PNC Bank, WEBSTER GROVES BRANCH

Dimentia is just laziness
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by rlgowan, Sep. 29, 2023

Inept and so slooooow.  Already have accounts at this bank but needed to open a trust account for my father to sell his house.  He has dimentia and has been living in a memory care unit for a couple years already.  We had a letter from his doctor stating he has dimentia, lives in a memory care unit, and "he has difficulty following one step instructions, knows his name only and has not managed his finances for the last 5 years."  It took three weeks(!) for their legal department and Will Carson (the banker at the Webster branch) to come back and say the doctor's comments weren't enough to show my father is incapacitated.  They said the doctor didn't make it clear that he's incapacitated due to the dimentia even though she stated he's in a memory care unit "secondary to neurocognitive decline".   PNC went so far as to speculate that my father might just be lazy and that's why he's not handling his own finances.  Will Carson stated: "The current statement of “has not managed his finances for the last five years” isn’t dependent to his current health. They see it as (him) just not doing the task."  My father with dimentia is just lazy I guess.  Thankfully, as this process dragged on for weeks, and the closing date was approaching, I walked down the street to Chase bank to start the same process.  They were wonderful.  Using the exact same documents, the whole process took three days.  I just can't believe they asserted that my father is simply being lazy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, WEBSTER GROVES BRANCH at Saint Louis, MO
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