PNC Bank, Review
PNC Bank, Review
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Nasty lady
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by wozin, Dec. 06, 2012
Only problem I have is with one woman who works there. Everyone else is professional and wonderful to deal with. But I never go in there anymore when she is there, that is how unpleasant she is.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wozin, Dec. 06, 2012
Only problem I have is with one woman who works there. Everyone else is professional and wonderful to deal with. But I never go in there anymore when she is there, that is how unpleasant she is.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bay Forest @ Giant Branch at Annapolis, MD
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Charges for looking at deposits on line.
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by Leevon, Dec. 05, 2012
PNC Bank in Battle Creek MI downtown has very nice Manager and tellers. They try very hard to resolve any issues I have had with PNC. Unfortunely they do not make the rules for PNC. Upon looking at my account on line I had a charge from PNC for only looking at some of my deposits. I spoke with a person using the 800 number he explained that there is a 3.00 charge just for viewing deposits. Told me they had to go into the archives to process this. If this in on line banking the deposits would be on their server so this makes no sense at all. 6 months ago when I looked on line at deposits I was not charged apparently this is a new fee that has been added. By the way this is for my business account I do not have a personal account with PNC and my understanding only applies to business accounts. I will look for another bank for my business account and get in writing all fees that can be charged to the account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Leevon, Dec. 05, 2012
PNC Bank in Battle Creek MI downtown has very nice Manager and tellers. They try very hard to resolve any issues I have had with PNC. Unfortunely they do not make the rules for PNC. Upon looking at my account on line I had a charge from PNC for only looking at some of my deposits. I spoke with a person using the 800 number he explained that there is a 3.00 charge just for viewing deposits. Told me they had to go into the archives to process this. If this in on line banking the deposits would be on their server so this makes no sense at all. 6 months ago when I looked on line at deposits I was not charged apparently this is a new fee that has been added. By the way this is for my business account I do not have a personal account with PNC and my understanding only applies to business accounts. I will look for another bank for my business account and get in writing all fees that can be charged to the account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Little Falls Branch at Little Falls, NJ
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Mrs
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by instructcpr, Nov. 20, 2012
This branch is awesome! All the staff go out of their way to help and to make sure you are taken care of. Camby branch is the best above other branches because of their customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Heartland Crossing Branch at Camby, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby instructcpr, Nov. 20, 2012
This branch is awesome! All the staff go out of their way to help and to make sure you are taken care of. Camby branch is the best above other branches because of their customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Heartland Crossing Branch at Camby, IN
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You don't deserve to get yelled at to get a mortgage at PNC
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by NotHappy1234, Nov. 17, 2012
DON'T EVER COME TO THIS PNC BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?
I hope this location could improve their banker's profession at work.No any customer deserve to go to a bank to get yelled at like this in order to get mortgage! Only if you want to.
PNC
5247 N Broadway
Chicago, IL 60640
This location!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NotHappy1234, Nov. 17, 2012
DON'T EVER COME TO THIS PNC BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?
I hope this location could improve their banker's profession at work.No any customer deserve to go to a bank to get yelled at like this in order to get mortgage! Only if you want to.
PNC
5247 N Broadway
Chicago, IL 60640
This location!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
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PNC is the Worst bank I ever deal with....
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by Navid, Nov. 05, 2012
My old bank RBC was the best, but when PNC takeover nothing but problem!!
They didn't send me my credit card bill and place me 30 days late in my credit report!! I called them and sent them a letters but there is NO CUSTOMER service!!!
I just got the attorney to help me and so far cost me $5000 to start... I will not give up fighting with them because it was not my fault!!!! They put me on paperless without my permeation. Shame on PNC bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Pcg-Sarasota Branch at Sarasota, FL
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Navid, Nov. 05, 2012
My old bank RBC was the best, but when PNC takeover nothing but problem!!
They didn't send me my credit card bill and place me 30 days late in my credit report!! I called them and sent them a letters but there is NO CUSTOMER service!!!
I just got the attorney to help me and so far cost me $5000 to start... I will not give up fighting with them because it was not my fault!!!! They put me on paperless without my permeation. Shame on PNC bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Pcg-Sarasota Branch at Sarasota, FL
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Office Manager
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by officemanager, Oct. 31, 2012
You'd better have the teller check your bills to be sure they are not counterfeit. THEIR POLICY SEEMS TO BE THAT IF THEY GIVE YOU A COUNTERFEIT BILL AND YOU LEAVE THE BANK WITH IT YOU ARE OUT OF LUCK. THEY DON'T TAKE RESPONSIBILITY FOR IT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby officemanager, Oct. 31, 2012
You'd better have the teller check your bills to be sure they are not counterfeit. THEIR POLICY SEEMS TO BE THAT IF THEY GIVE YOU A COUNTERFEIT BILL AND YOU LEAVE THE BANK WITH IT YOU ARE OUT OF LUCK. THEY DON'T TAKE RESPONSIBILITY FOR IT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Counterfeit bills
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by ckorb, Oct. 30, 2012
This branch passed a counterfeit bill on 10/29/12. Within 10 minutes they were contacted by the 5/3 in kroger across the parking lot advising them they had passed a fake bill to one of their customers. PNC refused to replace the bad bill as there policy states if you leave the bank with it, it's not their problem, even though at least one employee for PNC did not follow other policy procedures to prevent them from having the bill in the first place. A client of any financial institution should be able to have the confidence that the employees of a bank have the technology and ability to identify counterfeit bills. If they can't do it, how in the world could they possibly think a consumer who is not trained to i.d. counterfeit bills could do it? boviously their competitor 5/3 has the ability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ckorb, Oct. 30, 2012
This branch passed a counterfeit bill on 10/29/12. Within 10 minutes they were contacted by the 5/3 in kroger across the parking lot advising them they had passed a fake bill to one of their customers. PNC refused to replace the bad bill as there policy states if you leave the bank with it, it's not their problem, even though at least one employee for PNC did not follow other policy procedures to prevent them from having the bill in the first place. A client of any financial institution should be able to have the confidence that the employees of a bank have the technology and ability to identify counterfeit bills. If they can't do it, how in the world could they possibly think a consumer who is not trained to i.d. counterfeit bills could do it? boviously their competitor 5/3 has the ability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Loan Consolidation
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by SOCCER, Oct. 18, 2012
Applied for Loan Consolidation and approved. Was told over the phone that PNC controlls payout and will write checks. Get to the location, told a lump sum was feasible. Link to account not active after receiving written letter of approval. Still waiting on PNC. I have an appt at 3:30 tomorrow but still do not know if the loan will be closed. Faith in PNC shaky as still getting mixed infomation as to whether a lump sum is viable or not or does PNC send check directly?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SOCCER, Oct. 18, 2012
Applied for Loan Consolidation and approved. Was told over the phone that PNC controlls payout and will write checks. Get to the location, told a lump sum was feasible. Link to account not active after receiving written letter of approval. Still waiting on PNC. I have an appt at 3:30 tomorrow but still do not know if the loan will be closed. Faith in PNC shaky as still getting mixed infomation as to whether a lump sum is viable or not or does PNC send check directly?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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Great Customer Service at PNC
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by WAClark, Oct. 17, 2012
PNC Bank N. Atherton Branch in State College has always treated us with the utmost respect and professionalism. They have gone out of their way to help. They are quick to solve problems and provide answers.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WAClark, Oct. 17, 2012
PNC Bank N. Atherton Branch in State College has always treated us with the utmost respect and professionalism. They have gone out of their way to help. They are quick to solve problems and provide answers.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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Almost Family
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by HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby HappyPainter, Oct. 17, 2012
We have four bank accounts at PNC, two of them are business. We get the greatest customer service at the Westnedge/Howard Branch. They always have time to help us make changes, open new accounts, get things set up online, do international transfers, and they provide great merchant services too. When my husband and kids and I go in, we are warmly greeted and we feel right at home.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crosstown Drive In Branch at Kalamazoo, MI
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How is this bank still open?
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by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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How is this bank still open?
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by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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Worst Bank Ever
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by JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
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by ZacLewis 2016-11-30 16:51:02
Adam, a teller, told me something completely contrary to what his superiors told me about my account later on. The same supervisors and other other employees listened in and did not correct the situation in the moment. My grandmother and I made an extra trip for no reason. This branch is not competent of PNC policy. Go elsewhere, if banking with PNC. Slow service too.
LOVE IT!!
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by twifey, Oct. 02, 2012
I can not say enough about this bank! Restrictions are good! They keep you protected (you don't want people stealing all your money right?) Anytime I have an issue they are so willing to help and make it so much easier to understand. They also try to HELP you and figure out what will BEST FIT YOUR NEEDS! I was so nervous about opening up a bank account. Didn't know what to do or anything! One day I just walked in and they were so willing to help and explained all of my options.
Can not say enough about this bank. Highly recommended.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Pittsville Branch at Pittsville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby twifey, Oct. 02, 2012
I can not say enough about this bank! Restrictions are good! They keep you protected (you don't want people stealing all your money right?) Anytime I have an issue they are so willing to help and make it so much easier to understand. They also try to HELP you and figure out what will BEST FIT YOUR NEEDS! I was so nervous about opening up a bank account. Didn't know what to do or anything! One day I just walked in and they were so willing to help and explained all of my options.
Can not say enough about this bank. Highly recommended.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Pittsville Branch at Pittsville, MD
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Policy Complaint
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by farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby farmer, Sep. 29, 2012
PNC Bank Policy's are too restrictive and non-customer friendly. Went to bank on Sat to transfer $$ from my account to employee's account also at PNC. I did not have employee's account# with me and PNC would not accept $$ into employee's account. This a small town and they know me and my employee as we are regulars. Not blaming PNC employees, just their policy and rules. If anyone tries to deposit $$ into my account I would be very upset if the bank refuses. Mon I will search for customer friendly bank to deal with along with employes that want immediate fund deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
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Robbery
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by RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
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Overall Ratingby RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
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Never disappointed here
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by RandyMayfield, Sep. 11, 2012
I have always been pleased with the staff and customer service here. They bend over backwards to please and are always friendly. I have a number of accounts with this branch and am very happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Town & Country Branch at Chesterfield, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RandyMayfield, Sep. 11, 2012
I have always been pleased with the staff and customer service here. They bend over backwards to please and are always friendly. I have a number of accounts with this branch and am very happy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Town & Country Branch at Chesterfield, MO
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pnc bank
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by jenna, Sep. 09, 2012
i love my bank at pnc in quincey mi, THE BEST CUSTMORE SERVICES I HAVE EVER HAD!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Quincy Branch at Quincy, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jenna, Sep. 09, 2012
i love my bank at pnc in quincey mi, THE BEST CUSTMORE SERVICES I HAVE EVER HAD!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Quincy Branch at Quincy, MI
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Poor Customer Service
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by looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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ATM ate my card; employees did nothing
Overall Rating
by Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Cao5052, Sep. 06, 2012
6:30 pm on Thursday September 6th 2012 I pull up to use the drive through ATM. I put my card in when, before I have a chance to make a selection, the ATM SHUTS OFF. I was shocked! Tried calling customer service and while I was on hold the staff walks out. I was so relieved! When I asked about my card, one woman turned and rather than come over to assist me SHOUTED across the parking lot: "We can't get in, security system is on." She offered NO other means of help. When I conveyed to her how nervous I was about the security of my bank card, she simply said the card is sealed in a "channel" and I can come back at 9 am to pick it up. How convenient, since I WORK at 9 am downtown. I cannot wait to retrieve my card and cancel my account. I had always had such positive customer service experience with PNC but never again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Nebo Pointe Branch at Pittsburgh, PA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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