
At this point I really do not want to have to switch to another bank. It would probably end up costing me a lot of money to change all of my accounts to another bank. My advice to any potential customers is this: If you are poor to middle class look elsewhere they do not care about you. If you are rich this is the bank for you!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bensalem Branch at Bensalem, PA
6 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Billy55, Apr. 09, 2012
PNC Bank has never been a good bank administratively. They make a lot of mistakes. The tellers at my home branch seem to be clueless to the rules. In fact every teller has their own set of rules. The bank manager is a very moody individual (that is putting it nicely). There is a financial advisor who does not know anything about his/her job. I can't believe he/she holds down a job! With the exception of two members of the staff everyone that works at my home branch seems confused by their job or just plain disagreeable.
Monetarily I have been Poor, Lower Middle Class, Middle Class, Upper Middle Class, and at one point very well off. The more money I had the better PNC Bank treated me. They would bend over backwards for me. They waved all fees for me, and made me a top priority. If for some reason I became overdrawn they would wave the $35.00 fee. If I called I never had to wait for someone to help me. There were no rules that applied to me, because I had a lot of money. Then the economy crashed and I lost almost everything. I was now poor, and that's when it started. They started nickeling and diming me. When I would call to fix a problem which my account I was met with quite a bit of hostility. It didn't matter if I was talking to my branch or the PNC home office no one wanted to help me. Suddenly all the perks I had before were gone. If there was a disputed transaction it took forever to get fixed. I even got into a argument with my home branch manager when I called to get fees that were wrongly applied to my account exponged. He/She was screaming at me "What do you want me to do?" over and over again even though I had made it quite clear to him/her what I wanted he/she to do. I could got on and on about the problems but I think I have proven my point.
At this point I really do not want to have to switch to another bank. It would probably end up costing me a lot of money to change all of my accounts to another bank. My advice to any potential customers is this: If you are poor to middle class look elsewhere they do not care about you. If you are rich this is the bank for you!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bensalem Branch at Bensalem, PA
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mr
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by nganlong, Apr. 04, 2012
i have been a account with this bank location about 17 years, recently the bank teller keep complain and question about my deposit in account. it seem to me they bother, so i have to leave this bank and go to another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodlawn Branch at Louisville, KY
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nganlong, Apr. 04, 2012
i have been a account with this bank location about 17 years, recently the bank teller keep complain and question about my deposit in account. it seem to me they bother, so i have to leave this bank and go to another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodlawn Branch at Louisville, KY
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Very Pleased
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by lclctaylor, Apr. 04, 2012
We had County Bank before it became PNC for years and honestly when it changed I was worried. I am glad to say that the Chesapeake City Branch of PNC are simply great people to do business with and very friendly. Shirley was there when it was County Bank and loved her then and love her now. Wonderful employee and asset to PNC Bank and will go out of her way to try to help her customers. Also deal sometimes with the PNC by my work on RT 4 in Newark and they are very pleasant people there also....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lclctaylor, Apr. 04, 2012
We had County Bank before it became PNC for years and honestly when it changed I was worried. I am glad to say that the Chesapeake City Branch of PNC are simply great people to do business with and very friendly. Shirley was there when it was County Bank and loved her then and love her now. Wonderful employee and asset to PNC Bank and will go out of her way to try to help her customers. Also deal sometimes with the PNC by my work on RT 4 in Newark and they are very pleasant people there also....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Pnc bank
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by Rodz0505, Mar. 31, 2012
Absolutely a wonderful great experience , every one is very friendly . Defenatly a bank I recommend to anyone .
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 35th And State Branch at Chicago, IL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rodz0505, Mar. 31, 2012
Absolutely a wonderful great experience , every one is very friendly . Defenatly a bank I recommend to anyone .
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 35th And State Branch at Chicago, IL
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OUTRAGED with PNC
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by markandnikki99, Mar. 29, 2012
My husband and I have been banking with the same for 12 years when it was MidAmerica never did we have any problems with our account. Now that is changed to PNC they have messed with our account without any notice. PNC changed my free checking account to a interest account so when we paid our bills and go under a certain balence they would charge us fees. I caught this before that happened went into the Downers Grove (75th and lemont) location demanded that be changed and also told them to put a note on my account to never change anything without our ok. The bank manager was ingorant to me about it. Now I received a letter that the bank was adding me to a automatic check ordering system. I recieved that letter on 2/29/2012 contacted the bank as it stated in letter to cancel is that day. Man on the phone gave me a hard time to cancel. Yesterday I recieved CHECKS in my mail that I did not order!!! NOW I am fedup with people taking advantage of our personal account. I took the unopened checks to the bank in Downers Grove told them again to take me off that system and to make sure I dont get charged for the checks. Man was ingorant told me lady you did not get charged so dont worry about it. I told him I know I will get charged they are not for free. Again was talked to in a ignorate manner he continued to put me down. Told me that I have never worked in a bank and dont know what I am talking about. GUESS what I checked my account this morning and GUESS who got a charge!!! I am pass mad I made an other call to the bank now have to wait until tomorrow to get that charge off my account get my money back in my account. Still waiting to hear back from the complaint department from yesterday. BEST ADVISE STAY AWAY FROM THIS BANK WE ARE NOW GOING TO CHANGE BANKS WE HAD ENOUGH OF THIS TYPE OF TREATMENT!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby markandnikki99, Mar. 29, 2012
My husband and I have been banking with the same for 12 years when it was MidAmerica never did we have any problems with our account. Now that is changed to PNC they have messed with our account without any notice. PNC changed my free checking account to a interest account so when we paid our bills and go under a certain balence they would charge us fees. I caught this before that happened went into the Downers Grove (75th and lemont) location demanded that be changed and also told them to put a note on my account to never change anything without our ok. The bank manager was ingorant to me about it. Now I received a letter that the bank was adding me to a automatic check ordering system. I recieved that letter on 2/29/2012 contacted the bank as it stated in letter to cancel is that day. Man on the phone gave me a hard time to cancel. Yesterday I recieved CHECKS in my mail that I did not order!!! NOW I am fedup with people taking advantage of our personal account. I took the unopened checks to the bank in Downers Grove told them again to take me off that system and to make sure I dont get charged for the checks. Man was ingorant told me lady you did not get charged so dont worry about it. I told him I know I will get charged they are not for free. Again was talked to in a ignorate manner he continued to put me down. Told me that I have never worked in a bank and dont know what I am talking about. GUESS what I checked my account this morning and GUESS who got a charge!!! I am pass mad I made an other call to the bank now have to wait until tomorrow to get that charge off my account get my money back in my account. Still waiting to hear back from the complaint department from yesterday. BEST ADVISE STAY AWAY FROM THIS BANK WE ARE NOW GOING TO CHANGE BANKS WE HAD ENOUGH OF THIS TYPE OF TREATMENT!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Project Manager
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by jamorim, Mar. 22, 2012
Thursday, 22 March 2012
This letter has been sent certified to the President of PNC bank Mr. James Rohr!
Dear Mr. Rohr,
I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.
On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.” WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.
I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”
I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.
A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.
I hope to hear from you soon and please let me know what should I do next.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jamorim, Mar. 22, 2012
Thursday, 22 March 2012
This letter has been sent certified to the President of PNC bank Mr. James Rohr!
Dear Mr. Rohr,
I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.
On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.” WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.
I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”
I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.
A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.
I hope to hear from you soon and please let me know what should I do next.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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neverPNC
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by PNCequals0dollars, Mar. 15, 2012
I received a phone call from one of the staff recommending that I switch Checking acct products.She stated they had changed their checking accts and to keep receiving Points I would have to switch.I asked if there were any fees associated with this acct and her answer was NO....5 months later the fees started.When I called to ask about the fees the Branch manager told me I had to meet certain criteria for a no fee acct.To apologize she didnt take off the fees but sent me a $15.00 pnc gift card.To make matters worse the gift card would never work,so I sent it back and asked them not to bother sending another GIFT CARD.We have had quite a few negative transactions with this PNC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bridgetown Branch at Cincinnati, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCequals0dollars, Mar. 15, 2012
I received a phone call from one of the staff recommending that I switch Checking acct products.She stated they had changed their checking accts and to keep receiving Points I would have to switch.I asked if there were any fees associated with this acct and her answer was NO....5 months later the fees started.When I called to ask about the fees the Branch manager told me I had to meet certain criteria for a no fee acct.To apologize she didnt take off the fees but sent me a $15.00 pnc gift card.To make matters worse the gift card would never work,so I sent it back and asked them not to bother sending another GIFT CARD.We have had quite a few negative transactions with this PNC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bridgetown Branch at Cincinnati, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Criminal
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by PNCrooks, Mar. 15, 2012
PNC Bank is the worst of all worst Banks... It should be against the law the way they do banking and their fees. They take debits before credits on the same day service. Then if you are short even $5.00 they will charge you $35.00 for each item that came in that day then they give you credit for the deposit. OUTRAGEOUS... Congress needs to put a stop to this type of Banking Business. Cost Me $122 in return check fees because I was short $5.00 ...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Herndon Branch at Herndon, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCrooks, Mar. 15, 2012
PNC Bank is the worst of all worst Banks... It should be against the law the way they do banking and their fees. They take debits before credits on the same day service. Then if you are short even $5.00 they will charge you $35.00 for each item that came in that day then they give you credit for the deposit. OUTRAGEOUS... Congress needs to put a stop to this type of Banking Business. Cost Me $122 in return check fees because I was short $5.00 ...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Herndon Branch at Herndon, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Lots of Red Tape and Confusion
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by tiredofredtape, Mar. 12, 2012
It took us over 9 months to refinance our house. Our credit is just about perfect and have never made a late payment. Our mortgage is only 1/3 of the appraised price as well. Originally denied us for no reason, just said "We do not have the loan package you are applying for." They ran our credit 15+ times which of course negatively impacted us. We finally closed and now every month they call us on the 2nd or 3rd day of the month and advise us we are late. Our mortgage payment is due between 1-15th. They are actually rude about it too! It was a very miserable, time consuming and costly mistake to refinance with them. We should have taken our business somewhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harlem Avenue Financial Center at Chicago, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tiredofredtape, Mar. 12, 2012
It took us over 9 months to refinance our house. Our credit is just about perfect and have never made a late payment. Our mortgage is only 1/3 of the appraised price as well. Originally denied us for no reason, just said "We do not have the loan package you are applying for." They ran our credit 15+ times which of course negatively impacted us. We finally closed and now every month they call us on the 2nd or 3rd day of the month and advise us we are late. Our mortgage payment is due between 1-15th. They are actually rude about it too! It was a very miserable, time consuming and costly mistake to refinance with them. We should have taken our business somewhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harlem Avenue Financial Center at Chicago, IL
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