First-Citizens Bank & Trust Company, Preston Branch

Name:First-Citizens Bank & Trust Company, Preston Branch
Full Service Brick and Mortar Office
Review:22 client reviews
Location:1000 High House Road
Cary, NC 27513

Wake County
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Phone:919-380-5800
Branch Deposit:$72,972,000
FDIC Cert:#11063
Established:1993-11-22


The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1898-01-01
FDIC Insurance:1934-01-01
Holden By:First Citizens Bancshares, Inc.
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:557, view all, view on map
Website:https://www.firstcitizens.com
Total Assets:$37,566,116,000
Total Deposits:$32,733,532,000
Total Equity Capital:$3,581,631,000
Total Domestic Office Deposits:$32,733,532,000
Net Income:$224,523,000
Quarterly Net Income:$119,506,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:14%
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Client Review

22 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

Stephen Manganaro
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mango16, Jan. 05, 2017

I have had several issues over the last couple of months with this branch.  While they confirm a stop payment will be waived, it still occurs. I have to reconcile my account to validate the charge and seek reimbursement.  A local process is not to confirm the accuracy of a deposit. If there are more than 5 items, they scan the data in several times a day.  They do this for efficiency sake. What business not not validate deposits for accuracy at the time of deposit ? If their is a variance, they do not call the customer the same day to discuss and fix it. A letter is sent stating a variance. They offer no help to figure out the problem. They don't engage customers on issues. It too easy to just send a note. Matt the branch manager and Nikki the operations supervisors were not interested in helping resolve the problem. The hid behind the local process of efficiency. Incredible !!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First-Citizens Bank & Trust Company, Preston Branch at Cary, NC
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Babyshark 2017-10-11 18:32:03
Who is the current operation manager on this branch particularly in preston. Many thanks.

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