PNC Bank, Review

PNC Bank, Review

Average rating stars based on 423 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
149
4 star:
21
3 star:
15
2 star:
20
1 star:
218
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I'm moving our accounts
 1star Overall Rating
 1star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by hisssss, Nov. 14, 2011

I  had  great rapport and service  when my branch  was Nat'l City Bank, when PNC took over  I had many problem.  A teller cut up the  wrong debit card when I was consolidating and it cost me over $300 in late charges to correct.  The branch  mngr was only to return $100 of the 'insufficient' charges.  Closing an account by phone I was not told it would take 3 days to actually close the account, two charges went through casting me another $70.  I was  with my branch for 27years & had great service.  I cannot afford to keep my money with PNC an am looking for a credit union and will move our personal, savings, ira & business accounts.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ann Arbor Downtown Branch at Ann Arbor, MI
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Excellent Bank Branch
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by NovaNardis, Oct. 25, 2011

I am an office manager with a non-profit that has an account with PNC.  The staff is very professional, and no matter what time of day I almost never have a wait.

Since I'm a regular customer, they know me by name.  I can't speak to their personal account and interest rates, but as for customer service this branch is excellent.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Bell at Blue Bell, PA
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Worst Bank!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by fabulousbenjamin, Oct. 17, 2011

Worst Bank!   If you want a long line and lying bankers , go there.   Don't truest PNC!  Never!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on PNC Bank, State College @ Giant Branch at State College, PA
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Not the best branch by far
 1star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by hourspermile, Oct. 13, 2011

Always was one of the worst branches even when it was National City. Long waits. Too few tellers. People busying themselves at their booths while you stand and wait. I think they finally are trying to fix it, but they have a lot of hard feelings to heal.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mayfield Richmond Branch at Cleveland, OH
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R U KIDDING ME
 1star Overall Rating
 1star Other Services
by SRP4, Oct. 06, 2011

Sent my son to cash a check for me today as i just had knee surgery and could not go. I signed the back and he signed it as well when he got there. I called and told PNC what we were doing as well. We have been banking there for 10 years and they really should know is by now.My son was told they couild not cash the check cause i was not there even though i called they needed my (Id) since the check was made to me.R U KIDDING ME? where is the personal service you are suppose to get? There is only one person at this location that can do anything for me. She came from the PNC across the street. Where did all the old people go and why? Maybe they got treated poorly as well. Also my son recently withdrew his money from PNC and went somewhere else cause PNC on more  then once put his deposited into my account and made his overdrawal. When he called PNC he was told he needed to come to the bank along with me to fix what they had done wrong. I have no time for such nonsence My time is money.... I am so DONE with PNC.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrodsburg Road Branch at Lexington, KY
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R U KIDDING ME
 1star Overall Rating
 1star Other Services
by SRP4, Oct. 06, 2011

Sent my son to cash a check for me today as i just had knee surgery and could not go. I signed the back and he signed it as well when he got there. I called and told PNC what we were doing as well. We have been banking there for 10 years and they really should know is by now.My son was told they could not cash the check cause i was not there. Even though i called they needed my (Id) since the check was made to me. R U KIDDING ME? where is the personal service you are suppose to get? There is only one person at this location that can do anything for me. She came from the PNC across the street. Where did all the old people go and why? Maybe they got treated poorly as well. Also my son recently withdrew his money from PNC and went somewhere else cause PNC more then once put his deposit into my account and made his account negative. When he called PNC he was told he needed to come to the bank along with me to fix what they had done wrong. I have no time for such nonsence My time is money.... I am so DONE with PNC. My husband went and they cashed it???? Still made out to me and i was not there.... Reallly??? NOT GOOD

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrodsburg Road Branch at Lexington, KY
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Bank Manager
 1star Overall Rating
 1star Other Services
by Kathya4528, Sep. 30, 2011

My daughter went to the bank to deposit money INTO my account and they told her she couldn't deposit money INTO my account unless she had my account number.  When she got the account number, they told her I would have to be present to put money INTO my account.  Are you kidding me??  Now I have a couple of checks that are going to bounce and I am not very happy about this at all.  If this is the way you do business, I will be looking for a new bank.

Kathleen A Dickson
433 Country Vineyard Dr
Valrico, FL  33594
813-684-4528 (home)
813-787-6650 (cell)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Brandon Boulevard Branch at Brandon, FL
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No Other Bank Compares
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EMXNYC, Sep. 23, 2011

Acting as financial controller of numerous companies spanning the East Coast, I've worked with big-name banks, including TD Bank, Bank of America, Key Bank, HSBC, and regionals including Sun Trust, Hudson United Bank, Walden Bank, and others—but I have yet to find a bank which compares to PNC Bank's level of personalized attention. Since turning to PNC to handle my commercial needs, I've moved ALL of my accounts over (both my personal accounts and my colleagues' accounts).

If you want a giant, faceless, cold bank just to drop your money go with BOA or TD. If you want unmatched personal service and extreme attention to detail, you'd be hard-pressed to find a more suitable bank than PNC.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Belle Terre @ Town Center Branch at Palm Coast, FL
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Staff by the name of Stephanie I believe. young Asian lady
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by FreddieN, Sep. 20, 2011

She told me she will place a request for name change and allow 3-4 weeks. I called back and I was told it was never placed by her. This delayed a few tasks I had to do in a time-sensitive obligation.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fair Lakes Branch at Fairfax, VA
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hrb
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by thankful, Sep. 19, 2011

convenient location!!!!
very helpful workers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wheaton Plaza @ Giant Branch at Silver Spring, MD
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Absolute Nightmare
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by indiedavid, Sep. 19, 2011

In addition to a handful of other problems, after we opened a new business account, we waited over a month for our debit cards.  Finally, I called the HQ business account division to find out what the problem was.  They had to process them again as the branch had failed to submit the request.  In 16 years of business, I have never had so much trouble with a bank.  If I had it to do over again, I would avoid PNC at all cost.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Symmes Township Branch at Cincinnati, OH
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Rude Desk Clerk- Lynne in Swarthmore, PA - avoid her!
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by unhappycustomer19081, Sep. 14, 2011

As a new customer of PNC, I discovered they handled the available balance in my account a bit differently than my old bank, thus leading to an overdraft charge. When I went into the bank to clarify the situation, Lynne at the Swarthmore, PA branch immediately became short with me and got her back up, refusing to help me with the situation in a kind manner and even went so far as to suggest that I return to my other bank if my relationship with them was so wonderful. I really didn't expect to have PNC remove the overdraft charge because I understood it to be my fault but I did expect Lynne to be courteous when dealing with me. Unfortunately, she wasn't and PNC lost a customer that would have brought a lot more money to PNC than the overdraft charges they received.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Swarthmore Branch at Swarthmore, PA
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Most incompetent bank ever
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Stan34, Sep. 14, 2011

This bank needs a lesson in basic communication and writing skills. I corrected my name twice already for their bank card and still they have the gall to charge me a replacement fee for not being able to copy some letters into their computer. Some rude staff don't even know what the bank can and can not do. Avoid and find some competent staff elsewhere.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oxmoor Manor Branch at Louisville, KY
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Very nice
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by marthakolko, Sep. 13, 2011

I am astonished that some reviewers find the staff at the Upper Montclair PNC Bank to be rude. I have always had good experiences.  The one time I got upset about something, I found out that it was my fault and not theirs. They were courteous enough to print out all of the deposits to show me where I had made the mistakes - with no charge.  They were great sports in not rubbing it in that I was the idiot that made the mistake.  I love going to this band and will continue to do so.  I think that all of the brances are nice, but this one especially stands out as being one of the friendliest banks I have ever patronized.  
 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Upper Montclair Branch at Montclair, NJ
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Rude! - Denise
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by dh12, Sep. 12, 2011

I asked how I could change my address on my business account.  She told me to call customer service.  I asked her if I have a debit card option on this checking account she said maybe and then when I asked her to pull my account up so she could give me an actual answer she said "right now I am busy with the ATM." !!!  

By the way I called customer service and they said all business banking matters had to be handled at the branch but they would gladly take a branch complaint form and have the service researched.  What a joke!



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Boone Village Branch at Zionsville, IN
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MRS. B
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by PLOTTPAUS, Aug. 22, 2011

I finally stopped going to this branch - the people in this branch are the rudest people I have ever had to deal with - we have been customers with NCB/PNC for over 24 years & we have finally made the decision there are other BANKS & we are leaving  this bank - we have currently opened a new account with Chase & so far seem very happy - they treat us like we mean something - that staff at this branch should be split up or just all fired but they should not be in that branch together - not sure what their issues are but they all seem very unhappy with their jobs or maybe just with PNC. I know we are & we have made the change. Good bye PNC & GOOD LUCK WITH A BUNCH OF LOOSER - keep that staff together & you will be loosing more good cutomers. Your Head Teller has the worse customer service we have ever seen, those people should not be allowed to have their cell phones in their ears or texting all the time - you walk into that branch & most of them don't even look up because they are texting on their phones - not even a response that you have come into the branch & that is a very small branch & they should acknowledge you have walked in - no customer service respect at all. What a joke !

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Portage - Whipple Branch at North Canton, OH
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Poor attitude, no motivation to be helpful
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by WilliamIndiana, Aug. 21, 2011

There is a reason National City Bank went under, and PNC seems to be making matters worse.  I have been a customer with a spotless record for 30 years, but each time I approach PNC they treat me like a stranger. Worse, they treat me like a criminal.  Even after I identify myself with my photo ID, there is no sense of trust or relationship at all. If a glitch arises, their attitude is, the customer is always wrong.  They wont help find a solution. I have always been able to work out any problem, but no thanks to the manager or staff at this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Precedent Branch at Indianapolis, IN
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Good service, friendly staff, customer oriented.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Terri, Aug. 14, 2011

I have been working with the Rt. 130 Bordentown NJ Branch since it opened. I have never experienced anything except excellent customer service as well as polite and courteous staff. They have always been extremely helpful. I read through several of the other reviews and do not understand how anyone could have had a bad experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Bordentown Branch at Bordentown, NJ
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staff make Banking interresting
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by lolly, Jul. 24, 2011

Knowlegeable staff

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodbrook Branch at Baltimore, MD
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horrible
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by lolly, Jul. 24, 2011

terrible staff. thats all i can say. its like you get on their nerves. Staff act like they dont wanna be there

Other branches are friendlier and knowlegeable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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