First-Citizens Bank & Trust Company, PRESTON BRANCH

Name:First-Citizens Bank & Trust Company, PRESTON BRANCH
Full Service Brick and Mortar Office
Review: 3.5star22 client reviews
Location:1000 High House Rd
Cary, NC 27513

Wake County
View Other Branches
 
Phone:919-380-5800
Branch Deposit:$320,420,000
FDIC Cert:#11063
Established:11/22/1993


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:01/01/1898
FDIC Insurance:01/01/1934
Holden By:FIRST CITIZENS BANCSHARES INC
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:548, view all, view on map
Website:www.firstcitizens.com
Total Assets:$213,617,760,000
Total Deposits:$146,075,591,000
Total Equity Capital:$21,324,217,000
Total Domestic Office Deposits:$146,074,703,000
Net Income:$11,515,658,000
Quarterly Net Income:$521,936,000
Return on Assets:6%
Quarterly Return on Assets:1%
Return on Equity:63%
Quarterly Return on Equity:10%
 More...


Client Review

22 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

Stephen Manganaro
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by mango16, Jan. 05, 2017

I have had several issues over the last couple of months with this branch.  While they confirm a stop payment will be waived, it still occurs. I have to reconcile my account to validate the charge and seek reimbursement.  A local process is not to confirm the accuracy of a deposit. If there are more than 5 items, they scan the data in several times a day.  They do this for efficiency sake. What business not not validate deposits for accuracy at the time of deposit ? If their is a variance, they do not call the customer the same day to discuss and fix it. A letter is sent stating a variance. They offer no help to figure out the problem. They don't engage customers on issues. It too easy to just send a note. Matt the branch manager and Nikki the operations supervisors were not interested in helping resolve the problem. The hid behind the local process of efficiency. Incredible !!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Preston Branch at Cary, NC
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Babyshark 2017-10-11 18:32:03
Who is the current operation manager on this branch particularly in preston. Many thanks.

All Reviews...

Banks Nearby

Wells Fargo Bank, PRESTON CORNERS BRANCH (0.1 miles)
Full Service Brick and Mortar Office
998 High House Rd
Cary, NC 27513
PNC Bank, PRESTON CORNERS BRANCH (0.1 miles)
Full Service Brick and Mortar Office
999 High House Rd
Cary, NC 27513
First National Bank of Pennsylvania, CARY PRESTON (0.1 miles)
Full Service Brick and Mortar Office
1005 High House Rd
Cary, NC 27513
Truist Bank, Preston Corners Branch (0.1 miles)
Full Service Brick and Mortar Office
991 High House Rd
Cary, NC 27513
Pinnacle Bank, CARY PRESTON CORNERS BRANCH (0.1 miles)
Full Service Brick and Mortar Office
4725 Sw Cary Pkwy
Cary, NC 27513

More