First-Citizens Bank & Trust Company, Raleigh Wakefield Branch

Name:First-Citizens Bank & Trust Company, Raleigh Wakefield Branch
Full Service Brick and Mortar Office
Review:22 client reviews
Location:14440 New Falls Of Neuse Road
Raleigh, NC 27614

Wake County
View Other Branches
 
Phone:919-716-7610
Branch Deposit:$83,353,000
FDIC Cert:#11063
Established:2000-06-19


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:602, view all, view on map
Website:www.firstcitizens.com
Total Assets:$108,471,178,000
Total Deposits:$91,726,454,000
Total Equity Capital:$10,815,904,000
Total Domestic Office Deposits:$91,726,235,000
Net Income:$273,258,000
Quarterly Net Income:$273,258,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

22 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

Account holder
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mikebarnaby, Apr. 17, 2018

I've been banking at surfside beach branch for a few years now. You cant find a better group of caring helping people. This branch is great

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Myrtle Beach - Surfside Branch at Myrtle Beach, SC
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T&T Vending Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by thunderbolt, Jan. 13, 2017

I was told by the teller that they were not giving out coin wrapper anymore if so she would have to charge me When did this start. Ihave been banking with first citizen for about 10 year I never heard this.If i have to buy them can they give me mine back.Iwill be checking with other bank to see what they policy are.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First-Citizens Bank & Trust Company, Edgefield Branch at Edgefield, SC
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Stephen Manganaro
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mango16, Jan. 05, 2017

I have had several issues over the last couple of months with this branch.  While they confirm a stop payment will be waived, it still occurs. I have to reconcile my account to validate the charge and seek reimbursement.  A local process is not to confirm the accuracy of a deposit. If there are more than 5 items, they scan the data in several times a day.  They do this for efficiency sake. What business not not validate deposits for accuracy at the time of deposit ? If their is a variance, they do not call the customer the same day to discuss and fix it. A letter is sent stating a variance. They offer no help to figure out the problem. They don't engage customers on issues. It too easy to just send a note. Matt the branch manager and Nikki the operations supervisors were not interested in helping resolve the problem. The hid behind the local process of efficiency. Incredible !!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Preston Branch at Cary, NC
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by Babyshark 2017-10-11 18:32:03
Who is the current operation manager on this branch particularly in preston. Many thanks.

All Reviews...

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