PNC Bank, Review

PNC should be renamed Pass The Buck Bank
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by PassTheBuckBank, Jan. 24, 2013

Getting service at PNC bank - either the Sanford, Florida branch on WP Ball Blvd. or the corporate office - is almost impossible. Everyone tries to do the least amount of work to keep their job. They claim to not have any authority to provide the service I need and transfer me. They gave my personal contact information out to a third party in violation to state and federal privacy statutes. I have been discriminated against on the basis of my religious beliefs (Christian) and disabilities resulting from a hit-and-run collision by law enforcement. When I filed a complaint (one) against the branch with the corporate office, they closed my accounts.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lake Mary - Heathrow Branch at Lake Mary, FL
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THE WORST SERVICE
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by Lancaster, Jan. 22, 2013

I have three accounts with PNC. I went in to withdraw some of MY MONEY one day. I had the mispleasure, to say the least, of dealing with AKI ZIELINSKI. She treated me as though she was donating the money to me. She was IMPOLITE and UNPROFESSIONAL, IGNORANT and CERTAINLY OBTUS. I showed her FOUR forms of IDs including my drivers license, a credit card, a debit card and a payroll check and she still refused to help me. The branch manager was not available; the assistant manager was not available and I ended up having to deal with that ignorant unprofessional lady who has no idea how to service a customer.
Eventually, after almost 20 minutes I was so frustrated and disgruntled that I went to another branch where in few short minutes I was in and out.
PLEASE DO YOURSELF A FAVOR AND BANK SOMEWHERE ELSE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stone Mill Plaza Branch at Lancaster, PA
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Dr. Jacqualyn Green
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by DrJay, Jan. 18, 2013

I have had nothing but wonderful service each time I have gone to the Allisonville branch of PNC.  The service has been so good, in fact, that even when I am closer to another branch- I drive a little further to go the the Allisonville branch because of the personal service and efficiency. I have never had to wait long and the banking tasks are always correctly performed.  I am sorry to hear that this branch is closing because they truly provide excellent customer service. Thank you Allisonville branch!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Allisonville Road Branch at Indianapolis, IN
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mis
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by misinformedover, Jan. 17, 2013

PNC has incompetent people who presently work in their branches as well as in their Indiana Harbor Branch retail escaltion division.
Each time I call i receive nothing. No one ever knows anything. I have banked with Chase, Wamu, BOA but I guess this is why they are not an accredited business with the BBB

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Indiana Harbor Branch at East Chicago, IN
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Love this bank
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by Nikki1988, Jan. 16, 2013

I have been with this bank for right around a year and a half and I have nothing bad to say about them. The staff is very kind and are very helpful. For an example I was having a problem with people taking money out of my account without approval and they helped me get my money back. I will definitely be using this bank for a long time.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Laketon Avenue Branch at Muskegon, MI
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Stole my money
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by unhappycamper1, Jan. 10, 2013

I deposited a personal check on Thursday and that money was made available to me by Saturday. I started using my money that day and all weekend up until Tuesday. Much to my surprise they put a hold on my account when I tried to withdraw some of my money. They said that "loss prevention" flagged it. I asked why they would make the funds available Saturday, deduct the funds from the other party's account, then not "hold" my account until Tuesday. They gave me a manufactured answer and told me my funds won't be available again until the following Saturday so they can make sure the check is valid. I told them my business partner who wrote the check is a millionaire and it should onlt take a simple phone call to verify the funds. They said thats not how "their" policy works. So my next question was, then how can you know the funds will be available on Saturday? Obviously, this stumped them and they said they don't know. All in all, 5k is missing from my partners account, and I dont have it either. They took the money from his account, made it available to me, then took it away. I'm very displeased and frustrated.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, East College Branch at Normal, IL
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Best Bank I have ever been a part of
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by dkrock1127, Jan. 09, 2013

The staff at this location is so nice, and so helpful. With the holidays making budgets a little tight, I knew I may overdraft. But I tried to deposit cash in my account before I got hit with a $36dollar fee. Any way sure enough I struck out. But I called and told them the reason and they noticed that I tried to solve it before it happened. And they reversed the fee... Best bank ever, you never see this type of kindness from banks anymore. But PNC is above all others... THANKS

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Richmond Road Branch at Lexington, KY
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Great Serice
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by Marshall416osu, Jan. 05, 2013

Work with Greg, he did a great job getting my wife and I set up with a joint acct. He stayed past the noon closing time to make sure we fully understood and answered all of our questions. He was very friendly and did a great job explaining all details. Plus their new virtual account sounds like it will be pretty neat. Def use this bank and ask for Greg A!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Grandview Branch at Columbus, OH
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Broken promises
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by Brevardmom, Jan. 03, 2013

Don't open an account thinking that you are going to get the $150 incentive. This is just a scam and they never plan on depositing the money. At first they said the "code" didn't get input properly and it would be fixed and then they said it was passed the promotion time so they couldn't rectify it.  Customer service is rude and unprofessional.  I don't trust my money with this bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, The Avenue @ Viera Branch at Melbourne, FL
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PNC Bank 57W - God Awful - Stay Away
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by FMinusToWashtnPNC, Jan. 02, 2013

Left PNC after experiencing this branch as slow, slow, slow and not one employee seems to care.  Not very upbeat people.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
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RW1122
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by RW1122, Dec. 31, 2012

First of all, going to the bank should not be a stressful situation as it always was for me when I had my account with PNC.  I travel quite a bit around the Pittsburgh area and have gone to many PNC locations.  It starts from the top.  PNC only caters to people that have a large amount of money in their bank.  Everybody else gets ripped-off with their excessive fees (they've even been fined and have been forced to refund their illegal fees).  I used to have what was called a "free checking account".  Well to me, free means free.  They would regularly take out a "maintenance fee" of $75.00, without any advance notice, which would regularly put my account in the negative.  Then I would have to argue with them to refund these illegal maintenance fees plus the NSF fees, as a result of them taking money from my account illegaly.  The last time it happened, I told them to leave their sticky paws off my money.  Well, it happened again and I closed my account a year ago.  I opened a new account with another bank, and have not one time had any problems that I repeatedly experienced with this rip-off PNC bank.  I would never do any type of business with them again.  PNC to me stands for Pigs 'N Crooks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Natrona Heights Branch at Natrona Heights, PA
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Bank Hours
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by jzjz, Dec. 26, 2012

The bank hours on the internet have not been the same as your actual bank hours for months.  I stopped by on a Saturday and you were not open.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrison City Branch at Jeannette, PA
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Decent bank, I suppose
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by kyuss, Dec. 17, 2012

As a basic checking account customer, I don't do a lot of banking and I don't have much to complain about.  So I'm pretty pleased with PNC in that respect.  I do, however, have one complaint.  Once I cashed a check at an ATM and it erroneously withdrew the money from MY account, rather than from my dad's, like it was denoted on the check.  Since I got the cash, I didn't suspect there was a problem, until my dad informed me the charge wasn't on his statement.  I checked my bank account, which I rarely do because I don't use it very often, and I was overdrawn like $300.  I called customer support and the lady told me the ATM malfunctioned, but she couldn't waive the fees.  So I would up spending $300 of my own money to compensate for their malfunctioning equipment.  I don't think that this is acceptable AT ALL.  Also, the lady was a total ditz and asked me "Who is H.G. Truman?"  H.G. Truman is the road that the ATM was located on.  Oh. My god.  A decent bank, but God forbid their equipment malfunctions because you're gonna pay for it.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Solomons Branch at Solomons, MD
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They say the empathize....but...
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by boondocksaint76, Dec. 13, 2012

I just had two instances in two hours. One at the branch and one on the phone with a manager in regards to overdraft fees. I have to problem if I overdraft, but the last two instances I was not notified until the following day by email and I have one of the balance notifications on my account. I immediately put money in the morning of the bank to prove it, keep my receipts and email notices. I walked in with all information and was basically told it was my fault for not being responsible for my account. Sorry, but I don't check my account everyday with my smart phone surgically attached to my hip like some people. What is the point of having online access and notifications if it is after the fact the following business day and have to put cash in as opposed to transferring money online. Sorry but not all of us our capable of that and still have to do it the old fashioned way. No wonder some of these banks are being sued for these outlandishly high fees and what I consider a bit fraudulent too. Bye bye PNC...Merry X-mas.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, St. Clair Banking Center Branch at Pittsburgh, PA
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Horrible Customer Service :(
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by burton12, Dec. 10, 2012

Went in today to put some money in my checking account. The young women who helped me made me feel so dumb! She was rude and not welcoming. She acted as though I should have known everything about the banking system and talked down to me. I went a little bit ago and it was the same type of customer service but different girl! Find new employees!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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Typical Big Bank - Lip service but no action for individual
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by Rogerb, Dec. 10, 2012

They are a "chase your balance" bank. They are a typical big bank that cares nothing about the individual. I have been banking with them and/or NCB for over 40 years. Before the economic downturn I had a credit card with a $10k balance. As I have paid it down they follow right behind me dropping the available balance. It always looks like I am maxed out. This crushes my credit score. I spoke to a representative and their basic response..............tough crap.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lincoln Village Branch at Columbus, OH
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knowledgeable and friendly staff
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by 25crumbbb, Dec. 09, 2012

Was with RBC prior to their merger to PNC and although a bit chaotic during the transition, this bank has been quite good.  The staff is friendly and eager to help, the tellers remember your name and seem happy to be there (although there has been a lot of turnover lately), and the banker that's been there for a while always makes time for me, gives me excellent advice, and is the nicest guy you could work with.  

The turnover gets a little annoying but my favorite people still remain.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cameron Village Branch at Raleigh, NC
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Conterfeit Money Issue
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by dontlie, Dec. 07, 2012

My comment to the conterfeit issue posted previously.  Why did you get money from PNC bank,and then go across the parking lot to 5/3 to get smaller bills?  Was that so you could swap out the real money with your own conterfeit money?  There are policies in place to protect customers, and banks, from thieves. Maybe you really did get a conterfeit bill, or maybe you fall under the latter of this comment.  This bank is wonderful, and the employees are great. Since they have gotten a new Branch Manager, the air in building seems lighter.  Before you could have cut the tension in the air with a knife!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Discrimination
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by rose0348, Dec. 07, 2012

My family is with PNC bank (not for long) , about every friday we go there to deposit checks. My family is treated so poorly, my son 17 and daughter 19 have both came home complaining. They have told me stories about how they get funny looks from the tellers, how unfriendly the tellers are and how my son and daughter are treated as if they are not even there ... POOR CUSTOMER SERVICE ! PNC bank has been posting opening positions for a teller from about aug.2012-now , my daughter has applied numerous amounts of times and yet they keep dening her application. I honestly think that this is a race issue. PNC bank .. this is not fair at all , and your service sucks !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Havre De Grace Branch at Havre De Grace, MD
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Employee's need more training
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by Ro4191, Dec. 06, 2012

I have two things....both are negative. The first being, PNC Mortgage is AWFUL. My husband and I recently applied for and eventually did receive, a mortgage through PNC. It was an absolute NIGHTMARE working with our loan officer. He was completely inept. He would ask us for current paystubs for companies my husband has not worked for for several years, send us emails that were meant for other clients, give us inaccurate information regarding the loan and when it would close, put wrong information regarding our address and employment histories, which then had to later be corrected. It was just ridiculous. Now granted, the loan did eventually close, and it closed on time. However, we were nervous the entire process, because of the loan officers inability to provide factual information, and his incompetency. I was constantly calling to check in with him to make sure he was doing his job, which I should not have had to do. Our home insurance agent said they had not dealt with someone so incompetent regarding a new home purchase before. Additionally, the real estate agent told us after the sale went through that she was glad, because they have had PNC mortgages before that were nightmares, just like ours turned out to be. It was just horrendous and so stressful. Secondly....the other day I used my PNC check card at Home Depot, and it was declined because our zip code was not updated in the system yet due to our recent move. There was money in the account. I called to see why it was declined, and the representative told me it had debited the money TWICE from my account, and there was nothing they could do. However, I had no receipt to show that debit, and it was declined in the store. I had to use a different card to make my purchase. I was basically told I was out of luck by the representative on the phone. Come to find out, the money that was debited twice had a hold on it, but was released back to me with no issues 24 hours later by Home Depot. That has happened before with some of my other cards, and the credit card companies were able to tell me about the hold immediately and assure me that the funds would be released. This representative apparently knew nothing about that. PNC clearly needs to either hire people who actually have knowledge to do their jobs, or provide their employees with better training. After all of these debacles, we are seriously considering taking our business to 5/3 instead. I am sad about that, because when I started banking with them under National City, I never had a problem. Take my advice and give your business to another bank, that invests more in their employees.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Center Ridge Branch at Rocky River, OH
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