PNC Bank, Review

Francesca
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by Francesca, Jun. 12, 2013

Wood brook branch on Charles Street in Baltimore is a wonderful
Bank. I moved our accounts over. The managers, tellers and even the customers are great. Best service!  


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodbrook Branch at Baltimore, MD
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The worce bank
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by skyride, Jun. 07, 2013

They lost a check of mine. The are terrible to deal with. After this I'm seriously thinking of leaving this bank.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Ephraim Branch at Mount Ephraim, NJ
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Rude manager
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by princess52, Jun. 05, 2013

The manager at PNC Stoney brook branch was so rude and nasty. I have been a customer for 34 years
 I am going to Republic.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stony Brook Branch at Louisville, KY
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Rude manager
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by princess52, Jun. 05, 2013

The manager at PNC Stoney brook branch was so rude and nasty. I have been a customer for 34 years
 I am going to Republic.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stony Brook Branch at Louisville, KY
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Worst Bank EVER... Starts at CEO level in Pittsburg.. Stay far away.
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by peoplematter, Jun. 05, 2013

I had a large $4,000,000 business loan on my marina. Plus two smaller mortgages on two rental units in Baltimore City.  PNC inherited these loans as I originated them with Mercantile Bank.   The marina and the rental units were, and have always been profitable.  They have always cash flowed.  I never missed a payment.    Word from up high said 'get out of real estate investments in maryland'.    A war room was established and PNC combed through all the documents.   My marina loan had a covenant that required me to personally maintain $1,000,000 in a bank account.   I fell below the $1,000,000.   The foreclosed on all the properties, charged me hundreds of thousands in loan modification and forbearance fees.   I was forced to sell profitable properties at the worst time in the history of the market.  DON'T THINK THIS BANK WILL BE THERE FOR YOU IN ANY WAY SHAPE OR FORM!  BUILD YOUR BANKING RELATIONSHIP SOMEWHERE ELSE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hopkins Branch at Baltimore, MD
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Ballwin Branch
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by thankfulcustomer, May. 31, 2013

I moved my accounts to this bank about 3 years ago and have never been more pleased!  In that time frame I also purchased a home and what an easy, enjoyable journey, they made that event for me.  The Ballwin branch is great!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ballwin Branch at Ballwin, MO
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Managers, not tellers make this bank the best bank I have banked with in a long time !!!
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by bunjareh, May. 30, 2013

For a regional bank, I am amazed at the efficiency and quality of service I have received over the years from this bank. I have International business interests and hence my banking needs aren't necessarily run of the mill and most of my transactions are shall I saw complicated. The managers , Olga in particular has been outstanding and has always gone above and beyond to work things out for me.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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Excellent service
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by jhelms, May. 25, 2013

I love my PNC (Rossville, PA). Everyone greets me by name. They take time to talk to me, learn about my interests etc. When I have a question they do whatever it takes to answer it. The interest rate is awful, but that's true at all banks. I am pleased with my free business checking. I have never had any fees attached to it, like other reviews mention. The atmosphere inside the bank is friendly and family like.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Rossville Plaza Branch at Wellsville, PA
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Unreal!
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by Sandy1001, May. 24, 2013

Bank manager at the PNC Bank in Canonsburg, PA is RUDE, ARROGANT, and NASTY! I attempted to use the ATM, and he came out SCREAMING at me that I was holding up balancing the machine. Who in the world does this???? I think someone needs a drug test!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Canonsburg Branch at Canonsburg, PA
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Rude Manager
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by bvincent914, May. 16, 2013

Branch Manager was rude and arrogant.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, New Haven Avenue Branch at Melbourne, FL
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Worst Bank Service Ever!
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by DoctorKhan, May. 14, 2013

PNC  Dr. Phillips in Orlando, you’d think this location would be prestigious offering quality customer service and products. But WRONG….Worst BANK EVER!
I thought I was the only customer that is experiencing such horrible service. Sheryl, Jasmine and Dotti are the worst in customer service. Their service is rude, unprofessional, they know little about PNC products.  I’m a medical doctor with two branch location one in DP and the other in Clermont, and I had both my personal and business account with this branch and it was the worst service ever.
Do not use this PNC especially this branch unless you want rude and unprofessional service from the tellers and managers.  


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Dr. Phillips Branch at Orlando, FL
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Greenwood Corner Branch
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by rainabow, May. 11, 2013

This Branch is very inviting and the tellers and staff are so so nice !!  I have nothing but good things to say and wouldn't bank anywhere else !!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenwood Central at Greenwood, IN
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Poor customer service
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by NoPNC, May. 07, 2013

Oh, just put me out of my misery.  Attempted a small transaction at this bank - open an account for a child away at school  The bankers got everything wrong.  When I complained, they told me to go elsewhere, closed the account.

I can accept errors. Mistakes are understandable.  Lying is not.

But for the fact that they had a branch near my child's school, I would have avoided them.  Am going to a credit union.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Exton Branch at Exton, PA
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Unprofessional tellers
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by mtester1, May. 06, 2013

Left work early tonight to go to this PNC branch to deposit a check into my business account. I pulled in to the drive through lane at 5:56. The drive-through closes at 6PM so even though I was cutting it close, I was on time. The sign said OPEN in bright green letters.

 I was 3 or 4 cars away from it being my turn. At 6pm on the nose, the Open sign changed to Close. But I was there for 4 minutes already so I paid no mind. I'm now second in line and there are ZERO cars behind me. The teller in the drive through who was not servicing other customers waved me down, at first I thought she wanted me to pull up to her window so they could cut out a minute or too sooner. Boy was I wrong. As I pulled out of line and up to her, she points to the ATM machine telling me to make my transaction on there. I pulled back to the ATM like a bumbling idiot not knowing where to begin. I didn't have my PNC card on me so I went right back in line where I was, behind the same car.

So now it's my turn in line. The man behind the counter took his dear old time to acknowledge me and when he did he said they were closed and I need to use the ATM. Even though I was there before 6PM that didn't seem to matter to him. I even asked him to look at the camera clock, I was there on time. He said "our clocks probably are not set the same. " I can't make this stuff up, that was his response. Keep in mind, there is no one else behind me in line and I was there before closing time.

Again, he tells me I have to use the ATM and I tell him I cannot as I do not have my card with me and I shouldn't have to use the ATM as I was there before 6. He told "I'm trying to give you an option here" I told him that option blows because he took my options away. As he barely made eye contact with such a matter of fact attitude, this guy was not going to budge. What was he trying to prove? It's not like he had to set a precedence in front of an already long line..it was just me!

At that point I lost my cool...rightfully so as far as I'm concerned.

I've worked in a service industry, I understand no one like the guys that comes in at the last minute, but you still need to serve them. There is no reason to turn away 1 customer who played by the rules and got there on time. If was inside the bank, they wouldn't of kicked me out...why is it acceptable to do it to someone in the drive through line.

Both tellers were rude and just wanted to pack it up and go home. I wanted to go home too...but I wasted my time in that line.

Bottom line..Eatontown PNC Bank service sucks. These 2 tellers ruined it for all of the other employees there and that's a shame. I've never had an experience like this at any other PNC branch. Although it was minor, it was completely  unacceptable and not the way customers should be treated.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Eatontown Branch at Eatontown, NJ
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Helpful--the best choice
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by seebee, Apr. 26, 2013

This bank was the best choice for me. There are two locations in our small town which both have friendly and helpful staff. The business-related staff is informative, professional, and goes above and beyond to help with setting up merchant services. The online banking is clear, easy to use, and accessible from pc and apps. I have two banks, and I much prefer this one for service, rates, and professionalism.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Greencastle Branch at Greencastle, IN
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Still bank with them in VA after moving to MO
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by EmiLiz, Apr. 24, 2013

I have had checking accounts at 4 different banks and have been most impressed with this one. I love the "virtual wallet" where I can have my checking account funds split across three different accounts - we use it to set aside money for specific things we want to buy, and also it ensures we never get an overdraft charge, ever! The customer service at this bank is amazing. They treat you like you are a celebrity. We moved to MO and still bank with PNC. We are able to deposit checks via our smartphones and get cash from any ATM for free (fees are reimbursed). I can't say enough about how wonderful this branch is.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bristow Branch at Bristow, VA
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THE WORST PNC BANK EVER!!!!
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by SWTQT, Apr. 22, 2013

Don't give this branch your time, go to any other PNC location. I've never encountered such an unprofessional, rude, incompetent staff and manager. The wait time was also unbelievable because the staff wanted to discuss their own personal issues instead of caring for customers. the manager actually stepped over the line by looking up my number, calling me, being extremely rude and unprofessional and then desperately trying to solicit business that I did not want nor need from them. My family and I will be sure to never use this tiny branch again. PNC Corporate should look into all their customers complaints and close this branch.

* this review was made on PNC Bank, Spotswood Branch at Spotswood, NJ
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WORST CUSTOMER SERVICE
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by Chigirl13, Apr. 16, 2013

My husband and I have been banking with PNC for more than 10 years and this branch has to be the worst.  I deposited a check from one of our renters and the teller questioned it because it was made out to our company name.  I explained to her that is how PNC created our account, and that each property was created  with a different series.  She nonetheless questioned it and asked for authorization.  She then proceed to insult me by telling me that she does not want to check to bounce bank.  I also wanted to get some cash so I completed the withdrawal form and informed her that I wanted to take money out from one of our checking accounts.  I told her the last 4 digits and also gve her my drivers license.  She asked me to re-sign the withdrawal slip since my signature didnt match.  I was so embarassed since I had already gave her my driver's license in the first place.  The manager was no help - instead of apologizing all he did was defend her without even trying to listen to my story.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Six Forks Branch at Raleigh, NC
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My favorite branch
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by DaniAnder, Apr. 15, 2013

Everyone at this branch is very kind and patient! I refuse to use another location after being treated so well at this one. I have been to other locations in raleigh and was very displeased with the costumer service! The branch mgr Ms. Blanca goes out of her way to make sure her costumers leave with a smile.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cameron Village Branch at Raleigh, NC
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Customer
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by Spring2012, Apr. 14, 2013

Very helpful employees. They don't push for any offers , just make you aware. Very convenient location.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Clifton @ Stop & Shop Branch at Clifton, NJ
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