PNC Bank, Review
PNC Bank, Review
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based on 423 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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terrible
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by lms1389, Jul. 23, 2011
I had been with Commonwealth for 4 years but switched to PNC after moving to Cherokee Triangle. This was a terrible decision. Living near Bardstown Road, I have a lot of foot traffic near my apt complex. Someone went rooting through our mail and kept taking the debit card I ordered through PNC. After a few weeks of not receiving my debit card, I asked them to have it sent to the bank and I will pick it up there. I came in at least once a week for LITERALLY 4 months waiting for the card to arrive. I dealt with a few tolerable employees and some incredibly rude ones who acted as if I was lying about ordering the card, writing me off as a delirious customer, or completely denying me a meeting with the manager... that "it isn't necessary since I will receive a call when the card actually arrives, JUST BE PATIENT". After a while, I stopped trying, until I got a new job and needed direct deposit. I finally talked to "a specialist" who finds out the woman at the head branch who she ordered the card through just forgot to confirm the cancellation of the previous card sent out. It was their fault completely. She profusely apologized to me, and was thankful for my amazing patience and good attitude. She said she would special order my card and it would arrive at the bank in 3 business days. 3 days later, I receive a call from PNC telling me that the special order was charged to my account, making me overdraft. I will never bank with these idiots ever again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lms1389, Jul. 23, 2011
I had been with Commonwealth for 4 years but switched to PNC after moving to Cherokee Triangle. This was a terrible decision. Living near Bardstown Road, I have a lot of foot traffic near my apt complex. Someone went rooting through our mail and kept taking the debit card I ordered through PNC. After a few weeks of not receiving my debit card, I asked them to have it sent to the bank and I will pick it up there. I came in at least once a week for LITERALLY 4 months waiting for the card to arrive. I dealt with a few tolerable employees and some incredibly rude ones who acted as if I was lying about ordering the card, writing me off as a delirious customer, or completely denying me a meeting with the manager... that "it isn't necessary since I will receive a call when the card actually arrives, JUST BE PATIENT". After a while, I stopped trying, until I got a new job and needed direct deposit. I finally talked to "a specialist" who finds out the woman at the head branch who she ordered the card through just forgot to confirm the cancellation of the previous card sent out. It was their fault completely. She profusely apologized to me, and was thankful for my amazing patience and good attitude. She said she would special order my card and it would arrive at the bank in 3 business days. 3 days later, I receive a call from PNC telling me that the special order was charged to my account, making me overdraft. I will never bank with these idiots ever again.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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PNC BANK- Keego Harbor
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by Billw1965, Jul. 22, 2011
Great bank with the best people. I couldn't imagine going to another bank. You can tell that they really care about their customers. The manager is really involved in the local community which I like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Keego Harbor Branch at Keego Harbor, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Billw1965, Jul. 22, 2011
Great bank with the best people. I couldn't imagine going to another bank. You can tell that they really care about their customers. The manager is really involved in the local community which I like.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Keego Harbor Branch at Keego Harbor, MI
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This is a Satellite Joke - Do Not Conduct Serious Banking Business Here
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by BRIANF, Jul. 18, 2011
Like I said,
A decent bank for coffee and check cashing. Beyond that these knuckleheads have no idea bout finance and direct all inquiries away to "specialists" and "other branches" makes it VERY hard to get anything done here for my business. Too bad they can't send in a better manager or Branch Director. As a share holder I am livid at their lack of attention or knowledge of the industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BRIANF, Jul. 18, 2011
Like I said,
A decent bank for coffee and check cashing. Beyond that these knuckleheads have no idea bout finance and direct all inquiries away to "specialists" and "other branches" makes it VERY hard to get anything done here for my business. Too bad they can't send in a better manager or Branch Director. As a share holder I am livid at their lack of attention or knowledge of the industry.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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Excellent Service
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by Marianne, Jul. 15, 2011
I was surprised to read the negative reviews about our local PNC office. I am pleased to have a bank so close. Our family has always been treated with respect, and the staff has been courteous and attended to our needs and requests promptly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Township Branch at Bridgeville, PA
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Overall Ratingby Marianne, Jul. 15, 2011
I was surprised to read the negative reviews about our local PNC office. I am pleased to have a bank so close. Our family has always been treated with respect, and the staff has been courteous and attended to our needs and requests promptly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Township Branch at Bridgeville, PA
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In my opinion, unethical.
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by dfvnotfdv, Jul. 14, 2011
Please do yourself a favor and stay away. They've figured out how to legally rob you blind.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Romeoville Branch at Romeoville, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dfvnotfdv, Jul. 14, 2011
Please do yourself a favor and stay away. They've figured out how to legally rob you blind.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Romeoville Branch at Romeoville, IL
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treated as though i dont matter
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by gibby, Jul. 14, 2011
i had been with bank of lancaster for 15 years when PNC took them over so i have now been with PNC for several years!!! i paid a bill over the phone company ran payment 2xs which overdrew my account and has now resulted in overdraft fees of close to 180 dollars i had called the bank 2 days in a row to get help since this was not my fault!! the superviser NEVER called me back!! i found out threw a friend that works there that he decide they could not help because it was not there fault!!! you could clearly see by my account that i had money in there but do to fees i was forced to have no money all week!! i am a stay at home mom of 4 kids and a husband who works fulltime!! we had to resort to useing our credit cards to get gas and groceries to last us fot the week!! we just make eneough money to last us threw the week and now have to pay high intrest rates on credit card thanks!! i am very digusted with how i was treated by this supervisor!! i deserve a phone call!! i am not threw with this yet!! i will be calling to file a complaint with the company!! no one should be treated with disrespect it is money they are playing with not some piece of trash or animals!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Christiana Branch at Christiana, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gibby, Jul. 14, 2011
i had been with bank of lancaster for 15 years when PNC took them over so i have now been with PNC for several years!!! i paid a bill over the phone company ran payment 2xs which overdrew my account and has now resulted in overdraft fees of close to 180 dollars i had called the bank 2 days in a row to get help since this was not my fault!! the superviser NEVER called me back!! i found out threw a friend that works there that he decide they could not help because it was not there fault!!! you could clearly see by my account that i had money in there but do to fees i was forced to have no money all week!! i am a stay at home mom of 4 kids and a husband who works fulltime!! we had to resort to useing our credit cards to get gas and groceries to last us fot the week!! we just make eneough money to last us threw the week and now have to pay high intrest rates on credit card thanks!! i am very digusted with how i was treated by this supervisor!! i deserve a phone call!! i am not threw with this yet!! i will be calling to file a complaint with the company!! no one should be treated with disrespect it is money they are playing with not some piece of trash or animals!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Christiana Branch at Christiana, PA
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I Got The Third Degree!
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by Catie1, Jul. 13, 2011
I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Catie1, Jul. 13, 2011
I've banked with PNC since they were National city.I most frquently use the Lockport,Il location. I've opened all three of my children's FIRST savings accounts there, and now two of thier first checking accounts!When doing our banking I would put deposits together on they're designated slips for each account. One of my two oldest daughters, my Husband or myself would go to the bank, I never had any problems with this till one day out of the blue they wouldn't let my daughtters do any banking for me or my husband. I called PNC and was told to just send my drivers license with and then that would be fine. Then AGAIN out of no where that didn't work either. Now I needed to call the branch Manager first send my license and then my children could do all the banking together again. So the other day I call th speak with the manager to let him know my children would be in to do all our banking and I encountered th "Teller Supervisor" who informed me that the manager was in a meeting and that if absolutly nessesary she would email him to make sure it was okay. She then proceeded to ask me if there was a reason I was unable to make my own deposits and cash checks, was "I disabled or something?" I informed her I was not, however i did not find it neccesary to have each person in my family go through the bank drive up when someone was alredy going. I also found it to be a large waste of time and gas for each of us to have to go to the bank ourselves. I don't feel I need to be disabled to have the conveince of one member of our family to do the banking, but obviously this is an issue with PNC! My two oldest children leave for college in a month, so I opened new aaccoung at TCF bank, where hopefully they won't be as ignorant enough to ask stupid questins, especially in such a tone to make you think that if your disabled what exactly ids the problem that you can't do it all yourself?!?!?!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lockport Branch at Lockport, IL
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Friendly, professional, and prompt
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by satisfied, Jul. 12, 2011
Love the service i've received. I'm amazed at the other complaints, i've never had a bad experience. I've had to wait a whole lot longer at the dmv. Customers can be so demanding and imptatient. I've seen it many times while being takened care of. It's not the banks fault your account bounced. Learn how to balance your check book. It's not the banks fault that interest rates stink. Blame your congressman.
I've been a customer for 7 years and have had excellent service. There are times i have to be a little patient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Collinsville Branch at Collinsville, IL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby satisfied, Jul. 12, 2011
Love the service i've received. I'm amazed at the other complaints, i've never had a bad experience. I've had to wait a whole lot longer at the dmv. Customers can be so demanding and imptatient. I've seen it many times while being takened care of. It's not the banks fault your account bounced. Learn how to balance your check book. It's not the banks fault that interest rates stink. Blame your congressman.
I've been a customer for 7 years and have had excellent service. There are times i have to be a little patient.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Collinsville Branch at Collinsville, IL
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Great Customer Service
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by dmbathome2, Jul. 11, 2011
I went ito the branch last Thursday. Spoke to Susan. She was very helpful to my needs and instructed me that when I have something that I don't understand, to contact her and she will walk me thru anything that I need.
She was very pleasant and so was the other staff. I am glad that I switch my banking services to PNC and I love the Longate Branch! Thanks Susan, you made my life easier!
Darlene Butler
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Long Gate Center Branch at Ellicott City, MD
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Overall Ratingby dmbathome2, Jul. 11, 2011
I went ito the branch last Thursday. Spoke to Susan. She was very helpful to my needs and instructed me that when I have something that I don't understand, to contact her and she will walk me thru anything that I need.
She was very pleasant and so was the other staff. I am glad that I switch my banking services to PNC and I love the Longate Branch! Thanks Susan, you made my life easier!
Darlene Butler
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Long Gate Center Branch at Ellicott City, MD
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customer
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by Henry, Jul. 11, 2011
Worst bank ever. Starting with management, no one there
seems to know what they are doing,and they don't want to be bothered. They should not be working with people, but with objects that they can vent their frustrations on. Their body language reveals that they don't want to be bothered. Stay away from that bank
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Schaumburg Road Branch at Schaumburg, IL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Henry, Jul. 11, 2011
Worst bank ever. Starting with management, no one there
seems to know what they are doing,and they don't want to be bothered. They should not be working with people, but with objects that they can vent their frustrations on. Their body language reveals that they don't want to be bothered. Stay away from that bank
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Schaumburg Road Branch at Schaumburg, IL
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Best Bank EVER.
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by DennisCashFlow, Jul. 07, 2011
We started with this branch several years ago, and for a time we had accounts here and at the Chase branch down the street. Chase stunk, so we left them. This branch has been a dream. Bill, the Branch Manager, is the best. He knows my whole family by name, and the tellers call US when something looks amiss with a deposit or check. We have never seen customer service like this at a bank before. I give it 5 stars across the board.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Maple/Lahser Branch at Bloomfield Hills, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DennisCashFlow, Jul. 07, 2011
We started with this branch several years ago, and for a time we had accounts here and at the Chase branch down the street. Chase stunk, so we left them. This branch has been a dream. Bill, the Branch Manager, is the best. He knows my whole family by name, and the tellers call US when something looks amiss with a deposit or check. We have never seen customer service like this at a bank before. I give it 5 stars across the board.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Maple/Lahser Branch at Bloomfield Hills, MI
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Stay Away from this branch
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by PAres, Jul. 05, 2011
This is the worst bank branch I have ever seen. I opened the account here since it was walking distance from my house but was shocked to see they treat their customers. They seems to have no respect to their time and will never get back to you. they always appear to be "out" of branch manager hence no body feels the responsibility / accountability. I finally had to close the account. Highly recommend to stay away
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Audubon Branch at Norristown, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PAres, Jul. 05, 2011
This is the worst bank branch I have ever seen. I opened the account here since it was walking distance from my house but was shocked to see they treat their customers. They seems to have no respect to their time and will never get back to you. they always appear to be "out" of branch manager hence no body feels the responsibility / accountability. I finally had to close the account. Highly recommend to stay away
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Audubon Branch at Norristown, PA
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PNC
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by jlmaughan, Jun. 30, 2011
I have been with PNC for 7 yrs now. First they were National city. I have 4 accounts with them and wehn I have an issue the staff is quick to help me resolve it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Peoria Downtown Branch at Peoria, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jlmaughan, Jun. 30, 2011
I have been with PNC for 7 yrs now. First they were National city. I have 4 accounts with them and wehn I have an issue the staff is quick to help me resolve it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Peoria Downtown Branch at Peoria, IL
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Horrible Customer Service
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by Pghparrothead, Jun. 23, 2011
I came into the bank and met with a bank employee concerning paying off my home equity line of credit. He took all my information and escorted me into his office where he proceeded to pick up the phone, call the numbers that I had already called. After 20 minutes and 4 tranfers he was disconnected. I informed him that I was late for work and he told me he would look into the matter and call me back. Well 3 days later I had to call him and SURPRISE, SURPISE, he wasn't able to do a thing. What a joke!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Township Branch at Mars, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pghparrothead, Jun. 23, 2011
I came into the bank and met with a bank employee concerning paying off my home equity line of credit. He took all my information and escorted me into his office where he proceeded to pick up the phone, call the numbers that I had already called. After 20 minutes and 4 tranfers he was disconnected. I informed him that I was late for work and he told me he would look into the matter and call me back. Well 3 days later I had to call him and SURPRISE, SURPISE, he wasn't able to do a thing. What a joke!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Adams Township Branch at Mars, PA
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poor customer service
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by counselor, Jun. 20, 2011
I left my bank of 17 years as they had become a disappointment in customer service, charging fees that I didn't think were conducive to good business...so I closed those account and opened two new accounts at PMC in Algonquin Illinois. I was told over the phone, several times by the manager and by a banker, that (1) my interest rate on my checking account would be .05, and it's actually 0% to 1% (2) I would get a $100 gift of cash placed into my new account just for having direct deposit from my employer (3) the interest rate on my money market would be 1% (it's .9% for 90 days, then drops dramatically)- None of these were true. Also, the banker made mistakes several times while spelling my not so difficult name. I feel like they gave me false and misleading information to get me there, and then I find out the truth. I can't tell you all how very disappointed I am in this bank, and will probably not stay there long. Customer service nowadays is a huge disappointment in banks as well as other companies. I was born in 1950 and wish the old way of customer service would come back. To charge fees that are many, many times more than the pitiful interest paid to customers is a crying shame. I am considering putting my money under my mattress....Banks out there....beware....people are getting really fed up with poor customer service, ridiculous interest rates, and jumping through hoops for you. To get 63 cents interest on $20,000 is inhumane, insulting, absolutely insane.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby counselor, Jun. 20, 2011
I left my bank of 17 years as they had become a disappointment in customer service, charging fees that I didn't think were conducive to good business...so I closed those account and opened two new accounts at PMC in Algonquin Illinois. I was told over the phone, several times by the manager and by a banker, that (1) my interest rate on my checking account would be .05, and it's actually 0% to 1% (2) I would get a $100 gift of cash placed into my new account just for having direct deposit from my employer (3) the interest rate on my money market would be 1% (it's .9% for 90 days, then drops dramatically)- None of these were true. Also, the banker made mistakes several times while spelling my not so difficult name. I feel like they gave me false and misleading information to get me there, and then I find out the truth. I can't tell you all how very disappointed I am in this bank, and will probably not stay there long. Customer service nowadays is a huge disappointment in banks as well as other companies. I was born in 1950 and wish the old way of customer service would come back. To charge fees that are many, many times more than the pitiful interest paid to customers is a crying shame. I am considering putting my money under my mattress....Banks out there....beware....people are getting really fed up with poor customer service, ridiculous interest rates, and jumping through hoops for you. To get 63 cents interest on $20,000 is inhumane, insulting, absolutely insane.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Most friendly bank in town
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by Pickles, Jun. 19, 2011
I have been with PNC since it changed from National City and previous to that Allegiant Bank. So at this location I have been here many years. PNC Bank has the most friendly tellers and know me by name when I walk in. The service is fast and everyone in the bank is saying hello as you enter. I recently received a home equity loan and the process couldn't have been better with low rates. I give this bank thumbs up for overall performance with friendly fast service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Des Peres Branch at Saint Louis, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pickles, Jun. 19, 2011
I have been with PNC since it changed from National City and previous to that Allegiant Bank. So at this location I have been here many years. PNC Bank has the most friendly tellers and know me by name when I walk in. The service is fast and everyone in the bank is saying hello as you enter. I recently received a home equity loan and the process couldn't have been better with low rates. I give this bank thumbs up for overall performance with friendly fast service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Des Peres Branch at Saint Louis, MO
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Customer service
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by Giammat, Jun. 18, 2011
Sat for 20 minutes waiting for the customer service rep to finish opening an account for another client only to hear her complete the transaction and continue with a casual conversation with no care in the world about other customers waiting. Fine to have a friendly conversation with patrons when there is no line, but not on my time. Will be closing my account with PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wyomissing Branch at Reading, PA
4 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Giammat, Jun. 18, 2011
Sat for 20 minutes waiting for the customer service rep to finish opening an account for another client only to hear her complete the transaction and continue with a casual conversation with no care in the world about other customers waiting. Fine to have a friendly conversation with patrons when there is no line, but not on my time. Will be closing my account with PNC.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wyomissing Branch at Reading, PA
4 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Business Owner/General Manager
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by PNCcustomer, Jun. 06, 2011
This particular PNC branch is the worst PNC I have ever had the misfortune to visit. I have ben a PNC/Riggs Bank customer for 30 yeears. The PNC/FM branch in Washington DC is a superior bank with outstanding staff and services. Both personally and professionally, I would recommend it highly. The PNC branch in middletown should just be closed as they do not know what they are doing, pass simple questions up the line of command where even officers seem to take interminable amounts of time trying to figure out simple requests. If you are a commercial customer run don't walk to any other branch or bank because the lack of knowledge and professionalism at this branch with cause you endless frustration.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Middletown Marriott Brighton Branch at Middletown, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCcustomer, Jun. 06, 2011
This particular PNC branch is the worst PNC I have ever had the misfortune to visit. I have ben a PNC/Riggs Bank customer for 30 yeears. The PNC/FM branch in Washington DC is a superior bank with outstanding staff and services. Both personally and professionally, I would recommend it highly. The PNC branch in middletown should just be closed as they do not know what they are doing, pass simple questions up the line of command where even officers seem to take interminable amounts of time trying to figure out simple requests. If you are a commercial customer run don't walk to any other branch or bank because the lack of knowledge and professionalism at this branch with cause you endless frustration.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Middletown Marriott Brighton Branch at Middletown, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Virtual Wallet line kicks butt.
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by LooovePNC, Jun. 05, 2011
I have been with PNC for about 3 or 4 years now - I followed National City in their conversion to PNC. Recently in March, PNC introduced an entirely new line of checking products - their "Virtual Wallet" line. Now, before I upgraded my account, I was not any more impressed by PNC than I was by just about any other bank. I had accounts at First Merit, Charter One, Fifth Third - I never really just had one bank where I did everything. However, this new virtual wallet totally changed my way of thinking.
A very friendly teller at the North Canton branch asked me if anyone had spoken to me about upgrading my accounts. I sat down with someone to talk about it, not expecting it to be anything I really wanted to do, but to at least hear my options. I ended up getting an amazing new checking account, and $200 directly deposited into my account for getting a direct deposit from my place of employment. The $200 that was so simple and hassle free was what first baited my love, but when I finally got time to play around with online banking for Virtual Wallet, I was blown away.
Old online banking was nothing special. This is completely different. There are 3 accounts - spend, reserve and growth. Spend and reserve are both technically checking accounts, with the spend being primary checking and reserve a short term savings account also acting as overdraft protection. Then, there is a third account called growth, a savings account with an outstanding interest rate - much higher than any of my other banks. The interface of online banking features a calendar - it shows you how much you spend every day, how much you deposit, and any bills scheduled to come out. It even tells you when your payday will be.
Now, my problem was that I had payments at different banks for loans, mortgage, etc. I used to have to drive all over God's green acres to deliver all of my checks on the first of the month. With virtual wallet, I program my bill into my calendar, and it will print a check for me and mail it to my other banks for payment - free of charge. No worry, never need to stress about being late because I don't even have to THINK about the payments anymore.
I also love the budget feature. The Virtual Wallet shows you your spending habits from month to month, as overall dollar figures but also broken down into different categories such as gas, groceries, bills, shopping, restaurants, etc. You can use these figures to set up an online budget by category, and get this - you can set it up so that when you are about to go over your budget in a certain area, it will TEXT YOU and tell you to watch your spending! How cool is that!! It will also alert you when your balance reaches whatever minimum you set, or when you get a direct deposit. It is soooo cool.
If you do a lot of online banking, PNC is the place for you! I have not seen any other banks with such an innovative checking product. Not to mention the outstanding, friendly service i receive every time I enter the branch. Love PNC!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LooovePNC, Jun. 05, 2011
I have been with PNC for about 3 or 4 years now - I followed National City in their conversion to PNC. Recently in March, PNC introduced an entirely new line of checking products - their "Virtual Wallet" line. Now, before I upgraded my account, I was not any more impressed by PNC than I was by just about any other bank. I had accounts at First Merit, Charter One, Fifth Third - I never really just had one bank where I did everything. However, this new virtual wallet totally changed my way of thinking.
A very friendly teller at the North Canton branch asked me if anyone had spoken to me about upgrading my accounts. I sat down with someone to talk about it, not expecting it to be anything I really wanted to do, but to at least hear my options. I ended up getting an amazing new checking account, and $200 directly deposited into my account for getting a direct deposit from my place of employment. The $200 that was so simple and hassle free was what first baited my love, but when I finally got time to play around with online banking for Virtual Wallet, I was blown away.
Old online banking was nothing special. This is completely different. There are 3 accounts - spend, reserve and growth. Spend and reserve are both technically checking accounts, with the spend being primary checking and reserve a short term savings account also acting as overdraft protection. Then, there is a third account called growth, a savings account with an outstanding interest rate - much higher than any of my other banks. The interface of online banking features a calendar - it shows you how much you spend every day, how much you deposit, and any bills scheduled to come out. It even tells you when your payday will be.
Now, my problem was that I had payments at different banks for loans, mortgage, etc. I used to have to drive all over God's green acres to deliver all of my checks on the first of the month. With virtual wallet, I program my bill into my calendar, and it will print a check for me and mail it to my other banks for payment - free of charge. No worry, never need to stress about being late because I don't even have to THINK about the payments anymore.
I also love the budget feature. The Virtual Wallet shows you your spending habits from month to month, as overall dollar figures but also broken down into different categories such as gas, groceries, bills, shopping, restaurants, etc. You can use these figures to set up an online budget by category, and get this - you can set it up so that when you are about to go over your budget in a certain area, it will TEXT YOU and tell you to watch your spending! How cool is that!! It will also alert you when your balance reaches whatever minimum you set, or when you get a direct deposit. It is soooo cool.
If you do a lot of online banking, PNC is the place for you! I have not seen any other banks with such an innovative checking product. Not to mention the outstanding, friendly service i receive every time I enter the branch. Love PNC!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Canton Branch at North Canton, OH
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11 reasons why PNC Little Falls Branch leaves me with a bad taste
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by lfcoin, Jun. 03, 2011
PNC used to be a great regional bank. I had been with PNC for 20 years. Now they are just like every other big, impersonal corporate bank. If I could do it again, I would NOT have opened a PNC Business account. Corporate representatives are very polite but ARE SHORT ON SOLUTIONS FOR MY BUSINESS.
Below is a list of basic banking issues I have run into during my business and personal relationship with PNC. These are also a list of reasons why I recommend that anyone contemplating a relationship with PNC think twice on the points outlined below.
1. PNC Bank always pays checks in the order that causes most fees to incur. A bank manager tried to tell me that PNC assumes that the largest check is the most important and therefore pays that check first. But time after time, PNC has shown me that they pay ALL the amounts presented to the account and charge for each check. I postulate that the issue is not the importance of the check, rather the amount of fees to charge. Although this is my personal experience with PNC, I have heard this complaint from dozens of individuals as well.
2. PNC Business Banking requires a minimum average monthly balance on most business accounts. Yet PNC never shows your average daily monthly balance online. PNC fails to give you the means to measure whether or not you are in compliance with their rules until the end of the month, after you are hit with yet more fees for not keeping a minimum average daily balance. I spent 10 years as a computer programmer. I know it is not a major technical undertaking to provide customers with a simple arithmetic calculation to manage their accounts.
3. I attempted to get a credit card attached to my business account to prevent NSF fees. I was rejected, probably for having an old address on the MAC card, which I could not see and could not change online or via telephone. I could not even ascertain an accurate reason for the rejection because PNC keeps that information for a short period of time, and then just deletes it.
4. PNC touts its online banking, but their system is a mess. What PNC's own online system shows its customers is markedly different from what is actually transpiring in their accounts. When you confront an associate about it after discrepancies occur and after fees have occurred, they tell you yes, that is the case. I have seen no disclosure on the web site regarding this discrepancy. It is enough to drive an already busy small business owner to madness.
5. In these difficult economic times, it is a sin that PNC charges my customers a $10 fee to cash my check across the street from my business. For small checks (under $300), the local check cashing business on the highway charges LESS than MY BANK charges MY CUSTOMERS. In this regard, PNC treats me and my customers worse than a small check cashing company with which I have no formal relationship. The manager of a local branch told me it was due to check cashing fraud which has been on the rise. This argument does not pass the smell test. A thief is unlikely to waste his time trying to cash a bogus $60 check, but a thief wont care if the bank takes $10 for a large check that is fraudulent. Any reasonable person can come to the conclusion the fees are simply a way to make more money. PNC also uses the fees to attempt to get potential customers to sign up for a checking account. I would suggest that they would have more luck attracting customers if they changed their policies regarding their voracious appetite for fees. Furthermore, my understanding is that there is no $10 fee if an individual tries to cash my personal check, fees only apply to business checks to customers of that business. Some time ago, my local branch manager WAIVED the check cashing fees to my customers back when they were $5 per check, only to have the PNC Corporate Main Office put the fees back AND raise the fee to $10.
6. CASH DEPOSITS after 3 pm are not necessarily credited immediately to your account and count as a deposit for the next business day, EVEN THOUGH the PNC Online Banking shows the funds as available immediately. (SEE PRIOR COMPLAINT #4 ABOVE) I have asked various tellers if the cash deposits are available immediately, they will tell you that they are, but it isnt true. Case in point ... I deposited $2000 CASH on a Friday after 3pm. That particular cash deposit counted as a Monday deposit, causing checks that were presented to my account on SUNDAY NIGHT to accrue insufficient funds fees. Yet a cash withdrawal on Saturday counted as Saturday. Come on guys!! A previous cash amount deposited after 3 PM at a Clifton branch DID indeed count as a cash deposit for the same day. How would anyone know which branches are on a 3 pm close and which is on a 5 PM close for CASH? I AM ALREADY EXTREMELY BUSY WITHOUT HAVING TO WORRY ABOUT INCONSISTENT DEPOSIT RULES BETWEEN PNC BRANCHES WHICH ARE LESS THAN 5 MILES APART.
7. I called the business banking 800 # to find out how they can help me to better run my business, and if they have any business plan that is comparable to that of one of their competitors, TD Bank. I was continually directed to one of their 4 business banking tracks. TD bank has later hours, Sunday hours, and most importantly clears most checks overnight that are deposited before 6 pm. (PNC has a cut-off of 3 PM) With TD Bank, CASH IS IMMEDIATELY AVAILABLE. The representative from the PNC Business Banking Center simply tried to push me into one of the four PNC Business tracks that was best suited for me, completely disregarding that TD Band was clearly better or equal on most comparisons. As they say, when your only tool is a hammer, everything looks like a nail.
8. When I ask a teller or call the 800 # for information, I often receive conflicting information, depends on who is answering the question. Trying to get accurate information from a telephone representative is a cruel joke. Call three times with the same question and you may get 3 different answers. One would figure on getting better service from a domestic call center. What kind of questions did I get conflicting information on? Is my average monthly balance high enough now to avoid fees? Is my online information accurate?
9. PNC COMPUTER SYSTEMS AND THE MANAGEMENT OF THOSE SYSTEMS APPEAR TO BE AT BEST, DYSFUNCTIONAL.
My Business VISA / MAC card had an old business address, even after I changed all online information. Therefore, when I attempted to make a business purchases online, I was continually rejected for not having an address which matched the OLD address on the MAC card. I called the 800 business banking several times explaining that I tried possible combination and permutation of my current address ... uppercase, lower case, mixed upper and lower case, 5 digit zip code, 5 + 4 zip, address in the first address line / second address line. The PNC associate did NOTHING to look further into my problem. I COULD NOT SEE THE OLD ADDRESS BECAUSE I DID NOT HAVE ACCESS TO THE BACK END SYSTEM, yet the associates at the 800 business banking phone number did not find the problem either. I was told that the telephone representative may not have access to that information, but THAT IS NOT MY PROBLEM. This issue was finally remedied by an astute and persistent assistant manager at a local branch.
10. Inter-Bank processing (between PNC and an external bank) is often quicker than processes that are entirely within PNC. On my personal checking account, I have a line of credit attached to my checking account. When I attempt to pay that line of credit with all of the funds in my checking account, it takes 2 days to process. So my checking account balance is temporarily zero. In the mean time, if a regularly occurring charge hits my account, which would normally be covered under the line of credit, I incur insufficient funds fees. Where did the money go which was used to pay the line of credit? It disappears for 2 days during the processing. It wasn�t in my checking account and it wasn�t in my line of credit. Well then, where was it??
11. SO YOU THINK YOU WILL SIMPLY CLOSE YOUR PNC ACCOUNT??? ah, but you have a regularly occurring charge ... lets say gym membership dues. After you close your account, the gym fees hit your CLOSED account. Guess what PNC does? PNC RE-OPENS YOUR ACCOUNT, PAYS THE CHARGE, THEN CHARGES NSF FEES TO YOUR CLOSED ACCOUNT.
You cant even end the relationship if you try!!
Furthermore, AFTER YOU CLOSE YOUR ACCOUNT, you will fail to have access to your records online, so you MUST go in and save everything before you close your account.
Representatives of PNC have tried to explain to me how currently my fees are waived for minimum balances and how at some time in the future branches will all run on close of business being 5 pm. At this point, the damage in the relationship has already been done, through fees, lack of information and the inaccuracy of that information, rule inconsistencies, and, worst of all, the wasting of my precious time - regardless of what improvements are under way presently. Many companies have implemented quality improvements long after their reputation has been damaged. Ford Motor Company comes to mind. It is my opinion that long after PNC makes positive improvements in how they treat their customers, the effects of current and past policies will linger with the corporation for years to come. It is my prediction that no one at PNC will listen until their reputation is damaged beyond repair.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lfcoin, Jun. 03, 2011
PNC used to be a great regional bank. I had been with PNC for 20 years. Now they are just like every other big, impersonal corporate bank. If I could do it again, I would NOT have opened a PNC Business account. Corporate representatives are very polite but ARE SHORT ON SOLUTIONS FOR MY BUSINESS.
Below is a list of basic banking issues I have run into during my business and personal relationship with PNC. These are also a list of reasons why I recommend that anyone contemplating a relationship with PNC think twice on the points outlined below.
1. PNC Bank always pays checks in the order that causes most fees to incur. A bank manager tried to tell me that PNC assumes that the largest check is the most important and therefore pays that check first. But time after time, PNC has shown me that they pay ALL the amounts presented to the account and charge for each check. I postulate that the issue is not the importance of the check, rather the amount of fees to charge. Although this is my personal experience with PNC, I have heard this complaint from dozens of individuals as well.
2. PNC Business Banking requires a minimum average monthly balance on most business accounts. Yet PNC never shows your average daily monthly balance online. PNC fails to give you the means to measure whether or not you are in compliance with their rules until the end of the month, after you are hit with yet more fees for not keeping a minimum average daily balance. I spent 10 years as a computer programmer. I know it is not a major technical undertaking to provide customers with a simple arithmetic calculation to manage their accounts.
3. I attempted to get a credit card attached to my business account to prevent NSF fees. I was rejected, probably for having an old address on the MAC card, which I could not see and could not change online or via telephone. I could not even ascertain an accurate reason for the rejection because PNC keeps that information for a short period of time, and then just deletes it.
4. PNC touts its online banking, but their system is a mess. What PNC's own online system shows its customers is markedly different from what is actually transpiring in their accounts. When you confront an associate about it after discrepancies occur and after fees have occurred, they tell you yes, that is the case. I have seen no disclosure on the web site regarding this discrepancy. It is enough to drive an already busy small business owner to madness.
5. In these difficult economic times, it is a sin that PNC charges my customers a $10 fee to cash my check across the street from my business. For small checks (under $300), the local check cashing business on the highway charges LESS than MY BANK charges MY CUSTOMERS. In this regard, PNC treats me and my customers worse than a small check cashing company with which I have no formal relationship. The manager of a local branch told me it was due to check cashing fraud which has been on the rise. This argument does not pass the smell test. A thief is unlikely to waste his time trying to cash a bogus $60 check, but a thief wont care if the bank takes $10 for a large check that is fraudulent. Any reasonable person can come to the conclusion the fees are simply a way to make more money. PNC also uses the fees to attempt to get potential customers to sign up for a checking account. I would suggest that they would have more luck attracting customers if they changed their policies regarding their voracious appetite for fees. Furthermore, my understanding is that there is no $10 fee if an individual tries to cash my personal check, fees only apply to business checks to customers of that business. Some time ago, my local branch manager WAIVED the check cashing fees to my customers back when they were $5 per check, only to have the PNC Corporate Main Office put the fees back AND raise the fee to $10.
6. CASH DEPOSITS after 3 pm are not necessarily credited immediately to your account and count as a deposit for the next business day, EVEN THOUGH the PNC Online Banking shows the funds as available immediately. (SEE PRIOR COMPLAINT #4 ABOVE) I have asked various tellers if the cash deposits are available immediately, they will tell you that they are, but it isnt true. Case in point ... I deposited $2000 CASH on a Friday after 3pm. That particular cash deposit counted as a Monday deposit, causing checks that were presented to my account on SUNDAY NIGHT to accrue insufficient funds fees. Yet a cash withdrawal on Saturday counted as Saturday. Come on guys!! A previous cash amount deposited after 3 PM at a Clifton branch DID indeed count as a cash deposit for the same day. How would anyone know which branches are on a 3 pm close and which is on a 5 PM close for CASH? I AM ALREADY EXTREMELY BUSY WITHOUT HAVING TO WORRY ABOUT INCONSISTENT DEPOSIT RULES BETWEEN PNC BRANCHES WHICH ARE LESS THAN 5 MILES APART.
7. I called the business banking 800 # to find out how they can help me to better run my business, and if they have any business plan that is comparable to that of one of their competitors, TD Bank. I was continually directed to one of their 4 business banking tracks. TD bank has later hours, Sunday hours, and most importantly clears most checks overnight that are deposited before 6 pm. (PNC has a cut-off of 3 PM) With TD Bank, CASH IS IMMEDIATELY AVAILABLE. The representative from the PNC Business Banking Center simply tried to push me into one of the four PNC Business tracks that was best suited for me, completely disregarding that TD Band was clearly better or equal on most comparisons. As they say, when your only tool is a hammer, everything looks like a nail.
8. When I ask a teller or call the 800 # for information, I often receive conflicting information, depends on who is answering the question. Trying to get accurate information from a telephone representative is a cruel joke. Call three times with the same question and you may get 3 different answers. One would figure on getting better service from a domestic call center. What kind of questions did I get conflicting information on? Is my average monthly balance high enough now to avoid fees? Is my online information accurate?
9. PNC COMPUTER SYSTEMS AND THE MANAGEMENT OF THOSE SYSTEMS APPEAR TO BE AT BEST, DYSFUNCTIONAL.
My Business VISA / MAC card had an old business address, even after I changed all online information. Therefore, when I attempted to make a business purchases online, I was continually rejected for not having an address which matched the OLD address on the MAC card. I called the 800 business banking several times explaining that I tried possible combination and permutation of my current address ... uppercase, lower case, mixed upper and lower case, 5 digit zip code, 5 + 4 zip, address in the first address line / second address line. The PNC associate did NOTHING to look further into my problem. I COULD NOT SEE THE OLD ADDRESS BECAUSE I DID NOT HAVE ACCESS TO THE BACK END SYSTEM, yet the associates at the 800 business banking phone number did not find the problem either. I was told that the telephone representative may not have access to that information, but THAT IS NOT MY PROBLEM. This issue was finally remedied by an astute and persistent assistant manager at a local branch.
10. Inter-Bank processing (between PNC and an external bank) is often quicker than processes that are entirely within PNC. On my personal checking account, I have a line of credit attached to my checking account. When I attempt to pay that line of credit with all of the funds in my checking account, it takes 2 days to process. So my checking account balance is temporarily zero. In the mean time, if a regularly occurring charge hits my account, which would normally be covered under the line of credit, I incur insufficient funds fees. Where did the money go which was used to pay the line of credit? It disappears for 2 days during the processing. It wasn�t in my checking account and it wasn�t in my line of credit. Well then, where was it??
11. SO YOU THINK YOU WILL SIMPLY CLOSE YOUR PNC ACCOUNT??? ah, but you have a regularly occurring charge ... lets say gym membership dues. After you close your account, the gym fees hit your CLOSED account. Guess what PNC does? PNC RE-OPENS YOUR ACCOUNT, PAYS THE CHARGE, THEN CHARGES NSF FEES TO YOUR CLOSED ACCOUNT.
You cant even end the relationship if you try!!
Furthermore, AFTER YOU CLOSE YOUR ACCOUNT, you will fail to have access to your records online, so you MUST go in and save everything before you close your account.
Representatives of PNC have tried to explain to me how currently my fees are waived for minimum balances and how at some time in the future branches will all run on close of business being 5 pm. At this point, the damage in the relationship has already been done, through fees, lack of information and the inaccuracy of that information, rule inconsistencies, and, worst of all, the wasting of my precious time - regardless of what improvements are under way presently. Many companies have implemented quality improvements long after their reputation has been damaged. Ford Motor Company comes to mind. It is my opinion that long after PNC makes positive improvements in how they treat their customers, the effects of current and past policies will linger with the corporation for years to come. It is my prediction that no one at PNC will listen until their reputation is damaged beyond repair.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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