PNC Bank, Review

PNC Bank, Review

Average rating stars based on 420 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
146
4 star:
21
3 star:
15
2 star:
20
1 star:
218

A total of 146 Reviews with 5 Star

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Bank review
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JustTrue, Oct. 03, 2023

Never had an issue banking here.
Staff is pleasant and professional, not sure why everyone rating it so low.
I am a winter texan and staff has been very helpful from the time they were bbva to pnc.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, WESLACO EXPRESSWAY BRANCH at Weslaco, TX
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Excellent services @ North Ridgeville OH PNC Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DArthur01, May. 22, 2023

We met Kiarra a few weeks ago when my wife and I came into a nearby PNC branch to add me to her accounts for access in case of an emergency. Kiarra was the most kind, polite, and professional banker we have ever worked with, and I do not say that lightly. Serving us was a little more than a complex handful. Painting the visual, in Kiarra's office, was my wife, myself, our 7-month-old baby in her carrier, and my service dog, so needless to say there was a LOT going on. She was attentive to everything and an absolute pleasure to talk with, making the experience so much more than a bank transaction. What could have been a quick and easy transaction with her subject matter expertise, lasted quite a bit longer (by choice), and this was due to Kiarra's professionalism and top-notch level of customer service. We quickly got to know each other and became friends sharing some of our life experiences with each other. Anytime I need to do PNC banking in the Noth Ridgeville Ohio area, there is not a doubt in my mind that I want to know that Kiarra is taking care of my banking, and my family would recommend her to anyone.

Respectfully,

Dylan A.
United States Marine Corps (retired)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, NORTH RIDGEVILLE BRANCH at North Ridgeville, OH
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Outstanding
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by domdemase, Mar. 09, 2023

excellent service and information

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, LIBRARY BRANCH at Bethel Park, PA
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Friendly and Efficient
 5star Overall Rating
 5star Office Environment & Staff
by Jonsnora, Sep. 30, 2022

The asst branch manager was super good at her job. She was  helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Personal Banker/Assistant Manager
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LN333, Jun. 09, 2021

Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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AMAZING STAFF GOOD SERVICE NICE EXPERIENCE
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by JUANRIVAS, Jul. 10, 2020

I LOVE MANALAPAN STAFF AND SERVICE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO BANK AT PNC. THANK YOU FOR ALL YOUR GOOD SERVICE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Manalapan Branch at Englishtown, NJ
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Wonderful experience
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Bettyeber1, Jun. 15, 2020

I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient.  He listened to my request, and completed the transaction with accuracy.  He even went the extra mile to come to my car and confirm that the required checks were processed correctly.  I will definitely work with him again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Impressed with staff
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Sgrimes, Dec. 05, 2019

I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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by FromCityToCountry 2020-07-25 01:31:32
Right on SGrimes, I'm glad to hear about your positive experience and thoughts about this particular branch of PNC Bank! I am moving to Springfield this weekend and may be looking for a new place to bank with. Thanks again!
Fantastic customer service
 5star Overall Rating
by Moodyblew, Nov. 26, 2019

Josie Angelo has been so helpful in helping me in support of my father.  At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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Hadil
 5star Overall Rating
 5star Office Environment & Staff
by Hadil, Jan. 20, 2019

Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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by Hadil 2019-03-15 18:44:44
Ms. Regan was so helpful..good...understand our needs...fast.  so excellent..appreciate her..

Hadil
Compliment
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Pagoda, Dec. 31, 2018

As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Great bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mlsh1979, Dec. 15, 2018

Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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Good products and Great customer service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LanW, Jul. 13, 2018

Not only does PNC offer good products, but also provides outstanding customer service.

I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate.

Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!!
I highly recommend PNC in Martinsville!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Martinsville Branch at Martinsville, NJ
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PNC Bank Shreve Ohio
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by fixcar1, Jun. 18, 2018

 We have lived in the Shreve area for 40 years,and this bank has been bought and sold three times. PNC has owned this location for several years and one thing that never changed was the small town friendly customer service. Will be sad to see this bank close.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shreve Branch at Shreve, OH
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PNC bank on HUNT RD - Javier Garcia
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by RachelSchweitzer, Jun. 16, 2018

I opened up a new bank account with Javier Garcia recently. (I hope i spelled his name right). I was reluctant to go to a branch and was considering a credit union instead but i went with PNC. Javier was very professional , polite, and was able to answer all of my questions. Came up there today to pick up my new bank card as i lost my old one. He was able to assist me and was professional and courteous as always. Give him a promotion !

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Ash Branch at Cincinnati, OH
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Elder
 5star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 5star Waiting Time
 2star Other Services
by LIFE, Apr. 25, 2018

My husband had a massive stroke along with brain bleed on `the 4th of February of this year and due to the stresses and strain of seeing him helpless and at the mercy of others, along with financial upheaval, a chance of loosing our house and several other life issues, I fell into a depression inspite of still hanging onto church attendance, reading the word and sometimes praying.  I thought of committing suicide and also hurting my husband because I didn't want him to be back here with no one to care for him. On top of everything else I could not access my husbands account because I had forgotten his PIN, I secured a letter and power of attorney from the hospital and they suggested that I go into bank and speak directly to Branch Manager, because we lived in Catonsville, I went to the Catonsville Branch and I thought to myself if this does not work I will figure out how to end it all nothing else was seeming to work, when I entered I asked to speak with Branch Manager who when he approached me acted as if  I had leprosy or some other form of disease, he was dismissive and openly agitated that I had even asked him to be seen, He never looked at me but pointed to a seat and said you will have to speak with one of my associates.  I really was going to leave and just end it all, but I heard this voice ask if I needed help, I would find out that her name was MRS. ELIZABETH BROWN, as soon as I sat down, I could no longer hold back what was in my heart, I cried and she just sat there handed me some tissues and began to talk with me as if she cared put me at ease and just her calm demeanor made me tell her how I was feeling, she prayed with me and all the while told me what she and I had to do for her to be able to help me.  She was compassionate while being professional.  Had God not allowed me to meet Mrs. Elizabeth Brown, I don't think I would have been around to write this and while my husband is still battling in the hospital, I have HOPE to go on.  She told me not in these exact words but this is what I heard my life is not mine to take. Please hire a Branch Manager who cares for people....

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Catonsville at Catonsville, MD
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I love my PNC
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by ScreamingDollars, Mar. 16, 2018

I love my PNC BANK (HAMBURG)LEXINGTON KY THEY ARE SO HELPFUL TO ME AND ARE READY AND WILLING TO GO ABOVE AND BEYOND SERVICE FOR MY FINANCIAL NEEDS I LOVE YOU GUYS TREMENDOUSLY

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Hamburg Place Branch at Lexington, KY
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by RNCooper 2018-03-22 11:14:50
I had the same great experience. I walked into the Allendale Branch, which is in Michigan. I was greeted with smiles. After Kurt listened to my requests, he went way above what he had been expected to do. Two days in a row, he made phone calls to different PNC offices to settle my issues. He even made follow-up phone calls to both PNC offices and me to have me updated about the progress he made. I was very impressed by his service.
Kurt, thank you very much for all your help!
i am a regular client
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by agoodguy, Dec. 18, 2017

excellent staff very well trained with alt of experience really happy to bank here thank you Team

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Championsgate Branch at Davenport, FL
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Best Banking Service We've Ever Had!
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by oscodacouple, Nov. 11, 2017

My husband and I have been with PNC since they bought out National City.  The online banking service is absolutely terrific; we use it to pay all of our bills.  Statements and checks are always available to print if needed. We just discovered the prepaid Smart Access VISA card that can be used
like a credit card. Money can be transferred to it online; this is just what we needed to stop using credit cards.  Customer service has always been outstanding. Another big plus is that PNC has branches and ATM's in FL which is very handy for us.


* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Oscoda Main Branch at Oscoda, MI
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Great service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MichaelJ, Aug. 22, 2017

Great Service
Bankers always helpfull!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Sanford-Rinehart Road Branch at Sanford, FL
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by VoTecher 2017-09-13 03:32:31
Send me sum mony...
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