PNC Bank, Review
PNC Bank, Review
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Don't go to Branch for Credit Card offers
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by NewCastleFooled, Mar. 28, 2013
We made the foolish decision to go to the branch office to be sure the credit card offer was correct. The branch manager, let's call him "Dan", tried 3x to enter the offer, and still couldn't get it right. He said he'd "take care of it", but three weeks later, with plenty of time on the phone with even more PNC incompetent fools, and it still isn't completely resolved.
By the way, I was told I cannot call PNC Bank Employees "Incompetent fools"....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Neshannock Branch at New Castle, PA
8 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NewCastleFooled, Mar. 28, 2013
We made the foolish decision to go to the branch office to be sure the credit card offer was correct. The branch manager, let's call him "Dan", tried 3x to enter the offer, and still couldn't get it right. He said he'd "take care of it", but three weeks later, with plenty of time on the phone with even more PNC incompetent fools, and it still isn't completely resolved.
By the way, I was told I cannot call PNC Bank Employees "Incompetent fools"....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Neshannock Branch at New Castle, PA
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Just the most recent frustrating experience
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by AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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FRIENDLY PERSONALIZED BANKING A+++++++++++
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by CARMENDELIAROSE, Mar. 23, 2013
EVERYONE IS FRIENDLY AND COMPETANT.I WAS A WACHOVIA CUSTOMER FOR A LONG TIME AND WAS A VICTIM OF FRAUD WITH WACHOVIA.NOT SO WITH PNC THEY IMMEDIATELY CALL FOR ANY SUSPICIOUS ACTIVITY.I DONOT HAVE ALOT OF MONEY HOWEVER I AM ALWAYS TREATED LIKE A VALUED CUTOMER . AS IF I HAD A MILLIONS DOLLARS IN MY ACCOUNTS.I AM ALWAYS GREETED WITH A SMILE AND BY NAME! WOW ! THATS PERSONALIZED.TELLER ASSITANT BANK MANAGERS AND MANAGER ARE ALWAYS ENGAGING.STAFF ALWAYS GO THE EXTRA STEP FOR THE CUSTOMER.IF I HAVE A QUESTION AND THEY DONOT KNOW THE ANSWER.IT IS RESEARCHED AND THEY CALL ME IN A TIMELY MANNER. THEY TAKE TIME TO EXPLAIN AND SHOW YOU THINGS. I WOULD HIGH RECOMMEND THIS BANK TO ANYONE
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fruitville Road Branch at Sarasota, FL
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CARMENDELIAROSE, Mar. 23, 2013
EVERYONE IS FRIENDLY AND COMPETANT.I WAS A WACHOVIA CUSTOMER FOR A LONG TIME AND WAS A VICTIM OF FRAUD WITH WACHOVIA.NOT SO WITH PNC THEY IMMEDIATELY CALL FOR ANY SUSPICIOUS ACTIVITY.I DONOT HAVE ALOT OF MONEY HOWEVER I AM ALWAYS TREATED LIKE A VALUED CUTOMER . AS IF I HAD A MILLIONS DOLLARS IN MY ACCOUNTS.I AM ALWAYS GREETED WITH A SMILE AND BY NAME! WOW ! THATS PERSONALIZED.TELLER ASSITANT BANK MANAGERS AND MANAGER ARE ALWAYS ENGAGING.STAFF ALWAYS GO THE EXTRA STEP FOR THE CUSTOMER.IF I HAVE A QUESTION AND THEY DONOT KNOW THE ANSWER.IT IS RESEARCHED AND THEY CALL ME IN A TIMELY MANNER. THEY TAKE TIME TO EXPLAIN AND SHOW YOU THINGS. I WOULD HIGH RECOMMEND THIS BANK TO ANYONE
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fruitville Road Branch at Sarasota, FL
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One of the worst banks ever
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by Nlaub, Mar. 21, 2013
My father sends me certified checks from down state so they will clear immediately apparently my bank does not understand what a certified check is. The teller for one questioned me about the check asking where I got it from and when I brought up the fact that I had been questioned the teller looked at me an said " well it looks fake" with a very rude tone. All the tellers are incompetent. They gossip, and frequently have to ask questions about a simple deposit. My mother had been at pnc for many many years and over the past year or so has also had many problems. Never go to this bank.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on PNC Bank, Petoskey Branch at Petoskey, MI
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby Nlaub, Mar. 21, 2013
My father sends me certified checks from down state so they will clear immediately apparently my bank does not understand what a certified check is. The teller for one questioned me about the check asking where I got it from and when I brought up the fact that I had been questioned the teller looked at me an said " well it looks fake" with a very rude tone. All the tellers are incompetent. They gossip, and frequently have to ask questions about a simple deposit. My mother had been at pnc for many many years and over the past year or so has also had many problems. Never go to this bank.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on PNC Bank, Petoskey Branch at Petoskey, MI
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by thinkabit 2013-08-15 14:47:51
The only thing that works as cash is cash. A bank has no way of verifying another bank's cashier's/certitified checks so just because a check says certified does not minimize the risk to the bank. It COULD still be fake...so deposit it and wait the 1 day (wow! that's a long time guys) that it takes for the thing to clear and stop whining about. My Goodness! You people are living in the same century as me. Fraud and ID theft are out of control and you give teller such a hard time. "I don't want to show ID! I been here 40 years!" PEOPLE STOP BEING SO RIDICULOUS!!! I haven't been alive 40 years. We don't know each other and your asking me for money and information. It's on you to prove that you are who you say you are. Stop being so uptight about it. The bank is not a burger joint and there are going to be time when you CANNOT have you way. Banks have rules in regulations in place not only to protect you, but more importantly to protect THEMSELVES!!! That's right! The teller is not only covering your behind, she's covering her own because believe it or not, she does NOT want to get fired because she was NEGLIGENT in her duties and someone's account became compromised as a result.
People, get over yourselves and let people do their jobs. Times are different than they were 40 years ago and y'all are going to have to get with it.
People, get over yourselves and let people do their jobs. Times are different than they were 40 years ago and y'all are going to have to get with it.
poor trained bank teller not a good experience!!!!
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by cdmej, Mar. 18, 2013
i been having a lot of issues with this bank lately, i been for about 5 yrs with them and was the worse experience i ever had i will considerate to switch and try another bank cause as a customer they dont meet mine needs and expectations,bank tellers needs more training and how to help and treat customer properly. people is not well trained thats what i think!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warsaw Branch at Warsaw, IN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cdmej, Mar. 18, 2013
i been having a lot of issues with this bank lately, i been for about 5 yrs with them and was the worse experience i ever had i will considerate to switch and try another bank cause as a customer they dont meet mine needs and expectations,bank tellers needs more training and how to help and treat customer properly. people is not well trained thats what i think!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warsaw Branch at Warsaw, IN
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Wrong account
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by sentinel, Mar. 14, 2013
One of the worst banking experiences that I've ever had. The manager named 'Nancy' asked for my online username pertaining to my online banking login though I have already given them my driver license and debit card. It took them 20 minutes just to make a simple transaction. Even then, they withdrew cash from the wrong account. It seems that the hiring standard of the workers here was not that high. I am not sure about quality of service at other PNC branches but please do yourself a favor and definitely stay away from this branch at Kingstowne (Alexandria, VA)!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
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Overall Rating Office Environment & Staff Waiting Timeby sentinel, Mar. 14, 2013
One of the worst banking experiences that I've ever had. The manager named 'Nancy' asked for my online username pertaining to my online banking login though I have already given them my driver license and debit card. It took them 20 minutes just to make a simple transaction. Even then, they withdrew cash from the wrong account. It seems that the hiring standard of the workers here was not that high. I am not sure about quality of service at other PNC branches but please do yourself a favor and definitely stay away from this branch at Kingstowne (Alexandria, VA)!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
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Appreciate the personal attention to customers
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by tas8, Mar. 12, 2013
Since moving to New Jersey a year ago and need a local bank, PNC has been the friend around the corner, with a can do eager to please atmosphere. Thanks!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lacey Township at Forked River, NJ
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Overall Ratingby tas8, Mar. 12, 2013
Since moving to New Jersey a year ago and need a local bank, PNC has been the friend around the corner, with a can do eager to please atmosphere. Thanks!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lacey Township at Forked River, NJ
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LOST ATM DEPOSIT
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by mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mckstpat, Mar. 12, 2013
I Deposited $340 ($305 in cash and a $35 Costco rebate check for my Keurig machine) on 12/17/12 into the ATM that is attached to the bank. About a week later I noticed that the deposit never posted to my account! No deposit, no withdrawl, it’s like I never made the deposit! I called the bank and they were of no help! They told me to call customer service. I spoke with customer service and they were as lost as the representatives in the location! They told me that they would open up a case for me. In the mean time I would not receive any of my money until a max of 10 business days! How can a bank not make at least the cash portion available for 10 business days!! On 1-4-13 the provided me with a conditional credit of 340 pending their investigation. On 2-15-13 they decided to reverse my provisional credit and only provide me with 305 dollars. After speaking with customer service they said that I need to contact the person that issued me the check because they lost the original envelope!! The only problem with this is that the check that I deposited was a rebate check. How can a bank say that they lost an envelope from an on-site ATM deposit (the ATM is connected to the bank) and then ask me to fix their problem? I normally would have no problem helping out because everyone makes mistakes but there is no way that I am going to be able to get a voided copy of a rebate check. The people at customer service are just not able to understand that and help me out. I called back and tried to explain the situation to them again and all I received was a provisional credit for $35 once they complete their investigation again!! I am a long time customer of over 10 years and they can't even spare me my time and hassle of this entire situation??!! I am very disappointed with this bank and will be banking elsewhere if this issue is not resolved this time around. I will provide an updated review once this process is complete.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodridge Branch at Woodridge, IL
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mr
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by clutch, Mar. 10, 2013
Worst banking experience ever. Starting with the bank Manager!!!! Stay away from PNC and especially this branch!! Consumer beware!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Downtown Branch at Pensacola, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby clutch, Mar. 10, 2013
Worst banking experience ever. Starting with the bank Manager!!!! Stay away from PNC and especially this branch!! Consumer beware!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Downtown Branch at Pensacola, FL
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The Worst EVER
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by jeffisok, Mar. 10, 2013
This bank is full of a bunch of Incompetent people who only want to steal your money. Stay far far away from this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, South Orlando Branch at Orlando, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jeffisok, Mar. 10, 2013
This bank is full of a bunch of Incompetent people who only want to steal your money. Stay far far away from this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, South Orlando Branch at Orlando, FL
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NEVER USE THIS PNC BRANCH!!!
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by Diceman10000, Mar. 08, 2013
I switched from Chase two years ago and made a. BIG mistake. This bank and particular branch "Nickel and Dimed" me from the start and charged fees upon fees which, even when they were PNC's fault would not be taken off of my account. Iam switching back to Chase after three days of calling to try and speak with the manager to reverse a charge and my the store manager NEVER calling back but, instead, telling his Cronies to not cancel the charges. I would HIGHLY recommend that no one ever use PNC (especially the Mt. Prospect branch).
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mt Prospect Branch at Mount Prospect, IL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Diceman10000, Mar. 08, 2013
I switched from Chase two years ago and made a. BIG mistake. This bank and particular branch "Nickel and Dimed" me from the start and charged fees upon fees which, even when they were PNC's fault would not be taken off of my account. Iam switching back to Chase after three days of calling to try and speak with the manager to reverse a charge and my the store manager NEVER calling back but, instead, telling his Cronies to not cancel the charges. I would HIGHLY recommend that no one ever use PNC (especially the Mt. Prospect branch).
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mt Prospect Branch at Mount Prospect, IL
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PN See You Later- What the Frack?
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by BennyMatt, Mar. 03, 2013
My local bank lost its identity from multiple ownership transitions, and such, the employees' lost their accountability needed to sustain good customer service. Done with this bank forever. As a result, I closed my personal accounts, business account, and refinanced mortgage with other bank, due to displeasure(s). At least I could do this, but certainly feel sorry for those whom are trapped with these greed driven bank. I will always warn all that I know to stay away from PNC. Please heed to this warning. Thanks.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Vero Beach Branch at Vero Beach, FL
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BennyMatt, Mar. 03, 2013
My local bank lost its identity from multiple ownership transitions, and such, the employees' lost their accountability needed to sustain good customer service. Done with this bank forever. As a result, I closed my personal accounts, business account, and refinanced mortgage with other bank, due to displeasure(s). At least I could do this, but certainly feel sorry for those whom are trapped with these greed driven bank. I will always warn all that I know to stay away from PNC. Please heed to this warning. Thanks.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Vero Beach Branch at Vero Beach, FL
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Not to be trusted
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by BankingProfessional, Feb. 26, 2013
PNC Bank gave my personal account and contact information to a third party inviolation of state and federal privacy statutes. When I filed a formal complaint to the corporate legal counsel, they closed my accounts without giving me all my money back.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Sanford-Rinehart Road Branch at Sanford, FL
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BankingProfessional, Feb. 26, 2013
PNC Bank gave my personal account and contact information to a third party inviolation of state and federal privacy statutes. When I filed a formal complaint to the corporate legal counsel, they closed my accounts without giving me all my money back.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Sanford-Rinehart Road Branch at Sanford, FL
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Fake Scores
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by FMinusToWashtnPNC, Feb. 21, 2013
I am certain that any positive reviews of PNC Bank have been submitted by PNC Bank employees, relatives of employees, or friends of employees.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FMinusToWashtnPNC, Feb. 21, 2013
I am certain that any positive reviews of PNC Bank have been submitted by PNC Bank employees, relatives of employees, or friends of employees.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
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Best Customer Service
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by keita, Feb. 21, 2013
I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. I Will be a PNC customer for life!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roosevelt And Homan Branch at Chicago, IL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby keita, Feb. 21, 2013
I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. I Will be a PNC customer for life!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Roosevelt And Homan Branch at Chicago, IL
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Very Poor Customer Service
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by formerPNCemployee, Feb. 21, 2013
Yes, I agree, as a former employee, I discovered that they do NOT put customer service first (which is the reason I left) All they want is new accounts ... PERIOD ! Once they acquire a new account/customer, they move on to acquiring the next Employees get revenue credits for each account a new customer opens and there are account quotas that must be met each month So if you are looking for a bank with good customer service, LOOK ELSEWHERE
* this review was made on PNC Bank, Flemington @ Stop & Shop Branch at Flemington, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby formerPNCemployee, Feb. 21, 2013
Yes, I agree, as a former employee, I discovered that they do NOT put customer service first (which is the reason I left) All they want is new accounts ... PERIOD ! Once they acquire a new account/customer, they move on to acquiring the next Employees get revenue credits for each account a new customer opens and there are account quotas that must be met each month So if you are looking for a bank with good customer service, LOOK ELSEWHERE
* this review was made on PNC Bank, Flemington @ Stop & Shop Branch at Flemington, NJ
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Lousy
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by Turbo997, Feb. 08, 2013
They claim t be all about customer service but when it comes time t act, forget it! They can't even call you back!
I would not recommend!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ocean Pines Branch at Berlin, MD
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Turbo997, Feb. 08, 2013
They claim t be all about customer service but when it comes time t act, forget it! They can't even call you back!
I would not recommend!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ocean Pines Branch at Berlin, MD
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Smal business fiasco
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by JADurham, Feb. 01, 2013
I had a small business account. It took them 2 weeks to add a DBA and would not do it without a notarized operating agreement. In MD an LLC is not even required to have one. I closed the account, so I thought. The manager never replies to emails or hardly ever calls you back. I got charged a service fee. I called them and told them to close it and reverse it. "We cant close the account with a pending charge." LOL. Its THEIR charge for not closing the account. What is wrong with this place?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Pasadena Branch at Pasadena, MD
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JADurham, Feb. 01, 2013
I had a small business account. It took them 2 weeks to add a DBA and would not do it without a notarized operating agreement. In MD an LLC is not even required to have one. I closed the account, so I thought. The manager never replies to emails or hardly ever calls you back. I got charged a service fee. I called them and told them to close it and reverse it. "We cant close the account with a pending charge." LOL. Its THEIR charge for not closing the account. What is wrong with this place?
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Pasadena Branch at Pasadena, MD
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Your phone numbers are wrong
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by heldmark, Jan. 30, 2013
Get your web master to correct the phone numbers listed for branches because when you call the number for Brownsboro Crossing you get the University of Louisville Branch. Then they give you a number that turns out to be a fax machine. Sounds like where I want to keep my money? Then I go to the trouble of filling out this comment form only to find out it is a marketing ploy. Really?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Old Brownsboro Crossing Branch at Louisville, KY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby heldmark, Jan. 30, 2013
Get your web master to correct the phone numbers listed for branches because when you call the number for Brownsboro Crossing you get the University of Louisville Branch. Then they give you a number that turns out to be a fax machine. Sounds like where I want to keep my money? Then I go to the trouble of filling out this comment form only to find out it is a marketing ploy. Really?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Old Brownsboro Crossing Branch at Louisville, KY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Can I close an account???
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by msciullo0, Jan. 28, 2013
After closing my business, I went to this bank to close my business account. This was accomplished without much issue. However, in the ensuring months, I have found that electronic withdrawals fro other sources continued to tap into my closed account with a zero balance. I have been informed that the account can re-open any time some one tries to withdraw money from it and this is PNC's policy. So in effect, you can't close an account and if some one tries to go into it no matter how far in the future it will generate overdraft charges. I have dealt with this issue many times over the past months and have reached my limit. The mindless approach PNC takes to it's customers is beyond absurd and I will not address this issue again.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on PNC Bank, Oakmont Branch at Oakmont, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby msciullo0, Jan. 28, 2013
After closing my business, I went to this bank to close my business account. This was accomplished without much issue. However, in the ensuring months, I have found that electronic withdrawals fro other sources continued to tap into my closed account with a zero balance. I have been informed that the account can re-open any time some one tries to withdraw money from it and this is PNC's policy. So in effect, you can't close an account and if some one tries to go into it no matter how far in the future it will generate overdraft charges. I have dealt with this issue many times over the past months and have reached my limit. The mindless approach PNC takes to it's customers is beyond absurd and I will not address this issue again.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on PNC Bank, Oakmont Branch at Oakmont, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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