PNC Bank, Review

PNC Bank, Review

Average rating stars based on 423 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
149
4 star:
21
3 star:
15
2 star:
20
1 star:
218
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Carge to cash their check
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by notPNC, Mar. 10, 2012

Went to a branch to cash a check given my by a local business that gave me a PNC check on its account.  The cashier told me that there would be a $10 check cashing fee since I didn't have an account with their bank.  What a ripoff!  It is their customer's check written on their bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Annandale Office at Annandale, VA
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Rip off
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by pncsucks, Mar. 03, 2012

Opened a no-minimum balance checking account. But charged over $200 for "balance falling under minimum balance". Need a lawyer to fight these scammers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Greenbriar @ Giant Branch at Fairfax, VA
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Pleasant experience
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by dannyx, Mar. 03, 2012

Staff is super friendly and helpful. Made me glad I stayed after all the changes in ownership (I go back to DeKalb Bank days--early 80's.)

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Dekalb Branch at Dekalb, IL
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Helped Resolve
 4star Overall Rating
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SatisfiedCust, Feb. 23, 2012

PNC Bank representative helped resolve the issue. Although it took a while, it was resolved successfully. Appreciate the gal who helped close this issue. Thanks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
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Totally Satisified
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Colton, Feb. 21, 2012

I've worked with many banks (moved for business).  This is by far the best, friendliest and most competent bank I have ever worked with.  They helped, yes actually helped, me with things beyond the normal banking areas.  Fantastic.  The Branch Manager is the best.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cedar Cliff Branch at Camp Hill, PA
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Do not bank with PNC!!!
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by browneyed, Feb. 13, 2012

At the account opening the representatives were very pleasant and answered all our questions. We did not use the account for a few weeks but when we tried to we found my husbands payroll check was put on hold for several days. Each day we tried to call and work this out we would get a different answer. We would be promised they would be available the next day, which would come and go just to be promised the same thing again for the next day. The representatives were condescending and rude. Much more interested in passing the blame then resolving the situation.
PNC makes promises but does not keep them. PNC's staff is untrained and has terrible customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Fruitville Pike Branch at Lancaster, PA
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Awesome
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by steelersfan8300, Feb. 10, 2012

I switched to PNC from Bank of America and all I have to say is awesome.  I have gone to the Montrose Crossing three times and the drive thru of another branch once and all I have to say is complete difference then Bank of America (El Salvador).  Anyway, Gerard your awesome, keep up the good work.  Glad I switched!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Montrose Crossing Branch at Rockville, MD
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Cheating customer
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Novi, Feb. 03, 2012

I had four CD's that matured on 10/24/11, on Nov 7 I visited the branch to see if the money could move to my checking account since the CD's had matured. I explicitly asked the agent that the CD's were not automatically renewed and that there was no penalty of any charges to withdraw from my CDs. She confirmed that there would be no charges and remitted the amounts to my checking account.
I never received a full statement showing the total interest, but I believed that the banks won't cheat customers and will remit the full amount due.
However, when I received my 1099, it shows penalty on all four CD's. I feel completely cheated by PNC. I called the 888 number listed on the 1099 but not one person was able to explain and the branch ofcourse closes by 5PM so normal people cannot even transact business.
If PNC wants to raise money, they should ask for charity and not cheat customers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
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MANAGER BAD BANK OKAY
 3star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by LEXX, Jan. 31, 2012

Your'e right (@ the other reviewer with the title "Manger is a Jerk"), the manager doesn't know what he's doing. The rest of the bank was overly friendly. One woman even came out of nowhere to ask if I waanted a drink of water while I waited on the bank manager.

I knew when I walked in and only saw one type of poeple working there that I was probably about to have more problems than I came for, and as usual I ended up being right ( when it comes to reading people). There's certain type of people I don't like dealing with when it comes to customer service in maryland... theyre a lil slow brained and usually give you the wrong info or don't know what they're doing. This one was no different.

I went to get some papers signed and the manager tells me he was afraid to sign it because he could get arrested if the information wasn't legal, and says, plus PNC was strict about signing certain forms. He just didn't know if he was ALLOWED to sign it and wanted to ask somebody else if it was ok, his PNC financial advisor (who wasn't there). So I ask him, if I can't get my own bank to sign the papers where do I go. I doubt a bank where I'm not a customer would sign them, they have none of my personal information as trust or any reason to sign.

So I go to Bank of America to see what happens (plus other PNC banks were closing), and like I thought they had no problem at all signing it, BUT I'm not a customer so they couldn't. The Bank of America Rep even told me PNC should've signed it.

I looked at this manager and knew I would have problems and as usual I was right (I can read ppl in half a second and I'm ALWAYS right). He said he'd probably sign after his financial advisor looked at them but I don't want to deal with someone who can't handle his own business as a bank manager without having to ask someone who works for him first. I wouldn't of had this problem at another bank with a different type of manager. I know this. So I'm going to another PNC.

If not, I'll just open up a Bank of America account to get it signed. I won't leave PNC just because of one moron but I will if I run into another. Extremely bad business, because after sigining the paper they would've had an extra $30,000 in my PNC account. I might complain to a higher up about him.

The actual bank is okay as long as you have no problems. I had a huge problem getting my card sent to bme when I opened up teh account because they kept sedning it ot the wrong address. The savings account fee is crazy too. Deposited over $100 last year in my savings and never used it. By the end of the year the whole hundred was gone to fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Columbia Crossing Branch at Columbia, MD
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Joel E Thomas
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by jthomas, Jan. 12, 2012

The staff at the West Aurora branch have been extremely helpful and have I've received expectional service. It has the feel of a small town, privately owned bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, West Aurora Branch at Aurora, IL
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The manager is a jerk
 2star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by aiyoami, Jan. 11, 2012

The branch manager is such a jerk. He is mean and impatient to the customers. Other than him, everyone else is helpful and nice. I don't understand why pncbank chooses this kind of person to be the manager. I am gonna switch bank because of him!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 40th Street Branch at Philadelphia, PA
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PNC at Edgewood Town Center Staff Great
 5star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Ericka, Jan. 06, 2012

The staff patiently answers question in a friendly manner. They greet you when you walk in, and smile and have eye contact.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Edgewood Towne Centre Branch at Pittsburgh, PA
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E. dickman
 3star Overall Rating
 1star Other Services
by emdtech, Dec. 14, 2011

wrong phone number, should be 440-248-0044 !!!

* this review was made on PNC Bank, Solon Branch at Solon, OH
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administrator
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by reedreed1, Dec. 10, 2011

Each person knows my name and I do not even live in the town of Byesville.  They offer the best for my money and call when ways to save money or make money are available.
The manager of the bank shares his wealth of knowledge as he is looking out for the best interest of the people in and around the community.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Byesville Branch at Byesville, OH
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disappointed
 4star Overall Rating
by nini573, Dec. 07, 2011

My complaint is that they handed out flyers for a 10.00 dollar starbuck card. When I went in to get it they said they are out of them. The flyer said between dec 3rd and jan the 3rd to stop in vist the new branch and pick your gift up. Why give a month window when 4 days later you have none. I do not appreciate false advertising, just say you have to come in on the first day... Its the principal here. May consider taking my money out. This was the new green branch on washington road mcmurray pa..

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Peters Township Branch at Canonsburg, PA
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PNC is for Perfectly Nice Bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Holly, Dec. 03, 2011

Wow...their staff has the best personal service. They know their customers. Their checking accounts have no service charges. Obivously if someone is overdrawn there will be fess. The staff really loves working together at many branches that we have visited. Too bad they don't have branches in the West.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hartford Branch at Hartford, WI
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OPEN ON SUNDAY
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by mikey23love, Dec. 01, 2011

I didnt know that pnc had a branch that was open seven days. Hamilton Market Place is the Second branch that is open on Sundays..

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hamilton Marketplace Branch at Trenton, NJ
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Mortgage loan servicing
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by llrl, Nov. 22, 2011

Have had my mortgage loan for 21 years. Behold our poor economy, loss of work, and decrease in pay. I suddenly got behind 3 months of payments. I kept in touch with PNC all the way and they agreed on my catch up date. I sent the funds in and they accepted but did not apply them. Two solid months after my account was brought current , I was told that it was now in foreclosure because they added over $2,000 in attorney fees. This is the help I got .

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Wright Branch at Covington, KY
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Giving a good review
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by amyvl, Nov. 18, 2011

I don't usually write reviews, but when I saw how low the reviews were for this bank- it really upset me. This branch is awesome! Staff is super friendly and attentive. My husband had a small business and they started knowing his face and remembering his name. They make an effort to be a cosy family bank. I enjoy my banking here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fox Lake Branch at Fox Lake, IL
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Great Job
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MikeandDiane, Nov. 16, 2011

My wife and I recently moved to the Bethany Beach area and had to find a new bank.PNC and their staff have been very helpful and friendly.I have and will recommend them to anyone.Keep up the good work.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bethany Beach Branch at Bethany Beach, DE
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