PNC Bank, Review

Horrible customer service
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by BlancaS, Dec. 01, 2022

Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her  they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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Friendly and Efficient
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by Jonsnora, Sep. 30, 2022

The asst branch manager was super good at her job. She was  helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Personal Banker/Assistant Manager
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by LN333, Jun. 09, 2021

Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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SO rude and SO unhelpful
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by ka812, Feb. 28, 2021

I walked into the branch approved for a personal loan via online and the first thing the guy asks me is ‘why did you do it online’ explaining it was best option for me and he was rude that it’s not easier. i completed the personal loan the exact way someone previously did it, and they made me mail checks instead of putting it into my account. i then called the corporate team and they told me that i should not have to mail checks myself. this should have been added to my account. the person that previously did it the same way as i did, got this money added to my account. i personally just don’t rely on the US postal service with that amount of money. he was just very rude, not helpful, and i don’t think he had any idea what he was doing - i noticed that by the way he was inputting things on his computer. i will never go to this branch again. horrible experience. now i just have to hope it all goes smoothly. no thanks to this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Somerton Branch at Philadelphia, PA
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AMAZING STAFF GOOD SERVICE NICE EXPERIENCE
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by JUANRIVAS, Jul. 10, 2020

I LOVE MANALAPAN STAFF AND SERVICE. I WILL RECOMMEND ALL MY FAMILY AND FRIENDS TO BANK AT PNC. THANK YOU FOR ALL YOUR GOOD SERVICE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Manalapan Branch at Englishtown, NJ
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Wonderful experience
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by Bettyeber1, Jun. 15, 2020

I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient.  He listened to my request, and completed the transaction with accuracy.  He even went the extra mile to come to my car and confirm that the required checks were processed correctly.  I will definitely work with him again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Customer no service
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by GoingPostal, Dec. 06, 2019

The drive thru is closed, no tellers on the inside.  Wait for someone to become available to assist.  Then find out the person who is supposed to be helping you doesn't have access.  This was a big request $100 in $ coins, and only 1 person can do that.  She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Impressed with staff
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by Sgrimes, Dec. 05, 2019

I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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Fantastic customer service
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by Moodyblew, Nov. 26, 2019

Josie Angelo has been so helpful in helping me in support of my father.  At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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albert sweeney des, pa
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by 789101112, Nov. 18, 2019

Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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PNC Bank, Olney - missing deposit
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by Chettg2007, Oct. 01, 2019

I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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Crooked business
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by Shuffel85, Aug. 12, 2019

I went in to get a loan for the first time in my life.  I was going to purchase a car and wanted to get approved before I went and looked at the car.  The bank representative tells me I need to get a personal loan.  I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be.  She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could.  I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be.  She reaffirms that I am not taking a loan out unless I cash the check.  I even go to the point to ask if I threw the check away would there be any negative consequences and she says no.  I don’t buy the car therefore I don’t use the check.  One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check.  I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan.  The staff was not understanding at all and I felt extremely cheated and taken advantage of.  The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process.  If you expect integrity don’t bother walking through the door.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Hadil
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by Hadil, Jan. 20, 2019

Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..

* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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Compliment
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by Pagoda, Dec. 31, 2018

As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Great bank
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by Mlsh1979, Dec. 15, 2018

Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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Good products and Great customer service
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by LanW, Jul. 13, 2018

Not only does PNC offer good products, but also provides outstanding customer service.

I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate.

Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!!
I highly recommend PNC in Martinsville!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Martinsville Branch at Martinsville, NJ
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ATM is broken more than it is operational
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by WhiteHousePlumber, Jul. 09, 2018

So everyone knows right from the start, this concerns the ATM machine at the Singer Island branch office in Riviera Beach FL. I do not go to the ATM every day but currently, this branch is running a 75-80% failure rate on the ATM in service. I use it more as a convenience and not a cash lifeline and sucks be to you if you need money on a weekend and this machine is on strike, again.
Having to go inside is steps away but the point is this: If you have an ATM, make it working or pull it out and install another. Not rocket surgery here. Staff inside seems so passé about it.
Tip: Call the bank before you go over and inquire if ATM is up and running. PTA more than it is worth.

The star rating system needs to have an N/A star as none of the above pertained to my letter. I gave them all average so I could get off this screen.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Singer Island Branch at West Palm Beach, FL
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PNC Bank Shreve Ohio
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by fixcar1, Jun. 18, 2018

 We have lived in the Shreve area for 40 years,and this bank has been bought and sold three times. PNC has owned this location for several years and one thing that never changed was the small town friendly customer service. Will be sad to see this bank close.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shreve Branch at Shreve, OH
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PNC bank on HUNT RD - Javier Garcia
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by RachelSchweitzer, Jun. 16, 2018

I opened up a new bank account with Javier Garcia recently. (I hope i spelled his name right). I was reluctant to go to a branch and was considering a credit union instead but i went with PNC. Javier was very professional , polite, and was able to answer all of my questions. Came up there today to pick up my new bank card as i lost my old one. He was able to assist me and was professional and courteous as always. Give him a promotion !

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Ash Branch at Cincinnati, OH
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Would not recommend this location
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by Ugottherightperson, Jun. 15, 2018

Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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